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Naples Massage & Neuromuscular

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😠 Omg. I was on vacation for two weeks and this message was the worst experience I had. As a matter of fact, it was probably the worst experience I've had in several years. I could not be paid enough to return. How do you remedy something that has already happened. This woman should not be allowed to... People often mention pain, appointment, massage, Jose, service,


Address

5926 Premier Way #106, Naples, FL 34109

Website

www.naplesmassage.com

Contact

(239) 325-9410

Rating on Google Maps

4.60 (130 reviews)

Open on Google Maps

Working Hours

  • Monday: 8 AM to 7 PM
  • Tuesday: 8 AM to 7 PM
  • Wednesday: 8 AM to 6 PM
  • Thursday: 8 AM to 7 PM
  • Friday: 8 AM to 6 PM
  • Saturday: 9 AM to 4 PM
  • Sunday: 10 AM to 4 PM

Featured Reviews


Frequently mentioned in reviews: pain (15) appointment (13) massage (11) Jose (6) service (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 pro p. 1 year ago on Google
    Omg. I was on vacation for two weeks and this message was the worst experience I had. As a matter of fact, it was probably the worst experience I've had in several years. I could not be paid enough to return. How do you remedy something that has already happened. This woman should not be allowed to massage anyone. Her English was so poor that at one point I had to raise up off the table and tell her to stop. I should have known when she said " Okay, I hurt you now" that something was very wrong. I just assumed that because of her lack of English skills that she didn't really mean that she was going to hurt me. Boy was I wrong. She kept saying "sore now, better later". It was like something from Saturday Night Live or the Three Stooges. I kind of wondered about her when she started telling me how all of the media in America was wrong about the war in Ukraine. She said Ukraine started the war and that Russia was defending itself. I guess it was all my fault. If I had been listening a little closer and not been so concerned with the pain I was having, I would have left before it even started. Now, if you can explain how you can remedy that, I would like to know. This is why I don't leave a lot of reviews. When you tell what happened, the business always wants to make it my fault. Why can't someone just say, "We messed up and we will try to do better" ? Instead you just want to tell me what I should have done differently. I came there partly because of the high rating on Google, but my experience was actually less than one star. Just accept it, my experience was terrible and don't tell me what I should have done.
    3 people found this review helpful 👍

  • 5/5 Cheryl G. 7 months ago on Google
    I will be forever grateful that I was referred to Maxine and Jose. They gave me my life back after an old low back injury was triggered. It was very upsetting not to be able to exercise without pain. Their understanding of what was going on and how everything related to my pain was impressive and spot on. They set realistic expectations. I was given therapy and exercises for me to do at home. These helped build up my strength and flexibility so now I can exercise again. I also now have the tools to keep my strength and flexibility up. We are so lucky to have such well trained practitioners here!
    2 people found this review helpful 👍

  • 5/5 Jenna B. 7 months ago on Google
    I had the most extreme pain in my shoulder and back. Maxine fixed the problem with such great care. Once the pain was manageable, Jose started working on the root of the problem. He has been like a chiropractor, physical therapist and masseuse all in one! Not only do I have zero pain, but my mobility and flexibility have improved greatly. Lower back pain that I thought I had to live with because of age/genetics is gone. Run, don’t walk, to see them!
    2 people found this review helpful 👍

  • 5/5 Dale Y. 8 months ago on Google
    I came here for active relief technique, or ART, and I couldn't have been more happy with the results. Jose began manual osteopathy therapy and breathing... Within a couple weeks my lower back, hip and thigh pain have all but disappeared. More importantly, I have learned about my hip tendencies and issues and how to prevent pain and injury moving forward. Book a consult, you will glad you did.
    2 people found this review helpful 👍

  • 5/5 Gregory L. 5 months ago on Google
    Maxine's Active Release Therapy treatment got to the root cause of my knee and shoulder issues. What they offer is so above the rest of other massage places. It's worth a visit for a consultation
    1 person found this review helpful 👍

  • 1/5 Christy G. 9 months ago on Google
    I would honestly give them Zero Stars if I could! Hands Down the Worst Customer Service Ever! The owner cares more about her bottom line then the customer's. Upon a referral I scheduled my husband an appointment here, in driving to the appointment GPS took him to another part of the building. My husband could not locate the office and called the front desk for assistance. The front desk notified him that they had recently moved to the other side of the building and unfortunately GPS continually takes people to the wrong side of the building to their old location and apologized to my husband for the confusion. One would think that if the front office was awear of the wrong directions continually given out by GPS that they would inform their new patients of this ahead of time. But I guess not! So while my husband was still on the phone with the front desk he found the correct location and walked in for his appointment to only be informed that he was too late for his appointment (15 minutes) and he would have to reschedule his appointment!! And not only did he have to reschedule his appointment but he would be charged $100 (which they did charge our credit card) for a missed appointment!! He said I didn't miss my appointment I was here, I was just apparently at your old location on the other side of the building. Which they told him they would discuss it with the owner and see if she would waive the $100 missed appointment charge... Which she did not!
    1 person found this review helpful 👍

  • 1/5 Francesca C. 11 months ago on Google
    WILL NOT BE RETURNING TO THIS ETABLISHMENT!!! I was referred here several months ago to see Kasia. My preferred massage style is deep tissue/sport, I want my massage to be beneficial and help heal me since I have a sedentary career. I had heard rumors that the business was being bought out by new owners and that a lot of the massage therapist were leaving due to this. I had booked my massage with Kasia before I left for a week vacation. The massage was booked out for a whole month since she was also going on vacation. I was never notified via call/email/text that my 90 minute massage was moved to a completely different massage therapist named Jessica. As a business owner myself and someone who works in the service industry I would notify a client that the service provider they are booked with no longer works at the establishment and that they would have to move my appointment to another service provider. I am a very loyal client and when I like a service provider I stick with them! I am also coming to your establishment for that service provider! You could tell the massage therapist Jessica was brand new and fresh out school. My massage was not worth $130 for someone who lacked experience. I’m very disappointed in the response of the young woman who is the front desk associate when I asked her what had happened to my appointment and why I wasn’t notified about the switch. Her response was “I don’t know I wasn’t the one who moved your appointment” not i’m so sorry for the misunderstanding and the lack of communication. Never the less this business obviously won’t be notifying there clients of service providers leaving and switching there appointments without your knowledge.
    1 person found this review helpful 👍

  • 5/5 Deb R. 5 months ago on Google
    Jose knows how to teach you to keep your body in balance itself. All of the nagging aches that he has helped on my body are, low back pain, hip tightness and aching, shoulder pain, and neck tightness and pain. I went to Jose first time after I was washing my foot in the shower and my back went out. I couldn’t walk or find any comfortable position to ease the pain. I walked out of his treatment the first time and actually had no pain in my back and could walk up stairs 3 floors. There was no soreness with his treatment or after the treatment. In the follow up appointment, he taught me a simple exercise with breathing that has kept my low back healthy since then. I have had a few exercises that are super simple and are custom made for my body and my aches and pains… every exercise has taken the pain away after the first time doing the exercise. Check out Jose if you have aches and pains. Maybe it’s not just age… maybe there is something you CAN DO to help.


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