Poor customer service! If it's the store policy for customers to not interact with the pets, I can understand and respect that. However, it did not seem that this was the case as the signs on the animal cages said "please ask for assistance." Every animal we asked to see, the employee gave a different excuse. We weren't allowed to see any of the animals after asking multiple times. Unprofessional and we won't be coming back to this store!

Absolutely LOVE this store and staff! Their name is unfortunately misleading but I soon found out they are a full-service pet shop. I just moved here and was looking for something like this without the big chain feel to it and I found what I was looking for! I just set up a small fresh water tank and they have a nice selection of both fish and plants. I special ordered a larger quantity of Cardinal Tetras and they were so easy to deal with. They called to let me know the status of the delivery as well as soon as they arrived. They also gave me a special price as well as helped me with plants. I got a couple of sword plants as well as anubias and I think they look great in my tank. THANK YOU to all of the wonderful staff!!!

I purchased a fish and within 24 hours he she passed. when I visited the location the following morning with my receipt with the fish after reviewing carefully the return policy I was denied and extreme I was almost about to purchase another but I will use my money where the company honors their return policies even with the multiple degrees and facets that livestock as fish require I spend my money elsewhere.

Excellent staff. I would do whatever needs to be done to keep the two young locals part of staff including giving them a raise right now. I will continue to shop here as long as they are on the payroll.

Went in search of supplies for our aquarium. Very good selection available here.

Great little petstore. Some items are very pricey. We got a premium dwarf bunny there that is the best! She is so sweet and maxed out at 4lbs. Super cute! Like too cute! We absoulutely love her. (They will tell you they sex the bunnies) don't trust them lol! They said ours was a boy and she turned out to be a girl. Research bunnies and tell for yourself or ask a vet.

Staff were very helpful , self washed our dog , Jack loved it

Great customer service. Nice friendly place to shop with your pet.

This is our one stop place for self bathing our two 40 pound doodles. The tile lined bathing stands are always clean, the water hose wands and blow dryers work perfectly and the provided towels are always clean and absorbent. They also provide shampoo and conditioner but we bring our own. Did I mention the tubs are the perfect height and rubberized aprons are provided also? For $10 this is by far the best dog bathing spot in South Naples.

Great place. Self dog wash station is wonderful. I don't have to hurt my back. Shampoo, conditioner, towel and dog treat included.

Great place with nice employees. Always a pleasure to go to this store.