1/5 Chari P. 1 year ago on Google
Well
I'll
start
by
saying
we
had
issues
right
from
the
start,
when
I
was
booking
directly
with
the
Alexander
I
was
advised
to
upgrade
to
a
specific
suite
if
I
wanted
full
ocean
front
views.
So
instead
of
a
one
room
king
sized
bed,
I
took
a
two
bedroom
suite.
Which
I
took
as
it
would
be
guaranteed
I
would
get
the
oceanfront
view,
however
upon
arrival
I
was
quickly
told
they
weren't
going
to
honor
that
guarantee.
They
gave
us
a
room
on
the
15th
floor,
we
found
our
room
&
upon
entering
we
noticed
the
blinds
were
broken
in
both
bedrooms.
We
decided
to
ignore
it
and
just
leave
the
blinds
in
the
main
bedroom
down
for
the
duration
of
our
stay
hoping
that
would
be
our
only
issue.
The
balcony
which
was
supposed
to
have
been
oceanfront
was
partial
ocean,
the
building
next
to
us,
&
part
bay
view
extremely
disappointing.
However
the
issues
kept
coming,
next
we
noticed
none
of
the
three
tvs
were
working.
Thankfully
I
had
brought
my
firestick,
so
we
could
at
least
play
music
&
watch
whatever
we
wanted.
The
room
was
bare,
&
the
couch
was
peeling
all
over,
the
kitchen
had
no
serving
dishes
but
did
have
pots
&
pans
to
use.
As
well
as
refrigerator
which
didn'thave
a
ice
maker,
microwave
&
dishwasher.
The
location
appears
to
be
a
condominium
so
in
turn
there
were
no
ice
machines
anywhere
on
property.
Instacart
saved
us,
we
got
everything
we
needed
for
our
stay
that
night.
The
bed
would've
been
comfortable,
except
they
had
no
fitted
sheets
to
fit
the
master
bedroom.
Basically
put
a
flat
sheet
on
the
bed
which
kept
rolling
around
as
it
wasn't
secured.
As
well
as
there
was
a
loud
humming
sound
coming
from
the
ac
unit.
Next
day
we
went
to
the
pool
where
we
were
told
we
weren't
allowed
to
bring
any
drinks
down
from
our
room,
forcing
us
to
buy
from
their
bar.
Drinks
were
great,
&
our
pool
attendant
was
worth
5
stars
just
on
her
own.
Unfortunately
the
pool
was
out
of
towels
everyday
by
1pm
leaving
you
to
fend
for
yourself,
suggest
you
get
extra
towel
credits
upon
arrival.
We
also
scheduled
spa
treatments
that
day,
&
highly
recommend
going
to
restart
for
services.
We
had
couples
massages
&
facials,
again
5
stars.
Additionally
the
pool
towels
run
out
by
2pm
each
day,
afterwich
they
have
no
towels
to
provide
&
you're
left
to
figure
it
out
on
your
own.
The
next
day
I
had
family
meet
us
at
1247pm,
the
vallet
took
the
vehicle
&
they
left
at
8pm
the
same
day.
However
I
was
charged
for
two
days
of
parking
over
a
technicality
because
at
1pm
the
next
days
charge
goes
in.
When
I
asked
to
speak
to
someone
about
it
to
resolve
it
the
attendant
told
me
the
manager
was
not
on
site
that
I'd
have
to
address
it
in
the
morning.
Went
back
to
our
room,
which
we
had
for
one
more
night,
but
unfortunately
noticed
the
ac
unit
was
even
louder
than
before.
At
around
4am
we
noticed
the
ac
had
stopped
working
altogether
it
was
now
85
degrees
in
the
room.
Thankfully
we
are
locals
&
had
the
option
of
picking
up
&
checking
out.
Unfortunately
the
manager
of
the
valet
hadn't
arrived,
I
asked
how
I
could
reach
them
&
they
said
I
would
have
to
come
back
another
time
to
address
it
in
person.
Needless
to
say
we
wouldn't
be
coming
back.
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