2/5 Victor A. 2 years ago on Google
We
were
disappointed
with
this
Mandarin
Oriental
and
will
not
be
coming
back.
First
the
positive:
the
facilities
are
nice,
modern,
and
clean.
Our
suite
was
spacious
and
had
a
nice
view
of
the
bay.
We
got
a
great
massage
in
the
spa.
The
staff
at
the
restaurant
was
friendly
and
helpful.
Now
the
downside:
the
service
is
simply
not
up
to
standard
for
a
5
star
hotel.
We
are
easygoing
people,
so
we
don't
mind
a
few
issues
here
and
there,
but
in
this
hotel
we
were
frequently
having
to
make
up
for
a
lack
of
good
service.
One
day
our
room
wasn't
cleaned.
So,
we
called
and
asked
for
it
to
be
cleaned.
When
the
housekeeper
came,
she
insisted
that
she
had
cleaned
the
room
despite
the
fact
that
it
clearly
wasn't.
I
didn't
mind
that
the
room
wasn't
cleaned
as
much
as
this
person
calling
us
liars.
Besides
that,
the
pool
is
small
and
gets
very
crowded.
The
private
beach
is
separate
from
the
hotel,
so
when
you
are
there
you
feel
forgotten.
Frequently
we
had
to
go
looking
for
staff
to
order
drinks
and
food.
The
sand
is
definitely
not
the
greatest
(if
you're
someone
who
likes
a
good
beach,
this
is
definitely
not
the
place
to
come
to).
Also,
the
hotel
charges
for
internet
(what
is
this,
the
2000's?)
and
doesn't
offer
any
streaming
apps
in
their
TVs
(you
can
screen
mirror
your
phone,
but
compatibility
is
limited).