If I can give this place a 0 star I would. Please save your family member and yourself the trauma of going through the experience. I have a masters degree and over 10 years of experience working in mental health. The nurses from the adult behavioral health unit never answer the phone. If they do, they place you on hold and let the call drop. When they do speak to you they scream at you and question why you’re calling to check on your family member. This place does not have professional, knowledgeable or caring nurses. Thankfully, I was able to get my family member discharged after discussing with the attending psychiatrist. ‘Til this day, my family member speaks about her trauma at this place.

The kindness of the doctors I've spoken to so far is the only reason I didn't give this hospital 0 stars. My father was admitted over a week ago Tuesday with a broken leg and disorientation. There was no hospital phone in his room, so the only way I could reach him was by his cell phone. He had surgery on Thursday morning (his birthday) and I was told by three people that I could see him at 2 in the afternoon. I drove 40 minutes to the hospital and was denied admittance, even though he is disoriented and I am his medical proxy, because there are no visitors allowed to the surgical floor due to Covid (note: It's March 2022). The Hospital Director was heartless and cold in turning me away, insinuating that his staff would never tell me that I could come because they know better. The next day (Friday), my father stopped answering his cell phone and I was told there was no way they could get a phone to him for me to speak to him. The next day he was transferred to ICU for pulmonary embolism. NO ONE called to inform me - I had to call myself to find out. I was told there were no visitors allowed in ICU. Then I was told I could visit for 10 minutes (which I worried would only further confuse him.) Then I was told I could visit for 30 minutes, but he was being transferred to a regular floor and that I should just wait because they didn't have as many restrictions. Then I was told there were no visitors allowed in ICU, after all. He wasn't transferred to a regular floor for 2 days. Once he was transferred to a regular floor, I was told that the entire hospital was not allowing visitors. Just now, I spoke to his nurse who informed me that I could visit from 9 am - 6 pm. It's now been 10 days since I've seen my father, 8 days since I've last spoken to him and they've done little to nothing to assist me in connecting with him - despite requests on both of our sides to speak to each other. I've tried nurses, charge nurses and even case managers and social workers who have done nothing but to pass the problem on to someone else or tell me they can't help me. Furthermore, his current nurse has just informed me that they've lost the charger for my father's cell phone, thus preventing him from reaching out to me the only way he could. The misinformation regarding visiting hours is atrocious, and the complete disconnection of patients from their loved ones (especially medical proxies) is downright malpractice. Not only can you not visit, but there are no landlines in any of the patient rooms, no cordless phones available for them to use, and they lose/mishandle patients' property. I am disgusted by this hospital and thankful that it is not one we will need to go to often.

My mom is currently at Larkin Hospital; it is her first time there, and it is my first time visiting. Before becoming the founder of Larkin Hospital, Dr. Jack Michel was my father’s doctor. My father loved him! I messaged this very busy man to let him know my mother was at Larkin. And this very busy man responded with so much empathy and remembers my father perfectly. What an unbelievably special and remarkable human being. ❤️🙏 And the medical staff at Larkin has been very caring, friendly, patient and nurturing!

My daughter was Baker Acted to this facility and once I read the reviews I was so scared for my child that I tried so hard, begged and pleaded to have the facility changed….good thing that they didn’t change it. I’m so happy to write this positive review because my child received some of the best help from the entire staff there. Not only did they make us all feel comfortable (& tried their best to communicate despite the minor language barrier) but they even set us up with another community hospital (Improving Lives) for intensive in which they have been such a blessing as well. Thank you to the staff at Larkin. You all should be very proud & happy with what you’re doing there. I don’t know if management has changed since previous reviews but whatever it is you’re doing now, keep it up!

"I recently had a fantastic experience at Larkin Hospital. The staff was incredibly attentive and compassionate. From the moment I entered, I felt welcomed and cared for. The CM team was knowledgeable, and the communication was clear throughout my visit. The facilities were clean and well-maintained. I appreciate the exceptional service and the dedication of everyone involved in my care. Eduardo Cohelo was professional and provides us the best customer services .Thank you, Larkin Hospital, for providing such excellent healthcare!"

I neglect everybody's name who helped me this day yet they were totally brilliant. They were so kind thus decent. I separated my shoulder and the aggravation was awful however I had the most delightful individuals helping me - from the Dad to the emergency room specialists to the radiologist. Sooo grateful!

Do not go here for any reason. I unfortunately was put there by some kind of liaison from Memorial hospital after calling them for advice. My insurance covered it but there were many other options and I did not realize what this facility was until I checked in and it was to late. It was unspeakably filthy I could not even use the restroom without having to fully put on socks and tennis shoes just to walk on the floor. I was unable to shower because there was a huge leak in the ceiling it was beyond anything I could have imagined. The only thing I will say is I had a wonderful doctor named Rosanna other than that this place needs to be checked out by the health board something is very wrong. I was put there for a detoxification situation so if you are considering going there for that please do not. I was locked in a room the whole entire time and only when giving me medicine or inedible food did anybody come in at all. Also because I do not speak Spanish I was unable to communicate with the staff and they were very rude about it. It was so bad my family had to call in and speak with someone who spoke English just to communicate for me.

5 stars are not enough to measure the service that Larkin Health system provides. Patients are not treated like another number on a hospital scoreboard, for over the past 20 years, Larkin have always treated patients with a personal touch. They always understand there clients on a deep level and created a family oriented environment in a setting where it is necessary. Going to a hospital is a stressful enough situation, I am glad there is a place like Larkin where I could receive care with a touch of understanding.

WORSE HOSPITAL IN THE UNITED STATES OF AMERICA ! Nurses Will Argue You Down About Everything ! You Can Tell All The Nurses Are Students. Because They Are Incompetent And Careless About People’s Care. In ICU I Didn’t Have A Nurse Buzzer Because It Didn’t Work And I Couldn’t Talk After Surgery. I Had To Wave And Throw My Phone At The Door To Get The Nurses Attention. I Even Had My Mama Call In From Another State Because I Was Being Ignored After She Called They Started Paying More Attention To Me. I Finally Get Out Of ICU I Can’t Walk Or Care For Myself At All And They Just Leave Me In A Room With No Medicine And No Diaper. I’m Buzzing Asking For My Nurse They Just Hang Up They Don’t Say Someone Is Coming Or Nothing. When My Nurse Finally Comes She Barely Speaks English And She Takes My IV Out Carelessly And Leaves A Bruise And I’m Explaining How I’m Feeling And Asking For Help And She Completely Ignores Me And Answers Her Phone So I Asked Her To Leave And She Laughs And Says Something In Spanish Because She Knows I Cannot Understand I Went Off And Said I Never Want Her In My Room Again. Another Nurse Denied Me Medicine I Needed Because She Thought I Was Vaping Calls Her Supervisor And Supervisor Gives Me The Medicine Because The Supervisor Knows She Was Completely Ridiculous. This Is The Same Nurse Who Previously Asked Me To Assist With Putting My Diaper On Then Gets Frustrated Because She Dropped My Phone And I Said Something About It. She Then Proceeds To Get Mad And Say I Don’t Even Do Diapers And Wipes Her Name Off My Nurse Board And Doesn’t Give Me My Medicine Or Tell Any Other Nurse That I Had Not Received My Medicine For The Day. This Nurse Denied Me Medicine I Needed Twice Because She Did Not Like My Attitude. This Is Medicine That I Was Prescribed To Keep Me Alive. She Was Just Going To Let Me Be Without A Nurse For That Day Because She Was Mad At Me. I Requested An IV Tech Because My IV Was Hurting For 3 Days. By The 3rd Day My Nurse Was Saying Nothing Is Wrong With Your IV It’s Fine. I Happened To Find The Woman Who Put It In And Asked Her To Look At It. She Does An Ultrasound And Said There Is Blockage In My Vein. It Doesn’t Matter If You’re A Female Requesting No Male Students In Your Room They Will Force Students In Your Room And Tell You It’s A Teaching Hospital. I Sat In My Room Most Days With No Pants Or Underwear On Because Of The Bad Diaper Rash I Got Here Because Nurse Staff Wasn’t Changing Me And Had Me Sitting In Urine For Hours. I Requested No Students In My Room Especially Males And The Nurses Got Into A Full Argument With Me About This Issue. I Don’t Think It Should Be A Problem That A Patient Requests No Males In Her Room When She Has No Pants Or Underwear On But The Nurses Do. They Never Answer When You Hit The Nurses Buzzer. They’ll Even Hang Up On You. I Have Video Of Me Waiting 20 Minutes For Someone To Show Up I Could’ve Been Dead In That Time Frame. One Sunday The Nurses Staff Was Non Existence All Day Except To Give Medicine. I Walked To The Store Unsupervised Because The Only Available Nurse Was Sleep At His Desk. The Nurses Are Outside Of Your Door Being Loud Every Morning Regardless Of The Signs Posted Advising People To Be Quite. I Complained To My Doctor He Says It’s Little Cuba Outside And Laughs. I Was Exhausted One Day And Refused Labs At 3 Am And The Nurse Got So Mad She Unplugged My Personal iPad And Turned The Air On High To Be Rude And Hateful. I Mean If You Wanna Be An Experiment Or Guinea Pig Go Ahead And Check In. Most Of The Staff Lacks Basic Knowledge On Common Courtesy And Care. They Just Want To Be Right Opposed To Listening To The Patients Needs. Most Of The Nursing Staff Was Not Born In The US And This Might Be Accepted In Third World Countries But In America This Could Be A Law Suit And That’s Exactly What I’m Working On Because I’ve Never Had This Much Trouble At A Hospital And Nobody Should Have To Go Through This Much Trouble. I Wouldn’t Recommend My Worse Enemy Here Solely Because The Majority Of The Nursing Staff Is Careless And Inexperienced.

Went to visit a family friend and the customer service experience was excellent. Case management director, Mr. Eddie Cohelo, was very helpful providing information of the options my family friend had for continuation of care for a post acute care facilities.

I would like to express my appreciation for the exceptional service provided during my recent visit to your hospital. While I encountered a delay due to the absence of the admission representative responsible for cases like mine, resulting in a wait of over 75 minutes without any communication, it was the Physical Therapy team that truly shone and saved the day. The staff in the Physical Therapy department demonstrated remarkable professionalism, attentiveness, and willingness to assist. Among them, Nelson Rangel stood out as an exemplary healthcare professional. He went above and beyond to provide me with valuable suggestions and assistance, mitigating the inconvenience caused by the earlier delay. I am pleased to acknowledge their dedication, which undoubtedly merits a perfect rating. I award them 100 points and a 5-star rating for their outstanding service. I hope this commendation serves as recognition of their excellent work and dedication to patient care.

I have been arriving at this emergency clinic a few times either my little girl or child are sick or need a medicine top off and This clinic has been an essential consideration for both my kids. I might want to day thank you for the consideration and incredible skill and for causing a kid to feel good and safe.

On March 16 I was hospitalized at 3 am in the emergency room of Larkin Hospital where I was treated by the best nurses and doctors. and I was hospitalized for a day. During my stay, the attention I received was special... the doctors, and all the nursing staff, including their nursing assistants, the cleaning team, and the entire hospital in general. They are very professional. in a rating of 100 I give 120 points. congratulations to all the staff and keep working with that attitude and professionalism. CONGRATULATIONS 👏Thanks

I wanted to provide my input regarding Larkin Mental Dept at the 4th floor. My son stay at Larkin was pleasant. He was assigned to a wonderful case manager named Pedro Sparis. He was extremely helpful in making sure I had updates regarding my son and how he was doing. He handled the paperwork that was necessary for him to be interview by several treatment facilities to get him approved for placement to voluntary treatment. He facilitated and coordinated with my son’s insurance and made the whole process go along smoother. His knowledge, dedication and experience was superb. I can’t find words to express my appreciation and admiration with Pedro humane skills. I am forever greatful with him. In addition the staff at the 1st floor was very kind and helpful when I will deliver food for my son. I also had the pleasure of meeting a very kind lady Debbie who provided me with my son’s personal belongings. Thanks for your excellent customer service!!!

After going through a traumatic experience with my elderly father with Alzheimers & Dementia, Eddie Coelho Director of Case Management went above and beyond in assisting my brother and I in deciding on the best rehab facility to assist with our father’s recovery. Eddie took extensive time from his busy schedule to provide a few options, arranged for the rehab facility case workers to meet with us and even vacated his office so we could privately meet with the rehab personnel. Eddie, I want to sincerely thank you again for all the assistance, compassion and care you extended to our family. You are a great asset to Larkins Hospital and wish you all the best.

I'm in the process of detoxing from Xanax, and I must say, today has been the best day so far. I strongly recommend this place to anyone seeking recovery from addiction. I'd like to express my heartfelt gratitude to the staff, particularly Nurse Aimee Suarez. Her friendliness, amazing care, and lovely demeanor have made a significant difference in my journey.

This spot saved my grandma's life and I will always be thankful to them for it. It's a clean very much kept clinic and they give a level assuming help that is unrivaled. Astounding staff and as astonishing emergency clinic. 10 out of 5

The staff are astounding and the offices are awesome. I have been there two times to have infants and the help was surprisingly better this time than last. Energetically suggest it for conveyances, and assuming you will settle up for a private room in the maternity ward you can get a truly decent room!

I was hospitalized for 5 days and I can't start to communicate how well the medical attendants on the ninth floor took such astonishing consideration for me. Everybody on that floor is wonderful, knowledgable, obliging and just made my visit that vastly improved.

My experience at Larkin Hospital was excellent. The staff was friendly, professional, and very attentive. They made sure all my questions and concerns were answered in a timely manner while making me feel at home. Before leaving, the doctor and the rest of the staff told me that they would be contacting me periodically for my follow-up. I highly recommend this hospital.

Since 2016 I am a patient in the Neuroscience Institute and it couldn't be better . As a plus Steven Zermeno is an excellent technologist, he is nice, warm and very kind. I am so glad that he takes care of my PET CTs that I am always happy to see him in such a difficult time. God bless him.

Excellent Service and Staff! Education Department has been an eye opening for my nursing career and they are excellent at what they do Victor & Mario made me feel better as a new nurse and thought me a lot of what it is to be an RN on the floor.

I just want to take a moment to say thank you to the hospital staff, doctors, nurses charge nurse (Second floor) specially to the case managers Liney Rodriguez who was very nice and sweet every time that she stop by my husband room, also to her supervisor Edward Cuello, who was so gentleman and knowledgeable explained to my and my husband some issues that we had we the insurance. We feel hopeless and lost about the next step to send my husband to the nursing home and this two sweet nurses came to our room and explained everything about and also they help us with the arrangements. Thank you so much for your support. Thank you Mrs Saura charge nurse too. All of you made our days more easy during this process.

The colonoscopy team is A1A especially the two Maria's just don't drink coffee before procedure

Brilliant nursing and care staff. Each individual I interacted with for 3 days was magnificent. Magnificent nursing and care of the ninth floor !! Much obliged to you Larkin People group Medical clinic

My experience last year while having Coronavirus was big wins or big losses. I realize it was new and specialists and medical caretakers were giving their all and learning as they go. Everybody was exhausted, overpowered and in dread.

Orientation was amazing. Mario and victor were super sweet and explained everything thorough. I feel prepared for my new chapter in my life. I know that they have my back. Thank you guys!

My husband was admitted recently at Larkin South Hospital and he received an excellent service.I want to highlight the excellent treatment provided by Dr George Michel and his residents in internal medicine. Also we received excellent and professional care for the ICU and Second floor nursing staffing.Finally I want to mention the casemanagent team that worked in my husband 's D/C.

I had elective surgery at Larkin Hospital and the level of care was very good. All of the staff were kind, courteous, and attentive. I felt much better looked after than at larger hospitals.

To this point mother brought in a stretcher, being well attended by emergency medical department and I am in lobby waiting to hear how everything is going and waiting to fill out paperwork. My mother and I went through discrimination South miami police was called Larkin told police to take picture of me and say I was trespassing. And couldn't return then have the nerve to be hypocrites because while I was there Dr. Michell or Mitchell after speaking to me over the phone before my arrival saying too see if there will be an agreement to release my mother to her PCP or primary care physician Luis Medrano didn't even show his some assistant is sent looks Indian or Islamic but can't make any definite decisions! This is the hypocrisy that is in the hospital now a days. My mother's CT scan paper work order never sent, neither her pending surgery 1st. With Jackson South. Now I'm receiving emails from Baptist hospital trying to confirm an appointment but can't because don't know of anything which wasn't received no discharge paperwork from South Dade nursing and Rehabilitation center. These places work together to steal your personal information and medicare information and medicaid funds. Becareful!

Awesome staff everyone was super friendly and kind. Helped me feel way better also they constantly made sure I felt comfortable. I love it. Best hospital ever also food was great !

BE AWARE this hospital have PRIVACY ISSUES a nurse named MITSY CAIAFFA who disclosed my social security information to third parties!!! I will reach out again to the administrators because this nurse is unprofessional and is making my life miserable I'm getting phone calls from loan companies of purchasing of rugs and when I checked the shipping address is the house of one nurse male friends of MITSY CAIAFFA ******LIABILITY*****

Dirty horrible rooms and bad language barrier!!Nurses stand around and play on their phones with other Nurses No one is helping the patient and the whole 5 days we were there no one changed the bedding or cleaned the room ! Discussing hospital!! DO NOT GO THERE!!

DO NOT TAKE YOUR LOVED ONES TO THIS HOSPITAL! I can't stress this enough. My very dear friend has been intubated against his will in end stage dementia. His son ​is crying at his bedside as I write this. My friend's son HAS AN ADVANCED DIRECTIVE to NOT INTUBATE and the hospital HAS A COPY OF THIS. His son has repeatedly told the staff of his wishes. The staff has held his father intubated for DAYS now. Hospital staff made his son wait ALL DAY yesterday for the palliative care physician to arrive, as staff told his son that this doctor was needed to report before they could turn off the machines. They never told his son the doctor was away at another hospital. So his son sat there ALL DAY until the doctor finally arrived LATE in the afternoon only to tell him his father is receiving "futile care" as in --he can't recover. Today, my dear friend and beloved father is still intubated!! The hospital staff has now told his son they are waiting for morphine before they turn off the machines. And yet this man is on high dose Fentanyl. This man is gone --he had an O2 reading of 60% yesterday, out of 100%, so he is being kept alive ONLY DUE TO THE UNCARING STAFF at this hospital. Meanwhile his son is unable to collect himself to speak to staff as he can't stop weeping for his father's denied(!) wishes. What on earth is going on here!!!?? I am going to recommend his son sue the hospital. This is not CARE, this is CRUEL.

For the past years I’ve been taking my Father to Larkin for surgery as his orthopedic Dr practices at this location. I’ve had nothing but bad experiences up until last month. My Father needed another surgery and due to previous poor service I was hesitant to take him here. I spoke with house supervisor Jenny not sure what her last name is but she influenced my decision inclining to come here one more time. She waited for Us to arrive and welcomed us to a private room facilitating all paperwork for admission. She listened to all of my petitions as last time it altered my Father and made him anxious and afraid. She accommodated my Fathers needs with exceptional service. I can once again recommend Larkin to all of our family and friends. If you ever need great service for your loved ones come see Jenny she will make things go smoothly giving u less stress to deal with

I was admitted for a full knee replacement the kindness and dedication form Drs and nurses !!!!outstanding !!!!! I have no words to express my gratitude 🥇❤️✨ thank you and God bless you all

My name is Silvia Villar and I was seen in the emergency room on Tuesday evening. I was thoroughly impressed with all the ED staff especially Danton, Dina, Fernando from CT and Dr. Aguilera. They all had excellent bedside manners, they were compassionate and most of all they made me feel confident in their care. I am truly thankful and wanted to share my positive experience.

This is the absolute worst hospital. All staff and nurses are very rude and unprofessional. They ignore you for hours and don’t provide the correct pain management. It’s inhumane.

Took my fiance due to an emergency in the middle of the night. They caused her a massive hemorrhage on her hand from failed IV attempts, and gave her a black box antibiotic without warning her, which the FDA warns to not use unless dire.

Family member was in a mental health crisis and attempted taking own life. Once cleared from the hospital was Baker Acted at Larkin. Second night at Larkin, family member was assaulted by roommate. Family member was able to call family to contact 911. EMS/PD came and was the first time any emergency care was given. Sheets were bloody and family member had to find another bed without sheets for the night. The person who assaulted family member was moved to another ward. But meal time everyone is together in same cafeteria. (How is that safe?) Family member was threatened by the person who assaulted them because family member contacted 911. Family member was told they could not leave facility and would be confined to room for duration for remaining time. Family member was suicidal, physically attacked and told to remain confined to room. Hours later was released and did not complete time under Baker Act. What kind of care are you giving to your patients?! Are they not supposed to be safe while under your care? Family member was thoroughly traumatized and no follow up ever took place. Pathetic. Thankfully they are getting the care they so greatly need elsewhere. Do not expect any positive care at Larkin Impatient services for mental health.

They are very u professional! My daughter was in psych for 4 days and I could not get ahold of the doctor at any point. They kept calling me about her medication when I clearly gave it to them on the very first day . Also no one spoke English or at least attempted to I speak no Spanish what so ever and no one could translate so I’m here wondering how they were communicating with daughter if she herself doesn’t speak Spanish 🤦🏽‍♂️. Personally if I was having mental health problems I would take my chances with the homeless person in the corner as I know for a fact 100% the doctor would not see me before I could be saved

I had a great experience at Larkin, all of the nurses and Doctors were very caring and knowledgeable . Heisy Fajardo was amazing in getting everything ready for my discharge. My night nurse and morning nurse were amazing as well!

Visiting the hospital for COVID test and colonoscopy. Very professional friendly staff.

We have been working with different hospitals and Rehab centers in trying to locate services for my stepdad. I found the Director of Case Management at Larkin Hospital, Eddie Coelho and the case workers assigned to our case, Patricia Katrib and Alain Sardinas to be professional, informative and helpful. It is great to see hospital professionals who truly take the time to listen and support families in navigating what is not an easy process for families. Thank you!

Worst Hospital Ever! Just had total knee replacement 08/23. Kept in hospital bed three days, physical therapy only once if you call it that. A “physical therapist” came got me out of bed, helped me to bathroom and walked me in hallway to room next door and back to my room. In the middle of night needed pain medication and they told me their computers were down and couldn’t get the medication. What? I cried all night til my doctors came in and I told them what happened. They told doctors they gave me medication. Liars! Same thing happened to lady in bed next to me and she was complaining and crying so much they moved her away from me to a room down hall. And the worst of the horror story was I was put in an adult diaper and told to soil myself because they weren’t aloud to get me out of bed. This was for the three days I was there. So degrading!!! But they send someone to at least change your diaper, wow! Are you serious? Yet nurses sit outside the rooms on computers all day. That’s not nursing care. And the worst of it is I am having problems moving the knee and I blame a lot of it on immediate care and not moving following surgery. Worst hospital of the year! And I told my doctor and his staff as well. Sorry I ever choose that hospital.

I’m great-full for the care and the compassion I was treated with. Floor staff were very caring and accommodating, also I like to give a special thanks to case management Director Eduardo Coelho whom assisted me with coordinating insurance approvals for Home Care. Thank you all, for your dedication and support when most needed.

During the days of my orientation in this wonderful hospital I have felt completely satisfied, a team with a lot of professionalism, Mario León, Víctor Velázquez and their assistant Sophia have known how to give their best. I hope that from now on everything continues in the same way. Very thankful. Thank you so much