Update on November 15, 2022 I am changing my review from 4 stars to 3 stars. The care at Park Nicollet practitioners continues to be excellent in every way, and I remain very confident that you will receive the best in class care. However, for my recent annual physical, I was billed not only for the preventive physical but also for an Intermediate Level Exam. It get into the weeds from a coding perspective, but, in short, Park Nicollet is up-coding in order to bring in more revenue. What this means for you as a patient is that is will cost you more. The other problem with up-coding, especially for annual physicals, is that patients may avoid medical care because they are concerned about the cost. So while Park Nicollet makes more money with up-coding, they also inadvertently discourage ongoing preventive care by charging people for annual physicals. If you have allergies, chronic pain, high cholesterol or are overweight, you are not eligible to receive a preventive physical at no cost. This flies in the face of the ACA and the efforts of public health to catch health problems early while they can be treated more effectively. ***************************** This would be a five-star review because the care I am receiving is absolutely fantastic. HOWEVER, I have some feedback on making appointments and I searched all over the world wide web and the website to find a simple feedback form, and there is no such thing. That isn't my initial problem, but an important one for leadership to fix. I simply want to report a problem with the process of making appointments. So, here is the real problem to bring to your attention PUBLICLY, since you do not have the means to do so privately. It is very hard to find the phone number to make an appointment for your specific department. Once you click on the Appointments button, you are brought into the logged in patient area, but you can only make Video appointments with that system. If you want to make an in person appointment, you will never find the way to do that in your system. To find the phone number to make an appointment, I had to Google "Park Nicollet Phone Number", and from there I was directed to the right department. I understand that you really want to push video appointments, and that is why you make it more challenging to make an in person appointment. Even so, you need to remember that many of your patients are elderly and may not have the ability to solve problems like finding your secret phone numbers. This is what you need to do. When a person clicks on in person appointments, bring up a screen that explains why a video visit may work out just fine. Then, if the person doesn't want that, just give them the phone number. Don't make them search like I did. You will lose patients, and your patients will give you poor reviews.

My review is not for the physician but for the way our billing and communication was handled for someone new to the care system at health partners. After an initial annual visit with Dr. Aaron Timmerman, my husband got a call from the nurse asking him to schedule a call to speak about his diagnostic tests ( blood work) and he followed her advice and did the same. He didn’t realize it was a Chargeable visit aka 200$ payment for a video call that lasted 60 seconds. I wish we can get a hold of the nurse who made him book this visit . This is unfair and I wish we get some answers here! I had the same annual and my results were discussed over the phone and I will happily pay the balance I owe as it’s fair but for my husband , it was unfair and of course calling these customer service where they are trained to say the same thing will not be helpful. I am so done with Park Nicollet. Buyer beware, check and ask why you need appointments should this arise. Be the advocate for your health and speak up. This is fraud in my opinion.

I cannot speak for all. But I had a doctor visit with Dr. Anthony Lee. It was a not a great experience. I felt that he made way to many mistakes, and worst of all did not care. He told me that I should take sometimes off before going back to the office to work, but in his letters that he gave me said the opposite. He misspelled my last name and the letter was really sloppy and short. I strongly recommend anyone reading this to not go and see Dr. Anthony Lee.

I am disabled and must use catheters multiple times daily. UTIs are common. I am to send a message to my primary physician who then orders a UA - as per his orders. However, each time I call, I have to argue with some phone-jockey who tries to ACT like a doctor. This last UTI included LARGE white blood cell casts which means kidney involvement. When I called and spoke to a nurse, I KNOW this info was not passed on and I was not called back. I'm TIRED of arguing with nurses who seem to run the place. Too much power in the hands of small of people. Looking for REAL healthcare somewhere else.

I have been going to see Dr. Lily in dermatology for about a year now and my appointments are needed every 3 months for them to be able to work. Her staff nurses have had to call me 3 times now over the ONE year I have been seeing her to reschedule do to her going on vacation planning them only a month before hand. I myself am going on vacation soon and have hyperhydrosis. Having these shots done are the only thing that make my life comfortable and enjoyable. I was supposed to get these shots one week before going on vacation, but now due to her going on vacation, I am going to have a miserable one. They are so unreliable it is what is truly wrong with our health field, Which is sad to say as I work for a Doctor and when these things happen he makes sure to see his patients as he is the one changing everything on his patients.

I am agreeing with the other reviews that discuss ‘up-coding’. This clinic is consistently up charging me and others when coming in for care. When going in for a preventative annual physical exam, I was up charged for an additional office visit because I discussed ‘chest pain’ I was having. Apparently chest pain can not be discussed during a physical… This makes a large difference in price of the care appointment when it goes from a ‘no-cost preventative’ to an office visit or intermediate office visit.

Each time I schedule at any of the specialty clinics for anything if I can't see my own doctor I am scheduled with an equally competent, kind physician.

Parking was ridiculous. I had to search for 10 minutes for a spot and still walk like a quarter mile to my destination.--then pay $4 for that privilege. I asked at the front desk where gastroenterology is and they sent me to the wrong building. That combined with the parking made me 15 minutes late for my appointment and Dr Brittany Schmidt had no sympathy for that. They turned me away so I drove 35 mi back home for a 70 mi trip for nothing. Probably would have just made me wait even longer than that anyway. You're there to help people right?

I have always been so happy with Park Nicollet that I come back to MN from Hawaii for my care. Made an appt six months ago, paid over $1,500 to get here. I get a call that my appointment is cancelled, but I can get reschedule for January. Explained my situation to the woman who called who clearly couldn’t have cared less and did absolutely nothing to understand or try to help me find a solution. I get things come up but to make no effort to try to help me out after I travelled 4,000 miles is appalling. Left a message for the doctor and no response.

The last six months I’ve gone to the burnsville urgent care and emergency room they never took me seriously. Was extremely sick with mono, throat was closing, couldn’t walk and they told me it was something viral. Went to a different hospital and was hospitalized. My boyfriend went to urgent care because his throat was swollen and couldn’t talk. They took a strep test, didn’t evaluate anything and had us leave. Called the nurse line and she told him to eat ice cream. Had to go BACK into urgent care the same day and the bald “site leader” stuck his head in and laughed at the symptoms my boyfriend was having. He told him they can’t treat a sore throat. He wasn’t our doctor or anything. Our REAL doctor came in and immediately told him she was putting him on antibiotics. Dr Annie Fontaine was the ONLY helpful MD in that building. Horrible doctors. Definitely finding a different place to go to. It’s also the night before Christmas Eve. No compassion or sympathy at all. Isn’t that what doctors are for???

Arrived for a 1:15pm appointment with Podiatry at 1pm. I went to the check-in desk where the receptionist was on the phone. Noticed the sign that said please sit down and wait to be called if on the phone with a patient. So I waited... I checked in online instead, thinking that would speed up the process, finally at 2 o'clock I went back up. Was told by the front desk worker she would talk to the nurse. The nurse, thinking she was out of earshot mentioned that I probably phased out and should pay more attention, and made some other condescending remarks before saying they could see me at 2:45. The real joke is I had to schedule a new appointment elsewhere with the same desk worker. Imagine seeing someone sit in a lobby for an hour and not thinking they might be there for a reason. 🤔

AVOID their mental health services!!! They have canceled my psychiatry appointment so many times since October and now have pushed out my appointment until the end of July. Initially it was because the psychiatrist was on medical leave but they cancelled the March appointment (that THEY rescheduled for the 3-4x) with the new psychiatrist, too. It will be much longer than a year before I finally get to see a psychiatrist and I have been a patient with them for more than 4 years. Luckily I am a therapist so I can monitor myself to some degree, but they are seriously putting their psychiatric clients at risk. Park Nicollet is causing harm and danger to their mental health patients.

Park Nicollet used to be great but now it takes WAY too long to get an appt. I have one tomorrow (GP) that I have waited 6 weeks for. I tried to make a dermatology appt and they were out until October (it was Feb. when I called) - I had to go outside of PN to see a dermatologist. This is unacceptable.

This is the worst care a person can get in the twin cities. Do not go here if you are seeking medical help. You’ll just get a “hang tight”while they don’t do anything for you. But you better believe they wanna bill you asap!

I cant give a -5 so here's one. They do nothing. They laugh at the patients in the ER. They send you home with nothing. I'm speaking from 10 years of getting NO ANSWERS. I've gone to other hospital and miraculously they found the problem. Oh but park nicollet wants you to pay your bill though! Even though they are of no help. So I have bills from this hospital who can't find anything wrong with me. And bills from other hospitals who can. I understand not all doctors or facilities are the same.- but when I feel UNSAFE to enter a hospital because there is never any resolve for my family or I, that says a lot. Do better. You went to school for this. So do the job you are asking me to pay for. It's the audacity for me.

Every time I visit, whether it's a regular check up, urgent care, or a specialty visit, the staff is super friendly and helpful. I gave 4 instead of 5 stars only because of the parking set up - never been a fan of the layout.

I have no intention of ever returning to this clinic or any of the facilities. I have been a critical care nurse for 14 years and have never in my life been treated or witnessed treatment of a patient this bad. I have never left, anywhere really, let alone a woman’s breast center with such a feeling of shame and embarrassment. I hope other patients are treated with more respect, compassion, and empathy than I was. This entire experience was abhorrent.

Do not come here! Scheduling is a nightmare—every time they made some mistake. I ended up in a potentially life-threatening situation because they never scheduled the diagnostic equipment for my appointment and I had to reschedule for 3 weeks later which caused problems during the long wait. And I had to redo labs because they just straight-up forgot to send in my blood for the tests. Who knows where all those blood samples actually went, but they just had zero record that it ever happened (which my bruised and mangled up wrists would disagree with). And now I’m stuck in a truly horrifying nightmare trying to pay their obscenely high bills. I finally went in for one minor procedure and I’ve now received five different bills for the same day, some of them arriving as a total surprise 3 months later. They will take every cent from you and then some, and they don’t even know what the charges are for if you try to ask questions. Go anywhere but here!

Seem okay not the best at all, few people I talked to receptionist and nurse couldn’t answer my questions, and a nurse gave me attitude when I was just asking a few simple questions over the phone that I wasn’t sure about. I understand they can be highly stressed in a time like now, but to give attitude and talk to your patients in a rude manner is uncalled for. Especially when I the patient am just trying to ask for information. I went in there before for dermatology a while back only to find out that the doctor I had didn’t seem like he knew what he was doing or even knew how to work on people of color in the dermatology field. I had to go to a clinic in Burnsville for them to inform me I have some type of eczema.

Disappointed in them since they were bought by Health Partners. Scheduling is horrendous!! There is not a way to consistently see your primary provider because they are always booked. It is a minimum two weeks before you can be seen. In Internal Medicine, Nurse Meredith is rude and argumentive. Most providers have a long wait list even in urgent care responses.

The support staff is horrible. They don't follow through. The Dr I have was great but I have to project manage anything outside my visit. I tell them to leave specific messages in my VM but all they ever do is tell me to call them back. They also don't check Dr notes before calling and then leave inaccurate messages that are confusing. I've addressed this with the Dr who simply got defensive. Apparently there is no accountability. I will be going somewhere else.

Sadly, Park Nicollet has gone downhill over the last 20 years. Appointments are canceled at the last minute, and that's after waiting months for the appt. If you call to make an appt, for the ones you can't make online, no one answers the phone. You get a message to call back another time. My primary care doctor left, and they clinic is down to 3 internal medicine doctors. Obviously, no one wants to work at Healthpartners. It's not easy to change providers due to managed care. But it looks like it is time for me to go to Mayo in Prior Lake. It's a drive, but at least they answer the phone.

The nurses are horrible! If u want to be ignored and accomplish nothing this is the place for you! This is 2 times I've attempted to work these people in a 5 year difference and it's still bad.

I went to Urgent Care in Brooklyn Center yesterday to find out if I could go back to work with a bad cough (not Covid!). While the wait was long, the staff was so kind and caring! I can’t imagine the pressure they’re under, yet they all kept upbeat and took time to talk to me and do extras like get my flu shot.

I went to Park Nicollet Champlin clinic to see a doctor, the doctor was super nice. However, the big tall guy from the lab used the same gloves that he used to open the door when calling me to draw my blood. This obviously violated medical safety protocols and industry standard practices. Also, who knew he didn't use the same gloves from previous patients if he ignored basic safety medical rules.

Two hour wait just because we didn't check in online I think people who got here first should go first I will never come back lobby filled up twice and we still didn't get in what a joke with a hungry ten year old