Today was my second time at this DMV and it will absolutely be my last. Both times I’ve gone there, the older/taller lady with glasses, makes it a point to be absolutely miserable to everyone she comes into contact with. She also does so while being loud and obnoxious so everyone in the room can hear her berating whoever she is working with. I could maybe understand her poor attitude if she had a long day, but both of the times I’ve witnessed her exchanges were first thing in the morning directly after opening. The first time I had no direct contact with her, but today she decided to insert herself into my conversation with the lesser miserable woman I was working with to lecture me about a title mistake. My point in writing this review is that everyone deserve kindness. Many of the people working at this specific location could try a little harder to be nicer to people!

Keep in mind, if your going here for DMV matters, you personally control the level of efficacy of service. Research what docs you’ll need, have everything need ed in hand and ready. NO, just because it’s AAA they will not bend rules - your not special. 7/15/23. I arrived around 9am and the place was full however, I took a knowledge test and got a new license all well within 1-1/2. I almost left due to being shocked of all the people waiting before me. I wish I got her name, but the blonde woman worker is everything awesome. She’s is very detailed and concise. The gentleman (sits near eye machine) that helped me, was very patient and amazing. DMV wouldn’t get me in till Oct, not good. So, thank you AAA I greatly appreciate your staff!

I'm so glad I made an appointment before I went in to renew my license. Angel helped me within about 10 minutes of my appointment time and I was done very quickly. However, the woman at the check in desk was sour and cranky and is not a good first point of contact. Perhaps she would be better utilized in a different area where she does not have as much contact with members. She also spent way to much time with the guy in front of me who was unprepared, cut in line, and didn't have an appointment.

Why don't they have more people working at the counters? Why? There are multiple stations so it only makes sense that you actually have people at those stations.

Should be 0 Star. Take a day off if coming here or block off your Saturday 9am-1pm. And cross your fingers you get in before they stop. Or 8+ hrs. They know it's a always 2 hrs+ wait time ( thank you for telling me when I checked in- it's actually 4+) all the time Friday -Monday but yet don't do Anything to staff. Worst organization. You know its a problem, but yet have ppl sitting on the floor for 2 hrs + on purpose. Glad my Tax $$ and fees are used wisely and to help ppl who need help and more $$. If you have a job plan on taking a day off to get anything done here. Ticket 412, on ticket 281, 240 # in front, they say about 30 per hr, 8 hrs. ??

If I could select 0 stars I would. The clerks at the front entrance checking documents have turned me away twice now with semi-helpful advice for next steps. The first time was understandable since I did not have updated information so I came back at a later date with the documents the first clerk said I needed. Upon checking the lady up front was not helpful and rude when I explained my situation and told me again I needed completely new documents. They both talked down to me since I was seemingly younger than they were and I felt completely disrespected. I’ve been coming here for years and I am greatly dissatisfied and upset with how I was treated.

Editing with new information... I scheduled an appointment 2 weeks out to renew my drivers license. Not a big deal, I didn't want to wait when I went in, and it's well before the license expires. I get there, go through basically the whole process. Gave the lady my application, took a picture, looked through the looking glass and saw the flashing lights and read the top line. Basically the whole 9 yards, other than I didn't pay the lady and get my papers. After all of that she asks me if I had an appointment (it was close to 4pm, and my appointment was at 4, I was early), and then went on to say my social security number name didn't match what the state has, handed me 2 sheets of paper saying as much, and said it was my fault the state messed it up, and my responsibility to fix it. All this was news to me. After about an hour waiting for the social security phone bank to answer my call, an amazing person answered and they were great, we confirmed my number was fine, and made fun of the state for messing it up. I called the state, a less amazing person said I needed to bring my card in, and that there was nothing they could do - even though the sheet of paper AAA gave me said to call them... Leave it to the state to not take responsibility for anything. So my problem was then to find where I put my card. I've always had a passport, and that's always worked for anything I've needed and a W2 has done the rest. 4 hours of looking later I find it, thankfully, and I didn't have to go get a new one. I go back to AAA a little before noon a few days after the original appointment, armed with my passport, birth certificate, and SS card, all for a regular license (not enhanced, I don't trust the state anymore) and wait about 20 min. I hand a different lady my SS card and mention they will need this, and am otherwise pretty crabby since I have no idea why a W2 couldn't have resolved this issue. To my astonishment she said my SS number and name was fine, I didn't need my card, and nothing was amiss. It seems like the first lady fat fingered something, and wanted to leave at 4, so she pushed me off with an excuse. This after waiting 2 weeks for that appointment and having everything I needed for my standard license. It was my fault she wanted to leave, and my fault she didn't enter something in correctly. Doing this again I'll schedule appointments over a few days, and will come back and talk with someone else before putting in any more effort on my side.

Had a super quick visit to get maps and trip information. This is large place and it was my very first visit. Couldn't find section I have been looking for right away, however lady at register kindly directed me to the right section where I was super quickly assisted. Thank you!

Extremely fast and kind service. Went on a Monday for ID renewal around 3pm and line was not long. Young lady who helped me had a great attitude and got everything done promptly. Make sure you have all necessary documents ready and you’ll be good to go!

Got our international license here. Bring your own passport photo to save money. No need to print anything just go

Unfortunately, I don't have great experience when I applied for car insurance, the person who served me, took all my documents and descuss the price, when I agree to it, he asked me to make my signature on Power of Attorney document, which I declined and he declined me from chance to have the insurance. He said ": I never will be give you the insurance". But, he charged me for it .Is that my foult - No!

I hardly thought AAA was relevant anymore but was pleasantly surprised to visit this store. I went to get an International Drivers Permit for an upcoming trip. The staff were extremely efficient and friendly. They took my photo and got me all set up in less than 10 minutes. The other surprise was that they have an excellent shop with travel gear -- just about anything you'd need, from luggage to secure bags to the smallest accessories. Well done, AAA!

Nice place with friendly front desk clerk and travel store staff. We went for passport photos. As soon as we entered the nice and interesting building, the lady at the front desk pleasantly greeted us and pointed us to the travel store where we could get our passport photos. The travel store is immediately to your left when you walk into the building. I noticed a public bathroom across the way from the travel store. And there's a big walled in bench when you first enter the building - in case anyone needs to sit. It looks like there were other places to sit inside as well - a lot we didn't get to explore as we only went to travel store. But it seems like there was much more inside and it was a nice airy feel about the building and just looked like an interesting place. There is a small set of steps to walk up from the parking lot and into the building. But if you are getting dropped off, Uber perhaps, you just pull right up to the entrance and no steps. It's a nice place. I enjoyed my time there.

Terrible terrible terrible...been members since 1975 getting worse and worse!!! We just joined again after a few years lapse. When I called they said my son wasn't a member...we have AAA plus paid for and their upgrade for years, as much as 5 people on it. When I called their operator hung up on me after arguing that my son wasn't a member. I called back they apologized for their mistake. 25 hrs later someone showed up to jump the car. Now tonight, 3 5 hrs after calling at 530pm, after they said someone would be here at 845 pm, it's now 908 pm they said they'd show up at 1155pm. After speaking to a would be supervisor [ zack] and a multitude of apologizes, they might come at 1030pm. If they can't provide the service they shouldn't take your money!!! Or, advertise PERIOD!!!!

I called in for help changing a blown tire at 1 pm on a Saturday with sunny weather and no precipitation. The dispatch told me it would be about an hour. 2 hours and 45 minutes later I am still waiting for help, and was told within the last 30 minutes to anticipate another hour. Absolutely ridiculous. Not only am I a danger to other drivers being stuck on the side of the road for so long, I cannot leave my vehicle because there’s no help. I gave 2 stars cause at least the call center picks up the phone quick. Then again its to string you along for more time. Why am I paying for this service?

So incredibly grateful for and impressed with the 2 individuals who helped me tonight, Stephanie and Tony. I was out shopping with my two-year-old and my car wouldn’t start. The business we were at was about to close and I was afraid of how long we would be sitting there without help. I called AAA and they made me a top priority because it was just me and my little one. An associate at the store I was at ended up jumping my car and I was able to make it home. But the associate with AAA stayed in contact with me the whole time. She kept calling to check in on me and my daughter, and the gentleman she had called to assist me said he would go wherever I went if I needed help even though his shift was almost over. He ended up coming to my home to pick up my car and tow it to a shop. These 2 went above and beyond to make sure my baby and I were safe. Thank you Stephanie and Tony to your commitment to people who’d be lost without you!

I've been waiting 17 months for AAA to pay out a trip reimbursement claim. I submitted the receipts promptly and have followed up four times now. Complete silence.

I have used this location for basic DMV things in the past. Typically it’s been okay but it’s been a while since I used this location. Okay so I will start form the beginning; First I scheduled the appointment 4 weeks out for changing my address Real ID. Second I got 2 forms proving my residence. (Which is pretty straight forward) Third went to the appointment. Fourth we got to the AAA office, upon arrival it was typical line and stuff no big deal. The person in front of me was being helped by the staff member at the kiosk checking people in etc. The staff member was VERY rude and disrespectful to that customer. Taking advantage of him being a young kid obviously never been to a DMV before. She condescended him at every answer. Then my turn, we’ll let’s just say she was no different with me. When I mentioned that I didn’t appreciate her condescending attitude and tone, she said “I’m just reacting to you!” Um what?!? Your in customer service, acknowledge the fact this is frustrating and validate the situation. DONT tell me that I should’ve known what I needed and basically call me dumb. I would give 0 stars but the manager was very receptive and attempted to make it right. DONT go here unless you know you will have minimal contact with the check in person. Travel the distance to the St. Paul Capital DMV. They are typically busy but very respectful and efficient. Also if you don’t have all your required documents they will allow you to email them and print them out for you. Maybe she needed a hug that day or something! Hope she got one!

I will never use AAA's travel services again, nor will I recommend them to anyone else. I met with a travel agent in June to begin planning an autumn trip to England. When I was finally able to get time off from work approved, I contacted my travel agent 6 weeks before my departure date to make flight and hotel reservations, possibly reserve spots on tours, etc. I sent three emails and made one phone call before the agent finally followed up with me a little more than a week later, telling me how busy they were with other clients, but they'd get back to me. I waited more than another week without hearing from them. When I reached out again, I was told they were still focused on other clients, and that maybe they'd be able to follow up with me, maybe not. And no, I did not hear from them again. So, my travel agent basically DROPPED me. After the agent's extremely indifferent response, I gave up on the idea of contacting them again. I succeeded in planning a lovely trip on my own, using resources online. I got AAA discounts on all of my hotel reservations, but my experience with AAA was, over all, a negative one. Even the simple purchase of a travel adapter/converter in the AAA travel store went wrong. I told the clerk where I was traveling and bought the adapter they recommended. It didn't fit in any outlet in any hotel room in England, and I had to by another one in London. I never, ever expected I would actually waste both time and money using AAA's services.

We have been a AAA member for 25 years. My daughter had a vehicle issue in Iowa and waited well over 3 hours for assistance to arrive. Multiple communities with automobile repair facilities were located within 30 minutes. The staff could have cared less about her situation. If you want reliable and dependable service, then AAA is not for you.

I have been a member of AAA for 14 years. I have never once had a bad experience with them. I have used their car lock out service, battery jump, roadside assistance towing and their home lockout service. All good experiences. Great service, fair prices and peace of mind. :) 10/10 would recommend to anyone.

I went to register my car after moving from out of state, on a Thursday afternoon around 3:30 pm. Not busy at all, I think it took maybe 20 minutes and only two people were ahead of me when I got in. I had no appointment (on the website it said they take walk ins only now). The woman who helped me was super nice. Probably the fastest DMV experience I've ever experienced. I think it all depends on what time and day you go whether or not it will be fast, and also if you bring the right documents, which I did. Also the music playing there was a bop.

I showed up about 15 minutes before it was open and there was already about a 10 person queue in front of me and by the time it opened there was about 20 people behind me in line. This was on a Tuesday I believe, so I highly recommend showing up early or maybe over lunch. I grabbed my ticket and was helped relatively quickly for a DMV. However, the two young ladies that helped me (it seemed like maybe one was training the other) seemed more focused on talking and giggling with each other than helping me renew my license. Well it turns out they neglected to scan the required documents needed to complete my application and now I need to go back in to finish up the work they failed to do.

the people at this dmv were the most unhelpful and rude group I have ever talked to. The receptionists were all condescending and snotty. I called ahead to ask what I needed for my appointment, and when I got to the appointment was told that the information I had received was wrong. They refused to help me understand why they wouldn’t give me a license, and charged money to my credit card and refused to tell me why.

I wasn’t going to post this, but after reading other reviews, it sounds like the staff there clearly do not know what documents are actually needed. I went to get a new ID (the real ID) after a recent name change, which was less than 6 months ago. I collected all the documents the website said I needed, and went to apply. Once I got up to the counter, I was told one of the two documents that prove your address needed to have my new last name and turned me away. The website states if your name changed over 6 months ago, both need the new name, but nothing about it before 6 months. I waited until ah updated document came in, and when I went back, I was told that information wasn’t correct and it would have been fine to have the two documents with my maiden name. On top of this, the person checking you in at first was quite rude both of the times I went (so not an isolated incident). This process is painful enough without getting chastised for not having the right documents even though they were in my hand.

The wait is soooo long.... Make appointment if you are to go there. I waited 4 hours for a 10 minute duplicate i.d. Seen many people come in after me and they're in and out before me. They should have one person doing the walk ins only and others doing the appointments and tabs.

All the amazing ladies working here are very polite and thorough professionals. This is our go-to DMV for the past 10 years and I have witnessed first-hand how helpful they are. Just recently, while I was waiting my turn, a young lady out to get her license didn’t have the money and asked if she could return and pay. Immediately the kind lady at the counter offered to pay on her behalf. Appointments are online and preferred, and even if you walk-in, they try their best to accommodate you. One of the best DMVs in Minnesota.

We needed to renew a driver's license. We were able to walk in though AAA recommends you make a reservation. Our wait was maybe 30 minutes. Service was polite and efficient.

Renewing my DL, and DMV inside AAA again did a fantastic job. I highly recommend making appts for whatever you need as they take those before walk-ins...2 people sitting behind me had waited 2 & 3 hrs respectively, I was in/out in 30min. Also be sure to read directions and paperwork needs CAREFULLY online, I heard 3 people pleading and demanding, but it was clear they didn't read and understand what paperwork is required. Staff does a great job, thank you!!

Appointment access to renewing license limits number of people present in waiting area. I think it is great, because I didn't have to waste time dealing with this. Downside is that I did have to make an appointment ahead of time. People who try to get fitted into the schedule must wait 2 and a half to 3 hours.

Went to the SLP location. They have many services associated with travel. Luggage, driver license renewal, travel agents, a travel store & maps! My only complaint is they started going paperless on some of their services. The front desk is helpful and the building is spacious. Plenty of parking.