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Mountain Valley Inn image

Mountain Valley Inn

Hotel

Humble low-rise hotel with pared-down decor offering free Wi-Fi, in-room coffee & an exercise room. People often mention room, towels, clean, hotel, floor, sheets, shower, nice,


Address

420 W Broadway St, Missoula, MT 59802

Contact

(406) 728-4500

Rating on Google Maps

2.20 (196 reviews)

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Working Hours

  • .: Hide open hours for the week

Featured Reviews


Frequently mentioned in reviews: room (16) towels (9) clean (7) hotel (6) floor (6) sheets (6) shower (6) nice (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Anna C. 6 years ago on Google
    Don't let the provided pictures fool you! I was expecting to enter a divey hotel but this place was the nastiest hotel I have visited since the time I spent in Africa. The elevator floor was covered in dirty, sticky gunk that made it obvious that the floor hadn't been mopped in weeks. The hallways smelled like smoke and were incredibly dingy. Once inside the room we were missing a curtain panel so the window wasn't fully covered. The remote didn't work. The wallpaper was peeling off. The carpet was so disgusting I kept my shoes on at all times. I pulled back the blankets and my sheets had a huge yellow stain. I went down to get new sheets (since the phone doesn't connect you to the lobby) and when I got back my key no longer worked. Thankfully my boyfriend was inside to let me back in. The shower curtain was covered in mold. The toilet was poorly cleaned and I ended up wiping it down myself. I could go on and on. This hotel was just disgusting and this is all after the "change in management" and "upgrades". I would not recommend it to anyone. Just sleep in your car.
    3 people found this review helpful 👍

  • 1/5 Makayla W. 4 years ago on Google
    I booked this Inn for 4 days. I had a smooth check in. Once I received my room key and got up to the hotel, the beds were nicely made and the main room was decent. As I walked through the room and got to the bathroom I noticed hair all over the counter and the shower was awful! Once I pulled back the sheets of the bed I noticed crumbs in the bed. (They were easy to brush off). <br/>The next day, I wrote a note for housekeeping asking them to wipe the counter off, and add fresh sheets to the beds, and to leave extra towels for the littles ones I had with me. ( A very nice note) I left the room early that morning and returned between 9-10p that evening hoping to come back to the room with clean sheets and additional towels. This was the first REAL disappointment for me! I walked down to the office. Mind you, the property manager was at another location given the note taped on the glass door on the main door with a number to call. I called the number and he said he was at another location and he would personally bring fresh towels to my room in about 20 mins. I stayed up for 2 hrs waiting for these towels to take a shower myself. Finally, I gave in and and got some rest! The second night I walked down to the office to ask why my room was skipped during housekeeping and to ask for towels. The Manager explained they were short on housekeeping. (I’m very understanding, as I myself run a cleaning business). Fast forward to my 3rd night in the hotel. <br/>Still no housekeeping! <br/>Still dirty sheets! (Manager offered to come up and change them) <br/>No clean towels waiting in my room I have paid for!<br/>Again, I had to walk down to the office and ask for clean towels. <br/>*Ran out of toilet paper <br/>There, I asked for a refund and explained how dissatisfied I have been with my stay and was told he couldn’t do a refund and the owners are not contactable and they would reach out to me in the morning. We were on the third floor and it seemed like there was someone walking on the roof all night. <br/>I will always, always from this point on, read the reviews on a place! This is my worst Inn experience I have ever had.
    1 person found this review helpful 👍

  • 1/5 Shelly L. 4 years ago on Google
    The air conditioning was broken. They weren’t ready for us to check in even though we made a reservation. We had to call the front desk to get more towels because they only left one for us to use. The shower was nice and hot, and the beds were comfortable but with everything it was lacking I will definitely choose another place to stay next time.
    1 person found this review helpful 👍

  • 1/5 Shannon S. 5 years ago on Google
    This was, by far, the worst motel experience I have ever had. There was garbage under and around the bed, mold on the shower curtain, filthy matted carpet, holes in the wall, only one of three lamps worked (one didn't even have a light bulb), tattered furniture, a fluorescent light above the mirror by the bathroom that would not turn off (I believe the hole in the wall used to house the switch), security latch ripped off door, and the list goes on. I will be posting multiple online reviews to save others from this horrible experience. I would have been better off sleeping in my car.
    1 person found this review helpful 👍

  • 3/5 Rachel S. 4 years ago on Google
    All of the hotels we had been to were full up. I made a reservation here through a website and had no problems checking in. The gentleman at the front desk was super nice and very accommodating. We ended up with a room on the third floor. The shower has a textured floor that isn't really fitting for hotels/motels as it is not as easy to clean as a regular floor, which in deed not as clean as it could be. The bed was very loud anytime we sat or really moved at all while laying on it. Over all though, it was clean and easy. I maybe wouldn't recommend for more than one night. It was a super easy and pleasant stop for us though.

  • 1/5 Chelsea C. 4 years ago on Google
    Took us 2 hours to get checked in because no one was in the office when we arrived and we had reserved a room. One towel in bathroom for 2 people. Lady acted annoyed when we asked for another towel. No toilet paper the whole time. After the first night we couldn’t get ahold of anyone for more towels and toilet paper the whole time, and no one in office. Bathroom disgusting, hair all over that wasn’t ours. Bed felt and looked dirty. Floor was dirty. Back door wouldn’t close. Shower didn’t work right. Very disappointed.

  • 3/5 Mohammad A. 4 years ago on Google
    Wasn't a bad motel. Sure it needs to be updated in several decor areas but overall I slept well. But let's talk about the bad things. First, the room I was in was probably very far from the Free Wi-Fi that the motel provided. I could barely get any signal so it was unusable. Second, two lights didn't work in the room which made it a bit dim. Not a big issue for me but worth mentioning. Lastly, the tub sink didn't have any cover and looked supper rusty which was disgusting to me. So overall not a bad motel but not great too. It served it purpose for me and slept well. Air conditioner was good and bed was comfy. Needs improvement in some areas. Was a bit expensive though.

  • 3/5 Debi P. 5 years ago on Google
    The staff here are very nice and very accommodating. We stayed here because it was close to the hospital where our dad was staying and they took over the place and are getting it back to being a nice place to stay. It's one of the places that works with the hospital to give you a cheaper rate. Our room had a fridge, microwave and a small coffee pot. We were able to bring our small puppy. The rooms were clean. Most of all the couple that manages the place were just real nice people and made am unpleasant trip a little more tolerable. Thank you both. Bernie & Debi

  • 3/5 brandon d. 4 years ago on Google
    This was a good place to crash overnight for the location and price. The staff was extremely friendly and helpful. Rooms definitely need to be updated but it was expected for the price. There was barely any toilet paper and no soap or shampoo in the bathroom. I'm sure the staff would've provided some if asked, but I had my own anyway.

  • 3/5 Sarah M. 7 years ago on Google
    The staff at the hotel are very friendly. My room had wood floors and a balcony. Floor was dirty. My baby's feet were black within an hour of crawling. The only good thing about this place is the friendly staff and it's located close downtown. Air conditioner broke for 2 days. Fixed now but does not cool the room off at all. Hardly blows air on the highest setting.


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