5/5 V H. 1 year ago on Google
One
of
the
most
important
thing
for
any
property,
specially
one
as
unique
as
yours,
where
guests
travel
specifically
to
your
place
and
expect
to
have
a
wonderful
experience,
one
thing
is
very
important-
how
you
welcome
your
guests.
Any
hotelier
knows
that
first
impressions
matter
a
lot.
This
is
the
only
place
the
property
failed
but
other
than
that
it
is
exceptionally
put
together
in
terms
of
the
accommodation
in
the
luxury
tents
and
the
over
all
infrastructure
of
the
property.
It
has
been
done
with
great
style
and
provides
a
unique
and
original
experience
during
the
stay.
For
someone
who
has
been
to
Venice
several
times,
it’s
an
exciting
way
to
experience
Venice
differently.
We
happened
to
arrive
to
the
property
1.5
hours
earlier
than
check
in
time
and
our
welcome
was
to
our
great
surprise
unexpectedly
terrible.
The
moment
I
stepped
out
of
my
car
I
was
almost
screamed
at
with
“do
you
have
a
reservation?”
-
No
Ciao,
No
Welcome.
Then
we
were
repeatedly
reminded
of
the
check
in
time
(which
we
knew)
and
essentially
asked
to
leave
until
check
in.
Not
even
a
glass
of
water
was
offered,
in
fact,
when
asked
for
a
glass
of
water
and
an
espresso
so
we
could
sit
and
enjoy
the
nice
garden
until
we
could
check
in,
we
were
told
by
Sara
that
they
are
understaffed
and
we
must
wait
till
check
in
time.
Thankfully
and
eventually
Sebastiano
was
so
kind
and
professional
to
offer
us
some
refreshments.
This
was
at
the
right
time
as
we
were
moments
away
from
leaving
the
property
and
finding
another
option
in
Venice.
I
am
sure
it
is
understood
by
the
property
that
a
guest
is
your
guest
from
the
moment
they
book
your
place
and
not
after
check
in
time.
I
run
two
luxury
properties
myself
and
therefore
being
very
generous
with
my
evaluation,
I
understand
that
sometimes
things
can
be
stressful
and
eventually
Sara
was
kind
and
offered
us
some
fruits
and
Prosecco
by
the
pool.
After
check-in
time,
of
course.
Compliments
to
Sebastiano
and
the
lady
during
breakfast
service.
Overall,
I
recommend
this
property
despite
having
many
great
Glamping
experiences
around
the
world,
this
one
manages
to
impress!
..and
I
specially
pass
my
compliments
to
whoever
designed
the
place
and
managed,
so
tastefully,
to
find
the
perfect
balance
between
elegant
Chic
and
a
farm
experience.
Bravo!
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