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Frequently mentioned in reviews: hotel (54) beach (28) room (25) staff (25) stay (22) pool (19) clean (17) nice (16) amazing (16) rooms (14)
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  • 2/5 C H. 7 months ago on Google
    The rooms and bathrooms are tiny looks bigger in the pictures posted. There is zero room service you will have to chase the housekeeper for towels and trash. Beds in 6 days never made even tho we let the sign on the door. I paid almost 300$ in resort fee ontod the daily stay and couldn't get proper service. Do not be fooled by the name luxery !!!South Beach is loud at night so u will hear the music and people outside. Not recommend for family's to stay here. The staff doesn't speak any English which is a shame only the front desk. Do not except breakfast here ist horrible but there's good places right outside the hotel. The pool area is cute the pool water is hot, especially in the afternoon. I wouldn't recommend staying here even if it's near the beach. All the crackhead and homeless are right outside the door. I didn't feel safe
    2 people found this review helpful 👍

  • 1/5 Gintaras U. 1 year ago on Google
    The only good feature of San Juan South Beach hotel is the location - a few hundred metres to a fairly good beach. The staff was reasonably friendly, however some information (about free umbrellas, etc) was not provided until the last day. Most disturbing was noise coming from the AC fans from a neighbouring building. The fans were located just outside of our windows and made sleep difficult. Avoid room 314 at all costs. Most of the time the elevator was out of order, so we had to carry our heavy luggage via an uncomfortable staircase. One time when it was working and a member of the staff assured us that we could use it, we got stuck in the elevator and had to call for help to be rescued after approximately 15 min. During breakfast there were not enough seating options. Most shockingly there was not enough food! Few times we had to leave without breakfast, because at around 9 am all the food was already gone and nobody bothered to replenish. I would not recommend this hotel and the 4 stars rating is grossly overrated.
    2 people found this review helpful 👍

  • 2/5 IM O. 1 year ago on Google
    The pictures are not even close to the real life rooms. The room are uglier than I expected and the bathroom had a broken sink and broken hooks. The toilet kept clogging up and the shower is very small. I will say location was excellent and some of the staff were nice and helpful, however the prices do not match the hotel. I'm pretty sure there are cheaper options for the quality of this hotel.
    2 people found this review helpful 👍

  • 5/5 Taren P. 2 years ago on Google
    My stay at San Juan hotel was amazing. We arrived around 10 am and the receptionist took our names to inform us when our room was available for early check in. One of our favorite employees, Mr. Charles took our bags and gave us fresh beach towels so we could explore while we waited for our room! We were able to get into a room around 1 pm for no additional charge. Our room was clean, spacious and VERY well air conditioned. The pool area is super cute and nice if you don't feel like going down to the beach- but the beach area was amazing! Gave us towels each day and at the beach you get two beach chairs and an umbrella! Breakfast was nothing to write home about. Location is amazing too, one block from beach and tons of amazing restaurants and shops around. Overall all of the staff at San Juan hotel were lovely and the hotel itself also was great! Definitely recommend.
    2 people found this review helpful 👍

  • 2/5 ben p. 11 months ago on Google
    The staff is very nice, but the hotel itself needs a lot of love. The room had zero storage space for anything. The tiny bathroom doesn’t even have so much as a shelf to put your toothbrush on The room was either way too cold or way too hot. No coffee maker, no hangers, the fridge door didn’t shut properly. The spring on our front door did not work. But the bed was comfortable.
    2 people found this review helpful 👍

  • 5/5 Aja 9 months ago on Google
    All things considered I had a great experience. The pool is nice, a little small but in my experience did not get overly crowded. The bar, and bartenders are very nice! The room was nice. The hotel itself is very accessible to restaurants, activities, and the beach. A few small complaints are the rooms can get quite warm, and there’s limited lounge chairs by the deck. I would most definitely stay again, despite a few small concerns.
    2 people found this review helpful 👍

  • 4/5 N J. 7 months ago on Google
    This is a cute boutique hotel. I loved how close it was to the beach. And the area reserved at the beach. The bathroom was a little small, and you had to run the sink water to get hot water in the shower. The pool area was really nice and tranquil. The restaurant and lobby were nice as well. Customer service could’ve been a little better.
    1 person found this review helpful 👍

  • 5/5 Honest R. 1 year ago on Google
    What a great experience!! Very accommodating and comfortable staff. Clean and cozy rooms, Saline pool onsite with a great cafe attached + Prime location. Everyone went above and beyond - Really gave customer service a new benchmark for me. Big thank you to Marcela and Claudio for being so supportive and attentive during my stay.
    1 person found this review helpful 👍

  • 5/5 Kianna A. 1 year ago on Google
    I have only good things to say about our stay here! The room was clean, the bed very comfy, and I didn’t hear any noise through the walls at night. The people working here are all so lovely! Every interaction we had with everyone including the front desk staff, the cleaning staff, the cafe staff, and others was so pleasant. The people here are so friendly and always willing to help you! They treat you better here than at many upscale places I’ve been to. Waiting for us at our room when we checked in was chocolate covered strawberries and champagne which was a really sweet gesture. The pool area is beautiful, looks better than the pictures! The beach access is a really nice perk too, you get towels and chairs to lay out on and it’s super close. The area it’s in also has so much around it. I would gladly stay at the San Juan hotel again!! Thanks for having me.
    1 person found this review helpful 👍

  • 4/5 Amery M. 1 year ago on Google
    We just spent two nights at this hotel after returning from a cruise. It's very clean, comfortable and well maintained. The staff are very pleasant and eager to please. Above all, it is located only a short walk to a both a wonderful Beach, and incredible shopping and dining on Lincoln and Ocean avenues. This hotel is not a Hilton, but it is very reasonably priced, ideally situated in South Beach, with friendly staff who provide excellent service. We were very happy with our stay at the San Juan Hotel.
    1 person found this review helpful 👍

  • 1/5 Ori H. 9 months ago on Google
    my friend and I who stayed in a hotel room, returned to the room after going out to the party and saw all our things scattered in the room, our bags with all the passports, money and clothes, and a lot of other valuable possessions were stolen from a person who broke through the pool to the hotel and from there to our room, according to the security cameras of course. The staff that evening did not help us properly, after we spoke with Jessica, the hotel manager, she assured us that the hotel's insurance would cover the financial damage caused and many more promises that they would help us in the event and resolve it with the insurance company, in addition, we did not receive any compensation from the hotel that tried to avoid liability . A few days after we checked out, I received an email from Jessica that the hotel's insurance does not cover the damage we caused and that there is nothing she can do about it. I'm not saying that if you stay in the hotel your belongings will be stolen, but the hotel's humiliating attitude of not taking care of anything for us after all the heartache we went through is not worth staying there. It's time that we the customers start putting emphasis on things like this because the disparaging feeling that they treated us as the small side, that has no power to do anything and in this they tried to silence the case, it's a disgrace.. So if you came to close this hotel think twice about us as customers, today it's me but tomorrow It could be you
    1 person found this review helpful 👍

  • 5/5 mary beth b. 2 years ago on Google
    Great hotel! Rooms are spacious and the beds are so comfortable! The staff was kind and friendly, always willing to help out. Breakfast is included and was great right by the pool in the mornings! Loved the complimentary chairs and umbrellas on the beach that the San Juan provided. Super fantastic location...I will be back!😊🎉 🏖
    1 person found this review helpful 👍

  • 5/5 Angela V. 1 year ago on Google
    Great location, friendly staff, delicious breakfast, nice and clean rooms. San Juan Hotel was the perfect choice to stay in Miami Beach, also they helped us with a convertible car rentar with an affordable price. Also they have beach towels, chairs and umbrellas that you can use any time until 6pm. Definitely we’ll come back again for our next vacations.

  • 2/5 Basti K. 4 months ago on Google
    The first room we got [125] was extremely loud and cold we couldn't sleep the first night. Thx 2 a gr8 Service we could change rooms. The 2nd was ok, but we paid so much for it, I can't give more than 2 Stars

  • 2/5 Munshareh S. 1 year ago on Google
    Great location and amazing, very friendly staff, but it's by no means a 4-star hotel. Doesn't have basic amenities like coffee maker/microwave in the rooms. Washrooms are extremely small (barely any space to keep the toiletries etc, you have to be very careful to not bump into the washbasin and toilet seat etc. while walking). Breakfast was okey at best. Valet service is super slow (took 40-45 mins to get our car out) I would give it excellent rating had it not been advertised as a 4-star hotel. I believe my expectations were different from a hotel that boasts to be 4-Star.

  • 3/5 Lexy 10 months ago on Google
    3 stars is generous to say the least. My friend made the reservation but I wont be staying in the future and would likely discourage others from staying as well. We only stayed 3 days before moving to another hotel. Our key cards on a number of occasions stopped working entirely. We would come back late at night from a long day out only to be unable to use our cards to enter the room. We would run to the desk and get us new cards that still wouldnt work,.eaning back to the front desk we would have to go,at 2am! There was no offer of any real solution with issue after issue. They came an replaced the door handle batteries but it still didnt work! It was a really frustrating experience overall.

  • 5/5 Gonto M. 1 year ago on Google
    We stayed at San Juan hotel for our anniversary. Friendly staff, they held our luggage for us since we had a late flight leaving. With this we were still allowed to use the amenities during our check out day (ex: beach amenities, pool). Still extending hospitality up until we left. Breakfast is pretty straight forward and if you aren’t interested they are surrounded by a lot of restaurants. You honestly can’t beat the location. My only con, we stayed on the second floor and we could hear the people above us. If you can, request the third floor.

  • 1/5 Fayettenom26 1 year ago on Google
    The parking per night was a scam and the bathroom was way too small! For the price I paid for two nights I expected much more from a 4- star hotel! The bartender was sweet and caring but the pool was too small. It just needs a bit more.

  • 5/5 Hello Brat E. 3 months ago on Google New
    Had the best time at the San Juan hotel. This is my fifth time staying there. We did have a power outage on Thanksgiving day due to a building under construction across the street which blacked out a few hotels on Collins Avenue went to the beach, utilized my free chair and umbrella, set up and enjoy the beach and the scenery, I give this hotel two thumbs up. Thank you Andy General manager for making sure my stay was excellent. I will be back again.

  • 5/5 Kathryn C. 4 months ago on Google
    Great value for the price. Hotel offers everything you could need and the location is perfection. So close to the beach (two chairs and one umbrella came with our room), many restaurants nearby, super walkable. Valet parking was the only parking option, but that seems pretty typical around this area. We did not mind that as we didn’t need our car often. The rooms were clean and updated. Beds were comfortable and the black out curtains were appreciated. We would stay here again if traveling back to South Beach.

  • 5/5 Alexis A. 2 years ago on Google
    This past weekend was one for the books! Coming back to Miami was so magical. My experience was better than the first time. I want to give a huge shout out to Michelle in the desk. She was wonderful and on point with everything. We were so extra but she maintained to be so humble and caring for us. Thanks again Michelle! Until next time!! #Room309 😀

  • 4/5 Mihaela G. 1 year ago on Google
    Very nice hotel with great service. We were welcomed with a complimentary Mojito at 10:30 on. The staff was polite and made the entire experience very good. There is good free breakfast and a nice pool area. When it comes to the room - they are spacious, clean and have everything one might need but I would expect a bit more from a 4 star hotel, though. The location is top!

  • 3/5 Jan C. 2 years ago on Google
    The online pics makes the hotel seem luxurious. The beach is a block away and the bar hasn't reopened. At check-in I was disappointed but Michelle at the front desk was very nice and accommodating. The hotel grew on me. The complimentary bkfst was ok and the small pool area was relaxing in the beautiful Miami sunshine.

  • 5/5 Siobhan S. 2 years ago on Google
    The staff is absolutely amazing! Very accommodating and genuinely kind! Thank you for all that you do! We enjoyed the 2 beach chairs and umbrella everyday! We also loved the breakfast included every morning! Can't wait for you all to open the bar again!! Thanks for the pleasurable stay!!

  • 5/5 Taylor J. 2 years ago on Google
    Great hotel for a great price. Awesome service. Good breakfast. Free beach towels, chairs, and umbrellas available at beach. Clean!! Easy check in and check out. Prime location. Highly recommend. Can’t beat it.

  • 5/5 Katie C. 2 years ago on Google
    The San Juan Hotel is gorgeous and clean, and the staff is amazing. They go above and beyond to make their guests feel like family. I brought my two daughters here for our first-ever trip to Miami, and I was very nervous because I'd never travelled this far with my kids as a single mom. The atmosphere at The San Juan Hotel is excellent for families and for party-goers alike. I absolutely would return for a crazy girls' trip with friends, or go back with just the kids. The atmosphere is perfect for both. The complimentary breakfast is DELICIOUS and there are tons of options to choose from. The pool is luxurious, clean, and it looks amazing in photos. I cannot wait to return. What a great place!

  • 5/5 Kalaye' L. 2 years ago on Google
    My boyfriend and I thoroughly enjoyed our stay here at the San Juan. We were always greeted by friendly staff members on our comings and goings. They even allowed us to check in early on the day we arrived. We received clean towels each day, the room was clean, the hotel smelled good. and we really really really enjoyed the beach club amenities! The door man was THE BOMB!!! I wish I would have gotten his name, customer service 10/10. We would stay here again.

  • 5/5 Delilah R. 2 years ago on Google
    Been here since sat an we are from Chicago 😁 it's such a amazing place my second time in Miami but my 1st here an will definitely be back... Michelle was amazing young women. Me an my daughter absolutely loved her an the food is amazing in here... But Michelle went above an beyond her way make sure me an my baby girl where safe an having fun... Because of people like her I will definitely be back... Let's talk about the pool warm water very clean ... This place made my stay very comfy an felt like home... Can't wait to visit again thank you so much ... Very clean an cozy...

  • 5/5 Nakisha G. 2 years ago on Google
    This hotel is great! The decor throughout gives you the feel of South beach and Latin culture. The front desk staff Michelle and Claudio were exceptional! They were efficient, accommodating, and offered superior customer service. I felt like I was family. The rooms were good but often cold. The hotel offers free breakfast (hot and cold options) poolside. You get beach towels, chairs, and umbrella for beach, which is a block walk from hotel. Location is great!! My only true complaint was the lack of channels on tv but whose really there to watch tv. The price of this hotel was reasonable. We got our holding deposit of $150 within 24 hours. I like that this hotel didn't have a restaurant attached and doors are locked after 10 pm for safety. I will definitely be staying again.

  • 3/5 Olivia J. 2 years ago on Google
    Eh I'm sure you can find a better hotel to stay out.... the location is the best part about this place and that's about it. It's near by the beach, restaurants, shopping center. In the room.... these is barely any outlets in the room, but there is a extension cord behind the bed which isn't safe if you ask me. The rooms are ridiculously cold, my key card stopped working and they had to give us a new one, there is a bunch of homeless people in the front so it's very tasteless before you walk into the hotel.. the room is a decent size but I've been at better hotels. The bar and the bartender were delightful. Beds were cozy and clean. Bathroom is pretty small. There is no view if your staying on the 1st floor. The pool is cute

  • 5/5 Svetlana F. 1 year ago on Google
    Great hotel! We booked two rooms and stayed for 3 nights to celebrate my niece’s birthday in Miami. The rooms and swimming pool were clean, comfortable beds and everyone there was so nice and friendly. We could not be more happier with location and definitely will stay there again.

  • 5/5 Kayla B. 1 year ago on Google
    Looking at the outside I was skeptical but once entering and arriving my stay was wonderful. Staff was extremely welcoming and hospitable. Room was pretty standard but clean. Customer service was superb. I can't emphasize it enough that the staff is what made this place memorable.

  • 4/5 Phillip J. 1 year ago on Google
    Spent four days here and the service was excellent, kind staff great pool and picture-accurate rooms! I enjoyed the hotel and it's proximity to everything! Uber on average seemed to be the same rate no matter what within a certain radius which made getting around easy and affordable without a need for a car. 9/10 I would recommend this hotel if you need a sunny getaway!

  • 5/5 Sandra M. 1 year ago on Google
    We arrived the last week of March. We stayed 10 days. Incredible location one block from the beach. All the restaurants close to all the shops around the hotel. The excellent service. At all times they made us feel welcome and at home. Fabulous attention. The best in the pool area we ate delicious empanadas with tropical drinks. 100 percent recommendable, we will surely return next year

  • 4/5 L F. 2 years ago on Google
    It was a nice hotel and the people running it were very sweet. It definitely was not a luxury hotel but it was a good place to stay. It was clean and near everything so that was awesome. There was a weird smell in the room that went away when we turned on the AC. The hotel was very small but honestly it was walking distance from everything and that was just amazing.

  • 5/5 Ishell the gamer D. 1 year ago on Google
    The Hotel is very clean the, the rooms and amenities are good. Service from the Staff is excellent. Very impressed with the 5 stars service specially Claudio. Federico and Marcela. We have travel all around the world and never found a person like Marcela. She is great please keep her because any other Hotel will take with out any question.

  • 5/5 Catherine F. 1 year ago on Google
    What an amazing hotel! Since the moment we arrived Claudio was so nice to us. All the staff members in general are super friendly, polite and make you feel as part of the crew. I really enjoyed my stay in San Juan hotel and I will definitely book this hotel for my next time in Miami. 🙂🙂

  • 5/5 Yessy C. 1 year ago on Google
    I never write reviews but this time I’ll, I’m more than happy and satisfied with San Juan hotel in south beach Miami. Second time choosing this amazing hotel. Ms Claudia the bartender at the Pool was the best part of my stay. omg she’s so amazing very sweet and very helpful with anything you need she’s amazing.


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