2/5 Carol S. 2 years ago on Google
We
received
a
text
message
with
a
link
to
complete
check
in
online
2
days
prior
to
our
reservation.
We
completed
the
online
form
and
included
a
message
asking
if
the
hotel
could
hold
our
bags
from
11am
to
check
in
at
3pm
Sunday.
Form
reply
was
that
we
would
receive
a
text
message
with
check
in
instructions/access
codes
on
the
day
of
arrival.
We
sent
2
text
messages
to
1st
contact
number
listed
on
website
asking
about
holding
our
luggage.
Also
left
voice
mails
at
1st
and
2nd
contact
numbers
listed
on
website,
as
well
as
sending
a
CHAT
message
on
website.
Received
NO
REPLIES.
Even
more
frustrating,
we
did
not
receive
a
text
message
regarding
check
in
instructions.
So,
at
3pm
on
check
in
day
we
stood
at
a
locked
gate
wondering
if
anyone
would
be
there
to
let
us
in.
Again,
we
left
message
at
1st
contact
number
telling
them
we
were
at
the
gate
waiting.
At
3:08
a
young
woman
came
to
the
gate
looking
confused
as
to
why
we
were
there.
We
told
her
we
had
a
reservation
and
hadn't
received
any
communication
from
management.
She
told
us
with
NO
APOLOGIES
that
"they"
didn't
work
on
the
weekends.
The
only
communication
we
have
received
from
management
is
a
computer
generated
email
sent
today,
1
day
after
check
out,
saying
they
hope
we
enjoyed
our
stay
and
look
forward
to
welcoming
us
in
the
future.
How
could
they
not
respond
to
at
least
one
of
our
texts
or
voice
messages?
On
Monday
the
front
desk
was
to
be
open
at
10am,
but
when
we
left
that
morning
at
10:05am
no
one
was
there.
Room
was
comfortable,
but
the
fitted
bed
sheet
fit
poorly
over
the
plastic
mattress
and
continually
popped
off
at
the
corners
making
sleep
uncomfortable.
Also,
no
top
sheet
was
provided,
just
a
heavy
comforter,
which
for
Miami
was
too
hot.
Instructions
in
room
said
to
text
if
you
needed
towels,
etc.
I
did
text
asking
for
a
top
sheet,
but
again
received
no
reply.
When
we
returned
on
Monday
afternoon
there
as
a
man
at
the
front
desk
so
we
we
asked
him
for
a
top
sheet.
He
was
a
bit
puzzled
saying
they
didn't
use
top
sheets,
but
he
did
relent
giving
us
a
top
sheet
to
install
ourselves.
Overall,
hotel
was
clean
and
location
was
in
close
proximity
to
beach,
restaurants,
and
free
Miami
Beach
trolley,
but
NO
communication
from
management
makes
this
a
hotel
we
cannot
recommend
and
will
not
choose
again.
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