Today was an very unpleasant experience. I was scheduled for a interview, however that didn't take place. This was my second interview, which was scheduled in an impromptu manner, via text. I will not state any names, but when I say I waited, waited, waited & waited for the interviewer to show, that individual never presented themself. I was flabbergasted by this extreme lack of communication. No one knew anything about the interview and I was stared at stupidly and dumbfounded as to why I was there. One of the customer service reps was apologetic and was clueless regarding the matter. I, as a potential candidate, view all of these actions unprofessional, uncommunicative, unorganized and disrespectful to the candidate. I was early and prepared for this interview that didn't take place. My time was literally wasted for nothing, and had an obligation to another employer as well. No one apologized, that caused this chaos and confusion, just for me to leave unfulfilled, confused, ghosted and bewildered. This is quite unacceptable for any company to treat an candidate in this manner. Why would I want to reschedule a interview only to not get the position. This is extremely & utterly unprofessional on many levels. This puts Lowe's in a negative light for potential candidates. Possibly, Lowe's has gotten used to potential candidates coming in late, which is indicative of red flags for the interviewee. This could have been an awesome opportunity, however after this disheartening experience, I choose to not further any interactions with this location. I am in still in disbelief for how the situation was handled. I have no further words.......😕😕😕😕😕😕

Worst customer service experience EVER! I'll just give you the facts and you can decide for yourself. - Ordered a new refrigerator. - Salesperson warned us that Lowe's was using a new delivery company that they had a lot of complaints about. - Had to wait almost 2 weeks for the delivery even though they say next day and it was in stock. - Delivery company first could not find our home and was rude to my husband on the phone. - They showed up here and would not remove the refrigerator because it had a plastic water hose. - Lowe's rep who sold us the refrigerator stated plastic ok, copper was not. - Woman from the deliver company asked to be put on speaker from the delivery man's phone. She was totally rude to me and I told them to get out of my house. - Called the Lowe's salesperson back and got attitude from here as well. WHO'S THE CUSTOMER HERE??? - My mother in law had the same experience with Lowe's in Wichita and is STILL waiting for her refrigerator for over a month. - Lowe's USED TO BE a step above the rest. - You lost a sale, you lost our business for the future. I'm sure a big company like yourself will survive just fine without it but if you really cared, you would take this feedback and make some serious changes to both the business partners you work with and your customer service training program.. You've slumped to a new low Lowe's.. UPDATE: GO TO BEST BUY. SAME REFRIGERATOR, BETTER SERVICE, BETTER PRICE, THEY DON'T OUTSOURCE DELIVERY AND GEEK SQUAD INSTALLS. THEY ACTUALLY WANT YOUR BUSINESS.

This Cedar Rapids location is the worst. They will not assist in addressing issues after delivering damaged merchandise. Karen will give you the same answer, that it is not her problem. Scott will give you promises of help, assign it to someone else and than hide and not respond. Menards and Home Depot are much better and were never but will now be my go to stores for my home remodeling jobs.

I wouldn’t even give it one star if that was possible…If you want quality service and quality work DO NOT go to Lowe’s for anything. I bought carpet and was to have it installed 12/9… 235 days later it’s finally done… terrible job still but it’s done. They refuse to compensate me when it was their fault several times. I had to take off 7+ days, close to losing my job, hours of stress and tears over how poorly I’ve been treated this entire time. UHS is absolutely terrible. They send workers that can’t communicate, always late, terribly unprofessional. They definitely do not understand the statement the customer is always right. Damage to my base boards and walls. Have been told so many lies. After them coming out several times I was finally able to get them to send a third party inspector out to look at it and guess what!!! I was right and he deemed the carpet needed replaced in its ENTIRETY!!! Then 4 more visits later it was finally completed… again terribly but at least done. It already came off the tack board. They didn’t order enough carpet on two different occasions. The workers ate on my new carpet and drank and then tried to lie their way out of it. They wouldn’t let me watch in fact they abruptly left once because I refused to leave and wanted to watch and they called me “hostile.” You better believe the Lowe’s customer service “executive” acted like I was to blame. And now they don’t want to compensate me any because they’ve replaced the carpet on their dime and the job has been completed. But my time is worth nothing… I will NEVER buy a dang thing from that store and I strongly urge you to as well. Nothing more than bullies. This isn’t even the half of it but everything that could go wrong did and when I didn’t think it could get worse dear lord it did. You’d be a fool to have anything done by them. Spend the extra money and go someplace who cares about the work they do and the people they serve. I see Lowe’s has responded to my review. Your copy/paste reply that you give every terrible review means not a darn thing as I’ve tried to get it resolved but you refuse to take accountability

Tyra helped gather my order rather quickly. Rallied assistance for five windows on two carts. Jon with support of the team assistance carefully loaded the windows in the Jeep. Then, on the cage. They guided me as I ratchet the three that needed to be on the back. Plus, gave me helpful tips for driving and care of the windows to prevent broken glass. Easy peasy drive and carry inside to wait for my friend to help install. The windows arrived at Lowe’s as explained during the ordering process. During a few calls to check the team on the phone were helpful. And, made sure to add notes so both orders could be picked up together. Although Lowes received them at different times. Plus, worked with me on a pick up date around my trip and the contractor was sick. I’m excited to buy more windows next season. For the second and final floor. Well done, as always. Since 2004 you’ve been in my life when living in the area and upon return. You’ve helped with many renovation needs. Answered countless questions. Friendly is your middle name. I’ll be back 😁 /\ update Austin did a wonderful job helping order windows. The quote on the phone from someone else ended up not being as much in person for the custom size 🙌🏼 Regardless of issues that arose for various reasons, like sizing to the Lowes card didn’t work from the contractor, Austin went with the flow. He problem solved to ensure the five windows, three specialty order, were perfectly sized. Submitted, and sent receipts digitally to help with paperwork. It’s customer reps like Austin around the country that keep me visiting year after year regardless of the location.

Lost my card in the store looked for it couldn't find it I'm still able to pay for my purchase with my phone number and on the way out they ran me down because they had found it good employees good attitudes

Helpful and informative staff. Loved their Halloween section!

We don’t get over to the NE side of town often, weve had a long week. We thought we were approaching checkout, so we set down our items and instead of being informed where to checkout correctly Ben at the cash register says “Uh, Am I doing something for you guys” my girlfriend said to him “Oh, is this not check out? Im sorry” he said “not typically” and rang us up, guess better than not at all... The way he spoke to us originally as we approached what we thought was the checkout we should have have just put down our items, but we just remained quiet the rest of the transaction. We made it a step out the door and was asked if we wanted a receipt, at that point we didn’t even look back and shook our heads.

Twice I buy an order from the online store and it comes back with an error and the customer service is not cooperative in satisfying the customer and they say there is an excuse that it has no effect. The first time I buy a broom and after twenty days I wait they tell me it is not there and the second time I buy flooring and the order comes in a different color even though I take the sample from The shop

While they sold me the wrong grout, a trip to waterloo fixed that issue. Took a few days but worth it ...back splash completed

We purchased a Harbor Breeze Ceiling fan from Lowes Cedar Rapids - Blairs Ferry Rd Cedar Rapids with Store Manager @Terry Kelchen . The product did not work after a licensed electrician installed. After multiple calls to Customer Care and Harbor Breeze we were provided replacement parts. The fan STILL DID NOT WORK. We have now spend several hundred dollars on labor and nothing. Lowes will only reimburse for fan and no consideration of the labor expense. Buyer be ware. Lowe's just lost a customer not that they care.

My experience at Lowe's was generally as expected. This is such a large store and it's kind of hard to find things as I am not familiar with hardware stores. The first couple of staff that I questioned did not know where to find the items I needed. But the third staff was able to help. The store was not too busy during my shopping trip, but staff still seem to be busy with various activities. Staff was not overwhelmingly helpful, but we're pleasant enough. I was able to find one item I needed but will have to order the other. So my shopping trip was only partially successful.

I don't usually shop at Lowe's but I have never had a bad shopping experience. Five Stars.

Asked for dryer install kit. Was "pointed" in the direction it was located! After looking amongst the MANY choices an employee was walking by. I had to ask HIM to help me. I thought it would have been kind if HE had checked with me to see if I was finding everything ok?? I'll probably drive the extra distance to go to Menards next time!!

Found a very nice assistant in the electrical department and we made our purchase. But was disappointed in trying to buy a holiday tshirt. Customer service just said to go on-line. Shirts not available thru the Lowe's website 😕

The store is good and the management is good There delivery service is their weakest link. They useindependent delivery services who some do not leave phone messages if you cent get right to he phone. Or try to make the delivery the same dau once an error is discovered by the custome.zThe delivery services should identify that they are delivering for Lowes.

If you plan on updating your place I Highly recommend NOT going through Lowes. They hire a 3rd party that does not speak English. When they do something wrong they continually blame the other company they hired to do the job and vise versa. I am going on 3 months of trying to get my quarter round fixed and No One is doing anything . I am posting this because I Never want want anyone too go through this. When you make updates it is supposed to be a Happy time. Not a time filled with anxiety.

Called in needing help on a refund. After being charged twice on accident for a service plan. I spoke with Gregory and he was very helpful. He took his time to get me taken care of by looking into the matter thoroughly. Just saying thanks and great customer service.