Ordered about 5:15 after getting home from a long trip... Only to find out delivery would take 1:30 to 2 hours. Next best idea call and change to carry out. Could not contact anyone from the store. Thank God my wife was impatient and ordered from elsewhere because the other pizza came and I still had been was still on hold with a repeat message and not been able to speak to anyone at the store. The then pizza shows up about 30 mins after receiving the pizza my wife ordered... No bueno

DO NOT GO TO THIS LOCATION. Fettucine didn't have chicken in it, not ONE piece, I paid $2.5 for extra cheese and the cheese was barely there and almost burnt! When I asked for Ranch sauces, it took almost 5 minutes for the woman to get them and then this really rude and quite frankly terrifying male employee says to me and my 3 young nieces, 'that'll be 15 minutes'. I asked, 'to get ranch?' and he said 'yeah'. I was so disgusted by the quality AND service, I apologize to my family and vowed to NEVER go to this location again. DISGUSTING.

I placed an online order at the Pizza Hut located at 9672 Sunset Drive. I placed the order at 8:00 PM on Friday, March 11, 2022. When I received the email confirmation, it stated that the delivery is scheduled for 9:50. That is nearly a 2 hour wait. I immediately called the store to cancel the order and it took me 10 tries to reach someone. During the first 9 tries, someone would answer the phone and hang up. The person who finally spoke to me indicated that he was unable to cancel the order and I needed to speak to a manager. When I was being transferred to the manager, they dropped the call and it took me 4 more tries to reach someone again. When that person answered, I pleaded not to hang up. That person was able to cancel the order. I am very upset with the fact that I was not able to place my order. My children were excited about the food and it broke my heart to tell them that we're not having Pizza Hut. In fact, by the time the food arrives my kids would have been sleeping. This is very discouraging and I have decided to discontinue ordering from Pizza Hut. There was a time when service was good but things have gone down hill. It is really a shame because I have been a Pizza Hut fan all my life (I am 54 year old). Hopefully things will get better but sadly for now you have lost a customer and I will be sharing my experience with others.

$17 for a pizza, charging for all the sauces… you must be out of your mind. Taking advantage of the situation to raise prices. Never again. Pappa John is way better and just 4 mins out.

Im actually waiting for a refund because after I received my order cold and 2 hours after I ordered. The seal was open and part of my order was missing. Since the moment I got a text saying th driver picked up the food until the moment I recieved I was 50 mins. ( I live 5 blocks away but I was alone without a car and with my 2 year old daughter) I know that the delivery method was through doordash but since I ordered by the app you guys are responsible.

Decent fast food chain pizza, especially if you’re a pan pizza lover.

We ordered two medium pizzas, one cheese and mushroom and one pepperoni and sausage. Both pizzas were OK however they were a bit dry to the taste. After drizzling them with olive oil, they tasted excellent. also seasoned with allspice had a pretty good meal. Thanks again RobertB954

I'm sitting in a hospital in an ICU unit at 11:30 at night. 11:30pm is when I placed my call to just order a plain pizza with breadsticks. And they just never show up. It has now been 2 hours and nobody has called me, nobody has delivered any food, nothing. The level of unprofessionalism, and the level of neglect that is required to do something like that is beyond me. Out of all the pizzas I've ever ordered in my life, this has never happened. I guess it was a mistake ordering from Pizza Hut. Not to mention the woman's attitude on the phone when I was ordering. If you guys don't want to do your job, then quit. If you guys didn't want to deliver a pizza at that time (which you were still open at 11:30) then don't even answer the phone and take an order. Highly unprofessional, lazy, disrespectful.

I wanted to share that I was impressed with the customer service that we received this afternoon placing an order. I spoke with Noel and he was courteous, respectful, attentive & he never rushed me, he was kind. I really wished that many of the places we call would have this customer service skills. Today its really hard to call some places or even go pickup, it's a rush rush and then the order is wrong, or they don't even acknowledge you, you're a Next, if you know what I mean. Thank you Noel for being so kind!! Keep up the good work:)

Thank you, fast delivery and very nice people. Thanks

It has been almost 1.5 hrs and no delivery. Also you call the store and you are holding for 20 mins. Horrible place and service.

My family and I have made it a tradition to stop by this pizza store on Sunset Dr in Miami after my daughter's swimming classes on Friday nights, and we have never been disappointed. The pizza, especially the cheese hand pan, is consistently delicious with a perfect texture that we all love. What truly sets this place apart though is the exceptional customer service. Every Friday night, we are greeted warmly by the staff, particularly a sweet lady who goes above and beyond to ensure our experience is enjoyable. Our orders are always ready on time, and the attention to detail in both the food and service is remarkable. This store has become our go-to spot for pizza, and we look forward to continuing our Friday night tradition here for years to come!

ANA MARIA IS AMAZING! Seriously best pizza in the area. The other pizza huts do not deliver the same quality and service. I’ve been ordering for years but last night I had a bad experience but she went out of her way to make sure it was corrected! Thank you so much, this is true customer service, quality of food and humanity. I’ll continue to order from the best Pizza Hut in town. A million thanks to Ana Maria, you’re a true gem ❤️

Fantastic service and delicious pizza! Our pizza was ready in 15 minutes and it was nice and hot when we picked it up. Simply perfect pizza!

the pizza was bad. overheated and very difficult to chew

great food , great service, prompt delivery service Thank you

Didn’t bring the soda I ordered and had to wait for the driver to come back, by that time the pizza was cold. Never again, didn’t even offer apologies nor no charge on the soda.

The customer service and pizza are great! Rare to find a pizza shop with good management these days.

Hair in pizza. Noticed after eating some slices. Gross threw it out couldn't even take a picture I was disgusted.

On this day tried calling twice while driving there and after hearing their ads and asked to apply they hung up on me. Nice , so I went to Papa John's on Sunset.

Never thought I would give Pizza hut a bad review. Guess there's always a first time. Worse pizza pie ever. Dough was hard and staled day old pizza.

Noel is a horrible manager I explained to him that my pizza came really hard and he called me a liar he told me if he remade the pizza it Will come the same way.. BURNT... I Def will be calling corperate and very disappointed.

Great, fast service and when I ordered ahead- everything arrived on time! Hot and ready! Quality pizza and service. Thank you!