VCA Decatur Animal Hospital image

VCA Decatur Animal Hospital

Veterinarian Animal hospital Pet groomer Emergency veterinarian service Pet boarding service Kennel

😠 Worst experience at an animal hospital EVER. We brought in our 4 month old kitten, Athena, she was passed away when we got home. Frantically, we brought her here being the closest hospital to us so we had no choice. The staff was very unsympathetic, did not care to ask for gender or name, they kept... People often mention staff, time, Chinn, care, Hoyt, Pinto, appointment, called, recommend, friendly,


Address

1117 N Decatur Blvd, Las Vegas, NV 89108

Website

vcahospitals.com

Contact

(702) 646-3777

Rating on Google Maps

3.80 (72 reviews)

Open on Google Maps

Working Hours

  • Monday: 8 AM to 6 PM
  • Tuesday: 8 AM to 6 PM
  • Wednesday: 8 AM to 6 PM
  • Thursday: 8 AM to 6 PM
  • Friday: 8 AM to 6 PM
  • Saturday: 8 AM to 4 PM
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: staff (14) time (13) Chinn (13) care (11) Hoyt (10) Pinto (10) appointment (7) called (7) recommend (7) friendly (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Christen A. 7 months ago on Google • 34 reviews
    Adopted a new dog on Friday so I made an appointment for that following Thursday to get her checked out to make sure she's healthy. The night I brought her home she started to show signs of an infection and she got lethargic really quickly. I was so worried and called VCA that next morning as soon as they opened and they had an opening 30 mins from the time I called. Everyone was really nice and seemed genuinely concerned for my new baby. The doctor walked me through different things it could be and ended up prescribing antibiotics. They gave her the first dose that morning and by that evening she was so much better. They texted me a few days later to check in on her. She is doing GREAT now! I'm so thankful for everyone there and that they were able to get us in that morning!
    1 person found this review helpful 👍

  • 1/5 Robert H. 4 years ago on Google
    Recently adopted two kittens and a free wellness exam was offered at this place. Made an appointment for 2 o clock, they asked me to arrive at 1:45 for paperwork. We arrived around 1:40 and called, they came out for paperwork. It wasn't until 2:25 that they actually came and got the kittens so we were sitting in our car for 45 minutes in an empty parking lot with two scared kittens. The vet tech who came and got the kittens was rude on top of all of this. Will never be coming back to this place. Highly recommend that everyone finds an alternative.
    5 people found this review helpful 👍

  • 1/5 Valerie C. 4 years ago on Google
    I never write reviews but today was an exception. I have a cat with congestive heart failure. Due to the situation with covid 19 I cancel the upcoming exam as I don’t not feel comfortable with curb side appointments with my cat. Yesterday my cat got out and I have not been able to find him. His last dose was yesterday morning so I called the Dr. Chinn to see how long I had as I am currently looking for him. She had the nerve to tell me that because I had canceled that appointment she couldn’t answer a general question like how long does it take for the meds to leave a system. It made me upset like she was punishing me because I would not sign a waiver to let them do what ever they want to my cat while I’m not in the room with him. I understand businesses need money but to be so heartless in a time of need and stress due to a situation beyond my control is just cruel.
    5 people found this review helpful 👍

  • 5/5 DW H. 1 year ago on Google • 19 reviews
    We were traveling through Las Vegas when our dog started limping. VCA Decatur was able to see us the next morning. The staff was friendly and understanding. They explained everything our dog needed and helped diagnose the problem (they did a better job than our regular vet). I'm grateful to VCA for helping us out. Thank you!
    1 person found this review helpful 👍

  • 5/5 Cindia M. 1 year ago on Google • 12 reviews
    We've used this clinic for over 12 years. This is the ONLY vet's office we will use!!! Dr. Hoyt and crew are FANTASTIC!!! You can feel their love of fur babies. My doggos and angry cat are treated with love and affection EVERY TIME we visit!!! Highly recommend!!!
    2 people found this review helpful 👍

  • 2/5 Sheryl C. 2 years ago on Google
    Im giving 2 stars because I had great experiences in the past HOWEVER I would've did 1. The manager Melissa handled my situation in a professional manner and de-escalated the call. I would give just her a 4. I had an appt for Vaccines and Exam. I called prior to the appt to inform them that my dog had already got some of his shots and the lady said that was fine and confirmed my appointment.... My fiancé brought our dog in, and he was under the impression that the appt been set up and all he needed to do was bring our dog. we ALWAYS trusted this place to do the job with no issues. this time was not the case. they gave him every shot I CALLED to tell them NOT to! AND CHARGED FOR THEM TOO. My fiancé did agree to everything the dr said but that was because we were under the impression that the information that I already called about was documented. AGAIN we trusted this place. NONE OF THIS INFORMATION WAS DOCUMENTED!!! it concerns me because they mishandled vital information that was passed along to them. They DID NOT document the call I had. I was refused half of the shots. WHAT PROMPTED ME TO LEAVE THIS LONG BAD REVIEW WAS THE SERVICE FROM THEIR FRONT DESK AGENTS. the first person I had contact with didn't put important information in the system nor did she document the call. I no longer trust these people with the health of my dog. the 2nd person thank god I got her name AMANI! she was super rude, and when I said I didn't get correct info or I wasn't heard her response was "well Im doing that aint I?!" and her tone was distasteful. she reciprocated the anger back at me. YES I was upset but they mishandled my DOG and information. I had the right to be upset but for her to be as nasty as she was, she doesn't care about our pets. they only care about the money. I paid half of what my dog didn't need because they couldn't fix the mistake THEY made.
    3 people found this review helpful 👍

  • 5/5 Weinnand Springer, J. 1 year ago on Google • 3 reviews
    Just saw Dr. Hoyt! First time at this animal hospital for me & Titan (my GSD of 13 weeks old). There are no words to describe how professional & clean this facility is…. They set the bar folks! Period! I wish I had known about them with my GSD Fonz (before he passed) because my experiences valley wide have been very lacking in satisfaction. VCA, however, exceeded my expectations (I’m old school at 57 years so this is saying a lot). Dr Hoyt was very friendly, knowledgeable, NOT IN A HURRY to shuffle us out, really took her time to examine & explain the VCA new client process, and just an overall, experienced and customer friendly individual! I’ll be a customer for life! Staff is also very friendly & knowledgeable; they really invest the time into their clients!!! I highly recommend this facility!!!
    2 people found this review helpful 👍

  • 5/5 J T. 4 years ago on Google • 5 reviews
    The entire Staff are awesome and alway taken care of both my Rottweilers. When my oldest (13) gave out and couldn't get up they came to my home to put him down which I appreciated him being able to pass at home. Thank you to everyone for always taking such great care of my boys.
    1 person found this review helpful 👍

  • 5/5 Lee Ann S. 4 years ago on Google • 4 reviews
    Dr. Hoyt and staff are AWESOME!!! We’ve been taking our pets there for 30 years now. Everyone is friendly and loving towards the animals. Dr. Hoyt has saved a couple of our pets lives through the years and been there with us when we’ve had to say goodbye. Caring and compassionate, excellent service and professionalism. We love our Decatur VCA family!!!
    1 person found this review helpful 👍

  • 5/5 M. J. 2 years ago on Google
    My experience with Dr. Mayling Chinn and staff was fantastic!!! She is so thorough and honest. I like it when I am told the facts upfront. She is so caring of both the pets and owners. I so highly recommend Dr. Chinn and her staff. Thanks Dr. Chinn!!!
    1 person found this review helpful 👍

  • 5/5 Ivan L. 1 year ago on Google
    My experience here has been good so far.
    1 person found this review helpful 👍

  • 5/5 Linda S. 2 years ago on Google
    Dr. Sarno is the best Veterinarian that I've had since moving to Nevada. My Cat has been having an issue with sneezing for a couple of years and Dr Sarno is the only Vet. Who has finally resolved the issue. What I love about this Vet is that he thinks out of the box and that is what has finally got my Cat well again. Thank you so much Dr. Sarno.
    1 person found this review helpful 👍

  • 5/5 Pamela G. 1 year ago on Google
    About a year ago, my 11yr old doggie, Pinto, was diagnosed with a 5cm cancerous liver mass by our excellent Vet at another VCA. It was confirmed through aspirate biopsy by a specialist. Oncology and chemo was advised but I chose to take my sweet old doggie to Dr Chinn, I have first hand knowledge of many great things Dr Chinn has done for sick and immobile doggies with her incredible knowledge, acupuncture and Chinese herbs. Pinto was very poorly for a few weeks but after weekly acupuncture sessions, religiously following the herb dosages and food recipes that Dr Chinn had prescribed, Pinto started behaving like a youthful dog! I was able to start taking her for walks at the parks and after a couple months, Pinto was eating well again, would run and was having fun again. After about 4 or 5 months, another ultrasound was done to measure the mass and see if it had grown. It had in fact shrank to just over 3 cm and I was very hopeful. By this time, Dr Chinn changed Pinto’s acupuncture schedule to every couple weeks, then eventually every three weeks, to now, which is every 4-6 weeks. We are diligently adhering to the prescribed Chinese herb scheduled and Pinto never missed but 1 dose in a year. Pintos recent bloodwork looked good enough for her to undergo anesthesia for a dental, as the soft food diet that I was cooking for her was having an effect on her teeth. I could have brushed more regularly. Pinto had her dental and she did very well, totally unaffected by the anesthesia. Yesterday, Pinto had another ultrasound and much to the ultra stenographer’s amazement, the mass was not there! There were nodules which can be common in dogs Pinto’s age, but the big dense mass was gone, there was nothing there to measure. I was present during the ultrasound and saw this for myself. This is all down to Dr Chinn’s excellent Dr-ing skills and her effort in caring for my Pinto. Dr Chinn has all my trust and I am ever so grateful for her efforts. Thank God for Dr Chinn! Thank you so very much Dr Chinn, you’re the best.
    1 person found this review helpful 👍

  • 5/5 Lianna D. 2 years ago on Google
    I have been taking my dog to VCA Animal Hospital for over a year now. Dr.Hoyt is an amazing Veterinarian! She takes her time to listen to your concerns and takes great care of my furbaby. The staff and assistants are also wonderful and super sweet. If anyone is looking for a Vet that they can trust , i highly recommend this office . Thank you to the staff & doctors for always taking care of us.
    1 person found this review helpful 👍

  • 5/5 Ryan M. 4 years ago on Google
    Dr. Michele Hoyt and her crew have been, and continue to be, amazing caretakers of my dogs. I oversee a large K9 Unit of working of dogs that need to remain healthy, happy, and operational in order to keep the public safe. Dr. Michele Hoyt, Mellissa, and the entire VCA Decatur staff are who I trust to keep my whole kennel in tip top shape. Dr. Hoyt has answered questions and made herself available at all hours and even on her days off, Mellissa does a great job at keeping me informed about billing and orders, and the countless other techs and staff are always hustling and treating my dogs and handlers with kindness. I could not ask for better. Thank you VCA Decatur Team!
    1 person found this review helpful 👍

  • 1/5 Anthony o. 9 months ago on Google • 6 reviews
    I'm not sure what happened to this place in the last 6 months, but I won't be coming here anymore. I brought my 16 year old cat here, knowing she was in pain and poor health. When I googled "urgent care," this was towards the top of the list. As I've taken my other cat here, i thought this was the perfect place. When I called, I told the nurse on the phone that she (my cat) hadn't eaten in 24 hours, nor had she urinated or deficated in that time. I said she was in lots of pain, and I wanted to get her help as soon as possible. The nurse gave me an appointment for 3 hours from the time of that call. I showed up 30 minutes early in hopes of being seen sooner. After giving the intake nurse the full details of my cat's situation, she said, "Well, you're still going to have to wait because your appointment isn't for another half hour." When I was finally brought into a room (5 minutes after my scheduled appointment time), I explained the situation again in great detail. The nurse took my information and left. 15 minutes later, the doctor shows up. I tell the doctor that my cat was in pain. He proceeded to tell me that there's no actual way for me to know that because cats hide their pain. I dismissed that comment in the moment because I just wanted him to get on with the examination. An hour and a half later, $1000 worth of useless tests (the xray he insisted I let him run confirmed she had the bad back I had already told him she had. Because, you know, 16 year old cat), and at least a dozen more infuriating comments from the doctor later, and I was given no diagnosis with no treatment plan on how to help my poor baby. Nobody in the office had any sense of urgency towards the betterment of my cat's health, despite my obviously being distraught and constantly asking "How can I help her?" If theirs was not an urgent care, then why did they not say so? After my million and three comments regarding the urgency of the situation, why did nobody suggest that I take her some place else? Everyone in that office saw zero problem with taking my money and doing NOTHING to help my cat. A few hours later, I had to take her to the ER Vet where they were able to assess that she was in, or at least about to be in, complete renal failure. And her spinal issues (which the ER doctor was able to assess without my help and without an xray by simply doing a physical examination) contributed to the stress her body was under from her failing kidneys. Ultimately, she needed to be put down. But at least I can say that she was laid to rest by people who actually cared about her wellbeing. TLDR: I will not be bringing my other cat back to this place.

  • 5/5 Julia B. 7 months ago on Google • 6 reviews
    I have been taking my pets here and to Dr. Hoyt for years. I would recommend VCA Decatur to anyone looking for great, compassionate care for your pet.

  • 1/5 Daví J. 5 months ago on Google • 4 reviews
    Rude Rude receptionist and, quite frankly, Dr Chinn wasn't very pleasant either. Do youre self a favor and find somewhere more welcoming!

  • 5/5 Cris T. 1 year ago on Google
    We've been taking our pets to VCA for years. Great staff. Dr Holt always calls back afterwards to check up on our dogs.

  • 3/5 Britney L. 1 year ago on Google
    It's a good vet office, but there's absolutely no yard space to let your dog go potty before or after visits. It's close to my house but I'm back to taking my dog to the one on spring mountain because of the yard space.

  • 5/5 renee s. 2 years ago on Google
    I absolutely love Dr.Sarno, he gave me hope with my baby precious, she wasn't eating for a couple days and not feeling herself and now she is feeling like her normal self. I wouldn't know what to do without him. By far the best Dr. Ever.

  • 5/5 Al H. 3 years ago on Google
    The doctors and staff were very friendly and helpful. Gave my Tyson the best care and made sure I knew what was happening. Tyson said, Thanks.

  • 1/5 Ashley O. 3 years ago on Google
    Staff was rude and uncompassionate, had to wait in my car forever before they would see my dog even though she was emergent, charged way too much for services, would not recommend

  • 5/5 B. M. 3 years ago on Google
    Summer & I can't thank the entire staff enough. I don't know when was the last time all of you were told you were appreciated. Well, you are! The Staff are always compassionate & professional at all times. Thank you for making time for us & making my baby girl feel much better. I can now relax & sleep because of you❣️

  • 5/5 Kimberly R. 2 years ago on Google
    I'm shocked to see people complaining about VCA over having to wait in their car during Covid pandemic. Everyone's life changed during this you have to adjust. I have NEVER heard the staff here being rude. Dr Sarno is a very caring highly experienced Vet. I moved to this location from a very horrible Vet and I love the staff here they are always friendly and caring. Top of the line!

  • 1/5 Gabriela G. 7 years ago on Google • 1 review
    Worst experience at an animal hospital EVER. We brought in our 4 month old kitten, Athena, she was passed away when we got home. Frantically, we brought her here being the closest hospital to us so we had no choice. The staff was very unsympathetic, did not care to ask for gender or name, they kept referring to her as 'he'. They didnt make any effort to try and resuscitate her. Nobody cared, all they wanted was our money to cremate her... in tears I was very upset, being so close to taking her body back and going somewhere else. I wish we would have gone elsewhere.
    10 people found this review helpful 👍


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