I have a small finger cyst, I have an insurance, I want it to be surgically removed. I found my network hand surgeon. I made an appointment and have visit a doctor. Before I said what is my problem I ask them if my insurance will cover it. I have a specialty doctor visit co-pay $75. So doctor said I have to not worry about, it will be cover entirely. She took a look at my finger the most 5 minutes, and then I had a x-ray done. For some reason they did not charge my specialty co-pay at that day. Later, during the week somebody called to schedule appointment and representative said they will charge me $1000 extra out of my pocket, which I have to decline. After I received $500 bill for doctor diagnosis for 5 minutes. Part of my insurance covered part did not. I have to call to Baptist Health South Florida coordinator to discuss my billing problem, I did not have a success to do so. It is very disappointing, the name Baptist Health should reflect a honesty, not money making machine. I will skip this place if for some reason I want to go to doctors, I will look somewhere else

Hello everyone, if you are looking for $1100 bill to pay, seeing a doctor with simple cold symptoms, GO THERE I was there seeing a doctor with insurance, they said is gonna cost $75. As soon as you see a doctor they put you in XRay, this is the way how they can make MORE MONEY (that happened to me in same hospital before too) doctor gave me as a medicine COUGHING SYRUP, which you can buy at CVS for $5 And after a month l received my bill $1100 DO NOT GO THERE Btw, before you leave the place, they put an Ipad front of your face, recording you making payment right there. Thats why this place is always EMPTY They are waiting for someone to go in there, so they can thief their money, when they are sick and desperate. They charge you whatever they want because end of the day, you’ll pay that bill !!!!

Staff is pretty friendly however it took me an hour and 45 minutes just to be seen and I waited around inside the examination room for a total of an hour and a half for a simple x-ray and injection for back pain. Bad experience because even after I told the doctor I was in an extreme amount of pain he still took his time to treat me. Only go here if you have 3 to 4 hours to kill

This was my first visit at this location for a mammogram screening. The service provided was outstanding. The check in was super fast and the technician did my exam super diligently and efficiently. Highly recommended.

DO NOT go to this place. I simply get my earwax removed and paid $700. The hospital will bill you $350 and the doctor that sees you will charge you separately for $350. They are literally a scam. DO NOT GO! Go to CVS minute clinic for simple procedures.

READ THE OTHER REVIEWS. Went in for a regular PCR test and they billed me $740+ to pee in a cup and take my blood pressure. Disgraceful. Avoid going there if you can!

This place is very nice it looks brand new. Has a surgery center there that i went to with a friend. While he wasbin surgery i looked around. There is an urgent care there , but didnt go. And they have a huge radiology suite, were you can get all kinds of imaging done if you need it. The parking was free. The staff is very nice. And I asked my friend how his procedure went. He said it was the easiest experience he's ever had with a surgery center. So I'm taking it as that was pretty good. Because between me and you my friend complains alot. lol So I thought, they must be pretty good there!!

So far I’m very satisfied with care provided to my wife with her breast cancer including consultations, procedures and treatments .. specially Dr. Jane Mendez M.D (Breast Surgery) Dr. Harry Salinas M.D. (Plastic & Reconstructive Surgery) Dr. Victor Daniel Guardiola Amado, M.D.(Oncologists) and the staff involved, coordinators, social workers, nurses and assistances personnel, the facility and organization is really impressive and outstanding, Only minor adjustments need to improve little better with shuttle services provide to the patients to & from the hotel (Hilton) to the hospital.

Waited 2 hours with an appointment. Was billed $700 to see a GP for 10min…

Absolutely incredible medical center. Service is unbelievable, better than Apple Store. Incredibly clean, orderly. Punctual staff. Courteous staff. Patience. Amazing experience. Thank you 🙏

Angela Gomez is not doing a good job as scheduling coordinator at Orthopedics center. I asked about closest appointment time, and she refused to give any information before I filled in a giant form. After I did that, she told me the next appointment is in 2 months. What a waste of time.

I am writing to review only the customer service in trying to book an appointment. I have called on three different occasions to book an appointment. Each time I have to wait at least 10 minutes before I get through to anyone. I then get a call center that answers. After taking my information they transfer me to another call center ( despite telling me they will transfer me to the office). The person who books the appointment tells me that they do not know if I need to fast before and that she can transfer me to the office. After waiting on hold now 20 minutes I have hung up on by the office. I then have to call back and get another call center. I ask my question again and the person tells me they “think” I should fast. This has happened every time I have called to book an appointment. I am routinely told someone will call me back. They never do.

We are so lucky to have this little facility BUT at the same time extremely frustrated. So many condos, residents, hotels surrounding it, we need this place ! I am thankful to find young adults and more experienced front desk teams. But are they really trained for customer experience? Trained beyond computer and paper work activities? Lack of staffing is becoming the ONGOING excuse for every dysfunctional operative issues IN THE entire city! Cd burner at diagnostic center is broken over a week. It should be the number one quality to be hired. Broken cd burner for over a week, does it take that long to change it , OR the chain of command to replace it is that horrible? Are teams trained for the so called patience experience 🙄 ? Patient experience starts with Pro active, Solutions finder, compassionate and people LOVER. Traffic is horrible, do we have to make patients come 4 times? 1 Get their contrast drink, then appointment, then for their results, Then for their CD!!! Ashley and Miguel at diagnostic are such brilliant radiologist operators, dedicated, efficient, incredible bed side maners. I really enjoy Doctor Forster, fantastic follow-up and diagnostics. But 2 months and 1/2 to have a diagnostic mammogram? Not enough doctors at the medical center either. The patient portal does not allow patients to leave messages or communicate with their medical team. Such a waste of time. Because the hoops of the phone is horribly frustrating (same at Mount Sinai and most doctors offices these days). I come to hold accountable Baptist for not putting the effort and money deserved by this location, same for the staffing and training! Bring back mystery shopping instead of the surveys! And stop talking about customer experience without working toward it or testing it yourself !!!

Terrible experience, the doctors office never returns any messages, every time I need something I must go in person

They told me that they had a laboratory in the same building and I know there is but I couldn't do the tests there because the two who work at Frontday MISINFORM and this has been the experience of another person I know. I couldn't talk to another person because they block your phone. step towards the clinic This is on the 1st floor before you can go to where the consultations are The way they receive you is part of whether you stay in a place Thank you