1/5 Andrea H. 7 months ago on Google • 5 reviews
TLDR:
My
dog
contracted
kennel
cough
from
this
facility,
and
they
also
neglected
to
inform
me
that
my
dog
peed
in
his
carrier
because
they
kept
him
waiting
to
go
potty.
I
had
my
dog
stay
here
for
a
week
while
I
went
on
vacation
because
the
facility
had
primarily
positive
reviews.
The
day
after
I
picked
my
dog
up,
he
started
making
coughing
sounds.
After
a
few
days,
I
ended
up
having
to
take
my
dog
to
the
emergency
vet
in
the
middle
of
the
night
because
his
symptom
got
worse.
The
vet
took
x-rays
and
confirmed
that
the
changes
my
dog’s
lungs
are
most
consistent
with
kennel
cough
and
put
him
on
antibiotics.
Outside
of
boarding
at
D.O.G.,
my
dog
isn’t
around
other
dogs.
We
are
the
only
tenants
our
landlord
allows
to
have
a
dog,
we
don’t
go
to
the
dog
park,
and
we
don’t
engage
with
other
dogs
on
our
walks.
So,
the
kennel
cough
is
most
likely
from
him
staying
at
D.O.G.
Miami
Shores.
Furthermore,
my
dog
has
a
soft
carrier
that
he
loves
to
retreat
in
when
he
is
experiencing
anxiety.
I
told
the
staff
at
D.O.G.
Miami
Shores
to
keep
the
bag
in
his
kennel
because
it
will
help
with
his
separation
anxiety
while
we
were
away.
When
I
picked
him
up,
they
neglected
to
tell
me
that
because
they
are
short-staffed
on
Saturdays
and
have
shorter
hours,
my
dog
peed
in
his
bag
because
they
had
him
waiting
longer
than
usual
to
go
to
the
bathroom.
My
dog
has
never
peed
in
his
kennel
when
we
have
left
him
at
home
for
a
few
hours,
he’s
never
had
accidents
at
other
dog
hotels
that
he’s
stayed
at
in
other
cities,
and
he’s
never
peed
in
that
bag
when
he’s
traveled
in
it
on
flights
or
in
car
rides,
so
that
is
how
I
know
they
kept
him
locked
up
and
unmonitored
for
an
unusual
amount
of
time
because
if
he
has
to
go,
he
will
let
you
know
or
hold
it
until
you
come
back
home.
Because
we
weren’t
informed
that
he
peed
in
his
bag,
he
rode
in
that
bag
on
the
way
home
and
it
wasn’t
until
we
took
him
out
and
he
smelled
like
pee
that
we
realized
that
the
inside
of
the
bag
reeked
of
pee
and
cleaner
trying
to
disguise
the
smell.
I
had
to
give
him
another
bath
(which
highly
irritated
me
because
they
charge
you
for
a
sanitation
bath
if
your
dog
is
boarded
for
more
than
3
days).
When
I
called
D.O.G.
Miami
Shores
and
told
them
about
the
kennel
cough,
they
denied
knowing
they
had
any
outbreaks
of
it
(the
vets
said
no
facility
would
ever
admit
to
this
even
if
the
knowledge
is
there)
and
they
initially
told
me
my
dog
didn’t
have
an
potty
accident,
but
then
called
back
20
min
later
and
told
me
that
he
did,
in
fact,
have
an
accident
and
they
tried
to
clean
the
bag.
I
told
them
the
fact
they
neglected
to
tell
me
in
the
first
place
is
a
red
flag
and
that
the
fact
they
sent
him
home
with
that
bag
is
unsanitary
and
they
should
have
known
better.
We
ended
up
having
to
toss
the
bag
because
there
was
just
no
way
we
could
continue
using
it
because
the
smell
was
set
into
the
fabric.
The
moment
they
told
me
that
they
don’t
provide
daily
progress
reports
for
your
dog
and
that
you
need
to
check
their
IG
story
to
see
how
your
dog
is
doing,
I
should
have
known
not
to
send
him
there.
Additionally
the
way
they
dealt
with
these
issues
when
I
raised
it
with
them
was
extremely
poor.
The
least
they
could
have
done
was
offer
a
refund
for
the
sanitation
bath
since
they
sent
him
home
in
a
bag
that
was
not
sanitary
and
I
had
to
give
him
a
bath
all
over
again.
I
do
not
recommend
this
facility
if
you
are
looking
for
boarding
for
your
dog.
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