3/5 true e. 1 year ago on Google
I
had
a
pretty
disappointing
experience
here,
mostly
due
to
the
company
itself
but
also
a
small
part
due
to
the
staff.
It
wasn't
as
dramatic
as
the
length
of
this
review
admittedly
but
I
think
it's
just
helpful
that
some
of
these
things
are
understood.
I
will
email
Starbucks
customer
service
&
if
they
acquiesce
to
the
concern,
I
plan
to
edit
the
rating.
I
wasn't
even
a
stickler
usually
for
hiccups
but
I
know
a
lot
of
consumers
have
noticed
post-pandemic
businesses
have
discernably
changed
their
whole...
demeanor,
and
it's
really
a
hit
or
miss,
especially
during
the
holidays
when
both
customers
and
staff
are
stressed.
Companies
have
always
been
versatile
with
their
terms
&
conditions:
one
day
their
policies
are
very
reasonable,
one
day
they're
negligent
&
misguided.
But
at
least
the
staff
(at
Starbucks
and
other
stores)
in
the
past
have
always
emphasized
the
value
of
reciprocating
kindness
&
politeness
to
customers.
Recently
I've
had
interactions
at
this
and
one
other
Starbucks
location
where
it's
obvious
that
is
no
longer
trained
in
customer
service.
After
debating
between
Starbucks
and
a
different
retailer,
I
purchased
a
tumbler
on
the
Starbucks
app
&
was
notified
of
the
time
it'll
be
ready
for
pick-up.
I
wanted
to
buy
that
bottle
for
that
price,
and
on
that
day
for
a
specific
gift.
And
that's
what
their
app
notified
me
to
expect.
Deal,
I'll
make
the
trip.
Once
I
got
there,
I
was
excited
to
present
my
receipt
without
cutting
into
their
closing
time.
But
I
was
gently
informed
that
they
did
not
have
the
bottle.
Trying
to
save
everyone
some
trouble,
I
tried
to
find
a
replacement
in
store
as
fast
as
I
could
but
there
was
about
$2
-
$5
(?)
price
difference,
and
they
did
not
waive
it.
It
ended
with
the
decision
to
get
a
refund,
after
all
the
time
wasted.
Seems
like
Starbucks
during
inflation
wants
customers
to
1)
spend
their
money
with
them
obviously,
2)
make
the
trip
to
their
stores
to
potentially
purchase
another
something,
3)
save
a
form
of
payment
on
the
app,
4)
and
pay
upfront
and
pick
up
their
products.
They're
even
promoting
with
PayPal
and
getting
customers
to
give
that
a
try.
So
a
fair
way
to
handle
the
mistake
was
to
do
the
exchange,
charge
the
customer
the
difference
if
"comp"ing
that
amount
not
feasible,
and
offer
store
credit
in
an
amount
similar
to
the
difference
to
just
spend
again.
You
keep
the
customer,
the
customer
buys
another
something
of
yours.
I
appreciated
the
admittance
of
their
fault,
the
effort
to
help
me
get
the
right
product
even
into
their
closing
time,
and
a
verbal
apology
but
at
the
end
of
the
day,
the
result
was
still
an
uneven
exchange
for
the
customer's
time,
and
I'd
imagine
kind
of
a
waste
of
the
staff's
time
as
well
trying
to
fix
it.
Also,
I
was
confused
about
how
PayPal
will
handle
the
charge
and
the
staff
responded
with
a
tone
of
voice
that
made
me
feel
like
I
was
asking
something
too
ridiculous,
when
I
was
the
one
being
caught
off
guard
&
inconvenienced
by
the
company's
negligence.
That's
why
I
can
tell
that
the
staff
isn't
trained
to
see
situations
from
the
customers'
point
of
view.
If
Starbucks
as
a
whole
was
confused
enough
to
have
me
make
a
pointless
trip
to
their
store
and
back,
you
should
expect
some
confusion
from
the
customer.
Starbucks
Corporate
can
do
much
better
to
honor
their
transactions
with
the
customers,
as
it
is
clear
they
really
want
to
entice
to
continue
spending
with
them.
The
length
&
detail
of
this
review
is
mostly
for
Corporate.
I
think
the
staff
I
saw
at
that
time
weren't
bad
people,
especially
considering
it
was
probably
a
long
day
this
close
to
Christmas.
