Just had the worst experience... upon entering the store I greeted one of the employees with a big HELLO! He literally stared through me and didn’t greet me in return ... He precedes to the service counter where the sandwiches are made and he says give me one second ... still no hello ... he tapes a piece of paper to the counter possibly an online order walks back into the office I presume ! I immediately left! That is not how you treat your customers! Common courtesy is due to a dog!

I have never had a bad experience at this subway until now but it can clearly be the employee that was working, Frank. He was working on Monday January 3rd at 12pm. I had an online order pickup, when I got home I noticed there was a big mixup and my order wasn’t done correctly. I had received the wrong bread, not toasted, and no lettuce. I didn’t receive one call from the store regarding my order prior to pickup. I went back and in a polite matter asked for my sub to be fixed. There was no apology and I was completely disregarded when trying to speak. I said all the mishaps and Frank cut me off while speaking and just said it would be fixed. After my sub was done, I asked for his name. I also addressed that, next time a costumer is speaking maybe lookup and not be so disrespectful, he cut me off again to try ending the conversation for me to leave the store. The store was not busy so I see no need for this attitude and rudeness. I hope this issue is noticed by the manager because I will happily call to speak to one to hopefully not be disregarded again.

I ordered 4 breakfast subs for delivery through their app and all arrived without egg. When I called restaurant I got the worst treatment you can imagine. One person blaming another but nobody took ownership. Asked for manager and of course there wasn’t one available. Filed case online and ended up receiving email from Miguel Consuegra who is supposed to be the owner. He asked me to provide copy of receipt so he can process refund. I sent receipt and over a week and 3 emails later and nothing from nobody. If I could put NO stars, I absolutely would.

I had to leave mid order because none of the 2 workers spoke English! I understand that I live in Miami, however there’s still people here that speak English! I understand language barriers but common sense would be to have at least 1 employee on the clock that can communicate with English speaking customers! This is a bad business practice and it needs to be addressed! I will definitely be reaching out to corporate because this is not a good look for the brand. Subway in Silver Palms shopping center, DO BETTER! 🙄

I love the idea of eating healthy. I'm fine with the prices in some case, however, I hate the fact that the server actually counts the amount of meat, cheese, and Items they put on the Sandwich. They serve so little, that it looks like your eating more bread than anything else, the lack of actual ingredients make the whole experience fall short. A $10 sandwich should be filling, and not feel like your mostly eating bread.

So disappointed walked in after a 30 minute drive to get a veggie patty sandwich and the young woman said they dont carry it there. Shame on you Subway you should have options for everyone!

Every time i come to this store on weekends, there's no Cheddar Cheese, 90% of the time. Always by the weekend they're out of stock on the Cheddar Cheese 😡 do better Subway

I arrived today at 2:20pm and the store only takes cash. Never heard of that. Never again coming

Quick lunch pick up my daughter was very impressed on how clean and bright the store looked in her words this was the best subway she had been to. The food was great

It's not the first, second or fifth time I order here and everything is wrong with my sandwich. I don't like to be THAT GUY, but how many times will my orders be wrong until things get straightened out? Never toasted, never use the chicken I ask, never throw in the stuff I ask. You guys see a pre-built and do it as the menu states, not at all how the customer asks. And by the looks of these reviews, I'm not the only one. The team tends to be rude, careless and plainly don't care about a thing. I know it's not the most glorious job, but you gotta do it, man.

Absolutely terrible and disappointing really. Only two workers, which is fine. But neither knew any English at all. So placing order was a chore and also wasnt charged correctly for the pretty clear $6 meal of the day. Another lady came in after she took her online order pickup and apparently the whole order was wrong. Employees couldn’t understand her so they had to call the manager and other customers also were asked to translate.

Horrible. They give out old bread from days ago Don’t have anything in stock. Ice machine always broken. Staff not friendly except for the guy that works there.

Lady would keep getting online orders instead of talking care of my pregnant women, she would keep on getting orders that were coming in. She did not even acknowledge me. This was July 5 2024 at 8:00 pm

I ordered online, the guy couldn’t find the order. I showed him the order was paid for and was ordered at his store. He made the order, he was mad when I told him to toast he refuse he wanted to add all the veggies. This man has anger issues, he put so much sauce in my sandwich it was soggy when I got home. It wasn’t cut and wrap properly. This angry very tall guy has no customer service skills and refuse to do what the customer want. He’s horrible and got on my nerves.

I made an online order. I had forgot to make them aware I needed my sandwich toasted after calling the store to speak to someone absolutely no one there spoke English then go hung up on.. this is bad for business they should at least have some who is bilingual or paid their employees to take English class… such a joke😑

if i could give 0 stars i would i ordered a tuna sub on the app and they gave a a sub without tuna.

There sign reads open from 9 to 9. I got there at 8:55 so I wait 5 minutes. The guy working seen me didn't open into 9:20. So my 5 minutes turned into 25minutes. Walk in he tell there only taking cash. I go to get cash from publix only for the guy to tell me we only have white bread. And any online deal they can't do in that Store. So no online coupons. So if you want subway go to the one on 288. There so much nicer. They let you use all coupons. And they go out there way to help.

They had such a bad attitude when we were ordering and they at first did not want to put things that we wanted