Douglas Mental Health University Institute image

Douglas Mental Health University Institute

Psychiatric hospital

😠 My brother left hospital feeling worse then he ever did and just wanted his life to be over with, he’s been crying for past 3 hrs and would not tell me the name of this female doctor who ever she is, doctors like her should never be doctors and should obviously change profession & definitely not com... People often mention hospital, doctor, Douglas, time, life, years, told, needed, patient, people,


Address

6875 Bd LaSalle, Verdun, QC H4H 1R3, Canada

Website

heaven-on-earth-phychiatry.business.site

Contact

+1 514-761-6131

Rating on Google Maps

3.10 (141 reviews)

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Featured Reviews


Frequently mentioned in reviews: hospital (17) doctor (11) Douglas (11) time (10) life (9) years (9) told (8) needed (8) patient (8) people (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Doris 1 year ago on Google
    My brother left hospital feeling worse then he ever did and just wanted his life to be over with, he’s been crying for past 3 hrs and would not tell me the name of this female doctor who ever she is, doctors like her should never be doctors and should obviously change profession & definitely not competent enough to be in a position to help mental health patients already on meds wanting to kill themselves after leaving her office! Day by day, he was getting better, and started to see a future in living again till he met with her today and what ever she told him made him feel worse then he ever did… I’ll get to the bottom of this and file my formal complaint on social media & radio stations if I have too, Extremely irate!!! My brother is the only family I have left and has a heart of gold, yet this female doctor who’s more interested in the $$$$ she makes, instead of helping people as she supposed to do, truly made things even worse. God forbid anything should happen to my brother I put the blame on her and this hospital. Zero stars for this place!!! But have to give 1 in order to post this
    20 people found this review helpful 👍

  • 4/5 Lupa D. 1 year ago on Google • 418 reviews
    Nobody wants to need to visit the Douglas. Irregardless, the hospital itself is very much needed by thousands in the community. We were pleasantly surprised by affordable parking (6.25$CAD for 4-24 hours), which is negligible compared to the Royal Victoria, Montreal General, Hôpital St-Justine, and the Montreal Children's Hospital. Security and staff inside emergency were gentle, patient, and helpful..., even when dealing with belligerent patients. The grounds are beautiful..., there is even a discgolf course festooning the fields. Many reviews criticise the wait times. We did have a long wait but this is because triage is different given the illnesses treated at Hôpital Douglas. Mental illnesses are not as simple to identify and treat as, for example, a broken arm or hypothyroidism. Patients need staff to evaluate patients carefully given the complexity and obscurity of disorders. Moreover, the Quebec healthcare system is woefully underfunded, understaffed, and unprepared for surges in admissions. Perhaps Quebec will choose to invest in healthcare by educating more healthcare workers and funding places for these graduates. When our community invests in its healthcare and education we help everyone.
    10 people found this review helpful 👍

  • 1/5 M. G. 2 years ago on Google
    The "care" they purport to offer is an absolute disgrace. Staff were utterly lacking in empathy. I was given a diagnosis without explanation and told to "get over" my problems. Avoid at all costs.
    15 people found this review helpful 👍

  • 1/5 Shannon S. 1 year ago on Google
    Disgusted by the level of treatment. When someone is on their knees begging for help and you dismiss them. There's no place for Drs like you in the field of Mental Health. Some people took all they had in them that day to seek guidance and assistance, maybe some reassurance and empathy...a plan to get their life on track, because they had hope.but left with nothing except for a snarky remark, which was dehuminzing and uncalled for. Patients are human they have rights to be heard and not silenced. I am still in shock and disbelief that is person is in the medical profession.
    15 people found this review helpful 👍

  • 1/5 Karen H. 1 year ago on Google
    My son was admitted under the impression that he would be getting daily group therapy and individual therapy several times a week to help with suicidal thoughts and BPD. After admission we found out, because of covid, no services were offered. The Douglas was just going to give their diagnosis and administer medications and make sure patient was stable to go home (10 days, adequate time in their opinion for someone to no longer be suicidal, ha). Please make sure you have your own plan for help after being released (you'll have to go private as government services are 8 month wait list). They offered zero referrals or follow-ups after release. They over medicated my son so once he was released his GP had to signicantly reduce his dosages. Unless person going into the Douglas is a danger to others or themselves the Douglas won't be any help as the services needed to recover aren't available at the moment. The stay there I think was more damaging than helpful.
    14 people found this review helpful 👍

  • 1/5 S A. 1 year ago on Google
    My spouce was transfered there after apparently agreeing to go there while I was away from the hospital. Now he is being kept against his will (against my will and his father's will). We don't get updates about his situation or any meds he is given. The room is dirty and he has no help to shower (both hands are in casting) We have started legal procedures to get him out.
    10 people found this review helpful 👍

  • 1/5 John H. 1 year ago on Google • 3 reviews
    Just called the Douglas hospital inquiring about the ER wait times as the RV is near 160%. I was told by the Francophone Emergency Room receptionist it wasnt an emergency if I had to ask that question. After telling her her response lacked empathy she said to go somewhere else if I didnt like her answer.
    9 people found this review helpful 👍

  • 1/5 Drew P. 2 years ago on Google
    Got to love going to places where theyd rather fill their wallets than help your mind.
    8 people found this review helpful 👍

  • 1/5 Really T. 1 year ago on Google
    Marieanne Boisvert doctor at intake is neither caring or competent. She makes situation worse, never listens and refuses help obtain follow up help for even when the person clearly needed it. She's a liability to the Douglas.
    8 people found this review helpful 👍

  • 1/5 Danielle D. 2 years ago on Google
    Covering up the fact that residents are drinking dirty water , infested with lead , and then firing a loyal and empathetic employee because she brings it to light …that’s a disgrace !
    8 people found this review helpful 👍

  • 1/5 Salman R. 2 years ago on Google
    Staffs' rude. These people fed up with their jobs, retire or defund them. What's the point, when there's such a lack of compassion
    8 people found this review helpful 👍

  • 1/5 javi7701 3 years ago on Google
    The perfect example of government buffoonery.
    8 people found this review helpful 👍

  • 2/5 R M. 2 months ago on Google • 311 reviews New
    The 2 stars is just because of one therapist I had a long time ago in the eating disorder program. She made this place not worthless. I wanted to continue therapy with her privately after my sessions were done because it was so hard to find good therapists at the time but she wasn’t allowed to sadly. Mimi Israel is a sad person and she was head of the program somehow. I saw her in private practice a couple times and refused to return after her advice to me at the peak of my anorexia (when I wasnt interested in gaining weight and just wanted strategies for coping with the obsessive thoughts ) was to “drink 3 glasses of milk per day to gain 10 pounds” and similar things. I wonder if she’s come to her senses or went back to school because it seems her education was outdated at the time. I didn’t lose motivation to improve and went to other therapists . I eventually was referred to the Douglas and they almost placed me with her again. I said hell no! They were going to put me in a group and I wasn’t comfortable talking about very dark things in a group of already traumatized people and didn’t know how it could help so luckily they placed me with that one amazing therapist. A blessing. I’ll try to find her name soon but I couldn’t find her anywhere online these days. At the time she must have been the first person to take my complex issues seriously and empathize with me thoughtfully enough to help me in my whole life🦋 I returned once in more recent years to the overnight outpatient emerg or whatever you call it when I had a FEP. I was really overwhelmed and my friend thought to bring me but it wasn’t worth it. I wish they could have just helped me chillout at home. Not the best friend I thought they were. The nurses made me sleep in the hallway with the lights on bright and hardly fed me anything the next day. I had to sleep a second night in a room with another person. It was sketchy. They wouldn’t let you walk outside, everything very controlled and rude. I was unstable and ended up letting a guy that was there sleep over when I was released because he would have been homeless and I had impaired judgement. He wasn’t safe to be around but luckily didn’t hurt me or steal anything valuable. I hope he still appreciates the stupid risk I took for him. People are not ok. If my abusive mother hadn’t come to visit at the hospital and bring me food I would have starved. So much for a hospital that specializes in eating disorders. They wouldn’t let me leave with her. Had to wait my turn to be discharged. Luckily I didn’t have a job to go to. Nothing is really done except getting you in the system. Psychiatric meds journeys start here and they’re not rly helpful to people who have so much at stake. They could do damage to your life. After years of meds , some I was taking started giving me MS like symptoms and these symptoms luckily stopped when I stopped the meds. If you or your family member doesn’t have self awareness don’t give them meds because they won’t be able to tell you what they’re feeling. I retained body , psychological and emotional awareness through all of this so I was able to somewhat defend myself

  • 3/5 CandyPinkPrincess Q. 2 years ago on Google • 7 reviews
    My husband got autism and he get better by the treatment policy of Douglas. I can say thank for that. And I am very appreciate that my husband get improve in his life by the help and the hard working of every worker over here But the problem is when my husband was locked down in hospital. The doctor don’t event mention the specific period for his stay. And when he see doctor they always said he will come out after few days or after one week. But keep delay his stay after that period. It no good to give the patient and his family a hope and break the hope after. I don’t like to keep waiting my husband without hope!! The patient of the hospital is the client. The worker should keep their credit to their client and improve their work effect so the patient (their client ) will like to work with the hospital for long time
    7 people found this review helpful 👍

  • 1/5 Sake H. 1 year ago on Google
    Went there after being diagnosed with a depression and TDAH . Worst place tge staff is rude and no professional i wait for hour because the nurse did a wrong evaluation didn't listen to what i have to say only try putting word in my mouth thqt i didn't say ....i rather kill myself than go back there .....oh and the moment you enter this place you lose all your canadian right . Dont think ever going out .
    7 people found this review helpful 👍

  • 5/5 Yellow P. 1 year ago on Google
    Great and caring staff. I would definitely recommend everyone come here if they’re struggling a lot with their mental health. They can give you the tools you need to help yourself. Of course, like with every hospital, there is some staff who don’t have any respect for the patients and think they are superior to them. Just make sure, if you’re a patient, to advocate for yourself. Speak to a judge if you feel you are being mistreated. It is your right. Also, if you have family you’re close to, let them know what’s going on with your treatment so they can advocate for you too. As for what it’s like on the inside, the food is quite good in my opinion. The amenities are a little old and worn down (don’t have/can’t post pictures though). You can usually wear your own clothes (inpatient) so no hospital gowns for the most part and no grippy socks :) Taking pictures, filming inside isn’t normally allowed for confidentiality reasons. I might add to this review if I can think of anything else. You got this :)
    6 people found this review helpful 👍

  • 1/5 skylar h. 2 years ago on Google
    Needless to say, the photo explains it all. Everyone, even mentally disabled people, are still people. Disgusting.
    5 people found this review helpful 👍

  • 5/5 ToutetRienMB 3 years ago on Google
    I've been there today and I really don't regret it. They know their jobs and they really found how to help me. Instead of loosing time in normal emergency for 16hours, and finally see a doctor that really just wanna kick you out as soon as he can...they where kind and comprehensive. Thanks for everything!
    5 people found this review helpful 👍

  • 1/5 Yuni 7 months ago on Google • 13 reviews
    Horrible service. I called 5 times and now get sent straight to some random loud noise machine, or left to leave a message and no one has called back in ages after countless messages. The physiatrist I was assigned made me feel really unheard and when I expressed my want to change to another doctor he instead ignored me and closed my file. Do not come here unless you want your mental health to worsen.
    4 people found this review helpful 👍

  • 2/5 Chantal V. 3 years ago on Google
    They stole Will's chess board, it was his only use to cope.
    4 people found this review helpful 👍

  • 2/5 Summer P. 3 years ago on Google
    Went in for an evaluation willingly to be currently held without consent and withheld my posessions so thanks for the great help
    4 people found this review helpful 👍

  • 1/5 Gabby C. 2 years ago on Google
    Give the patients clean waterrrrrr. That's just evil
    3 people found this review helpful 👍

  • 1/5 Best Twitch M. 4 months ago on Google • 5 reviews
    People who work here are terrible, security calling me stupid straight to my face. No wonder , I’d be upset making $12 an hour too
    2 people found this review helpful 👍

  • 5/5 Kim S. 3 years ago on Google
    Great experience they really helped me. Staff was empathetic and friendly
    2 people found this review helpful 👍

  • 1/5 Tomy 6 months ago on Google
    waited 6 hours to be send to another place - waiting room without any food or drink opportunities
    1 person found this review helpful 👍

  • 4/5 castorz 2 years ago on Google
    Cool place if you need a break. Whenever I go there it often feels like a vacation. Doctors can fix your medication troubles. 4 stars because they pile a lot of responsibilities on you when you're there (wake up at 7, EKG's and vital signs). Also I'm really sad they don't offer cigarette breaks anymore!
    1 person found this review helpful 👍

  • 4/5 Daisho K. 5 months ago on Google • 10 reviews
    Lots of population diversity. Nurses were nice. The food was good too. The only thing to note is the TV remote was missing all the time. We were not able to change the channel.

  • 5/5 Camryn C. 1 year ago on Google
    Very quick service. Staff was nice

  • 1/5 Olympe De G. 1 year ago on Google
    Useless, no one really cares about the patient They told me I should just be happy, find a job and everything will be fixed in my life

  • 2/5 Ian S. 1 year ago on Google
    Staff was incredible but the doctor should lose his license. He belittled me and treated me with condencension and disregard to what I was saying

  • 5/5 Steve L. 2 years ago on Google
    Its ok just loving to maybe see my futcher me working there

  • 5/5 Sandy K. 2 years ago on Google
    I am very thankful to one of their psychologists.

  • 5/5 emilie p. 3 months ago on Google • 1 review New
    Believe it or not, the douglas is the right place to go if you need help. There are different units for different age groups. I spent 2 months at Pavilion Stearns which is a Unit for Children and Adolescences (regular admission time is like 5-7 days, don't worry). Most of the staff are amazing and very caring. They won't dismiss you no matter how small you feel. They are educated in regards to helping the patients in recovery. Overall, my experience there was rather positive. Maybe it was just good timing, but even when I was discharged back into reality I will never forget the unique experienced that I lived at Douglas. I had finally gotten the help that I needed after years of struggling. If you are a kid or a teen reading this review, whether or not you're looking up Douglas because you're about to get admitted or just out of pure curiosity, you can rest assured, you are in good hands. :)
    15 people found this review helpful 👍

  • 1/5 Rando P. 3 months ago on Google • 1 review New
    This happened In December of 2018. I don't know why I did not write this sooner, I never shared with anyone about what happened until I told someone and they told me I should file a lawsuit. But I am writing this review because I hope this hospital reaches out to me because you have to fight and argue to get anything in this province. I went to the emergency department because I was suicidal and wanted to jump off the victoria bridge. I was assessed and admitted, keep in mind I was 19 years old at the time. I was in the emergency for 10 days until I was admitted to CPC2. It was during the holidays close to christmas I have been in the unit for 5 days without seeing a psychiatrist. At the unit I was followed by a very rude nurse, I forgot her name but she was of Haitian decent and she persistently made me feel horrible and would never ask me if I was okay. I ended up self harming from a can of soda that I crushed. After the nurse saw she just did not bat an eye and was blaming me and saying I was manipulative and that I am doing this for attention. I was Finally seen by a psychiatrist called Dr. Iskandar or Iskanadran. I need to make a request to get my medical files if I want to file a lawsuit to this psychiatrist. He kept asking me what my plan was which was very vague and I kept giving him an answer and he kept repeating it and I yelled at him because I could not take it anymore. He told me that I do not belong on the unit and I was doing it all for attention and he discharged me. I had no job and no one even thought of putting me on sickness ei or any followup or support because I had no family that could take care of me and I was basically abandoned by them because they couldnt handle my mental illness so I was basically on my own. Close to new years I went home and I made a suicide attempt by slicing my wrists. I was rushed to the Verdun Hospital and needed stitches and needed minor surgery. I was a millimetre away from puncturing my arterial vein on my arm which meant i could have bled out in minutes and died. I was taken back to the douglas and then released once more because I wasnt taken seriously. I was also followed by Dr. Suzanne Renaud for years and she was dismissive and arrogant and did not offer me the support I needed. She also mis diagnosed has having Borderline Personality and was put on Venlafaxin which made me manic. It was when I moved to Alberta I met a psychiatrist who wasnt blinded by idiotic arrogance and lack of compassion and empathy. He diagnosed me as Bipolar and put me on medication that changed my life and made me more stable as well as some ECT treatments to help my persistent depression. If this doctor lived in Montreal and I was his patient, I would have not wasted 5 years of my adolescence, young adult life from 17-21 going to the douglas like a revolving door and meeting the most arrogant doctors and lazy nurses and PABs that act like you owe them something. I am happy Dr. Renaud is retired, the most incompetent doctor at that hospital and what is laughable is that her specialty is mood disorders. As for Dr. Iskandar, he is the reason why I almost died. When i was brought back to the hospital from verdun hospital, every nurse and doctor believed that the only reason I sliced my veins is because I was "trying to get back at Dr.Iskandar" Please note I was 19 years old and had very little support. I wish I told someone this sooner. I needed to tell someone about this sooner, I was too ashamed to talk about it because I felt that it was my fault. I will be speaking to a medical malpractice lawyer the 16th of January. I hope this hospital reaches out to me to reach some form of agreement and investigation into Dr. Iskandar, I would personally like to speak to him and convey the message that I will be speaking to a lawyer. I wasted the best years of my young adult life to being medicated, depressed, hospitalized, yelled at, made to feel small and bullied by incompetent doctors who clearly never learned the first rule of the hippocratic oath. Do no harm. Best Regards
    7 people found this review helpful 👍

  • 1/5 Dante 2 months ago on Google • 1 review New
    They restrained a man because he was upset by his lost keys.


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