All the lizards food is rotten and the place smells like mold

Amazing service and care at this one unlike the one at Dix30 that have proven to me to be extremely neglegent. This one cares about there animals and that you have all the knowledge you need and will take the time to talk to you and answer any and all questions you have.

We asked a question about a fish we wanted to buy but instead we got asked if we are going to buy it or not. It is the employees responsibility to give us information French or English weather we chose to buy or not. My family is bilingual and can speak and understand both languages. Staff is rude for people of color and does not want to entertain questions. There was no other customer in the store so there is plenty of time for the employees chit chat with each other rather than make the customer comfortable in the store. Very uncomfortable experience.

I brought my grandaughter here yesterday so she can see the wrecked airplane with its twisted helixes, the turtles and kois swimming in the big pool. She would love to visit the other pets like birds and dogs and cats. Unfortunately, this whole area was closed for renovation.

(Translated by Google) I received good service with the purchase of the only litter robot 3 to 600.00 available in Quebec. A phone the service was average but my request was probably annoying, do you have one, the model, the color, the price because I had to drive 1h30 to go to their store. Also very surprised that nothing has changed in more than 20 years there. I was in high school the last time I went to this place and everything is the same. The cleanliness at the entrance is impeccable see sickly born in the basement or upstairs ... let him go is present and his display is a little empty and the employees look at us like animals, but I understand. We are asked to enter what interests us but once upstairs or in the basement, no one comes to see us, but he looks at us out of the corner of his eye. I also understand the final sale policy with the covid but please explain why to people. Explained why times are tough and reselling a touch and unboxing product is impossible. And for the story of the girl who couldn't help me, the litter is sold in a brown box as big as a dishwasher and without indication and located in the basement ... so I understand. But please encourage people to come see you, be careful not to lose some customers and especially with all the online competition working very hard for you to take them. Don't let go. Be imaginative, have everyone come out of it together and put up panels for this Robot 3 Litter Box. She's awesome and no more odors and dust and pickup for me ... she does all of that and very economical on the litter box. (Original) J'ai recu un bon service a l'achat de la seule litiere litter robot 3 a 600.00 disponible au Québec. Un téléphone le service était moyen mais ma requête était prut être agaçante sois en avez vous une, le modèle, la couleur, le prix car je devais faire 1h30 de route pour allez a leur magasin. Très surpris aussi que rien n'a changer en plus de 20 ans la dedans. J'étais au secondaire la dernière fois que je suis allez a cette endroit et tous est pareil. La propreté a l'entrer est impeccable voir maladif nais au sous sol ou a l'étage... le laisser allez est présent et kes présentoir sont un peu vide et les employés nous regarde limite comme des animaux, mais je comprend. On nous demande a l'entrer quesce qui nous intéresse mais une fois a l'étage ou au sous-sol, personne ne viens nous voir, mais il nous regarde du coin de l'oeil. Je comprend aussi la politique de vente final avec le covid mais svp, expliqué pourquoi au gens. Expliqué pourquoi les temps sont dure et revendre un produit toucher et déballer c'est impossible. Et pour l'histoire de la fille qui ne pouvait pas m'aider, la litiere est vendu dans une boite brune grosse comme un lave vaiselle et sans indication et situer au sous sol... alors je comprend. Mais svp, encourager les gens a venir vous voir, faite attention a ne pas perdre certain client et surtout avec toutes la compétition en ligne qui travail tres fort pour vous les prendres. Lâchez pas. Soyez imaginatif, ont va tous s'en sortir ensemble et mettre des panneaux pour cette litiere litter robot 3. Elle est génial et fini les odeurs et poussière et ramassage pour moi... elle fait tous cela et très économique sur la litiere.

(Translated by Google) I went to the Safari on Taschereau Boulevard to get a refund. Marianne is the employee in charge who served me. I wanted to make a refund on purchases from the day before. Trying to figure out why my purchases were ineligible for a refund, Marianne began to patronize me. I did not disrespect, however I argued. I finally got credit for other purchases. But to make me speak as if I were someone inferior, I could have done without. I was later at Safari Dix30 thereafter, the service was excellent. The employees guided me very well. I recommend the Safari at Dix30. (Original) Je suis allé au Safari sur le boulevard Taschereau pour faire un remboursement. Marianne est l'employé en charge qui m'a servit. J'ai voulu faire un remboursement sur des achats de la veille. En essayant de comprendre pourquoi mes achats étaient inadmissibles pour un remboursement, Marianne a commencé à me parler de façon condescendante. Je n'ai pas manqué de respect, cependant j'argumentais. J'ai finalement eu un crédit pour d'autres achats. Mais me faire parler comme si j'étais quelqu'un d'inférieur, j'aurais pu m'en passé. J'ai été plus tard au Safari Dix30 par la suite, le service a été excellent. Les employés m'ont très bien guidé. Je recommande le Safari au Dix30.

I understand that there’s a pandemic going on, but prohibiting customers to enter the store in order to browse is just unacceptable. Please note that it wasn’t written anywhere on the door about this and no other stores has this weird policy. I was ready to invest 50-100$ worth of aquarium accessories but was told to visit the online store, which doesn’t help a bit in my case (i need to investigate the items’ specs.) I’m afraid you just lost yourself a customer.

One of the best pet stores in town, amazing customer service and fear prices. You feel like home when the staff welcome u 👍🏻❤️

The people at this store are really knowledgeable and you can feel they care about the animals! I got my hamster there, I wanted to buy a normal hamster, but she recommended a winter dwarf, which was the best decision ever! Mick is happily part of the family even nowadays!

Service mauvais !! Magasin sale !!! , bunch of flies in reptile's tank , even the lady in front said * my god they should clean the store*

(Translated by Google) Several species of fish not many other animals (Original) Plusieurs espèsce de poissons pas beaucoup d'autres animaux

(Translated by Google) Their return policies do not want to return home! (Original) Leurs politiques de retour ne pas envie de retourner chez eux!

I never can seem to get someone to help me when I'm here. They're always acting like their too busy to help me get something. Options in pets are very limited, all items are grossly overpriced and customer service is terrible. Sorry for the negative review, but this is it's reality.

really bad store , I bought the rabbit for my son they told me I go to the cash and pay they will bring her to the cash when they bring our pet to the cash, she was in the box and when we reach home and open the box we saw that they give us another rabbit , and seller told us this rabbit is so nerviest don't buy this one and choose another one, but he bring the one that he doesn't suggest . tomorrow I will return back the rabbit to change .

I don't recommend buying fish here but they have good sales and a wide selection of products for animals!

All in all the experience was great but very complicated to get an appointment with the dog. You need an appointment so if you're at the store forget about seeing the dog. I went outside to another store called them and they said come back right away and see it... Really. A bit of a joke but whatever.

Was a Great place to visit as an artistic visitor Those store are Great to be transport in an other type of place. With a the plane And the suspended bridge inside this store it makes this place Great to visit with kids Great services in French and English ...

(Translated by Google) Very helpful! We were sold two parakeets + complete kit (cage, food, toy, advice, etc ...) for just $ 240! I expected a huge price of $ 500 + but no! Very helpful employee with a good atmosphere. Large variety of toys. We can't wait to come back! (Original) Très serviable! On nous as vendu deux perruches + kit complet (cage, nourriture, jouet, conseil, etc...) pour juste 240$! Je m'attendait a un prix enorme de 500$+ mais non! Employée tres serviable avec une bonne ambiance. Grande variété de jouet. Nous avons hâte de revenir!

(Translated by Google) Nice pet facility, service is average though. (Original) Belle animalerie, le service est moyen cependant.

(Translated by Google) Very nice decoration and environment! (Original) Très belle décoration et environnement!

(Translated by Google) pomal thief compared to other aninalerie .... answer your message; fish double the price compared to 2 other shops not carrying the safaria banner on the south shore. same thing for aquarium articles always more expensive at home ... completely exaggerate .. aquatic plant for aquarium ayeur jen is to buy 3 for the price of 1 only at home ... not to mention the service !!! in the fish we ask endless questions about our aquarium as if it was necessary to pass a test to be able to buy fish by a young man in the tshirt all tearing brown write yellow safari .. come on !!! What is that? a little decorum !!! (Original) pomal voleur comparativement a dautre aninalerie .... reponse votre message; poisson double du prix comparativement a 2 autres boutique ne portant pas la banière safarie sur la rive-sud. meme chose pour les article d'aquarium toujours plus cher chez vous... complêtement exagérer .. plante aquatique pour aquarium ayeur jen est acheter 3 pour le prix de 1 seul chez vous... sans parler du service !!! dans les poisson on ce fait poser des question a linfini sur notre aquarium comme si il falait passer un test pour pouvoir acheter des poissons par un jeune homme au tshirt tout déchirer brun écris safari jaune..come on!!! cest quoi ça? un peu de décorum !!!

(Translated by Google) Good service (Original) Bon service

I was in the store and there was a rude customer with her husband yelling at the staff and cashier and being disrespectful to them because they have a policy that the bathroom are not for the clients but she wouldn’t listen and they insulted the staff and the cashier, there where the ones being disrespectful(the couple), not the employees. So i leave you a 5 star for your staff cause they stayed calm in the situation they were put in while the couple was rude alot

(Translated by Google) Good service (Original) Bon service

Well located but unfortunately no experience giving advice on dog food.

(Translated by Google) Very good service (Original) Très bon service

This place is tight but has a lot to see and do! Love the indoor pirate ship and will be back to buy fish food soon!

(Translated by Google) Clean and good services (Original) Propreter et bon services

great service didnt had my product . they have search for quartier 1030 and they had it.

Super helpful employees, very knowledgeable and friendly. Big shoutout to Robert for putting up with our million questions and helping us make decisions about our new tank! Highly recommend the store!!

This is the place to go if you need to find worms and cricket for your lizards.

Very nice staff. Good selection of top shelf food and lots of toys for the fur babies

Got in just to take a look... An hour and a 4 ft Royal Python later with cage and all accessories, left really excited with our new family member... Pricey (not the snake, actually the price was very good deal!!), as a suggestion, would be good to have access to "deals" when you want to buy all the set up from scratch😉... But got all I needed, and the attention from Andrew was very professional and accurate, he helped me choosing the right cage, hiding spots, water container, etc. Thanks a lot Andrew, and the guy from the cash, he speaks Spanish but can't remember his name, sorry dude, thanks anyway! I will surely be coming back!

I bought golden fish for new year. Good service with accommodating staff

(Translated by Google) Very nice BC of varieties (Original) Très beau BC de varietes

Courteous staff and fair prices

As good as usual very happy

The salesperson in the fish dept. was fine and knowledgeable BUT the cashier was absolutely disinterested. She had her mask BELOW her chin. She seemed disturbed by my presence. I bought LIVE fish and she actually asked if I wanted a receipt. Of course I do. It is the only way to guarantee the 48 hours of life of the fish. Mind you, her pink hair was the best thing about her. PS the javel blend hand sanitizer in a spray bottle does not seem particularly reliable and the fact that it is given by having yet another employee reach her entire body over the counter to apply it is even LESS reliable.

Better than others but is not perfect yet

Went here... they tell me because I've lost my points card I have to pay 5$ REALLY??? LOL banks don't even charge for lost or stolen cards!! Another way to make money. Way to go you just lost a client forever!!

The staff is nice and I'm happy they have most of the products I needed. Sadly, they don't have much aquatic plants selection at the moment.

They sell broken items and even refuse to exchange it telling us it was final sale while the item was on full price. They claim the item was on final sale, but there was no discount on it at all.

Very bad experience Rude cashier

(Translated by Google) Poor service (Original) Mauvais service

(Translated by Google) Superb location / excellent service. Thank you (Original) Superbe endroit /le service est excellent. Merci

(Translated by Google) Large and well maintained, easy to find what you are looking for. (Original) Grand et bien entretenu, facile d'y trouver ce que l'on cherche.

(Translated by Google) Very good service (Original) Très bon service

(Translated by Google) If I could give zero he would have zero (Original) Si je pourrais en donner zéro il en n'aurais zéro

(Translated by Google) I went there to buy 2 gift cards of $ 25 each. After paying, the employee gives me the 2 cards. They are used, all scratched. I told him that I couldn't give cards as gifts in such a state. They never wanted to reimburse me even after never leaving the store. She just gave me cards a little less shuffled. Very frustrating! (Original) J'y suis allé pour acheter 2 cartes cadeaux de 25$ chacune. Après avoir payé, l'employé me remet les 2 cartes. Elles sont usagées, toutes égratignées. Je lui ai dit que je ne pouvais pas offrir des cartes en cadeaux dans un tel état. Elles n'a jamais voulu me rembourser même en étant jamais sortie du magasin. Elle m'a juste remise des cartes un peu moins magané. Très frustrant!

(Translated by Google) Not a lot of choice in terms of the volume of bird food (Original) Pas bcp de choix au niveau du volume de la nourriture pour oiseaux

(Translated by Google) Good service (Original) Bon service

(Translated by Google) Huge variety of fish and reptile species (Original) Enorme variété d'espèce de poisson et de reptiles

(Translated by Google) Very nice store with a lot of choice with varying prices. Very good service. (Original) Très beau magasin avec beaucoup de choix avec prix variés. Très bon service.

Look at pricing, it's expensive compared to others. Staff are friendly.

Great budgie selection!

(Translated by Google) The environment is very good, the fish species is very complete, the price is reasonable (Original) 环境很好，鱼类得品种很全，价格合理

(Translated by Google) Very nice store but very expensive (Original) Très beau magasin mais tres chere

the aqua department helped me diagnose what went wrong with my aquarium and ordered the defective part, really nice service

(Translated by Google) I was there for a laser pointer and there was none. The employee was friendly and referred me to a store where there was some. Friendly staff, good service (Original) J'y ai été pour un pointeur laser et il n'y en avait pas. L'employée a été sympathique et m'a référé à un magasin où il y en avait. Staff sympathique, bon service