BEWARE AND RUN AWAY My friend purchased a BRAND NEW 50TH anniversary Dodge Charger RT as a lease from this dealer. Car worked amazing at first, as previously mentioned it was a NEW car straight out of the dealer, NOT used. $50k Car did not even last a year. 11 months after purchasing, he experienced large oil leaks and had to take to the dealer to get it fixed. Car had been well maintained and oil changes, filter, and tire rotations were done timely. To this day, 2 months later, car is STILL at the dealer! Managers are no help at all and refuse to cover costs to repair car or even a rental car after months of waiting for car to be fixed. They are blaming him for not changing the filter timely, even though he has records it was changed recently and in fact, on time! Now they are telling him he has to pay over $12,000 because his “less than a year old, right off the lot” car needs a new motor and they refuse to cover anything. Save yourself the headache and do not even go near this location. All they want is your money and that “warranty” is a joke and has no validity bc they will make up any little excuse to avoid them even having to pay a dime for your car.

◦ On Friday, January 7, 2022 at approximately 1:08pm. I payed $935.85 for my Chevrolet Sonic to be serviced. I was disappointed and disgusted with the customer service that was provided. I wouldn’t recommend anyone to service their vehicle at Miami lakes auto mall. This company didn’t meet my expectations. The customer service at this location is disgraceful. Management need to hire better staffing. Once I payed the service fee I had to search for my vehicle. Which is outrageous, the team members didn’t make an effort to bring my vehicle to me. I advised my service advisor Brandon Mercado I would like my car washed. Upon receiving my car that was “ready since yesterday” was unwashed, serviced tag left on the mirror, plastic bag left in the car, seat covers removed. The team members didn’t even bother to clean up their mess or apologize. While trying to adjust my side view mirror I noticed the adjuster control stick is broken. I will just take my money and time somewhere else. NEVER AGAIN!

Juan Acevedo was perfect. Very attentive and understanding . He was quick and effective and very helpful in the car buying experience. Highly recommended. He has already sold me a car before. No issues.

(Translated by Google) Juan Carlos Acevedo assisted me in sales with very good and very friendly service. (Original) Juan Carlos Acevedo me atendió en ventas muy buen servicio y muy amable.

(Translated by Google) All very well, excellent attention by Juan Carlos Acevedo, and Maximo, the Chevrolet sales manager. I take my colorado (Original) Todo muy bien, excelente atención por Juan Carlos Acevedo, y Maximo el sales manager de Chevrolet. Me llevo mi colorado

I NEVER do google reviews, but after my experience I just HAD to. This was the absolute best car buying experience I’ve ever had. The salesman Luis Vigniero In Chevy made me feel like I was doing anything EXCEPT buying a car. Truly a professional of another level! I also have to give a thumbs up to Carlos Garcia who took care of my financing. Explained everything to the T, and made me feel like family. Thank you guys again. The experience was unforgettable. Will definitely recommend you guys moving forward

(Translated by Google) Juan Carlos Acevedo attended us in the Sales area, it was a pleasant experience, we were well attended at all times, he gave us great advice, we were satisfied 100% (Original) Nos atendió Juan Carlos Acevedo en él área de Ventas, fue una experiencia agradable, fuimos bien atendidos en todo momento, nos prestó gran asesoría, salimos satisfechos100%

We just purchased a 2023 Chevy Silverado at Miami Lakes Chevrolet.  What a great experience!  From the moment we arrived, we had the pleasure of meeting Claudio Rubio.  He was just amazing.  Very knowledgeable, friendly, professional and went above and beyond to secure the car we wanted and ensured that we received exceptional customer service.  Thank you Claudio for your patience, genuineness, honesty and for working together with Rene to give us a great deal.  You made our buying experience stress free and very pleasant.  Rene (Manager), thank you so much for approving such a great offer; Carlos Garcia (Finance Department), thank you for making the entire process fast, easy and seamless.  I highly recommend this dealership.  Don't think about it twice, ask for Claudio, you will get a great deal; and outstanding customer service at Miami Lakes Chevrolet.

Wonderful experience. Gloria V. was excellent to work with. She was knowledgeable, thorough and proficient. We left with a beautiful purchase and she made the experience painless and fun. We also appreciated the cleanliness of dealership. Will be back soon to purchase our next vehicle.

There’s a rep at Jeep named Steven who provides exceptional service. He’s a definite multitasker, but it doesn’t make you feel like you’re on the back burner. Each time my vehicle went in for service, he gave me the game plan and kept me notified on its progress. Can’t any any better than that!

The service that Juan C. Acevedo gave to us was exceptional. He has excellent customer service skills and went above and beyond to make sure that we left happy and pleased with the Sorrento that we decided to lease. He was honest, patient, kind and answered all of our questions. Bijon, the GM, was also exceptional and was able to lock in a deal that we were pleased with. Highly recommend!

Simply put, salesmen Carlos Nunez is a great guy. Me and my family had an amazing experience and felt at home as Carlos was very helpful and friendly. This particular salesman made everything easy and simple. I watched Carlos do everything he could to help me when it seemed like I was running into issues. This guy clearly makes sure the consumers are satisfied and you can see he really cares about his customers and that’s a few reasons why I give Carlos 5 stars. So when you go to Miami Lakes Automall ask for Carlos Nunez and I promise you won’t be disappointed! Thanks again Carlos 🙌🏼 !!! 🖐🏼⭐️

I had an amazing experience with Maria Lopez, she was the nicest seller and help me with everything I need it, I ordered my car customized and she was able to help me pick my dream car. Please whenever you go look for her! I also had help of Sergio Sordo in financing, he explain me every single detail of the purchase for the car, very helpful and lovely. I would recommend Sergio Sordo and Maria Lopez for you visit to this store, they would find a way to find your dream car and on your car budget. 100/10 best customer service ever

I visited Ellison Jeanlouis at the automall recently just to have a look at cars and see what I would be interested in for later on. But because of him, I left with an amazing first car that same day for a great price! His customer service is amazing. I really appreciated having a salesman that was patient and receptive to my questions and needs.

(Translated by Google) You see something on the internet, you call and they tell you that if and when you go it is a lie, or they sold it or the price is 2k or 3k more (Original) Ves algo en el internet , llamas te dicen que si y cuando vas es mentira , o lo o vendieron o el precio es 2k o 3k mas

Oreste Rodriguez made the process of purchasing a vehicle smooth and easy. Mr. Rodríguez helped us to stay within our budget. It was a great experience being assisted by Oreste. I recommend him 100%.

Jose,Jesus and Ethan, one work Excellent service. Like a family. Blessing to all.

Thanks Gloria for doing a good job and Happy Birthday!🥳🥳

This has been ones of the best experience I had ever had at a car dealership. From the start everyone was very nice and answered all of my questions. Mario Rodriguez is a fantastic sales man that was very helpful in finding me the best deal possible. I would highly suggest coming here especially if you are buying your first car.

I am extremely happy that I chose this dealership to purchase my new 2023 Tahoe. Mr. Lazaro Aguiar was very helpful, patient and personable. I did not feel pressured or stressed out due to his knowledge and professionalism with all of my questions. By far, the best deal money can buy thanks to Lazaro. Tony the sales manager also displayed the same professionalism and is definitely great at meeting customers needs. Daniel, with the finance department provided the best deals with gap and warranties, hands down. This group, in my opinion are exceptional at what they do. I couldn’t have asked for a better team to go above and beyond like they did.

My husband and I were very skeptical in purchasing a vehicle in this current market but we are so glad we met Christopher Garcia. He was patient, honest, knowledgeable and has your best interests at heart. I highly recommend to go see him when you visit Miami lakes auto mall you will get the best deal with him without a doubt

Very happy with my experience! The finance manager Carlos Cabo made financing a breeze. I was in and out in no time. I definitely recommend Miamilakesautomall Jeep. I want to thank both Mateo Leiras and Carlos Cabo for an excellent experience.

I’ve always wanted a Jeep Wrangler and Chris helped me get exactly what I wanted!! He was great to work with easy to talk to, respectful, listened to what I needed to make the deal happen including helping us with our trade in. Julio Bardina was our Finance Director and he is the bomb!! Thank you very much Chris and Julio for making this a great and smooth experience for me.

I am very disappointed with the dealer when I bought my car, they gave it to me without the carpets, when I complained they started making excuses and offered me a tank of gasoline after giving the dealer two trips. when they definitely gave me the rugs and I reminded them about the gadolinium tank they never gave it to me and they just told me that they couldn't give it to me because it was a car ticket. men must have words. but you have to remember one thing. they are salespeople and many of them don't know what a person's word is. Thank you very much and I hope that people are more consistent with what they say and offer. Thank you

My husband and I couldn't have been more happy with how fast and smooth Ramon made our new car purchase. Thank you to Victor for taking the time to ask how everything went. Definitely will consider buying from Ramon again.

Loved our experience at Miami Lakes Automall. We got a 2022 Chevy Tahoe and let me tell you, Amauri (our sales rep.) and Sergio ( our financial rep.) were the best. They were attentive, energetic, professional and friendly and they gave us the V.I.P. treatment. These guys are good at what they do and as you can see from the pictures, we got our Tahoe. I totally recommend that if you're looking to buy a car, search for them and/or any of the staff for that matter.

Went in with my husband to buy a truck and the sales person Jorge Cardozo was great, explain and took his time with my husband. The finance manager Sergio Sordo was very thorough, and attentive to my husband demands. Transaction very smooth, quick and no hassle. Numbers from the beginning to the end the same. Highly Recommend both person. Thank you Maria and Alfredo Espinosa.

Carlos Morales was our sales person and he did everything in his power to accomplish what we needed and he delivered , the Finance manager also really helped us to get what we wanted and needed This is our second Jeep we buy from Miami Lakes Auto Mall because of our first experience. Actually Robert Castro was our sales person’s 3 1/2 years ago that sold us the 2018 Sahara Jeep, we went back looking for him but he moved up in the company and was our financial officer which he is amazing . All around great experience. Thanks to all the team that made us feel right at home and got us to drive our brand new 2022 Jeep Mojave

Title: Disappointing Experience at Miami Lakes Auto Mall I recently had the unfortunate experience of visiting Miami Lakes Automall Car Dealership, and I must say, it was incredibly disappointing. From start to finish, my time at the dealership left me with a sour taste in my mouth and a strong desire to never return. First and foremost, the customer service was abysmal. The staff appeared disinterested and unwilling to assist. Despite making an appointment, I had to wait for an unreasonably long time before someone finally acknowledged my presence. Their lack of attentiveness and professionalism was truly disheartening. In addition, the pricing at Miami Lakes Automall Car Dealership was exorbitant. The listed prices were inflated and seemed to be far from fair market value. Negotiating with the salesperson was a frustrating experience as they were unwilling to budge on the prices, despite the obvious discrepancies. Furthermore, the entire buying process felt rushed and haphazard. The salesperson seemed more interested in closing the deal quickly rather than ensuring I was satisfied with my purchase. They provided minimal information about the vehicle's history and features, leaving me feeling uncertain and uneasy about making a decision. To make matters worse, the post-sale support was practically non-existent. When I encountered an issue with the car shortly after purchase, attempts to contact the dealership for assistance were met with indifference and unresponsiveness. It became apparent that their commitment to customer satisfaction ended the moment I drove off the lot. Overall, my experience at Miami Lakes Automall Car Dealership was highly unsatisfactory. The lackluster customer service, poor vehicle quality, inflated prices, rushed buying process, and absence of post-sale support all contributed to my negative impression. I strongly advise potential customers to explore other options before considering this dealership, as the overall experience was far below expectations.

There are not enough compliments that I can say regarding my experience at Miami Lakes Automall. My sales rep, Luis Vigniero, went above and beyond to help me get my DREAM truck. His professionalism and demeanor helped me feel confident with my purchase. Managers Victor and Rodrigo who assisted with finalizing the deal made sure my deal was done accurately and within a price range that was affordable and within my expectations. The entire team made this experience painless and worth this review.

Agent Mateo is very nice, I have purchased him 2 times already. First time is jeep wrangler, second is Hyundai Palisade. Friendly attitude, no rush, no compel me to pick quickly, open negotiation, did not play psychology tactic with customer like other ones whom I have met to provoke me to buy with their personal offers.

Be very careful when you plan on buying a vehicle from this dealer. I cancelled an offer to buy a used vehicle after I had made a deposit of $1,000 and the sales manager, Kris Brandt, told me I would lose my deposit. He was confrontational and aggressive and basically asked me to leave. Not a very smart idea, since I had already been approved for a loan and he could've shown me another vehicle. I left without my deposit and now working on getting it back from this unscrupulous dealer.

Elison jeanlouis was our amazing salesman! I usually dread going into dealership but he made the whole process very smooth, up front & as fast as possible. 10/10 recommend & we will be back!

I had leased a truck from this dealership 3 years ago, and it was time to upgrade (as long as the numbers made sense). Mateo Leiras reached out to me, had me come in and after thoroughly showing me the new truck and the features, him and his manager (Lazaro) went above and beyond to make the deal make sense. Robert in finance was great too. I was in and out of the dealership the same day, and the process couldn’t have been smoother. Highly recommended!

Thank goodness for Service advisor Steven Brundidge. He gets me in and out and always takes good care of my vehicle. I only come to see him . He even showed he how to check my own oil, in the event my car needs oil . Thanks Steven

We had a great experience with Salesperson Roberto Calero He was amazing, helpful. Finance Mgr Micheal Peligrin was great Sales Manger also understood what we wanted and got us the numbers to purchase our Jeep!! Experience from start to finish professional, kind and great!!! Oscar & Christy Rodriguez 12/2/23

I went into Miami Lakes Auto Mall to repair a flat, my first; and it was an outstanding experience. From the moment I arrived, they received me with open arms. They made the process of repair and claim both easy and painless. When I left, I dropped off my car and got it back better than new. The empathize with my situation, immediately found a solution and have the car ready faster than you can blink. I highly recommend the car dealer for purchase and service. I am very pleased with my care. When you get there, ask for Steven Brundidge in the service department. He is very well spoken, knowledgeable, and resourceful individual. They have my appreciation and continued business. It really is all about the customer care.

I had the privilege of collaborating with Maria T, Maria Lopez, and Carlos Calvo for my acquisition of a 2016 Corvette ZL1. The entire team exhibited a high level of professionalism and expertise. This ranks among the most exceptional vehicle purchasing experiences I've encountered. Without a doubt, I would return to them for another vehicle purchase.

Juan Acevedo was very professional and helpful. He worked tirelessly to find the perfect car for us meeting our budget.

Two stars because they were not rude but they did not want to honor the online price. Thats straight false advertising to me. FYI they offered a $800 dealer fee for compact and add another $1k for used certified.

Miami Lakes Automall is a great dealership to get your Jeep or Dodge Ram. If you ever need a car I would highly recommend Rene Diego as he understood what we were looking for and worked to get us the cars we wanted within our budget. He also went above and beyond in regard to customer service.

Dealership should disclose the total cost of the car including all dealer fees and charges. Otherwise buyer feels like they are getting ripped off. Its hard to trust a business that is not upfront and does not disclose the real final price. Many people have the same complaint. This business would probably sell more cars if they were honest. It is also not organized. I probably will go somewhere else to buy a car next time.

We received a great service. Very happy with everything and our purchase. Thank you so much Gloria Viñas, you are great.

I brought my car in for dealer recommend service which was basically an oil change. I was in by 7:30am and it was expected to take 1hr to 1hr 15 min. After a 2 hour wait, I requested an update , was told to wait for my service advisor who was busy. I then wait another 15 minutes. Only to be told that my car hasn’t been started because they are waiting for a filter. Two and 1/2 hours later. Not one person approached me to give me an update as I was waiting the whole time. I only wonder how long I would wait if I didn’t approach them. Needless to say, I left without service. Terrible customer services. No way to maintain a business

I am not one to typically leave a review of any kind especially a bad one, but this has to be shared. This is by far the worst customer service experience I’ve ever had. I never received my registration for my newly leased car. When I call to find out the status I am put on hold only to be redirected to another hold. I have had to go in multiple times in person and continue to be redirected to someone else. It seems like everyone there is just trying to push the work on somebody else and nobody is actually assisting me. I still have no physical copy of my registration and have a new car that I am not able to drive due to their negligence.

Mario Rodriguez he’s an amazing guy i would recommend him any time of the day he hep me tru everything i asked him and i mean everything the guy is just a great seller and most of all he treat people with respect like he know you and im talking about him as a person and sale man now that him everything else is just something else.

When I first arrived at the dealership I was just going to look around and leave but when I inquired about the vehicle I purchased the salesperson was very helpful and professional and we both made each other laugh. Mr. Mario Luis Rodriguez was a great salesperson and I recommend anyone to inquire with him about purchasing a vehicle from Miami Lakes Auto Mall. The staff was very professional and they care about their customer's needs. Again I thank Mr. Rodriguez for his assistance and I thank you all as well.

Worked with Gerard Camejo for sales great and friendly experience he got me the best deal he could then I worked with Robert Johnson for my financing he made it easy and painless

Customer service will receive a one star. As for service they did the job however they damaged my car when doing the brakes. It looks as though they did not level the truck evenly therefore the bottom panels both are bent inward. I've called from the date they did the service and 4 days to today and I have received a call back form neither (district manager nor the service manager) to rectify the problem. I don't know what to do but move forward with alternative options.

Best customer service I’ve received from a dealership in a long time. The staff at Miami Lakes Auto went above and beyond to make me feel comfortable and welcomed from the salesman to the financier Sergio. Walked out of this dealership with my dream car, my salesman Andrew Allen adhered to all my concerns and needs. Mr.Allen treated me with the upmost respect and made sure I got exactly what I wanted. The dealership even called me the next day to thank me for my purchase!!!! Definitely sending everyone I know here!

Thanks to Christopher Garcia, our salesman, we had a spectacular experience purchasing our truck. He gave us an amazing deal and kept us in the loop of the deal. I would highly recommend Chris for your next auto purchase.

(Translated by Google) Very grateful to the service of Roberto Matos and management. After a whole process they could approve me in the truck I wanted. Thank you (Original) Muy agradecido con el servicio de Roberto Matos y management. Después de todo un proceso me pudieron aprobar en el camión que quería. Gracias

Awesome place to buy a car, René was great

Outstanding service experience!!!! Our sales advisor Joseph and his manager Jose were out of this world!! From beginning to end! Taking care of us and making sure every step of the process was impeccably handled. I’ve bought many cara throughout the years and this time I was very impressed with the service. Thank you very much!!

(Translated by Google) The best shopping experience, the best service and attention, they are all very professional Armiro and Adrián super special, we left happy with our cars my daughter and I would definitely buy with them again. 110% recommended The best experience, Adrian and Armiro super nice and professionals 110% recommended (Original) La mejor experiencia comprando , el mejor servicio y atención , todos son muy profesional Armiro y Adrián súper especiales , salimos felices con nuestros autos mi hija y yo definitivamente volvería a comprar con ellos .110% recomendados The best experience , Adrian and Armiro super nice and professionals 110% recommended

Thank you Andrew for getting me into my car.

(Translated by Google) I loved the service of Yasmany Franco, very attentive and explains everything very clearly. 100% recommended !!! (Original) Me encantó el servicio de Yasmany Franco, muy atento y explica todo muy claro. 100% recommended!!!

Super unprofessional, sales never answer my call. Don't want me to inspect the car but pushing me to make the payment.

Excellent service from all involved including Jorge Cardoza, Jennifer Hernandez, Juan Cordero, Lazaro Pena, and Raul Cabrera. Easy buying experience and excellent price. I was in and out with my new car, including financing, in 2 hours time!

(Translated by Google) Very good attention (Original) Atención muy buena

(Translated by Google) Luis v I recommend it super good attention I went with the car that I wanted thanks to him (Original) Luis v se lo recomiendo súper buena atención me fui con el carro que quería gracias a él

Just bought a new Jeep and I’ve been helped by Gerard Camejo. I highly raccomend him for his patients and professionality. More than five stars ⭐️ I would say six!!!!

(Translated by Google) Thanks to Jorge Colla for the attention he paid, he made my experience something super nice, I recommend it 100% (Original) Gracias a Jorge Colla por la atención prestada hizo de mi experiencia algo súper nice lo recomiendo 100%

(Translated by Google) Thanks to Jorge Colla for the attention I thank him a lot, I would recommend it 100%. :) (Original) Gracias a Jorge Colla por la atencion prestada le agredezco mucho, 100% recomedaria. :)

What a day it was!! Honestly speaking it didn’t start out good the car that I wanted and was told was here had been already sold. However I left as an happy customer. Mr. Bijan And Mr. Amer El Haj both went out of their to make sure I actually was able to get a car within my price range. They both were patient and understanding thank you !!!

Excellent and fast service from Javier Gonzalez, fair and reasonable price. Will definitely come back

I bought a beautiful 2021 Jeep Sahara Wrangler from Maria Christina Lopez she was extraordinary with the service and helped make my experience smooth I appreciate her help.

This has been the best experience i had ever had at a car dealership. Javier Torres was very nice and answered all my question. Fantastic attention, all time he was looking to me the best deal possible. I would highly suggest coming there especially if you are buying car.

Adrian was a lot of help and was able to get me my dream car.