Great Drs, beautiful facilities and respectful of your time as a patient. Very efficient. If I’ve had to wait, which I don’t think I ever have, it’s because I’ve been late. Really appreciate Dr Dunn & his staff. I highly recommend this group if you’re looking for a new doctor in the Kettering Health Network.

My doctor invests her personal time. She researches articles and other informative media that can help me understand better what I need to know about my health. I never feel like she's trying to get out of the room because she's busy. She will make time if I think I need to see her urgently which has to be a pain because I don't like doctors due to a lengthy illness in my youth so it's rare I will talk to a doctor other than her. Doc Bond feels like that friend or relative you love seeing but you just don't see that often however when you do it's like no time has passed, know what I mean? 12 out of 10 definitely recommend 👌 😷🤒🤕🤢🤮🤧🥵🥶

A scheduling nightmare. I literally dread every time I have to schedule an appt with Dr. Hirth. He is a very kind and capable doctor, provided you can get in to see him. I need script refills and a wellness check to get them and the first available appointment in August. It’s tough because it’s like KHN feels that’s acceptable. If you need actual sick care, go to urgent care. For me, this is a “form processing location and Dr. HIRTH is just kinda my “form completing guy”. It’s so unfortunate but what new health care looks like.

This building is very nice and pretty spacious! There is different doctors and practices here, so I will speak only about that. I go there for my toddlers pediatrician, upstairs second floor. One of the best pediatricians around who accepts Caresource (things always change with doctors, so always call to check first what insurance they accept and if they are accepting new patients!!!) But super friendly people in this office! Joia Henson takes wonderful care of my daughter, takes time with her and I, to answer every question or concerns I may have, has printed out information for me, etc. I never want to lose this pediatrician! She is awesome and she is super nice to me as well, and always asks how I am doing as well. Such a nice, caring, kind woman!!

Dr Brady and his All-Star team were so needed with my first battle with large kidney stones. When time is of the essence we turn to this facility and once again the professionals were incredible. I cannot recommend them enough!

I don't like their billing department. 5 months ago I scheduled an appointment for today. I gave insurance card and driver's license to check in. Nothing said. I see Dr. Get my annual physical. Go to check out. They inform me they no longer accept Aetna Better Health of Ohio Insurance. Did not notify me Did not inform me when checking in. So I am told as I checked out. Services already rendered. Then have me sign a paper stating that they are now informing me that they no longer accept my insurance. That was for future reference. I sign not realizing that they're saying that I already knew before I had my appointment that they no longer accept my insurance also I didn't date it and they backdated it. Crooked is, as crooked does.

I saw Dr Chelsea at the On Demand Center for an urgent visit. She was very thorough and professional. I felt very well taken care of. I highly recommend this facility and Dr. Chelsea.

If you want to have your appointments canceled last minute or moved on the day you turn up, this is the place for you! Waited 18 months for an appointment after my first one was canceled a couple of days before I was due to be seen. Then turn up for my reschedule months later to be told it was set for a different time. Even when I have a confirmation from them. It’s funny that while I was waiting to see if they would still see me, two other people turn up and were told the same thing. Not sure if it’s Dr Dunn, or just whoever sets up his appointment. Either way, time to find a new doctor! Save yourself the hassle find a better provider.

Patient friendly health center and I feel comfortable coming here. I have a very good Doctor at this health center. I appreciate Dr. Dunn and his staff. I love the fact that I can get my blood work done right in the same center.

One of y'all's doctors/nurses decided it was a brilliant idea to give my 81 year old grandfather who has stage 4 COPD oxycodone and not tell anyone for a day or two and put him in the ICU. (obviously not the ICU in your hospital because who would trust you)

Very clean and nice inside, but staff needs training. I called year to see if they had the flu vaccine for an 11 month-old, which they confirmed. Asked about insurance, so clearly I’ve never been there before. I ended the conversation by saying, “Great, I’ll bring him in tomorrow.” And the lady I last spoke to over the phone said “okay.” Went in today and turns out you need to be an existing patient to get the vaccine. Had the person I spoke to used an ounce of common sense to identify that I had never been there before when I was asking about insurance policies, it could have saved me an unnecessary trip.

Everyone here has been very helpful and kind. Dr. Buch listens to my concerns and has provided great care in making sure I get the proper help. They take mental health seriously and genuinely do the best they can. My therapist Melissa Steele is very nice and listens really well.

I absolutely love my kids’ pediatrician! Joia Henson has been great in helping with my child’s growth. I enjoy her energy and relatability when it comes to my kids!

Seem like good facilities and doctors but they're months out on appointments, no cancelations usually either. Only good for check ups. If you have an immediate need you'll need to go to urgent care.

We moved here in Springboro in July of last year. I need a primary care Dr. , so I called this facility and the doctor I chose, can not see me until March of this year. I patiently waited. Did all internet info through my chart/Kettering health. Come March 25 , my appointment, got all the information my chart. My appointment was 2:20, but was advised to be there at 2:05PM. I came around 2:00 PM, went straight to the front desk and said I had an appointment with the doctor. The woman in the front desk said I am on the wrong location and pointed that the doctors office was on the other side. So, I went to the other side thinking thy have their own registration. I sat there, and when someone from the inside came out, he said they will call me when they are ready. I waited, but I notice my Dr’s name was not on the door. So, I walked to the other side till I saw my Dr’s name and waited.I look at my cell phone, it was already past 2:20, my appointment time, so I went again to the other side of the front desk. There she told me, I should have registered first. She called the Dr’s office, now I can’t be seen, because I was late! I was so upset and disappointed. I went home And now I saw a message in my chart that I had a missed appointment because of no show! I won’t recommend this facility, and those people in the front desk need to be trained to help patients and not just sit on their butts!

Can’t say enough good things about the entire emergency room team. Everyone treated my mother with great care and kindness.

I have been to this Kettering health center several times and have had nothing but good things to say. But this last time I went, will be the last. I scheduled an appointment for Wednesday (2/22/23) to see a nurse practitioner because I had not been feeling well since last Sunday. I wanted to go in and hopefully get some antibiotics to kick whatever I had, before it got worse. Well I went in for my appointment, and a new nurse practitioner I’ve never had before, her name was Vanessa seen me that day. I told her my symptoms, and she told me “you haven’t been sick long enough for me to prescribe you antibiotics, and you’re young enough you should be able to kick it on your own” she then told me I could get some mucinex, and some allergy medicine to help my symptoms (which I had already been doing since I felt sick last Sunday) and then told me if I still felt bad by next Wednesday I could come back then and we could go from there. I left feeling blown off, and not taken seriously. Now today (2/24) 2 days later after this appointment, I feel 10 times worse, and decided to make an appointment else where because I wanted a different opinion. I left today, with an antibiotic, a steroid; and cough medicine for my sickness that was clearly severe to a new doctor I seen today. I could have already been feeling better at this time if Vanessa were to have taken me seriously, and not blown me off, like I could just get over this sickness on my own it since I’m “young” and gave me antibiotics when I clearly needed them 2 days ago. If I do go back to this Kettering center I will refuse to go back to her.