I reserved a car over a week ago. When I went to get the car a couple of hours after I said I would be there, they said because I didn't come within a half hour of my reserved my time, they cancelled it and had no car. I was told that I would have to come back after 4 p.m. and maybe they will have a car for me. Also, they do not pick or deliver. I had to go to a complete different company and pay twice as much as I should have. I will not ever use these guys because they are liars.

If your trying to get a rental car I don’t recommend this location they gave me my car a hour late and I wasted more gas since it was a bigger vehicle that I didn’t ask for. Then the car started leaking oil so I wasted my whole Sunday trying to exchange the vehicle and they still charged me another day. Victor was very inconsiderate of the situation and basically said not my problem so if you want your car rental experience to go smooth and not waste your time trying to get to where you need to go I don’t recommend this location at all!!

Outstanding customer service! Thank you Javier for making me feel like a valued customer. Great price! Great car! Super clean! (by Javier also) They definitely are my go to and I recommend them to everyone.

The staff was great, however who ever is in charge of cleaning the cars needs to be fired. Got a sonata and there was not only stains on the seats. There was coffee like slappers on the Passenger seat belt where the belt extends from. I was able to clean it will water and a towel. So I feel I need to clean the car now. I ever felt that way about a car before. Just FYI I do my own car work and work outside a lot so it’s not a germaphobia thing.

Statefarm covered our rental car and we were told we only had to call to arrange pick-up and drop-off dates. When we got there the front desk the worker surprised us with the $50 sec. deposit which we were happy to pay BUT they don't accept cash and didnt accept the policy holders ONLY credit union debit card. When I tried to pay on her behalf we were told "Only the policy holder can pay" so we were left with no car and had to call our insurance claims and were informed we should have been able to pay and statefarm didn't know why they told us that so we've been sent to Enterprise. DO NOT RECOMMEND HERTZ, they will tell you over the phone everything is ready but surprise you with inconveniences once you go to the location.

It bad experience with hertz. 1st very bad customer service. We reservation 2 week advance, last minute they said NO car available. Zero ⭐.....

I made a prepaid reservation 5 days ago for a car then no car for me, an 3 hour delay option, not 100% sure for me but i only rent for a day ??? I used to go to Hert in Huntington beach which never disappoints me while i live in Garden grove, :( give a try for closer location but failed. That makes sense when they have only 3 stars review. They even say anything sorry for that.

About a month or two ago I was looking for many different rental places to rent out a car for Vegas and I came across Hertz. An overall pleasant experience as I was able to rent my first car here (2020 at Toyota Corolla) without a problem and at that time I wasn’t charged a young rental fee as many other places do. Had the car for a couple days without a problem from picking it up at this location and returning it at John Wayne Airport and the price I paid for the rental was very good compared to other rental places.

Great costumer service clean respectful and will work with you I would refer to a family/friend this is the place Togo Victor is a great guy very easy going n there for you and your needs very fast

I came in after a bad experience with the enterprise down the street who I had a reservation with. As soon as I came in Victor helped me get a car and got me setup at a moments notice. Victor was professional and very polite and I even had options to choose from. This made my morning because otherwise I would've basically been stranded. If your car is in for repair I definitely recommend this hertz location. Victor is a great guy.

Really easy my car has been totaled since then and I have purchased a new car however Hertz was great they pick me up they drop me off everything was done very fast very easy even with State Farm involved or they pay 80% and I paid 20%. They took a small down payment and off I went. And it was just as easy to drop it off at another location when I was done. I wish all rental car places were like this and the staff was exceptional.

The employees at Hertz took care of me like I was family. From the time I got there till the time I had to return the car, they were nothing but polite and courteous. They will call to follow up and make sure everything was OK and that I was happy with my rental. Because it was from an accident not of my own fault I think they treated me with extra care. I don't think I don't want from another company ever again. I recommend using them to anybody who has to rent a car. Their inventory is off the charts, to the point that I am purchasing the one that I drove. Thank you Hertz Garden Grove. Kathleen

Very pleasant experience here. Had a reservation and Javier is awesome and gave a complimentary upgrade! The car was super clean and smelled fresh. On top of that, I accidentally left my personal key after returning the car. And I tried my luck to ask if they had my key after several days. Sure enough Javier has seen it and saved my key there! Thank you again. Will come back soon for next rental need.

This location does NOT have after hours drop off and it is not indicated anywhere on the website