Rude employee. I ordered a sandwich and the person who brought the sandwich shoved the sandwich in my hand when I ask her for a bag. This is not the first time I have encounter rudeness from this place. Employees need to be train in customer service skills, and to leave their personal problems at home.

This is my first time ever going to Au Bon Pain. l went there on November 30 at 8:05pm. They are located in the Jackson Health System complex. l downloaded the app and saw a wide array of items on there. l ordered the smoked salmon avocado sandwich on an Asiago bagel. l wanted the plain bagel but they ran out of it. l wanted something different that l never had before. The sandwich was alright, but not to a point l will order again. They are open Monday to Friday 24 hours. Saturday and Sunday they are open 6:15am to 9:45pm. Nearby you have a McDonald's (closed since the pandemic hit), 24-hr Starbucks, and a 24-hr Subway.

So I don’t usually have this problem at Au bon pain but tonight I had an extremely horrible experience. Apparently during shift change, they close the store and no one wanted to come to the window to explain that to many us waiting outside. Finally the big guy came to the window yelling what didn’t we understand that they were changing shifts. I told him I’ve never experienced this and he just shut the window without given any info. And he said that he was busy doing other things and didn’t have time to come to the window to explain. Very very RUDE. I was choked and I have a picture of him not caring for their customers.

I’m a regular at this ABP. I normally place online orders through the app. Noel, I think he’s the manager, always takes care of me and is very friendly. Excellent service and the food is always fresh!

The prices are great, the food amazing, and the service is amazing! The manager is a great person and super attentive!

Don't go here - it's a waste of your time and money. I used to go every morning for breakfast and the service and quantity and quality is going down the hill, yesterday I asked for a banana milkshake large $5.45 and the employee peeled a banana and just put a quarter of if in the milk shaker lots of ice and milk I inquired her if for a shake of almost 6.00 bucks they do not put the entire banana and she said to me that is the norm so for every banana they are making almost 18 bucks 3 milkshakes that is a rip off ,for a whole hand of ripe bananas in any market would be like $1.80.To tell the history short I also asked for a butter toast the size is not the same as 3 months ago ,now the new norm would fit in your hand ,disrespectful.

Night Shift is never on time. We waste our brake time waiting for them to start.

I am an employee at Jackson health and Every night I find myself waiting in line waiting for the Night Shift to start wasting my break time. The schedule is supposed to be 24 hours. The switching of the shifts never turn out right they’re always approximately 30 to 45 minutes late or always closed at 10 o’clock up until the next employee gets to work That’s when they reopen. It’s not fair to the employees that’s on lunch break they really need to do better. Or change the schedule and tell people that you will reopen back at 11 PM.

I used to love butter toasts in this place, but lately every time I order one it’s soaked in butter and even dripping. That is disgusting and a shame for customers. Moreover, in my opinion it is a waste of money for the business because the person that prepares the butter toast is unnecessarily misspending this product.

Don't go here - it's a waste of your time and money. Just had the worst caprese sandwich ever - hardly any tomato slices, they were hard and green and the bread was dry (seemed unfresh). took 5 full minutes for them to take my order and I was the first in line. Threw my lunch away and went to another vendor nearby.

Super convenient location as it's open 24/7. I had the tuna salad sandwich. It was one of the best tuna sandwich I ever had. The French bread was soft. The tuna salad had a delicate balance of green onion and salt. I added cheddar cheese and avocado. The sandwich not big like a subway sandwich was 10.00 pricey but worth it. The sandwich without the add ons is 7.99. Ps. Of course this location has alot of panhandling proceed with caution.

Amazing service!!! My husband and I stopped for a quick bite but I was going to order my coffee next door at Starbucks when Scott (very nice man that attended us) asked what coffee I like, I tell him Caramel Macchiato to which he replied that they make it just as good and better price. I said no while my husband ordered and espresso. To my surprise Steve ordered me a Caramel Macchiato on the house so that I would try it and compare. That was a very nice gesture and to my surprise the coffee was delicious. Highly recommend!

I have been buying coffee at Au Bon Pain for many years. I rush in, rush out and then drink it up slowly all morning. Last week for the first time, I sat down here with a co-worker. What a nice surprise. I really enjoyed my toasted chicken and avocado, very flavorful and a nice experience.

I use to go here religiously during my break however I found that I always find something wrong. Today was my last straw I found hair and fuzz in my salmon avocado sandwich. I honest have no words.

Always open and nicer employees than Starbucks. However security payroll is needed outside at night! Mentally ill people litter, pee, and sleep outside more and more lately. Surprised to see lack of security on hospital property

Love it here, I used to work at Jackson Memorial and this would be my go to, the food are well made, fresh and delicious. The staff is very helpful and nice to you. I love it, 10/10 recommend.

Great service and food!

Starbucks with decent food and drinks.

Very limited baked goods, mostly a sandwich shop for hospital employees. Best option since McDonald's is closed.

Ok. Prices aren't bad. Selection is ok. Considering how close all the other restaurants are I imagine everyone fights for selection at their annual meetings lol. However. All the seating in this area in outdoors. Au bon pair, Starbucks etc. Mcd is currently closed. So you can't count them. Nothing like being outdoors in 90° great with a high humidity index. This whole area is on par with the uselessness of Long Island. Pay for parking. Poor choice. Oversaturated cellular connections and no ac.

Are a lot here during the hospital stay. Good place.