1/5 Naomi J. 1 year ago on Google
We
had
stayed
at
this
hotel
several
times
with
no
issues.
On
our
final
stay,
we
checked
into
a
room
and
it
wasn’t
freezing,
but
the
heat
was
just
not
blowing
hot
air.
We
called
the
night
manager
who
immediately
came
upstairs
to
check
it
out,
confirmed
it
wasn’t
blowing
hot
and
gave
us
a
key
activated
for
the
room
next
door.
He
said
"I
have
to
put
the
room
out
of
service
and
housekeeping
needs
to
clean
the
room
anyway
since
you
used
it,
so
just
keep
both
rooms
for
the
night
if
you
want.
You
can
have
a
dressing
room
and
a
sleeping
room,
one
person
likes
it
hot
or
cold,
I
don't
care,
just
check
out
of
both
rooms
in
the
morning."
So
we
did
just
that.
I
slept
in
the
cool
room
and
my
partner
slept
in
the
hot
room.
When
we
were
leaving,
we
did
like
the
night
manager
said
and
checked
out
of
both
rooms.
The
morning
manager
said,
“well
you
used
both
rooms
so
I’m
charging
you
for
both
rooms”
and
did
not
believe
us
that
the
night
manager
said
we
could
use
both
rooms.
We
only
checked
into
one
room
but
got
charged
for
two
and
there
was
no
rationalization
with
them.
We
called
the
GM,
Nick,
who
was
rude
and
accused
us
of
lying
so
we’d
get
two
rooms.
He
said
he
had
all
the
evidence
he
needed,
he
could
tell
we’d
been
using
the
key
cards
for
both
rooms.
Still
no
rationalization
that
the
fact
we
had
working
key
cards
for
both
rooms
meant
we
had
permission
to
be
in
both
rooms.
The
night
manager
should
have
turned
off
the
key
card
access
if
we
didn’t
have
permission.
We
contacted
CHOICE
hotels
corporate
office
and
they
can’t
do
anything
about
it
because
it’s
a
franchise.
Thankfully
I
was
able
to
dispute
it
with
my
credit
card.