Today I purchased this Makita drill, battery, and charger that was marked down. I was assured by the associate that the drill worked fine as it was tested. To my surprise, it doesn’t work. This is the second time I’ve purchased an item on clearance that doesn’t work. The associate told me this sale would be as is, no returns accepted. Is this common business practice at the Fridley Pawn America? Not only selling items that don’t work, lying to customers as well.

Erica is amazing! She's super friendly and very professional. Helped us right away didn't take to long. Hire more employees like her

Erica definitely looked out for me. I appreciate the things she did & showed me! Good customer service & cool personality! Definitely needed the smiles!

Emery , gotta work with him !!! Just a great person to do business with !! Listens , understands situations , and plugged me up !! I appreciate him more then he even knows !! Thank you sir !!

Emery was great super personable and engaging. Very helpful and went above and beyond his duties.

Erica was super helpful, she had great customer service traits, super nice, and she was quick I was in and out of there in a timely manner, definitely hope I get her again when I come back.

I love this Pawn America store. I have made several purchases in jewelry and they have some wonderful/beautiful items. I have worked with Teresa, Trevor, and manager, Rosie. They give phenomenal service and are very patient and passionate about their work. Teresa's been a great help. I was definitely impressed that she remembered me because I hadn't been in the store for several years. I found that amazing. I really like her and Trevor, so lately I've tried to make purchases from both of them. I've been frequenting the store because of jewelry repairs and some purchases. Teresa remembered that I would change my jewelry fairly often, which was quite true. Trevor knows me now because of some very large purchases from him. The jewelers that they send the repairs to are fantastic at their job, also. I sent several pieces of jewelry in for appraisals and repairs. I didn't know they started doing appraisals, because it had been several years since I was there. The prices for the appraisals are very reasonable. As for repairs etc., I love it! If you are looking for unique pieces of all price ranges, I would definitely recommend you looking there. You don't have to be knowledgeable about diamonds and gems because Teresa or Trevor will assist you with integrity/honesty. I know that you can find all sorts of jewelry there and you'll get a great deal. The prices at regular jewelry stores are going to be twice as much, or more. Thank you for your wonderful customer service, Teresa! P.S. Some of my jewelry pieces were appraised two to four times what I paid for them. And a shout out to Jackie and Adam(? Alan?) In the purchasing/loans side. They are always busy and will do what they can for what you need, be it selling or requesting a loan. Thank you to the employees at the Fridley Pawn America.

I visited Pawn America in Columbia Heights/Fridley and got the pleasure of working with Erica! She was so fantastic and fun to work with. She made my experience wonderful, thank you Erica:):)

DO NOT BRING YOUR JEWELRY HERE THEY WILL BREAK IT AND SCRATCH IT UP!!!!!!!! I brought in a silver chain 3 days prior to today they had a $110 offer I said I’ll be back get some other offers came back today and they Destroyed my jewelry trying to test it scratched it all up bent my clasp and told me it’s not legit when 3 days prior it was legit this place is awful.

Just wanted to give credit to the friendly team every time I stop in there they treat me like family Jackie Adam Cody Erica can't remember everybody else's name but I've never had a problem in that store thank you

Teresa hash was an amazing help. I am very happy with the purchase we made.

Erica was really helpful, friendly, and fast! She has a outgoing personality that was easy to work with and I can tell she likes her job and to help! Thank you very much.

Received a loan a couple of guns to James at the fridley this location. James and his staff was great and very friendly professional. I would come back and tell friends. Great store.

Adam was awesome today! Very friendly & helpful! Got my items traded in for a new deck for my truck! Terrific s we service thank you!😊

Jackie Johnson was awesome!! She helped us with my mom's estate jewelry. So nice and really knows her stuff. Happy with amount we got. Thanks jackie

Great convenient location right off 694 & central Ave. The only thing is that it's a 50/50 chance that there will be a line. If there is a line, the whole process takes about 1 - 1½ hours. Last, Jackie was very patient, polite, & quick. Over all the experience was satisfactory.

Erica was very helpful, fast, warm, inviting, honest, and overall the just awesome!! The best worker we have experienced out of the countless times we have been here! Thanks Erica for all your help and smiles 😊

Erica from fridley pawn America was great! Friendly upbeat pleasant attitude and nice to talk with during the transaction. Very fair on selling price for my item, every time I have came here to do business Adam, Erica, and Travon have been fantastic, never had a negative experience here at this location, Thanks guys!

Teresa was so friendly and helpful. She made our experience picking out some jewelry great. She was personable, patient, and knowledgeable. We are completely satisfied with our purchase and the whole experience.

Great deals but one of the worst salesman I've encountered. Trevor, is someone whom doesn't belong on the sales floor honestly. Avoid him and his condescending approach. Great experience with everyone else so far!