Jenner and Matt are the best. I will not go to any other post office! Thank you for your wonderful service.

The new employee Jenner is the best ! He’s quick helps everyone out fast and as efficiently as possible , he is enthusiastic I love his attitude and he always makes sure I know where the return code is on my receipt! 10/10 employee give him a raise.

I've visited other post offices in the area (arlington heights, palatine, mount prospect) and this is by far the best one. The employees are efficient and very professional. I just dropped off a package on Tuesday and was given an estimate of delivery to Texas by Friday. I just checked the status, the package already arrived as of today (wednesday.)

They deliver at all randoms times of the day, Mon-Sat. They never deliver around the same time. The earliest they’ve come is 5, the latest being like 9 pm.

This is a smaller post office compared to other ones I have been to. They do not provider passport services, which is a bummer. But I am beyond happy about the work they do here. I use the drop off box inside to drop off packages on a regular basis (before 5:30pm on weekdays), and they always get scanned on the same day.

This post office is the closest to me and I’m so thankful, compared to PO’s in Chicago where I used to live, this is heaven! Kind workers and helpful, one even sings!

I usually sended packages from this store, but the last two packages I sold on eBay were lost, because of a guy who works in this location. I first sent two packages at the beginning of January 2023 but they were lost. By end of January 2023 I went to this location to send two more packages, and at the same time find out where they sent the other two packages, while I was in the line and saw one guy opens a package that looks like mine, then he pulls out an item that was very similar to the one I just sent. I asked him what are you doing? this is my package, why are you opening it? He told me - Oh sir, you used the wrong eBay shipping label, you can not send this item via media mail. I took the two packages from him and left to replace the shipping label. Ok I agree, but why did he open my package? It was a very sad experience, I WILL NEVER VISIT this store again. Now I don't know how to find my packages, they weren't insured and the package research case #47541873 was closed, because USPS can't find my packages. Today Feb 12, I have lost two packages cost about $300 dollars, I lost a lot of time trying to find my packages, because my packages were sent back to my address, but I never received them, they are lost. A very sad experience.

Jenner was very knowledgeable, helpful, efficient and friendly. Prospect Heights Post Office is the best in the area. I live in Mt. Prospect but I get much better service in Prospect Heights. Lines move much faster. Matthew is also very knowledgeable, helpful, efficient and friendly.

I am from Chicago and we just moved to Arlington Heights. I went to the post office in Prospect Heights. I was completely surprised at how wonderful the postal clerks were to everyone I witnessed. They were polite, knowledgeable and respectful. Quite the change from my experiences with the post offices in Chicago. Very positive experience.

Why today, 2/6/22. the post office at 9.30 am not working? She was closed. People come with parcels, letters and there was no one to service them. There was no information as to why the post office was not working. Is this how you build trust in the USPS?