1/5 Bria R. 5 months ago on Google
Subject:
Formal
Complaint
Regarding
My
Recent
Experience
at
Bagatelle
Miami
Dear
Bagatelle
Miami
Management
Team,
I
hope
this
email
finds
you
well.
I
am
writing
to
express
my
deep
disappointment
and
concern
about
the
experience
my
party
and
I
had
during
our
visit
to
Bagatelle
Miami
on
October
31st,
2023.
I
feel
compelled
to
bring
to
your
attention
the
issues
we
encountered
in
the
hope
that
they
can
be
addressed
to
ensure
a
more
positive
experience
for
future
patrons.
To
provide
some
context,
my
spouse,
a
co-worker,
and
I
had
made
a
reservation
for
three
people
at
9:45
pm.
We
arrived
at
the
restaurant
at
9:30
pm,
slightly
ahead
of
our
scheduled
time,
as
we
were
guests
at
the
SLS
Hotel.
As
is
customary,
we
were
asked
to
wait
by
the
bar
until
our
table
was
ready.
However,
as
time
passed,
we
noticed
that
our
reservation
time
had
come
and
gone
without
any
communication
from
the
restaurant
staff.
My
spouse
took
the
initiative
to
inquire
about
the
status
of
our
table,
only
to
be
informed
by
the
manager,
Mr.
Hicham
Mahdar
,
that
our
reservation
had
been
given
away.
Perplexed
by
this
situation,
we
approached
the
hostess
to
seek
clarification.
She
regretfully
conveyed
that
there
were
no
available
tables,
subsequently
placing
us
in
a
less
desirable
location
behind
the
DJ
booth.
When
we
expressed
our
discomfort
with
this
seating
arrangement,
Mr.
Hicham
Mahdar
approached
us
and,
to
our
astonishment,
exhibited
a
complete
lack
of
professionalism
and
respect.
He
explicitly
informed
us
that
we
were
not
considered
VIP
patrons
and,
therefore,
were
not
entitled
to
a
table
in
the
main
dining
area.
He
even
went
so
far
as
to
suggest
that
if
we
were
dissatisfied
with
the
placement
behind
the
DJ
booth,
we
were
free
to
leave,
offering
no
further
explanation
or
assistance.
I
want
to
emphasize
that
I
have
never
felt
as
humiliated
and
disrespected
in
a
restaurant
as
I
did
during
this
experience.
It
is
deeply
disheartening
to
be
judged
by
a
staff
member's
perception
of
our
VIP
status
when
we
entered
your
establishment
with
the
intent
of
enjoying
a
memorable
evening
and
contributing
to
your
business.
My
co-worker,
Shanice
Henderson,
and
I
are
affiliated
with
Bravo
Network,
and
my
spouse,
Simon
Marco,
is
a
respected
entrepreneur
based
in
Munich
Germany.
We
are
both
responsible
and
humble
individuals
who
understand
the
importance
of
courtesy
and
respect,
especially
as
guests.
I
urge
you
to
verify
our
backgrounds,
which
will
reflect
our
positive
contributions
to
various
communities.
We
value
the
opportunity
to
dine
at
exceptional
establishments
such
as
Bagatelle
Miami,
and
we
believe
in
the
power
of
communication
and
constructive
feedback
to
improve
the
overall
experience
for
all
guests.
It
is
my
sincere
hope
that
you
will
thoroughly
investigate
this
incident
to
prevent
its
recurrence
and
to
uphold
the
reputation
of
your
establishment.
I
look
forward
to
your
prompt
response
and
a
resolution
that
ensures
a
more
welcoming
and
respectful
atmosphere
at
Bagatelle
Miami.
Sincerely,
Bria
Fleming
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