Where do I even begin? After the tour, Claudia was very rude and unprofessional. Since the day we moved it was already such a unpleasant experience. When I was given keys and taken to my unit, there was a huge religious cross on my door that had dripping stains on it. How could they ever allow someone to move in with this on the door. This offended me and disrespected my religion. Not too long after moving in my dryer was broken. After placing a maintenance request on January 15th and still having a dysfunctional dryer, I placed yet ANOTHER request on July 10th, and again, still no resolution. Everyone knows that a key appliance is your dryer. I finally decided to call Emergency maintenance on July 23nd because my whole apartment smelled like burning smoke because of the broken dryer, the call was answered by the rudest and most unprofessional maintenance technician that I have ever met. He continued to say that he will not be going to my unit on a Sunday afternoon and that my husband "must be Cuban because we are idiots." After this incident, management never reached out to either myself nor my husband to apologize or acknowledge what happened. Every time you complain, the manager Leonardo, gets extremely defensive and refuses to help. The day right after, they brought me a new dryer. They knew it was broken the whole time and REFUSED to give me a new one until 10 months after I moved!! Also, on July 8th, I placed a request in regards to mold that I have in my master closet. Someone came out and painted over the mold. The mold ate through the paint immediately. I then placed another request on August 29th, someone came out to my apartment again and told me to remove everything from my closet, I did, and they just sprayed Kills and painted over it again. Obviously, the mold came back again so we reached out to Alberto, a Maintenance technician who had given us his personal cell phone, and asked him to pass by our unit again to check the roof. We have been dealing with this since July 8th, it was not until I sent a massive email about a week ago that they decided to finally call a vendor out to fix the damages. Or so we thought, My husband took the day off from work to be present for this and what took place was absolutely absurd. I was specifically told that I had to “remove all personal items from the closet where the maintenance team will be working.” This was a complete lie and waste of time. I was instructed to empty out my entire closet for a second time to get a photo taken of the roof. This has been an unpleasant and recurring issue with management. I cannot wait to leave this community that is so poorly managed. Do not expect a follow up email or call from the staff if you have an issue. I would not recommend this community to my worst enemy. Absolutely horrible! I am attaching all the pictures of all the problems in my unit, you can see how the mold continues to darken and grow. This is unacceptable!

excellent condominium, attention from the administrative and maintenance staff, social areas are wonderful every day I come to the gym and for Starbucks coffee, living here is a pleasure, 5 stars

This is the third time for same request. First time they left a note second and third nothing. Not an explanation or a note of the question that we are asking. How come the A/C it's not cooling as before. Also I placed 2 batteries they were removed without letting me know why? If needed or not? Also the air is not going to the main bedroom. It's not blowing cool air....

I want to take a few minutes to provide my review about this place. I lived in Altis for about 7 years, I have nothing than good things to says about this place. Excellent management, maintenance team, and nice community. I have to says about management, that they always try to make it right, at the same time they try to help you when you need them. Of course the complex has rules, and you need to make sure that it is the right place for you to live in order that you do not disturb neighbors, you should check if its according to your standards before you move. The management always treats you with respect and professionalism, and they prepare activities, all possible times, to make your living more exceptional while in there. Always attentive, and with a smile. The maintenance team... very fast service and very good manners, they always say Hi! if they see you passing by. Very respectful and dedicated team to do their service as soon as possible to resolve any issue you have. The community, Altis is a wonderful place to live, nice apartments, so well designed, all of them are equally beautiful. I lived in a Studio, in the Carmine (So Pretty for one bedroom apartment), and last one, the two bedroom. The only issue here, for me, the stairs, other than that, nothing wrong. I also want to mention," Parking", you will not have issues with parking here, they have plenty compared with other places; just some neighbors that randomly park in a wrong designated place, but also management takes care of that, if happens. My only concern here was the speeding for the cars in the boulevard area, you just need to check carefully before crossing the street, most of the times were from visitor. I was very happy here living in my apartment, and I truly recommend this place. You might always find something negative in a place you go, because of people that don't follow rules, but here, the whole management team work to make sure you fell comfortably fine while you are staying.

Beautiful rental community . Excellent amenities . Great for children but a bit far for commuting purposes and rents are a bit high.

My family and I lived in this apartment complex for 3 years and we loved it! It’s a super family oriented neighborhood and the leasing staff is exceptional! Claudia is such a sweetheart and is willing to help any way she possibly can! The entire leasing staff is super professional, kind and overall great! The maintenance guys are awesome! Anytime we had something we needed fixed, they were so quick to come out to the apartment and fix it on the next day as the request was made. My family and I will always cherish the 3 years we lived there and the great memories we had there ❤️ and a lot of it was made possible by having such an amazing leasing team available and always willing to help!

It’s my second contract renovation at Altis, it’s been great, I move in at first during the pandemic so I couldn’t enjoy the amenities but once it was open to the public I loved it even more. The maintenance staff is friendly and helpful, Alberto goes above and beyond to makes us feel at home. Same goes for the leasing office agents: they are always willing to go the distance. Highly recommend! Thanks guys for all you do.

Today I received the keys of my unit and I am extremely happy and grateful for this place. Leonardo's attention and service is wonderful. He is in charge of explaining every detail of the process and he takes the time to do it without haste. My building is super clean and I really like the security that is provided there. I am really very happy that I chose Altis as my new home.

I would like to express my sincere satisfaction with the property I rent. From the moment I stepped foot in the place, it was evident that cleanliness and organization were top priorities. The property was immaculate, reflecting the utmost care and attention to detail. One aspect that truly impressed me was the exceptional professionalism displayed by the property management team. Whenever I encountered an issue or needed something fixed, they are incredibly prompt and efficient in their response. It is evident that they took pride in maintaining the property to the highest standards and ensuring that residents had a seamless living experience. The level of customer service provided by the property management team and workers are outstanding. They were always available and approachable, ready to address any concerns or inquiries. Their friendly and helpful nature created a welcoming environment that made me feel valued as a resident. I highly recommend this property to anyone seeking a clean, organized, and professionally managed place to live. The commitment to cleanliness, prompt maintenance, and exceptional customer service sets this property apart. Thank you to the property management team for providing such an exceptional living experience.

Upon entering this neighborhood, I knew it was home to for me, the staff was very inviting and the process to leasing the apartment was simple and smooth. I love the extras, ie: pool, weight room, that the complex offers, and the location was perfect for me.

Great response and maintenance.

Excellent explanation by Leonardo, a very nice community and the apartments look very comfortable....

The Altis team are exceptional. I had an emergency over the weekend (A/C unit) and the management team helped remedy the situation together with the maintenance team who completed the work within 24hrs. I can't speak highly enough of the maintenance team here, Alberto, Miguel et al all are exceptional. Each one of them is super attentive and caring when issues arise, which are not common in this community. Leo, Claudia, and Andrea are supportive and empathetic when issues arise. I can't recommend the community nor the team enough. Following this weekend's experience, they just gained an extra star from me! Thank you to all,

I have always been impressed by how the maintenance personnel at Altis consistently attend to my needs in a timely manner. Their dedication and promptness in addressing any issues or requests have made my experience here smooth and hassle-free. It's truly reassuring to know that I can rely on them to take care of any maintenance concerns efficiently.

Ha sido una experiencia Amazing vivir en este lugar,Claudia y Andrea siempre disponibles para colaborar,un ambiente sano y limpio para vivir,dedican mucho tiempo a cuidar las áreas verdes y tienes un ambiente de calidad en convivencia.

I have lived here now for a year and three months a very quiet peaceful with very nice neighbors. Everything is always very clean and taken care of accordingly. I am happy with my apartment and that is why I renewed and also was happy to know that my rent was not increased. The maintenance team are amazing always willing and happy to help you even when they see you walking down the boulevard that means a lot.

I am taking off a star because for the substantial monthly trash fee, Altis should be recycling. Renters should be able to separate trash from recyclable waste and Altis would only need to follow suit. I hate having to throw away aluminum cans, plastic and glass bottles just because my building is not willing to recycle. All of the surrounding Kendall Square community recycles. Please no excuses, this is something that can be easily figured out and implemented. 07/22/2024 Update I do appreciate your rapid response and the information about recycling. However, my comment is that the recycling should be collected the same way the trash is. For the fee that you are charging every month, my 80-year-old mother should not have to carry the recycling to a centralized container all the way from her apartment. It would be a very simple matter of carrying two different bags instead of a mixed one.

Excellent hospitality and great service!

Worst apartment I've ever had. Appliances are absolute garbage, maintenance came to replace my washer while I was traveling for work, found my apartment had been left open (with garage door wide open) for a week. Walls are paper thin, you will be hearing your neighbors' conversations, music, and other activities. Several units with multiple families and many vehicles make parking for those without a garage very difficult. Guest parking is non-existent. My neighbor consistently parks in the middle of the street, making it nearly impossible to leave my own driveway. I've contacted the complex about this four times now, still no response. Drive around the complex and you will see the perimeter of cars encircling the neighborhood on neighboring grass, that's because they could not find parking in the neighborhood. Don't be fooled by the nice clubhouse, it's only available during business hours while while most people are at work. Don't be fooled by the nice pool, usually it's closed. My Air conditioning is mounted in such a way that there is never a tight fit with the filter, so basically completely ineffective at filtering anything. Seriously considering breaking my lease and finding somewhere else. Save yourself the aggravation folks.

Wonderful place to live if you’re looking for a quiet and family oriented community. Plenty of amenities, a great pool and a safe feeling environment just tops it off. Leonardo made the move in process hassle free and took care of any issues or concerns in a timely manner. I thoroughly enjoyed my stay at Altis.

It is so gratifying to know that my family lives in such beautiful community and see it when we go visit them. The property looks clean at all times and it is very quiet. We enjoy walking around the lake and everything is close by like stores and markets. When we are ready to move back to Florida, this place is definitely the one to consider first. We noticed in our last visit that they have a convenience store by the entrance, that's what we call so convenience. Also a place to get the nails done, it was perfect during our stay in the holidays!

The place is nice parking is a joke they make you pay for decal and they don’t even enforce their own rules. I have to confront neighbor about parking in the spot cause they can’t even enforce their rules they told me to call security and all they can do is put a warning label. The fact they have to put it on me to do it and put me at odds with talking with a disrespectful neighbor (another issue) can’t wait to finish lease and get out.

I don’t usually take time to write reviews but I’ve been compelled to after my experience with management at Altis Kendall. My family moved in recently and so far the customer service has been amazing. Leonardo and Claudia have made the process seamless and stress free. I would highly recommend Altis Kendall.

We love living at Altis at Kendall Square the maintenance team is great! We never have an issue for long, they are quick and always able to fix things. The apartment is up to date and very nice. In our 4 years here we’ve only had issues with hearing our neighbors dog above us and our packages being delivered to the wrong apartment. The front office staff was responsive and assisted us through both issues! The amenities are great and the community is always clean! When family and friends come by to visit they think we stay in a resort!