2/5 Shannon G. 2 years ago on Google • 2 reviews
Elna
review
2
appointments
with
this
clinic.
Positives
and
negatives.
I
first
visited
to
book
an
appointment.
A
receptionist
told
me
where
to
go
online
and
book
it.
I
did.
My
appointment
came
and
went.
I
received
no
phone
call
(during
covid
it
was
just
calls)
at
the
specified
time.
I
was
not
sure
the
precise
issue.
I
have
an
Ontario
health
card.
I
suspected
that
as
the
problem.
I
then
visited
the
clinic.
Receptionist
Nancy
finagled
me
an
appointment
for
the
following
day.
She
was
helpful
and
kind.
The
other
receptionist,
after
I
articulated
my
frustrations
with
an
appointment
coming
and
going
without
receiving
the
call
that
I
was
supposed
to,
said
“it’s
just
a
day”
(a
paraphrase
by
memory).
I
didn’t
appreciate
this
sentiment
because
I
felt
I
had
a
valid
concern.
If
you’re
promised
an
appointment
and
it
doesn’t
occur,
you
have
valid
cause
for
frustration.
And
perhaps
an
apology
is
even
in
order.
This
appointment
occurred
and
it
was
helpful.
No
complaints
there.
My
second
time
booking
an
appointment
I
visited
the
clinic
again
because
I
figured
there
was
something
with
my
Ontario
health
card
that
caused
a
problem
with
my
original
tapmedical.ca
booking.
The
receptionist
told
me
to
book
online
with
them
and
so,
hesitantly,
I
did.
Then
the
appointment
time
came
and
went
and
I
received
no
call.
I
then
visited
the
clinic
and
explained
to
the
same
receptionist
what
happened.
She
responded
that
I
had
to
book
online.
I
was
perplexed
and
frustrated
at
this
point
because
that’s
what
I
had
just
done.
2
times.
And
both
times
it
didn’t
work.
But
luckily
I
knew
Nancy
was
helpful
last
time
so
I
waited
for
her
to
come
back.
When
she
returned
I
informed
her
of
my
problem.
She
inspected
the
system,
saw
that
I
did
indeed
have
an
appointment
(not
sure
what
the
problem
was:
was
it
my
health
card?
Something
else?
Human
or
system
error?),
and
proceeded
to
finagle
me
a
future
appointment.
She
also
apologized
which
was
soothing
for
this
frustrated
customer
to
hear.
The
appointment
was
in-person
and
the
doctor
was
genial
and
helpful.
I
received
my
referral.
He
told
me
to
come
back
in
4
days
after
the
ultrasound
for
the
results.
But
the
ultrasound
technician
informed
me
that
the
result
was
nothing
to
worry
about
so
I
let
it
lapse
past
4
days
(6/7+
days?).
Then
I
went
in
and
the
doctor
was
on
vacation.
No
need
to
follow
up.
So
in
light
of
this,
I
don’t
suspect
I
will
return
to
Elna.
And,
since
I’m
from
out-of-province,
I
was
a
paying
customer!
Since
the
“review
us
now”
email
only
includes
a
5
star
rating
option
(perhaps
include
a
form
for
feedback?),
I
figured
I’d
write
this
detailed
account
here.
Suggestions:
email
system
for
ultrasound
results;
train
receptionists
that
they
should
handle
edge
cases
re:
online
booking
and
that
apologies
are
usually
appreciated
by
clients
when
they
were
promised
appointments
and
they
don't
occur
(to
take
her
side,
maybe
she
was
told
be
superiors
to
only
say
“you
have
to
book
online”.
In
this
case,
my
criticism
is
with
her
superiors).
Overall,
I
must
give
2
stars
(even
though
I
promised
a
one-star
talking
to
Nancy
because
of
the
first
appointment
lapse).
One
stars
for
missed
appointments
and
unhelpful
interactions
with
that
one
receptionist
(she
sat
to
Nancy's
right).
5
stars
for
Nancy
(give
her
a
raise
maybe).
4
stars
for
medical
services
rendered.
Averaged
to
2.4.
Thank
you.
Please
follow
up
with
any
questions.
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