I needed Makeup services so I called this spa that I had driven by. I asked if they had a makeup artist with enough experience to do a very glam makeup look. They said yes. I also asked about eyelashes. I told them I needed big fluffy eyelashes to work with my eyelash extensions. They said they had a “wide variety of lashes” and could find something to work for me. After all these questions I booked an appointment. When I got there to check in, the person called me Renata. How did anyone get Renata when my name is Diana? I should have known things would be all wrong! The makeup artist was late. I waited. I showed her a picture of what I wanted. The colors were pinkish and ivory. She started doing my eyes with gray and Pearl colors. Then I asked about the lashes. She did not have a variety. Only little ones that would never work with lash extensions. She kept doing my eyes wrong. I then told her to stop. She was not even choosing the right colors! She then told me (after 30 minutes of me being there) that with the makeup she had, she couldn’t achieve the look I wanted. Why didn’t they tell me when I called? Why not before she started? Why after wasting 30 minutes of my life? Also, I have tan skin, and all the foundation she had was for fair skin women. Ultimately if you are looking for a “basic” look and you are white, you can go here. If you like glam and you have some color, avoid this place like the plague!

I woke up and was trying to find a place to get my nails done before my trip to Mexico and after looking for places online I found this one that was like 4 minutes away from me. I called them and made an appointment for less than an hour later (which was great)! I’m a really picky person when it comes to nails and I wasn’t 100% happy with how it was done. Parts of my nail on the side and on top without any color, which was fine since I was avoiding looking at my nails from really close. But just realized, less than 2 days later that one of my nails is chipped. The whole purpose of getting gel done and having my nails looking good for almost 2 weeks was completely ruined! Definitely not worth it paying $55

I brought my fiancee to Sanctuary Salon Spa for a trial run for make up and hair before the wedding. I'm not sure what went wrong, but the job was unacceptable. My fiancee was very sad and washed all the make up off her face immediately after arriving home. I talked to a manager and sent pictures of the work, requested a full refund but only a very small portion was refunded. I'm just glad it was a trial run and not the day of the wedding results. We showed several people the work and all said it was ridiculous. We did find another place and we are very happy we made the switch. Just letting everyone know, because they have a larger company doesn't mean you'll receive better results. The place might be good for something, but not sure. We'd definitely never go back.

I went in for a simple haircut, to have my hair trimmed an inch. Diane cut it terribly bad and she made a hole on the side, cutting a whole part way shorter than the rest. Corey, their Trainer, tried to fix it but made the hole even bigger. My hair is now 7-8 inches shorter, with a huge hole on the side... there is nothing to do about it and it will take at least half a year to get the hole filled. I will have to wear a hat the whole summer until the hair grows back. Avoid this place at all cost.

I had a massage and facial. Both were good. I enjoy this salon. At the end of the service my face got red. I asked questions to understand what it may be and what to look for. The staff showed concern and care. It all worked out well but good to have people who care about the service they provide and the customers.

Last month, my wife scheduled three massages for her, her sister, and her mother for a birthday present. About an hour before the scheduled massage they called and said they couldn’t do all three and asked her to be flexible. She is very accommodating and instead of a massage she voted to do a facial instead. She still paid full price and that was that. Today we had a couples massage scheduled for an early Valentine’s Day treat. Once again they called two hours before to cancel on us. This is unacceptable and so very disappointing. They don’t even offer any kind of discount or something, they just say oops sorry anyway when else can you come in. But if this was the other way around they would happily charge us for a rescheduling fee. What a joke. I’d give less than a star if I could.

My partner treated us to soaks and a Together massage a few years back for my birthday, and we both loved the experience. We’ve been pretty achey and sore as of late, so I decided it was time to revisit for another Together massage - and it was amazing, yet again. Maggie and Phayao were our massage therapists (artists, really) and we can’t say enough positive things about their professionalism, anatomical knowledge, and obvious expertise. They were incredibly tuned-in to our body’s needs and the various areas that needed their attention most, and we both left feeling like sleepy, melted butter. We will certainly be back to see them! The only aspect that could improve upon the experience even further has been touched on in other reviews: the locker/shower room is fairly simple in terms of product offerings and toiletries. The shower had one shampoo and conditioner, and the mirror had one hair gel. I really enjoyed them, however, I also know that not everyone has the same hair and skin type, so they might not “gel” (pun intended) with everyone equally. Having a wider variety or samples would be fantastic, and a great entry point for those considering purchases of the product lines. Also, having other toiletries available such as Q-tips and lotion would add that extra post-shower comfort. All-in-all a fantastic experience worth repeating!

I had a facial with Gwen and it was phenomenal. The whole experience was so relaxing and very professional. I highly recommend!

Great salon, great service by Melanin J, and beautiful haircut! I came in for long layers and I walked out with beautiful layers! My over all experience was amazing, calming, and Melanin took great care of me. Highly recommend her services!

I had a 90 minute massage by Maggie on 12/21/23 at 7 pm. The massage was wonderful, the best I have ever had. Maggie made me feel so relaxed. I would rate 5 stars except the drinking water was empty in relaxation room before massage, so I couldn’t have a drink, and locker room isn’t the best. My locker was very low to the ground, difficult to use due to knee arthritis, next time will request a higher locker. Also the towel/robe return area was overflowing. Locker room does not look inviting at all, and has minimal products. I do appreciate having plus size robes, but the slippers were either way too small, or way too large. Will just use my own next time.

I brought my 12 year old daughter there for a simple trim prior to school starting. They charged me $120 for the cut. I questioned it and they stated that was the price and there was nothing they could do. I paid it and then called back to speak to the manager and they did end up refunding me $50, but that was still a super expensive kids haircut and there was zero transparency in pricing!

Excellent massage with Ling. Wished there were more styling product options in the locker room, since there's an entire Aveda line available for purchase. I was unable to stay for a shower, because there were no products available that helped my hair.

Top-notch spa experience. I love that you get to change into a robe. Just being in the space instantly relaxed me. Plus, I literally got the best message of my life here.

We were group of five on Sunday August 21st,2022. I LOVE, LOVE,LOVE, Best massage I have ever had!!!!! Ling was amazing and really helped to stretch my all body, neck, shoulder, arms, legs etc., and it was perfect. we will definitely be coming back for more. We were all very happy. The facility is spectacular.

Ling and Rich at the EP location were recommended by family friends and they did not disappoint! Both have their own unique styles and they compliment each other well! Will definitely come back just for massages from these two!