The worst and horrible experience ever! I had an appointment at 9 am - I went to the procedure at 10:30. The lady Ms. Donna should NOT WORK there. She was running from room to room forgetting everything, asking the same questions over and over, always complaining about everything, plus it’s not her room where she usually works, so in the middle of ultra sound she just left and trying to exchange rooms, where patients in the middle of procedure. You can imagine - you are in the table, with gel end everything and she just decided to swap rooms, because she doesn’t like it. It’s highly unprofessional. I don’t recommend this office to anyone of you don’t want to waste your time and money. Plus, I spoke on the phone with lady who scheduling appointments, and when I came to the office half of the info was inaccurate. Regarding everything, starting about insurance info, finishing how much and etc. It’s just unacceptable service!

I only have words of gratitude for Ivf. I sincerely have the best professionals, mainly my doctor Hoyos and his entire team. I say thank you for fulfilling my dream of being a mother and for always welcoming me with that warmth and joy. I couldn't choose a better place. To go through this hard path, I will always be immensely grateful for everything they did for me.

Very pleased with this office. They were always very kind and helped me a lot in this process. The nurses were all very attentive, especially Joanna, very dedicated and attentive to me. The entire team of doctors and especially Dr. Barrionuevo. Thank you all.

Excellent professionals, super grateful to everyone, very kind and always concerned about their patients, thanks to these people, Dr. Hoyos and his nurse Johanna, I have the joy of being pregnant, something that I thought was impossible. Thank you always …

Save yourself the time and the headache. We come here in the hopes of being able to start a family. They play with your time and your money. After countless testings and thousands of dollars later all they told me was I had a uterine fibroid which could have been detected with a simple sonogram. I stopped going I paid every visit in cash and 10 months later I received a bill for a telehealth follow up! 325$ for a phone call? Does that sound right? Just find another clinic because I’m not sure how this place is even operating with all the negative reviews. FYI they didn’t help me with my journey it was a complete waste of time

Nisha, in phlebotomy, is extremely careful, gentle, and accurate. She made me feel calm, comfortable and never missed! Naomi in ultrasound is caring and gracious. She was kind, encouraging and respectful through the whole process. Nisha and Naomi made me feel ready to come in to my appointments every morning and not dread the process! Johanna, the nurse, was extremely helpful in guiding me through the process. She went above and beyond to help me get done what I needed. Dr. Hoyos was kind, helpful, patient and answered all my questions.

I had a great experience here freezing my eggs after having bad experiences attempting to do so elsewhere. Surprised to see all the negative reviews, I wouldn't let those deter you

This is our first cycle and yes is a lot of emotions and roller coaster of exhausting labs/tests etc. The coral Gables office is very very busy. If you are a busy woman you would need the earliest appt and be there before they open. Nisha will be your lovely phlebotomist there and she is great and does an excellent job. I of course hate needles but she has helped me in every appt. The NPs, PAs, RNs and MAs are also extraordinary. I had my saline HSG here and it was not painful at all. She explained everything during and post. It was a great experience. I dont see any of the MDs assigned to this office since Dr. G follows me close home in their Jupiter office.

My experience with IVF FL has been great, Dr. Laurice Bou Nemer was my doctor, she is an extremally nice doctor, very knowledgeable, always kept my feet on the ground and guided me to finally achieving my dream of getting pregnant. I am now almost 26 weeks, and couldn't be more grateful. All the girls in the Coral Gables office are amazing, very sweet and caring. Communication through the patient portal was excellent as well. The retrieval takes place in the Margate office, and the retrieval team is excellent as well.

I started with a phone consultation since doctor only does phone consultations. It was for around 10-15 minutos tops. He was the rudest doctor I have spoken with. Every time I asked him a questions he responded me with that information you can find on Google, look in Google there is plenty of information about that there. I know I can find it on Google but the whole point of a consultation with a specialist doctor is to let me know the right information moreover when this is such a delicate topic. He also keeps pushing me to go into his office for testing but didn’t want to answer any questions! How can I trust a doctor to run tests on me if he can’t even spend the time to explain me how the process works or any simple question I have. He had attitude the whole time and didn’t make me feel like he care about his patients. No empathy or welcome feeling at all. The whole call I just wanted yo hang up. Plus he was doing other job and speaking with someone next to him the whole time so his attention wasn’t completely in our call. The worst part is that I tried many months ago to do this consultation and the accounting department never called me to confirm if the consultation was covered under my insurance so I cancelled. Months after I tried again and 4 different accounting people called me to confirm it was just going to be $10 copay and to not worry since it was just a phone consultation my insurance will cover it as a specialist - that they confirmed with my insurance. Even the day before the consultation one called me and I asked again and told her if I will get a bill afterwards and we aren’t 100% that it will be covered please let me know so I can cancelled and she said that they have confirmed many times with the insurance to not worry. A month after the terrible phone conversation I get a bill over the mail for $400 I called them and no one answered me and left a message saying I believe it was a mistake and I explained what I have spoken before consultation and what the 4 accounting people told me. No one’s called me back. Another month, another bill in the mail. Someone finally called me and I explained them it should be a mistake because there is a really mad miscommunication in their office. This person said yes do not worry probably it was the code that was sent wrong. Another month passed I just got another called and I had to explain all over again and she tells me I’m the only one in accounting and I never confirmed it was 100% covered not sure who you spoke with but now your bill is overdue. THEY LIE TO CUSTOMERS ABOUT COVERAGE WHEN THEY ARENT even sure and they tell you yes is 100% covered by your insurance we already confirmed 4 different times you are good to go! Imagine if I had gone to their office to run tests thinking they did their job confirming and then started receiving bills and bills? It’s really unfortunately. I was going to travel overseas to see this doctor but after this there is no way. Bad communication and no empathy with Dr Barrionuevo and the worst communication with their internal nurses and accounting department.

Honestly, I do not understand why IVF Florida, Coral Gables has such poor reviews. I will admit that I nearly went with the local competitor, Conceptions Florida, because their reviews were far superior on, Google. However, if you do end up viewing both clinics reviews on Fertility IQ's website ; they are both comparable. Well, the reason why I am giving 5/5 stars is because of the following: ease for setting up appointments (even last minute appointments), easy check-in process via your smart phone, good customer service, easy to make requests, weekend monitoring available (if needed), and easy metered parking in front of the office. I am an outside monitoring patient that will be completing my transfer with an out of state clinic. I do want to be clear that the only reason why I am completing my transfer out of state, is because I recently relocated to South FL. My remaining embryo is with my lab/clinic that's out of state and I really do not want to risk transferring my embryo and having to pay all the associated expenses. I am so glad that I found this clinic and really feel good about my entire experience. Everyone from the call center, the women at the front desk, the phlebotomists, and ultrasound technician are professional and sweet. I had a horrible experience with Conceptions despite their gloating reviews. So, if you're second guessing where to go-- I highly recommend IVF Florida.