Fantastic hospital, most of the hospital employees are committed to their work, sadly some of them are only going to collect their salary and do not really have a spirit of service with the little patients. When I took my daughter because they transferred her from another hospital as an emergency, they made us wait and began to treat her after 12 hours, and they tell me that they cannot do a test because the department that performs it has already closed and that she come in 7 more hours or wait for it to be at 7 am. I arrived at 7 am and they gave her her departure at 5 pm, but they forgot to remove the IV catheter, I tell a nurse, they forgot to remove it, with a bad attitude she first removed the tape and aggressively tore the IV catheter from my daughter, when he did it he didn't even put a cotton ball on it or anything to stop the possible bleeding. My daughter began to bleed and with a bad attitude the nurse went and she looked for a cotton ball and covered without any empathy, she says that she will bend her arm that she will be fine. My annoyance is that they are dealing with children, not adults, not the elderly. Be careful with those who work in admissions they are rude, you arrive on time and want to ask when the service begins and they get upset if you demand that they be punctual and give you quality service and also be careful with the nurses who treat their children well . Children are not animals, they are small that do not even want to go to a hospital, they are afraid and with aggressive nurses the greater rejection they will have of going to a hospital.

Worst worst worst emergency service always ,waiting since 8hrs and still nurse said u can wait few more hours because Baby rashes is not an emergency case,at least they should tell me before waiting. No seriousness at all …if it’s their family they never do that …..zero star…only god’s knows what priority they are doing inside.👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿 The nurses in the emergency are very cruel no empathy no sympathy no compassionate to work , no dedication at all …. They are not even concerned anything about children. Worst worst horrible nurses ever I seen I my life specially on 28/03/2023 evening shift and night shift 29/03/2023 …I am waiting here since 14 hours and still waiting to see a doctor after repeatedly asking. Two Doctor attempts for my kids and they are well professional and passionate to their job .

Its been more than 1 hours in the emergency room, my 7 month old baby is wearing a hospital gown sleeping on the er bed and the doctor hasn't come to see us and we can literally hear the staff on the other side of the door talking loudly and laughing like they're in a cafe.

Went there because my daughter had a diarrhea for 3 days. Waited 3 hours for the registration and triage. After the triage, the nurse said that the waiting time for my daughter to be seen by the doctor is 9 hours. Healthcare system in Quebec is a mess.

If I would have a choice of 0 stars or negative, I would go for it. Waiting time is over 10 hours with only 4-5 patients in front of me. Almost 5 hours they did not call anybody. Last time I was here the doctor probably put the wrong diagnosis and did not even look at my child, they just sent me a student to ask questions.

If I could give zero, I would give zero. They let my child sit in the wait room on a cold chair in an extremely cold room in the middle of the night for 10 hours without being seen by a doctor, a nurse or nobody. This is so infuriating. You would think that there would be a limit of wait time per child. But no we kept getting bumped back at the back of the line every hour as people came in. Mind you my child had something lodged in her ear that needed to be removed. At one point the waiting room was empty except for us and they still didn’t see her. Then people started coming in again and we got put back at the back of the line. Terribly managed. They have one doctor only for the entire emergency. This hospital is really bad, barely has staff working on night shifts and they don’t care about the kids. You ask them questions about what’s going on and they couldn’t care less. You would think they would care about the kids but they don’t

If you have an 8:00AM appt I suggest you arrive for 645, get your hospital card if you don't have one, check in, (my kid had fracture so needed a f/u x ray) then you go back and wait to see Dr. By then there is a hoard of ppl in waiting room, we were able to get parking with no wait, once the Orthopedic Dr. Evaluated her ( staff was amazing) we had snacks in the caf, when leaving the hospital there was such a huge line of cars out of the garage it overflowed into the street, so really important to arrive early if you don't want to wait in line to get into parking.

You need a hospital card to get a blood test and that sign if there was one was not in an obvious place. Most hospitals I have been to don't need one and when they do they put up clear signage in obvious places in both French and English. I was no able to take my test today because my window for taking a test because of my medication was 1 hour. From the scheduled time of my appointment until I had the card in my hand 1.5 hours had passed.

I am going here for blood test for my daughter's my voucher no is 36 and now on screen no is 78 and waiting area is almost free 4-5 patients are here left for test. But I am still in waiting from more then two hours. We are refugee but government pay for us why they make difference in other patients and between us. It's not for first time it's happened with me second time.

Best hospital ever for our little ones! So many little things make all the difference in our babie's experience. It makes their healing so much better and faster.

Very good experience. Went to emergency last night. Not busy, seen real fast - 1.5 hr from we arrived to see the doctor. The doctors were super nice! My baby cried a lot. Dr Marie was very patient and calm. She and her colleague or attending doctor, they went extra miles when we couldn't do a test. They are amazing! It's never fun to go to hospital, but they made the stay so much better, and I really appreciate it!

Waited for almost 7 hours to see doctor unfortunately there is one doctor to take care for 30+patients. Most of them left after waiting for so long. I would appreciate to appoint more doctors during night shifts since there are kids with fitz has been given Advil and Tylenol.

there's no respect for workers here externes (studens) who work hard in hospital have to pay for parking - 18$ per day!!! it's like a robbery!

This hospital is as corrupt as it can possibly be. They have this superb social worker by the name of Amelie Paquette who is passionate and dedicated to protect this hospital at all costs. To the extent of neglecting a one year old baby having seizures, that’s true dedication. I also would love to thank Dr. Veronique Pelletier for negligently taking absolute good care of my baby who couldn’t say a word. I fought for my son while these filthy animals tried their very best to not be exposed. My eight month old had three seizures in three months and I was kindly accused of Munchausen by proxy. Helas, I was accused by individuals who know so much as evidently one should per their academic success. My son suffered grandiosely in this hospitals hands. He had an urgent BRAIN SURGERY after 8 months of time. After i went to st Justine for my sons second seizure that lasted 5-7 minutes long. After I was accused of MUNCHANSEN BY PROXY BY DEVOTED DOCTORS. I will see you soon in court xxx

We came here yesterday with my son that is asthmatic after being turned to go home with a diagnoses of only a flu from the children's. They helped my son get the help he needed with his asthma as he was clearly still in asthmatic distress. And they were amazing with him and to us. And also found he had a double ear infection and needed medicine by intravenous. The best hospital for children we have! They were caring and made us feel like our son was getting the best care possible! No words will ever let them know how thankful we are to them!

LOOONG wait time at the Emergency room if you kid is not classed as 'priority'. Try asking the triage nurse in which category she is putting him. You may be there for 8,9, 10 hours or even overnight sitting on a bare chair without a place to lay the kid for a rest. Bring covers, pillow, toys, tablet, charger, food, water, something to cover his eyes if he wants to sleep. Good to arrange with your other half to split the wait time in two.

I got sick and the the doctor told me that I have a bronchit. The doctor told me that will pass and if got worst to come back. They don't like the give antibiotics but with a bronchit...... Make me thing what make the diploma for. Anyway, the experience that I receive wasn't beautiful. Doctor should care about the patient instead make us waist our time. Even so my bronch hurt, I can't do anything. At least my second child is fine. Even so all the test I been pass won't do anything. I went in the morning really early and get out at 6 pm.

We had an appointment for blood test today 11/27 at 8:15 am and 8:30 and got there 10 min before our appointment. The receptionist didn't wear mask and kept ppl in the waiting saloon for an hour while he was sitting on his chair without doing anything. We were 8 ppl in the waiting saloon and he started his work at around 9am. That was the time when I noticed that he is the person for taking the blood test too and felt so bad and asked him to give me back the requisitions. He got an smile and gave me back the papers. It was so dismissive and disrespectful and we came back home with a headache due to fasting and this disrespectful behavior.

This is the worse hospital in Quebec, my experience today was nothing but a disaster. I have been here since 5pm and this 11:53pm they have not attended to my son despite the severe pain my son is having in his ears due to either infection or something else. Just because I cannot speak French they keep pushing me aside and other people who got here 2hrs after I got here had already been attended to and their already going home . The Healthcare workers here at St Justin Decarie, you guys can do better..

As many other hospital this one reflects the mess of Canada and Quebec health system. There are not enough doctors/nurses causing people to wait more than 12 hours before getting somebody to see you. The sad thing is that there are no more choices than to stick with this inefficient system.

I’ve been here twice and my son has had a rash for months. He’s had it since the last time he’s been there and they didn’t even look into it. I waited over 17 hours for them to diagnose him as HFAM even though the pink eye is not a symptom. No prescribed diaper rash cream, no pamphlet on how to treat it (HFAM) the doctor just rushed through it the resident took more time to observe things. I feel like no one has a clear grasp on things at this facilities emergency section. His rash got dismissed twice and he’s had it for months! Both times! You really have to probe and push to get things done properly. You shouldn’t have to do that at hospitals. They should be probing and pushing you. If your going to the ER make sure you pack for a full day and PROBE!! You’ll be utterly disappointed if you don’t…

Very, very bad service, and very, very long waiting hours, even though the children are tired thay don’t care . I have not seen such a situation in any other children's hospital around the world. Don’t go there

Dr. Delphine Delrieux of assisted procreation department told me there’s no hope for me to have a child. Her job is literally to help people have children and she’s absolutely not qualified to do that, lacking both the medical knowledge and basic empathy. I went for a second opinion and it worked; more than that the case wasn’t even difficult. Why did she have to be so dismissive with me, reducing me to tears? Is she a narcissist enjoying humiliating patients? Also the hospital complaint department is a joke, they will do something only if there’s death/serious damage. You read it right, you have to die in the hospital to get some sort of real follow up.

I brought my toddler in last night of all night New Year’s Eve, we were in there for a total of 2 hours , we saw the doctors , we had X-ray done and received the result within minutes. This was the fastest ER experience I’ve ever had (within Quebec of course lol). I also had to take my baby in for an X-ray of her hips and it’s first comes first serves, we waited 30 mins top. Really nice staff that knows how to handle children and the nice little lady volunteer that gave my baby her first doll.

Love Quebec's Hospitals, especially children's hospitals, very nice staff, nurses and doctors. Thank you! 🙏

the nurse didnt wash her hands and gave polio to my daughter who broke her arm and then she died 2 stars only because she was a huge financial burden on our family so im not too too mad about it. if only this happened 2 months before and we didnt have to put down the family dog because we couldnt afford kibble

Emergency department- I brought my 5yr old child here for "better pediatric care" The experience with the nurses was absolutely horrific. Not one was kind or child friendly. They treat kids rough with rudeness and attitude and don't make it less stressful or scary for them. They must also work for West Jet on the side.

Waited 40 minutes for hospital card. Then 15 minutes at desk waiting to tell the secretary of my arrival. the whole time they were discussing about how one of them should or not call her boyfriend. Then she has the gall to tell me i late! For blood tests, they were calling people who had come after .me. i believe they were being racist. But the woman who did the blood test was an angel.

I recently had to take my child to the emergency department at this hospital and I was pleasantly surprised by my experience. Although the wait time was around 3 hours, which is still quite long but average compared to other hospitals, the hospital staff were incredibly friendly and helpful throughout the entire process. They took the time to explain everything to me and answer all of my questions, which really put me at ease during a stressful time. In addition to the staff, I also found the hospital itself to be very clean and modern. Everything looked new and well-maintained, and I felt comfortable and safe throughout my visit. The facilities were top-notch and I could see that the hospital was well-equipped to handle a wide range of medical needs. Overall, I was impressed with my experience at this hospital. Despite the wait time, I felt that my child received excellent care and attention from the staff. I would definitely recommend this hospital to anyone in need of emergency medical care.

My baby has a lot of fever and went to the emergency. They checked and said go to waiting area. After 5 hours said the doctor will come back after 10 hours. How they can do this. No doctor available to see the patient and staff never listens to anyone behave rudly. Very disappointed

My little son pocked his eye with his finger by mistake. When we took him to the emergency, they treated him as a very urgent case and his eye was examined and treated very well. Thanks to the optometrist who was following his case day by day till the injured eye came back to normal with no pain and good vision. 👍🏼

Brought my daughter for a scan. Our appointment was for 12:30. They put her IV in at 12:45. It’s been 45 mini and still no scan. She keeps crying that the IV hurts. Try unorganized place. I think they forget that they have young children as patients.

If I could give minus stars I would. I’m crying actual tears after I took my one year old there for a fever. Nurse didn’t know how to take blood sample and she was moving the needle inside his arm while he was screaming his lungs out. And don’t let me talk about how the nurse tried to collect urine sample by inserting a tube which she couldn’t find urine after few minutes of him screaming from excruciating pain. After fighting with her about how she doesn’t know how to do this (which she claimed she does to hundreds of children every day and very professional at), she puts a bag to collect urine which was done in 5 min with no pain or discomfort. Staff is very racist and I was able to see how they treated the “québécois” vs. Other ethnicities. This is the first and last time in my life to come here even if it was the last hospital on earth. Please please avoid at all costs.

My daughter went the ER at 2 pm and a doctor saw her around 5 pm. They treated her pneumonia very seriously and I can’t thank Dr. Vincent, Dr. D’Angelo and Dr. Fiscaletti enough for taking care of her. Also to all of the nursing staff who worked so hard throughout the night of our stay. I highly recommend this hospital for excellent care towards children.

Waited over 2 months to get an ultrasound appointment. At the hospital, I had to wait 3 hours with my 15 month old baby to be seen. No nap, no child friendly waiting rooms = complete disaster.

before arriving at the hospital they were already preparing everything to receive my daughter in intensive care, a thousand thanks to all the nurses, doctors and other staff in the intensive care unit, for saving my daughter's life and helping our family to going through this difficult path, we still have some tests to overcome, but I know that my baby is in the best hands, the commitment of the people who work here is incredible, thank you very much

Our baby was born early, with a complication. He's still here at 3 months, and the hospitaI amazing!!! Best surgeons!!! NICU team is one of a kind!!! Super clean rooms! Thank you for making our journey easier and so much more pleasant!💙💙💙

IN Emergency Service FIRST VISIT 10 HOURS MY KID COME TWICE SHE IS VERY SICK NON MADICAN GIVEN SECOND VISITING NINE HOURS WAITING NON DOCTOR SEE MY KIDS. VERY SHAM SHAM I AM VERY DISAPPOINTED 😞 IF THERE IS ZERO STAR I SHOULD GIVE 0 😱

My 13-year-old son received excellent care and treatment in CHU Saint Justine hospital during the past week from the first ER process, throughout treatment until the discharge today. I’m very thankful to Dr. Jantchou, Dr. Faure at GI clinic, and Dre. Caroline Chartrand at the pediatric ! They take their time to talk with us, they explain all the steps during the treatment and make my child feel secure and essential. Also many thanks to the surgeon team and all the caring and hardworking nursing staff! Thanks Jenelle for putting a smile on my child’s face:) Amazing hospital and medical staff! Thank you for your excellent teamwork and dedication to patient care!

Worst hospital in Montreal.. im a high risk case and Dr line Leduc wrote to do an 3 Ultrasound on 2 weeks intervals but they did not accept it .. they want separate papers with separate dates.. they want me to go back to the clinic and wasted my time for stupid things, Another story : they lost my hospital card in the laboratory and had me to do another one! A third story: Dr wrote her name but did not sign the ultra sound paper and they know how is my doctor from the hospital data but they want me to go back to the clinic for her signature. A forth story: Dr wrote same analysis for me and my husband but did not repeat the name of the analysis on my husband paper and i already showed them the reference saying x2 but they did not accept it until i found another dr in the corridor of the hospital to write it and sign the paper.. All that pushes me to leave the hospital.. its lot of stress for pregnant women .. im sorry dr Line leduc but i had to leave this horrible place

Awful experience. I don't know how and why some of them became nurses when they lack so much humanity. One nurse opened my son's mouth so forcefully that he ended up bleeding and crying from pain, which annoyed the nurse... No empathy nor patience whatsoever, even though they are dealing with kids. Also, having to wait 18h just to see a doctor? How ridiculous!

Beautiful hospital, with great helpers, nurses, techs, ER/specialist docs and surgeons. They care for the children, having entertainment, free food, and games for them. They also saved my thumb. Thank you CHU Sainte-Justine.

I had to bring my son to the dermatologist who helped review his case and removed his tumor in the same day. Staff was quick and friendly. I only wish I had gotten the referral to come here sooner instead of seeing several doctors in CLSCs for over a year telling me they are not sure what it was.

i love this hospital like- however, the waiting time is very very veryyyy long, so come with stuff to entertain yourself!

Great service, they prepare well.the child for a pre-operation and after the operation, as well they keep a track of the child by phone for a year to make sure everything went well, this is under your approval of course. Great staff

We had very good experiences with the doctors and medical staffs in CHU. They are very caring and professional. Thank you for taking care of our baby girl!

Helped me with a problem I had. Good staff members. The doctors were very busy and the waiting time was too long.

Waited 9 hrs for a pediatrician. My baby's routine is all messed up. Follow up appts during preg took an avg of 4 hrs. Staff is mostly unilingual-French. Come here if you want to wait hours and to bug up your baby's routine.

We had good experience. The doctor was not in rush to diagnose. They are supportive, knowledgeable but it's over crowded.

It takes long time. Please keep hot water dispenser in ER waiting room. It would help lot of kids because they can't drink cold bottled water or the one from dispenser is too cold. Please try to reduce the waiting time.

Went there with my newborn.THE SEATED ME NEXT TO A CHILD WHO HAD COVID SYMPTOMS! MY BABY IS 5 DAYS OLD! AND TO TOP IT OFF THEY BOTH READ AND GAVE THE WRONG CHART. THEY PROCEEDED TO GIVE ME THE WRONG BRACELET AND THE WRONG CARD AND STILL SENT ME HOME WITHOUT CORRECTING THEIR MISTAKE NOT TO FORGET TO MENTION THE DOCTOR STUCK HER FINGERS IN MY CHILDS MOUTH WITHOUT A GLOVE! OVER HYPED FOR NOTHING THIS HOSPITAL!

Hi prepare urself to lose a minimum of 10 hurs+ in there ,if u went for emergency , I even don’t know what’s the definition of priority for them!!! And if u aren’t from here and cant speak French , good luck (people behind the desk will treat you like garbage )

My 8 months old caught Covid and had difficulty breathing. The wait was of course extra long in the waiting room then to have a proper room (which is normal considering the number of little patients there that weekend). We might have been lucky but each person of Sainte Justine was exceptionally kind to us. Everything was handled as its best as feasible I think. So, just wanted to say HUGE THANK YOU to Sainte Justine’s team (including the réceptionniste, the cleaning lady & the security guards) for making my daughter breathe and smile again. And I hope I will not see you again!

Postmodern health facility with quick response and turnaround times. The staff are friendly, caring and a good number are bilingual (English and French).

I have a profuse migraine, I twisted a muscle in my back and can barely move, but if I miss today’s appointment they made it very clear they won’t give me another under pretext of the government not letting you reschedule if you miss two. And the only reason I missed one to begin with is because they told me the wrong month-I made the secretary repeat it twice AND I obviously wrote it down. Absolutely unacceptable. I réalise it’s a hospital to maintain your health but if your health is telling you to stay home in bed and recover before going, your health should come first.

Horrible experience, I wished we never came here. Nurses are dismissive, hardly understand their English. And the wait time is bad I don't know but isn't emergency suppose to be fast.

Expect a triage waiting time (just to see a nurse) to be about 2 to 4 hours. After that be place in several locations for hours more. Been here at 12pm it's now 10:330PM. And expect to be in waiting room with no physical boundaries. If you fear Covid still or the safety of your child, I wouldn't recommend it.

During more than 8 hours of waiting in the hospital emergency department with my 11-year-old daughter complaining of severe ear pain, cough and hoarseness, they only checked her body temperature once!!! Neither the nurse nor the doctor approached my daughter even once!!! We back to home at 1 am!!!

Didn't have a chance to see a doctor due to the long waiting time. There were not even many patients at around midnight but only one doctor is NOT ENOUGH. The nurse classifies how severe your case is and sick of this "There is nothing we can do for you" attitude. Please DO SOMETHING AND BRING A CHANGE!!!