Ordered online and had food delivered. We were missing an item, but a phone call to the shop gave plenty of options and was quickly resolved. The food was good and there is a lot of options for choice. I will definitely be ordering from here in the future.

I usually get the Turkey Avocado sandwich w double cheese a couple times a week. Everything was always great, but my last 2 orders were so disappointing. Last time, I received my sandwich (I always order ahead to pick up), and they had written "Out Of Avocado" on it. I would have ordered something completely different if they had communicated that to me. There was also less than half the normal amount of cheese, let alone double. My order before that was disappointing because the sandwich was almost all turkey only. I'm not sure what's going on there lately, but I've been hesitant to go back due to the inconsistencies lately.

Visited and had a roast beef & Swiss and Italian - both sandwiches were really good, they had some cool hand chairs in there that the kiddo loved, and the staff were all very courteous & friendly.

Went to go dine in and we’re the only people inside. The lady there proceeded to make 5 peoples online orders before even acknowledging us. We ended up just walking out. At least be nice and greet us geez

Not happy with the MSU Potbelly at this time. I made a order on September 29, 2022 at about 10am for a 12:45pm lunch pickup .I walk 10 mins to grab my order that I paid for through the app and the shop was closed! Potbelly took my money and I was out lunch! Not a happy customer :(

Quick delivery! And wonderful food! Can’t go wrong at Potbelly in East Lansing! Delivery driver was friendly and nice!

Ordered for delivery. Food was excellent. Arrived quickly and nicely packed.

Awful!!! If I wanted poor quality food and bad service I could have just gone to subway and it wouldn't have been 40 dollars for soup and sanwhiches either.

Great place to go eat or to order for delivery. Food is always made great and fresh!

Generally good food. Paid way too much for mainly bread…a really bad pick two combo. Asked for add ons, didn’t get.

Thank you for being one of the only businesses that enforces their No-Pet Policy on the GR strip and clearly posting that pets are not allowed. This seriously makes Service dog teams feel safe and cared for.

Best Potbelly in Michigan! Great food, awesome service, and cool atmosphere. I just moved back to the area and look forward to eating here more. Vegetarian recommendations: broc cheddar soup and a Mediterranean without chicken!!! So good!

My wife and I have come here a few times and every time we do it's good, the bread is a bit hard, but otherwise, all of the food is great! We've tried most of the sandwiches and they're all good!

Ordered through DoorDash tonight. The order was prepared quickly, all instructions were followed. Food was bagged and sealed which I appreciate. Everything arrived hot (except my shakes of course, which were phenomenal.) This is the best delivery experience I’ve ever had.

My second time ordering and I get a hair in my food. The manager was great about it and gave me a couple free sandwiches. Just hope next time it's a better experience because I really enjoyed the food. My co-workers food didn't have the right ingredients but it was still good.

Food is great, the customer service experience I just had was terrible. I understand it’s lunch hour, but there is no need to be rude.

great food, great atmosphere, and awesome service!! the staff is so friendly and helpful every time! i reccomend this place to everybody : )

I like the selection at all Potbelly shops, but the East Lansing location is my favorite. The staff is always helpful, the food is fresh, and delivered with a smile. It is obvious that they enjoy their jobs. I would highly recommend this particular location.

I'm giving PB a good review for a couple of reasons. I've never been in the restaurant, I've only ordered through Doordash. The food is good. The soups delicious especially the Broccoli and cheddar and Chicken Pot pie. My family like their mac and cheese and potato soup as well. Sandwiches are hardy and love the variety of bread and item choices. Only issue is getting incorrect orders with items missing. I've had sandwiches come with missing items, or quantity is less than I ordered. Shakes (really good) have been wrong. Not all the time but over 50%. I've spoken to both staff and manager (owner?) And all were professional, courteous and corrected the mistakes with no issue. That goes a long way. Professionalism. I'd try them for a great lunch or light dinner. I will.

I called to have regular mustard on my sandwich and they didn't have it just a spicy brown mustard! Seriously???

Don’t go to this potbelly they continuously and purposely mess up your Doordash order