2/5 G. H. 1 year ago on Google
A
bit
of
background:
I
chose
ATI
due
to
its
short
commute
and
positive
reviews,
and
I
was
optimistic.
I
was
never
severely
injured
before,
so
going
into
physical
therapy
was
very
overwhelming.
I
hoped
that
I
landed
in
the
right
place,
and
I
invested
a
lot
of
trust
into
ATI.
However,
after
a
few
weeks,
my
confidence
and
optimism
reached
bottom.
While
the
staff
were
kind,
the
level
of
care
was
far
below
what
I
initially
imagined.
These
are
just
a
few
of
the
issues:
1.
Lack
of
consistency
-
I
was
passed
from
one
person
to
the
next
with
little
predictability
as
to
who
I
would
be
working
with.
I
presumed
this
was
how
it
should
be;
I
mean,
why
not?
That
is,
until
my
instincts
started
to
kick
in.
Initial
confusion
and
vulnerability
turned
into
downright
frustration
and
anger
toward
what
appeared
to
be
a
fragmented
and
incoherent
process.
2.
Overreliance
on
little
gadgets
-
Every
visit
started
the
same:
a
new
person
would
show
me
to
a
table
with
a
bunch
of
gadgets
and
then
they
would
leave
me
to
my
own
devices
for
approximately
30
minutes.
I
would
call
someone
over,
they
would
take
away
the
gadgets,
then
a
5-10
minute
scar
massage
(little
physical
contact
other
than
this),
then
asked
if
I
wanted
ice
or
heat.
There
was
a
general
apathy
in
ensuring
that
I
was
doing
things
correctly,
or
interest
in
what
I
was
doing
at
all.
No
guidance.
No
curiosity.
No
questions.
Just
rinse
and
repeat.
No
investment.
3.
A
lot
of
standing
around
-
while
sitting
at
the
table,
I
observed
a
lot
of
standing
around
engaging
with
laptops
on
little
rolling
tables.
The
person
tending
to
me
(again,
usually
different
than
the
last)
would
retreat
to
another
patient.
No
explanation.
Just
part
of
the
unpredictability
of
ATI.
4.
No
interest
in
metrics
-
while
the
initial
evaluation
contained
some
barebone
measurements,
there
was
a
lack
of
interest
in
making
sure
benchmarks
and
milestones
were
tracked
and
monitored.
Again,
first
time
injury,
so
no
reference
point.
Don't
know
what
you
don't
know.
And,
I
did
not
get
a
sense
that
they
were
engaging
my
surgeon,
and
whatever
protocols
to
manage
these
things
were
mysterious.
These
are
just
a
few
concerns.
After
3
weeks,
my
red
flags
were
going
off
and
I
had
to
switch
organizations.
That
was
a
painful
and
disorienting
process
because
when
one
is
injured
they
often
don't
know
what
they
don't
know.
Pure
disillusionment.
Ultimately,
ATI
did
not
show
a
great
deal
of
investment
or
interest
in
my
rehabilitation.
Feels
in
hindsight
more
like
they
were
only
interested
in
easy
insurance
money.
Shame,
because
those
3
weeks
could
have
been
more
valuable.
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