My mother was kept here. They stole her wallet and lost her glasses. They dropped her 3 times. It's the absolute worst hospital I've seen. The physicians never call with updates and the nurses never know what it happening with their patient. The geriatric floor is terrible. They legit do not care about the patients. They both stole and lost my mother's property who was cognitively impaired. When my mother needed changing, they let her sit for the better part of an hour. They also use "baby talk" with the patients, where they have this higher pitched "softer" voice like that patient is stupid. It's terrible. The nurses also have no expertise in handling patients. When a patient is difficult they'll literally call the family 11pm at night to try to get them to come in and help. The geriatric floor is really unsafe. We also wanted to get a TV for my mother. We called 5 times for the TV. Eventually they responded. They also only offered the most expensive deal, they don't even let you know of other deals.

Today is July 22/21. I have been to Pierre Boucher Hospital in the last month twice for siadca in my legs. The Emergency Doctors there were not bad but did nothing that gave me any relief. Med' s that don't do a thing..X-rays that don't show nothing because only an ordered MRI would suffice but not ordered. Physio too expensive to even dream about. This Hospital needs advocates' for those of us who cannot make a Doctor understand what really a 10 / 10 pain scale is and means. I have never been in so much chronic pain and felt so dismissed. It's been agony for me for over a month and I just don't know what to do or who will speak for me.😥

The nurse in the emergency triage is she racist? I felt like she does the triage based on your face or race, rather than the health factors of the patients. I went with a huge pain, she put me last. After they saw me crying of pain for 5 hours, they just gave me a pain killer that I already had at home. Shame on you!

The Hospital, has very good doctors, I have had excellent service until today, I had an appointment with a doctor in a external clinic, he operates at Pierre Boucher usually. His name is Dr. Boogie, I waited 6 years for the appointment, they had lost the request made in 2015, finally I got to go to meet him today December 02, 2021. He says that there is nothing that can be done, that he cannot operate due to health issues occurred during the delay of the waiting period. I understand completely what he means, I cried our of desperation, he said that I was argumenting every excuse he was giving me, and he opened the door of the office so in other words it meant get out. I felt so sad cause I had hoped he could help me but he didn't even try to understand my sadness and had no empathy towards a patient. SOO SAD THAT HE DIDN'T EVEN CARE AND WASN'T EVEN MOVED TO AT LEAST HEAR ME.

I had an incredible experience giving birth at this hospital. The staff went above and beyond to care for me and my newborn. They are so caring and knowledgeable and the system was very well organized. The birthing rooms are very nice as well, equipped with a large bathroom, tub, birthing balls, etc. The nurses went above and beyond to make us feel cared for and looked after.

(Translated by Google) I am a foreigner, and my doctor in private clinic sent me to see a dermatologist in this hospital following a strange stain under the thumbnail for several years. Arrived at the reception, not having RAMQ, they automatically take $300 from me. I can understand that they want us to pay before... except that the consultation is $127. Why take me more than double? The lady at the reception answers me with a haughty air that I am a foreigner and that I have to pay for care in Quebec, that it is not free. Which doesn't answer my question at all. The appointment happens, where the doctor looks at my nail quickly, before telling me that it's nothing at all. I leave after two minutes of consultation, without a document. I ask for documents but I am told that I will receive everything at home in about ten days because the invoice must be prepared (in 2022, wait 10 days for an invoice???). I also ask to be reimbursed for the $173 overpayment, but I also have to wait 10 days... After waiting two weeks, I called, and after wandering from service to service, I finally got my money back. Except that my private insurance asks me for supporting documents to reimburse me for the doctor's consultation, and all I have is an invoice that says that I paid $127 at the Longueuil hospital... I finally got my medical file back after a month, following a letter I wrote. I find the procedures very archaic... Everything would be so much simpler on the Internet! Small positive note to say that the staff is (generally) present to answer us, even if it takes time. Hence the 3 stars instead of 1 that I thought I would put at the beginning. (Original) Je suis étranger, et mon médecin en clinique privée m'a envoyé voir un dermatologue dans cet hôpital suite à une tâche étrange sous l'ongle du pouce depuis plusieurs années. Arrivé à l'accueil, n'ayant pas de RAMQ, ils me prélèvent d'office 300 $. Je peux comprendre qu'ils veulent qu'on paye avant... sauf que la consultation est de 127 $. Pourquoi me prendre plus du double ? La dame à l'accueil me répond d'un air hautain que je suis étranger et que je dois payer les soins au Québec, que ce n'est pas gratuit. Ce qui ne répond pas du tout à ma question. Le RDV se passe, où le médecin regarde mon ongle rapidement, avant de me dire que ce n'est rien du tout. Je sors après deux minutes de consultation, sans document. Je demande des documents mais on me dit que je recevrai tout à la maison dans une dizaine de jours car la facture doit être préparée (en 2022, attendre 10 jours pour une facture ???). Je demande aussi de me faire rembourser les 173 $ payés de trop-perçu, mais je dois aussi attendre 10 jours... Après avoir attendu deux semaines, j'ai appelé, et après m'avoir baladé de service en service, j'ai finalement été remboursé. Sauf que mon assurance privée me demande des justificatifs pour me rembourser la consultation du médecin, et tout ce que j'ai, c'est une facture qui dit que j'ai payé 127 $ à l'hôpital de Longueuil... J'ai finalement récupéré mon dossier médical après un mois, suite à un courrier que j'ai écrit. Je trouve les procédures très archaïques... Tout serait tellement plus simple par Internet ! Petite note positive pour dire que le personnel est (globalement) présent pour nous répondre, même si ça prend du temps. D'où les 3 étoiles au lieu de 1 que je pensais mettre au début.

The worst hospital ever. I took my 69 years old mom to their emergency for her urinal infection. She had pain and was very uncomfortable. They made her wait 20 hrs in the waiting area and finally refused to examen her. They sent us to clinic Pierre Boucher and there they gave appointment for another date four days after. Horrible absolutely horrible system.

Worst hospital ever. I TAKE an appointment for only prescription of prep and got nothing. This hospital is a mad house. This 22/08/24 my appointment was at 9h15 ams for a prescription I waited since 3 months but nooo doesn't even know he had an appointment. So I have waited one hours and more for nothing. Fuyez cet hôpital

Longest wait lines for any kind of services. Emergency? Forget it. Procedures? Forget it. Specialists? Forget it. Don't come here. You will only get anger and worst. I live 5 mins from this hospital and I prefer to drive to Montreal.

Arrived for a dislocated shoulder. Had to wait 5 hours for them to put it back, but that was not the main issue. Emergency entrance is poorly indicated and is far away, which was hard for me since my arm kept popping. No transporation for me since I cannot be in a wheel chair. When we finally arrived, some paramedic touched my arm, which caused a shock of pain! He did not ask me first, disrespectful. The staff got confused that it took so long to get an X-ray, to my pain and anguish. I could not sit down, but there was no place for me to stand as I was screaming. Once the X-rays were done, the procedure was quick, which saved them from a 1 star rating. Overall, poorly organized hospital.

(Translated by Google) During my delivery I had the worst experience some nurses are really not understanding towards the patients who give birth. If you work in the area of ​​birth, it seems to me that you have to be patient and understanding. We women who give birth are not robots. The obstetrician sewed me badly I have no choice but to go back to sew me up until now I have a trauma from this childbirth. If one day in my life I want to have another baby I will never go there to give birth EVER. (Original) Lors de mon accouchement j’ai eu la pire expérience certaines infirmières ne sont vraiment pas compréhensives envers les patientes qui donnent naissance. Si tu travailles dans le domaine de la natalité il me semble faut être patient et compréhensive. Les femmes qui accouchent nous sommes pas des robots. L’obstétricienne m’a mal cousue je n’ai pas le choix d’y retourner pour me recoudre jusqu’à présent j’ai un traumatisme de cette accouchement. Si un jour dans ma vie je désire faire un autre bébé je n’irai jamais là-bas pour accoucher JAMAIS.

Worst triage nurse i ever saw.. I show up with a sheet and its from my doctor saying i need ultrasound asap.. she says this isint an emergency just cause this doctor says it is an emergency… you need to see our doctor at the hospital to restablish what is wrong, its 10 hour wait she tells me. Im like i have trouble breathing it hurts isint that an emergency shes like no i cant pass you as emergency.. 10 hrs of waiting for the doctor.. the hospital system in quebec is similar to one of a 3rd world country for years no one has done anything about it.. sad for the people of this province

(Translated by Google) Impossible to hear from a loved one in the emergency room... We were transferred to a voicemail and despite 2 messages, no call from them... We are asked not to stay in the emergency room due to the lack of space but impossible to speak to the patient's nurse on the phone... Really, I'm disappointed... (Original) Impossible d'avoir des nouvelles d'un proche à l'urgence... On nous transfert dans une boîte vocale et malgré 2 messages, aucun appel de leur part... On nous demande de ne pas rester à l'urgence vu le manque de place mais impossible de parler à l'infirmière du patient au téléphone... Vraiment, je suis déçue...

Wonderful service. The staff was polite, understanding and very sweet.

Excellent care and I only quibble with the parking costs. Waiting for one's appointment takes more than the two free hours even still. But I consider it a small donation to the cause.

Stay away. sat there for 11 hours with the back pain, from 3PM to 2AM. when told them I cant sit anymore coz my back is killing me, they suggest it would be faster if I let them send me to outdoor appointment to which I said yes but then they said they wont be able to give me an appointment until I tell them I feeling well so they can change my priority to some less important case. so I told them I am feeling well so I can get an appointment which they said would be early in the next morning, but then they came back telling me that no appointment is available since the case is not that urgent.

Came in here 9:30am they told me approx 15hr wait. Triage went quick friendly. I'm here with my mom 86yrs with confusion unable to walk her legs feel like jello. So that constitutes a 15hr wait. Our system will never get better. We had 27ppl ahead of us at 9:30am. We now have 20 ahead of

First of all the ambulance 🚑 were super sweet and friendly that why I give one star but call in today to check on my billing and the lady was so freaking rude couldn’t let me finish talk saying she didn’t need the details transfer me to another line that end up not picking up but she rude and her tone of speaking very direspecful I hope y’all teach her better how to treat customers let just hope I m the only one and she was having a bad day

I would have given half or quarter stars if available. This hospital is a scam and one of the worst experiences. They do not treat a patient politely. My wife was suffering from severe breathing problems her oxygen saturation level was 90 and had heavy chest pain she was asked to wait for more than 6 hours and on requesting for doctor's help the nurse completely ignored her and asked her to wait. we wasted 7 hours without medical help and came back. Is there someone to address the review and take action?

If i could give it a 0 star, I would. A close relative dying in hospital was admitted on a short stay unit, stayed for over a week, was covid positive, placed in a hallway with only a curtain (as if that will stop covid from spreading). As we were visiting, my moms foot had stepped outside of the “curtain area” and we proceeded to get yelled at by one of the nurses that we can’t step out of the “covid area”. The nurse Continues to ignore our questions about my relatives care. I’ve been to a lot of hospitals and this one is definitely in the worst of the worst I’ve been to

I have been waiting for surgery for over a year now. I continue to call to see if there is any follow up news to meet up with my doctor. Every time I call, there is no available places to get an appointment. I am told they will call back, and they never do. I received one call from them three weeks ago, saying they had an availability the following morning at 9am. No time given to take time off of work, simply the next morning and no other availability. I call back today, and magically no one can find my file. I tell them it's impossible, and we go back and forth for 5 minutes and after another 5 minutes of searching - they find my file. Once again, zero availability to see the doctor. Once I asked the reason, I get responded "well that's not my department". I ask to get transferred to someone who can give me the information and she gives me an extension number. Zero customer service, zero customer care, zero reassurance that someone will follow up with me... this is the hospital that I will allow to open me up... I'm having doubts.

If you are a person of color, do not go! They tend to neglect you if you're not Quebecois. They think non-quebecois are there to take advantage of the system or something. You're better off in another hospital, where you're going to be treated like a human being. Trust me, it'll save your time, energy, and most importantly, your life.

There is no English option when calling this hospital and téléphoniste rudely transfer me somewhere irrelevent and second time just hung up on me.

Je suis arrivé vers 11:30am. 1 heure plus tard, je passais au second triage et on a changé ma priorité à 2. Dans la douleur d'un calcul rénal, j'ai apprécié le geste. Vers 5:00pm tous mes tests et examens étaient faits. Entre-temps, j'ai reçu un calmant pour la douleur. Ce qui m'a fait le plus grand bien et m'a permis d'attendre la suite des choses avec plus de sérénité. J'ai finalement revu le médecin à 9:00pm qui m'a confirmé le diagnostic et l'avancement du calcul dans l'uretère. Tout le personnel soignants qui ont pris soin de moi en cette journée difficile l'ont fait avec respect et attention. Oui c'est long mais c'est notre système qu'il faut revoir. Je lève mon chapeau au personnel .

Longue attente vous attend, à savoir que cette urgence traite 1 patient par heure, vous vous imaginez bien qu'en 20 h et avec beaucoup de chances le 20ème passera. A eviter si vous le pouvez. Par ailleurs, je présume évidemment que le personnel fait son possible mais le résultat est là très negatif. Le quebec veut garder un standard de qualité élevé sans avoir les ressources nécessaires. J'ai vecu dans plusieurs pays et c'est le plus mauvais système de santé en général et de loin.

Went with a big cut in a finger. Had to wait 9 hours to get 4 stitches. Wait times are ridiculous.

(Translated by Google) 5h wait in the emergency room on a Friday evening (neurological problem but benign). Despite the wait, once it was my turn, I was really touched by the attention and kindness of all the staff, doctors, nurses, attendants... It's really a shame that it doesn't run more fast but the service as such, when an employee speaks to us and tries to understand our problem, it was good and always respectful. (Original) 5h d'attente à l'urgence un vendredi soir (problème neurologique mais bénin). Malgré l'attente une fois que c'était mon tour, j'ai été vraiment touchée par l'attention et la gentillesse de tout le personnel, médecins, infirmiers, préposés... C'est vraiment dommage que ça ne roule pas plus vite mais le service en tant que tel, quand un employé nous parle et tente de comprendre notre problème, c'était bien et toujours respectueux.

I want to say a thank you to the neonatal/childbirth unit for their excellent job and professionalism. I want to give my special thanks to Sylvie and Alexandra. You girls rock and I really appreciate your care and human touch. I forgot a bunch of other RNs and doctors and staffs' names...but you all deserve my deepest thanks. I was going to answer the survey on the Agrément but the website don't work... bummers. Things I would want to see from the hospital...how about a free wifi ??? Charles Lemoyne have it...come on people 😉

It's a small hospital. Everyone was friendly. I found that the signs in the hospital were not very clear.

The doctors treated us very well. We had an appointment so we were in and out pretty fast. There was a lot of people there when we went so I don't know how the emergency room is but for the appointment it was relatively fast and the people were nice. But they mostly only spoke French.