This is the worst UPS location I have ever be too. I paid $200+ for their Pick & Ship service. I told them it was for a customer and if they could make sure the item was packed extremely well. The day of someone was bubble wrapping and then must of stopped because my package was in their store for 4 days. I then called and asked why, they told me " they ran out of boxes" however the manager, SARA will personally come in to pack the item. I then insisted the item be packed well because it is an odd shape and again for a customer. They assured me it would be. Monday comes along and still the tracking hadn't been updated, well the delivery driver never scanned the package so now they tell me that they don't know where the package could be. It finally shows up in New Jersey and my customer received item completely DESTROYED. The Manager obviously doesn't know how to pack items correctly at all. $200+ for what?!? They used one layer of bubble wrap and a couple small air bags. UPS is a scam, you are better off packing yourself .Use packing peanuts and bubble wrap and print the label online with the 45% discount offered with code "spark"

Not happy. Never had an issue before but … Mailed out 2 boxes from here to my grandson in NE. Told my son they both should arrive Thurs. $54 to ship and 1 of them just arrived at MY door., Label is correct showing shipping to NE from FL but somehow it was shipped back here? I don’t know if it’s an issue with this store or UPS. Tried calling this store (during normal business hrs) but no one answered and their mailbox is full. I understand that everywhere is short-staffed these days but at least keep your voicemail box emptied out.

WHOEVER OWNS THIS UPS FRANCHISE RETAIL STORE--- ARE YOU ARE THAT YOU HAVE FINACIAL SCAMMERS( I.E. FRAUDULENT "LOAN" BROKERS/AGENTS) DOUNG BUSINESS OUT OF ONE OF YOUR RENTED MAIL BOXES? I HAVE FILED A REPORT WITH LOCAL AND FED LAW ENFORCEMENT AGIENCIES REGARDING THEIR ILLEGAL PRACTICES. YOU SHOULD BE AWARE SO AS TO NOT GET INVOLVED OR INTERMINGLED IN THEIR FRAUDS!

This location is great. They’re always helpful and friendly. They deal with a lot here since it’s an Amazon return center. Half the people who come in with returns don’t know how to pull it up on their phone and these employees are so kind and patient. The other nice touch is they always make sure you have a receipt for your return.

1 person working at 12:30pm. Line inside had 5 ppl, line outside had 6. I just need to print a page from my Google drive. I'll try fedex print and go on Glades instead. I shouldn't have to wait in a line of people sending packages just to print.

This is the worst UPS store in the entire Franchise System. Do not ever rent a Post Office Mailbox here and expect to receive your mail. They lose more mail because no one cares. The store is run by some woman who comes in for an hour and then gets lost. In-bound mail and packages are constantly missing or stolen. The employees could care even less than she does; and half the time they are not even in the store. They are out running their own errands like shopping or whatever. If you think you’re going to get your mail here, good luck. And just try placing a complaint with UPS. They care even less than the incompetent staff. The standard UPS answer, “The stores are “independently owned franchises”, so there’s nothing they can or will do to correct this store that handles your USPS mail. They never answer the phone or return emails. UPS should cancel this franchise,

I had a mailbox here for 2 years. I thought the people here were kind and respectful, but 3 times, one of them was stole from me. They would blame the drivers, but after the first time, I paid close attention and realized when a particular worker was there, that's when my packages got lost or were opened. Don't use this store!

They're definitely understaffed but when it's not too busy they're great. I'm always inclined to just drop off my packages but they always offer to scan them so I can have a receipt. I've been using this location for years because they're convenient, even when they're busy they're the most convenient. I wouldn't buy office supplies here because the mark up is a lot, but then again that's how they get you... Think a bottle of water from target vs a bottle of water from Disney.

Such a nice store with friendly people! I just had to drop off an Amazon return and the woman who took the package (don’t know her name but she had a wrist brace) was so sweet and understanding. I even explained how the one closer to me has intimidating staff so it was so nice to go to a store with friendly personalities. I may drive the extra mile from now on :) keep up the great work!

I am always so impressed with this location and the staff that work here! They deal with a massive influx of customers everyday and they work through it! Yes there is usually a line and maybe it's not always super clean but that is to be expected! I really appreciate the service that they provide and it is done with a smile!! Thank you!!!

I just sent a large package and I have to say one of the best UPS stores I have been to. The employee that helped me out was Ethan. He treated my package carefully and gently like it was an egg. He made sure everything was perfect and secure. Look forward to coming to this location more often!

Saturday Store closes at 3pm. I was refused to come in to do business 2:53 pm. Note to the owners young guy with beard. If your working hours is 3pm make sure to stay there till 3pm otherwise you mislead your customers. Horrible service.

My parents in Boca are down sizing and I brought a bunch of glass framed pictures to send to my house in Las Vegas. Two separate boxes were shipped to me and the amount of bubble wrap used and the size of the boxes they made were unbelievable. Everything showed up earlier than expected and in perfect condition. The girl helping me was super friendly, very helpful & she was busy. THANK YOU!!!!! ALLIE

This is a great UPS store. It's pretty busy. The best times to go are when it first opens, or before it closes. Closes. The best time to avoid it is during lunch time. They have a very dedicated staff of people working here. I wasn't very happy with the prices though. Last time I was there. They charged me $10 for a regular box that wasn't more than 12x12. And then they charged me $20 just to bubble wrap everything and put some styrofoam peanuts in there. So the value is not that great. My best advice is to prepare your shipment at home, using your own box, your own insulating materials, and then drop it off at UPS. That's where UPS store gets you at, is with their al carte services which add up very very quickly. I went to ship a PS4 gaming console with some games, it wasn't that heavy, but with the box and the shipping, everything came out to be $70. I was flabbergasted. And this was UPS ground. Again, make sure that your item is ready, boxed and prepared, so that way all the UPS stuff has to do is to weigh the item, and slap on the shipping label and you're good to go. You'll save a lot more money this way. That's why I'm giving it three stars, because I felt ripped off this past time around. That probably should have known better, but I didn't realize that their extra services were that inflated compared to years before. Other than that, they seem to have a well organized structure in place, good organizational management. They're actually open until 6:00 p.m. or 6:30 p.m. I believe on weekdays. Not 5:00 p.m. like everyone thinks. Oh, and by the way, don't worry about parking right in front of the UPS store, right behind is a whole bunch of parking spots. It's much easier to park there and then walk just two or 300 ft to the UPS store. Sometimes, it will be busy, and they have a sign that says that they can only hold a maximum amount of people at one certain time. So sometimes you may have to wait outside. But the customers inside are quickly taken care of, they usually have two or three people working with customers inside.

Good location but SUPER DIRRY !!! It shows that the owner only cares about profit. Picture was taken on Monday at 8.30 am. NO ONE CLEANS THIS STORE. FILTHY.