1/5 Kira T. 3 years ago on Google
I
thought
so
highly
of
this
gym
when
I
first
joined.
I
had
joined
VASA
because
they
advertise
a
month
to
month
membership.
I
knew
I
would
be
moving
out
of
the
area
and
within
a
few
months
and
liked
that
I
did
not
have
to
commit
to
anything
long
term.
I
was
a
member
a
few
days
shy
of
a
month
before
they
closed
due
to
COVID-19.
My
dues
for
the
2nd
month
were
to
be
charged
on
3/19,
but
the
gym
closed
and
they
paused
accounts.I
am
cancelling
before
the
3rd
month
of
dues
are
to
be
collected
if
the
gym
reopens
by
then.)
when
I
select
the
cancellation
link.
I
have
to
pay
a
cancellation
fee,
that
I
knew
about.
They
also
want
me
to
pay
a
rate
lock
in
fee
which
secures
my
monthly
dues.
They
do
not
charge
this
until
after
you
have
had
the
membership
for
60
days,
which
I
have
not,
but
still
have
to
pay
this
fee
to
secure
a
rate
that
I
will
no
longer
have
because
I
am
cancelling
my
membership.
And
this
is
the
kicker,
they
would
like
me
to
pay
an
additional
month
that
I
will
not
use
because
I
am
cancelling
my
membership.
When
I
asked
about
it
the
response
I
got
was
"We
do
apologize,
but
our
cancel
terms
still
apply
during
this
time.
If
you
would
like
to
wait
to
cancel
when
we
re-open
and
that
way
you
have
access
for
those
30
days,
you
do
have
that
option."
They
are
being
very
insensitive
and
very
unfair.
Not
to
mention
that
shortly
after
the
gym
closed
I
inquired
about
cancelling
my
membership
and
did
not
receive
any
response
back.
I
had
to
put
in
a
second
response.
I
have
since
received,
through
a
BBB
complaint,
communication
from
VASA
that
they
will
waive
the
30
day
notice
and
I
just
need
to
pay
the
$25.00.
When
I
contact
the
support
area
they
are
not
honoring
the
communication
I
received
through
the
BBB.
I
realize
that
these
are
unprecedented
times
however,
I
feel
they
are
being
so
unreasonable.
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