Beautiful brand new medical temple. No one seems to know about this place as it was empty. Make Appt online and assure no wait time. The staff, including Guy, were so helpful and made me feel taken care of and cared for. It is such a switch from how I have experienced medical situations in the past both in Miami and in NY. Of course, Baptist, to me, is the best hospital hands down. My sister was born there. I had my appendix out there and my father passed away there. So many memories make me trust Baptist for their bedside manner and excellence. Also to mention that they have here a very effective reception and short wait time. They gave me crutches, they lent us the wheel chair to leave at the door. Very kind and caring staff. Parking is charged for so plan ahead, just fyi

DO NOT COME HERE IN AN EMERGENCY SITUATION. Went here after falling off a bike going over railroad tracks. I hit my head pretty hard and finger needed stitches. Most concerning was the 10 minute delayed severe nose bleed that wouldn't stop. It was an emergency situation. This urgent care was the closest facility to the accident, which is why my partner and I chose this location vs going to the hospital. The physician who saw me was more interested in learning what railroad tracks were (I'm not making this up) and where we found them in Miami than asking questions relating to my health state. He knew I'd suffered a head injury but didn't ask if I'd lost consciousness, and made no inquiry about my mental state as he was putting on gloves and continuing the trivial, inconsequential line of questions. No medical care was provided and these questions wasted valuable time in an emergency situation. I hit my head riding a bike over railroad tracks and my nose is bleeding profusely, what else is there to understand?! Doctors at Mt. Sinai and back in NY agree this was nothing short of obscene and the best thing to do was leave. My partner and I shared a glance of disbelief and concern. As the nonsensical questions continued my partner eventually lost patience and said do you not care about his injuries? Why are you asking all these questions about railroad tracks? The doctor stated he needed to understand the circumstances of the accident and after wasting much of our time, conceded he was unable to treat me. After realizing the grave mistake we've made coming here and still being totally untreated, the "physician" recommended going to an ER. He gave me 2 packs of gauze as we quickly left. He had the nerve to tell me we needed to fill out paperwork before we could leave. THE NERVE!!! We ordered an Uber as the physician recommended against getting an ambulance to Mt. Sinai as it would "take too long". I went to the emergency wing of Mt. Sinai and received excellent, emergency level care I needed. They were able to stop the nosebleed without any special equipment. I have no idea what he thought he needed to treat a nosebleed but it was as simple as basic first aid. It was an urgent situation though, and he wasted valuable time in getting to an actual emergency care facility. In the end they saddled me with a $600 bill for wasting valuable time and recommending me to an ER we were headed to anyway after realizing the level of incompetence wearing doctor's coats here. They also wasted no time immediately putting me into collections as a first means of requesting payment for "services rendered". In the end, upper management defended this care as "medically appropriate" in a follow-up letter to my complaints about their facility. It was not, as many ER doctors validated during my care at Mt. Sinai and back at home. The whole operation suffers from a lack of care and concern and frankly, basic medical knowledge of any 'urgent' nature. As a minor annoyance, they put so much due diligence into the review of my case that their response letter also misgendered me. If you're not dying when you come here, you might be when you leave. HERE IS WORSE THAN NOTHING. Update as of 9/2022: Management has reached out again and addressed the situation to my satisfaction. This does not change my experience, but I am happy they are using it to make changes to their operations.

Dr. G and nurses are so kind & attentive. Minimal wait time & it’s so clean. We were prescribed a prescription. The kiosk gave us what we needed in moments. Loved that kiosk option. If you’re hurt, this is the urgent care office you want ✨🙏🏼✨ Tysm for the quick care

Been here twice in the past year and wasted my money. Both times the doctor said my issue was just allergies and prescribed me an overpriced allergy medication. I then had to spend more money to go to my primary care the week after to actually FIX my issue. Don't waste your money or copay to not have any of your problems taken care of here.

Waited for more then an hour in a freezing cold Alaska ambience. Had to ask for smth to cover with as I was going to get pneumonia. After a 10 mins visit, I asked for the bill to pay it upfront, they told me twice "you are good to go". More then a month later, received an invoice. Then 3 months later, received a bill from a collection office, which i had no idea whatsoever. It was their doctor bill, which was never presented to me, but sent directly to a totally unprofessional rude screaming clinic care office and from there directly to a collection office. No transperancy, no info, no reply, just unannounced bills from collection office. Totally unprofessional. Never again in this clinic!!!

Nurse was great. ER doctor has no bed side manner and did absolutely nothing. Said to make and appointment with PCP. I recommend using a different location. ****Update to my previous review. After calling my PCP and getting the response, “did urgent care do X-rays,” to which I stated, “No they did not even do a full exam.” My PCP sent me to a Orthopedic for X-rays. I have a torn lateral meniscus. Which would have shown up if the ER doctor had done the X-rays in the first place like he should have. Instead he sent me home in agonizing pain. I again REAFFIRM my statement do not go to this location. The doctors are not qualified to apply a bandaid.

Absolutely spectacular service from check-in, all the way to check out. The facilities are clean, staff is friendly and efficient. I felt very well cared for with the level of service I received. I cannot recommend this place more if you need Urgent Care. Bravo to your whole team especially Jorge the x-ray tech who was empathetic, thorough, knowledgeable, and efficient.

Baptist health urgent care was a great experience friendly staff knowledgeable doctor. The waiting room was so clean and spacious. They have a vending machine for medication’s, which was so clever, definitely a positive experience highly recommend.

VERY professional! We were here from out of town. Not knowing anything about quality medical care in Miami Beach, BHUC was a great choice to handle my medical issue. Lots of personal attention and great quality care. Oh yeah, they took my insurance!

I’m not a first timer, and as all ways, Baptist Health Urgent Care on Alton road didn’t disappoint. Check in was simple and quick with care. They were busy and we all still getting the attention we needed & fast, Michelle & Doctor Alberto work with Synchronicity with there team and between each other, that made me fell I was in the right place to start my recovery, I went there with a problem and I felt I left with options for solution. My first care was well taking care of it & they Guide me to what to do next, now even there check out is made thinking of how is best for us as a patient or a client, not a sick product, without not even have to pay more for that. Thank you. I hope one day will be like that for everyone and everywhere 🙏🏼

The staff and doctor were so compassionate & nice and quickly took care of me & my injury. I went in scared & they immediately put me at ease with all their caring words & services they provided to me. I left feeling like my injury was wrapped in a heart cloud bubble🥰 Thank you Everyone at Baptist Health Urgent Care South Beach for being you. I appreciated your outstanding service 🫶🏽

My experience at this urgent care center left me feeling disappointed. While the front desk staff seemed disinterested in handling my insurance information, I also expected more from the medical care. The doctor’s diagnosis was simply to recommend Tylenol, which I found underwhelming. I received a $400 bill afterward, which could have been avoided if the center filed a claim with my insurance. I believe that with better coordination and attention to patient needs, this place can offer improved service.

Thursday 10/26 around 1 pm I had an emergency situation with a fractured nose and the entire staff was extremely accommodating. Everyone had amazing bedside manner! The xray tech was so friendly and provided a calm environment for me. I wish I could give 10 stars!

I went to the location on 709 Alton Road. The facility itself is new, clean and easily accessible. Once at the reception area, I was greeted and asked to fill in some papers. Shortly thereafter, I was attended by an RN who did preliminary tests and prepared me for the doctor's consultation. The entire process was made as seamless and painless as possible. Everyone on staff, Dr. Lazovic, RN Gilberto, Radiologist Cori, Health Care Rep Shannon, Registration Member Binta..and all others were attentive, friendly , knowledgable in their field of expertise and made a visit to a doctor believe it or not-- pleasant. Ideally, one would never have a need to go to an urgent care facility. Unfortunately things do happen and if anyone should ever need immediate medical attention, I would whole heartedly recommend this place. It is most important to remember that it is the staff that makes all the difference.

Do not come to this place for any HIV related treatments. I was refused testing and treatment for a potential HIV exposure due to their Baptist policies, even though it says on their website that this is something they offer as a treatment. This is a treatment that should never be denied in any place of medical practice due to the time frame of exposure. However, I will say that the staff were extremely friendly and helpful on giving additional information for elsewhere for me to go to seek treatment, I am solely writing this as a warning to others to not come to this establishment for this type of situation. Shame on this company for this policy that immediately harms people who have had a serious medical exposure. And they will still charge you even though no service was provided… I hope to see this policy change one day.

Great emergency care! Nurse and doctor were kind and competent. Facility is new and clean. Wait time was not bad. My to go place if I need a doctor in Miami Beach. Thank you!

Great to be able to have all labs, X-rays, etc done at one location. All of the staff , from “Director of First Impressions” who checks you in, to techs, nurses, X-ray techs, doctors are very professional and caring. I had to wait a while, but realize others had more significant issues.

Dr., nurse, and front desk all great! Billing a disaster… you can’t tell someone after the visit that the insurance has to be verified… you tell them that before they visit and then they make a decision if they want to proceed. I have never been to an urgent care before so when I presented my insurance card, I thought that was that?

I needed a visit for a respiratory problem in Thanksgiving day and I was amazed by the kindness of all the medical staff and the professionalism. Thank you very much for the very positive experience and for being there to help who in needs like me yesterday. God Bless You 🙏🏼

Excellent experience - from registration, intake, X-ray tech, readings of X-rays, doctor’s consultation, nurse’s follow-up with prescription processing and information packet - the entire process was coordinated efficient teamwork - all professional and friendly - the best urgent care experience I have had. The facility has spacious waiting room so patients are not seated too close to one another, private examining areas, latest test equipment, and is spotless.

I've used Baptist Health Urgent Care at 709 Alton Road in Miami Beach a few times and have been very happy with them each time. They're professional, kind and polite and the facility is nice as well.

Dr. Gutmanovich was very helpful and informative. Let me know what was causing my back pain and helped. It was nice to see a doctor who cared. The staff worked amazing together as well.

Came here while I was on vacation for some unusual abdominal pain. I was able to check in, speak with a nurse, receive a thorough evaluation (I ended up being OK, thought it may be appendicitis) by an MD, and got some higher strength ibuprofen prescribed to me (used a vending machine outside the office to get it for $8) all in 1 hr 15 minutes. Staff and service were great and felt they did a good job with timing and the evaluation. They provided me with a report of my visit and some fact sheets about what I was feeling and why (muscle strain). They accepted my insurance (Aetna) and only had to pay a copay. Would recommend this place, especially if you are in South Beach, only a 5 minute ride!

Seriously one of the best Urgent Care facilities I’ve ever been to. Friendly staff, beautiful and clean facilities, professional doctors and nurses, outstanding service, and simply a pleasure to go there. Feels luxurious which is nice. Oh and now they have a new coffee and tea station in the waiting area and it’s great! I’m SO glad this place is walking distance from my home! I highly recommend Baptist Health for urgent care and beyond.

Truly exceptional and efficient. I was admitted quickly. Seen by a doctor very shortly after. X-rays were taken AND read/reported on immediately to rule out a fracture. I filled the prescription at the dispensary and was on my way. But you really do need to get a proper card processor on-site for the copay and other payments. That remote process was disjointed. Other than that, I really appreciated the care.

While on vacation, I needed to be seen by a doctor. I called several clinics, some would not answer and some required me to book an appt online, another clinic was closed, one listed had moved after I attempted to find it but when I called Baptist Health Care I was greeted by a very kind gentleman on the phone and he told me that if I came in now, I’d only have a 10 minute wait. I found the clinic to be extremely clean and I was so impressed by the person that I spoke to on the phone, the receptionist that took all my insurance documents to the nurse who checked all my vitals and then the very knowledgeable & personal doctor who was able to take labs and diagnose my problem and prescribe the meds I needed and to top it off, this clinic has the ability to give you the prescriptions without having to go to the drug store. I think this clinic is the best urgent care I have ever been to. Thank you!

Such a great experience from beginning to end. Facility is incredibly clean and up to date on technology. I got in very quickly (approximately 10 minute wait). My nurse practitioner and doctor were incredible. Dr. Prokopetz was AMAZING! He made sure I was comfortable the whole time and was very gentle with me. He also was the first doctor to actually figure out what was wrong with me and was causing these continuous symptoms. He explained everything to me and took his time to make sure I understood what was going on and also the treatment for it. Will be coming back :)

This is a unique urgent care facility, since it draws on the resources of the entire outpatient care building where it’s located. I was receiving a CT scan five minutes after seeing the doctor—and there was less than a five minute wait for that. All personnel are immensely competent and kind. Always a great experience, even under trying circumstances.

Michelle, the nurse, was very pleasant and professional, as was the doctor. Entire visit took longer than I felt necessary. though. and surprised not to have parking validated.

The healthcare team was awesome across the board! They were rather busy when I came in, but they made sure to explain every procedure and medications, and answer all my questions. My RN so nice and focused on ensuring a best possible patient experience that she even went out of her way to walk me through the process of getting my medications from the onsite medication dispensing machine.

Pretty good experience here. Fast and efficient. The nurse was super nice and empathetic! I think his name was Guy. I slammed my finger in the door and I was kind of hysterical when they were draining blood from the nail but he was super kind and patient with me.

The facilty was large and comfortable. The intake procedures were done quickly and efficiently. Both the doctor and nurse attending me were professional and pleasant. I was quickly diagnosed with the flu and purchased the prescribed medication on site. The whole process took a little under 2 hours.

I love going to this little treasure. Small, clean, quick in, quick out. Staff are friendly and seem happy. I will definitely come back- hopefully not soon :) I would highly recommend this place to family and friends.

Attentive and competent staff. Lovely nurse. Caring and efficient. One criticism is that it took a very long time for my paperwork to be completed. A little swifter system for exit would be appreciated.

I love Baptist Health! Beautiful facility near me on South Beach with the most wonderful staff. Expedient service, attentive nurses and doctors (who are always delightful to be around. Going to the ER is never fun, but somehow, their pleasantness always makes the experience so much less scary and bearable (dare I say enjoyable?!). I’ll be a patient for life. TY BH!

The policies that healthcare providers must adhere to leave many patients unanswered. Health or the reason you consult