2/5 snazzy 2. 1 year ago on Google
*Spoiler
Alert*
My
review
is
lengthy,
so
you've
been
forewarned...
Dr.
Markmann
performed
my
procedure
in
January
2022.
It
went
well
and
I
am
95%
happy
with
my
results.
However,
it's
my
other
experiences
with
this
practice
that
left
me
feeling
otherwise.
They
appeared
to
have
a
high
staff
turnover
rate.
Markmann
is
the
only
doctor
in
the
practice
and
he
has
A
LOT
of
patients.
Additionally,
his
Patient
Coordinator
at
that
time,
Ashley,
was
unpleasant
to
deal
with.
I
asked
her
a
question
in
an
email
and
her
response:
"Read
the
email".
She
was
pretentious
and
was
curt
during
discussions.
I
felt
like
I
was
annoying
her
with
questions.
Thankfully,
she
quit
soon
after.
Jennifer
Harvey
replaced
her
and
was
more
pleasant,
but
her
follow-up
(if
she
did)
was
slow
and
extremely
poor.
Unexpectantly,
my
post
surgery
care
had
to
be
home
due
to
COVID
and
hospital
bed
scarcity,
so
I
required
an
overnight
nurse.
At
that
time,
Markmann's
office
was
in
dire
need
of
bedside
nurses.
With
only
a
few
days
to
spare,
I
was
fortunate
to
hunt
down
an
excellent
nurse
through
friends.
Markmann
was
impressed
with
her
so
I
was
asked
to
see
if
she
would
be
interested
in
on
call
work
with
them.
I
told
them
I
would
reach
out.
Maybe
1-2
days
passed
and
they
took
it
upon
themselves
to
directly
contact
the
nurse
that
I
(not
they)
went
through
cartwheels
to
find!
I
found
it
tacky.
They
gave
her
a
substantial
offer
which
she
wound
up
declining.
THE
INFAMOUS
BAG
When
I
arrived
for
follow
up
3
days
after
my
surgery,
Grace(Finance
Coordinator)
said
"Hi.
How
are
you?"
Before
I
could
respond
she
said
"Did
you
bring
the
bag?"
I
was
confused
"
What
bag?"
She
says
"The
bag
with
all
the
medical
supplies
we
gave
you
for
your
home
care...There
is
a
paper
in
the
bag
that
says
to
return
the
bag...If
you
had
used
one
of
our
nurses
they
would
have
known...Did
you
pay
the
deposit?"
I
was
not
my
best
and
being
bombarded
about
a
bag
as
soon
as
I
hit
the
door.
Was
it
a
Birkin
bag
or
Chanel
bag?
I
said
"I
didn't
know
I
was
supposed
to
return
a
bag."
I
saw
about
5
nurses
that
day
and
was
already
nervous
about
an
invasive
surgery.
The
last
thing
I
was
thinking
about
was
a
bag.
After
some
dialogue
it
felt
like
I
was
going
to
be
labeled
'the
angry
woman
who
made
her
feel
threatened'
very
soon,
so
I
got
quiet.
My
husband
overheard
it
and
was
irked.
Days
later,
when
the
doctor
called
to
check
in,
I
told
him
I
was
bothered
with
the
entire
bag
debacle
because
I
take
returning
other
people's
property
seriously.
Dr.
Markmann
said
bluntly,
and
I'm
not
making
this
up:
"Grace's
job
is
not
to
be
compassionate,
but
to
handle
billing."
*Clutches
pearls*
He
then
proceeded
to
gaslight
me!
He
snaps
"I
don't
know
why
you
are
making
such
a
big
deal
out
of
a
bag.
(Mind
you,
I
never
started
the
bag
drama)
Just
return
it...I
didn't
charge
you
the
deposit
for
the
bag
and
normally
that's
$200."
*Blank
Stare*
He
lacked
ZERO
compassion
for
how
I
felt.
I
told
him
there
was
no
warmth
with
his
practice.
I
had
planned
to
get
another
procedure
done
there
but
not
anymore.
He
responds:
"Well,
I'm
sorry
you
feel
that
way."
Really?
He
could
have
cared
less.
When
I
returned
'The
bag',
the
Queen
Petty
in
me
tied
a
HUGE
red
bow
on
it.
The
other
staff
looked
bewildered.
But
I
know
Grace
and
Dr.
Markmann
knew
why
I
did
that.
I
thought
about
going
elsewhere
for
my
follow
ups,
but
I
didn't
feel
comfortable
seeing
another
surgeon
for
work
they
had
not
performed.
After
that
episode,
Dr.
Markmann
conducted
himself
in
a
professional
manner
and
never
used
that
tone
with
me
again.
However,
I
stand
by
the
quote
"When
people
show
you
who
they
are,
believe
them
the
first
time."
For
my
first
follow-up,
I
did
not
like
how
they
sent
me
home
with
the
same
nasty
drainage
bra
I
was
told
not
to
remove
after
surgery.
I
also
did
not
like
how
they
lacked
sufficient
material
ab.
post
care.
Only
received
post
surgery
care
p/w
fr
hospital,
not
them.
Markmann
answered
questions,
but
Google
was
really
my
doctor.
Overall,
my
personal
experience
with
this
practice
was
not
good.
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