Tropicazoo Saint-Jean-sur-Richelieu image

Tropicazoo Saint-Jean-sur-Richelieu

Pet store Pet supply store Feed store

Pet resource stocking food, toys & accessories for cats, dogs, birds & other animals. People often mention service, pour, fish, good, staff, personnel, tout, 'est, dans, store,


Address

435 Bd du Séminaire N, Saint-Jean-sur-Richelieu, QC J3B 5L4, Canada

Website

tropicazoo.com

Contact

+1 450-359-7531

Rating on Google Maps

4.10 (646 reviews)

Open on Google Maps

Working Hours

  • Sunday: 10 am to 5 pm
  • Monday: 9 am to 6 pm
  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 9 pm
  • Friday: 9 am to 9 pm
  • Saturday: 9 am to 5 pm

Featured Reviews


Frequently mentioned in reviews: service (23) pour (19) fish (18) good (13) staff (13) personnel (9) tout (9) 'est (8) dans (8) store (7)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Marc 3 years ago on Google
    (Translated by Google) As a former German Shepherd breeder, I would say that I have very good service, a warm welcome from the smiling staff and that makes a difference. I made good mention concerning the attitude of the staff TO MOVE IT TO COME AND SEE ME AND ASK WHAT I NEED AND I HAVE NOTED IT TO OTHER CUSTOMERS (ES). Because it is well known the reality today in a store "when you are looking for or when you need a few things .... It is the customer (s) who come to see the staff !!! Professional when it comes to taking notes to order a specific item that is not on the shelves. Finally, a point to improve is the transmission of information from one clerk to another not working on the same Hourly Value for money it sure could on some items (like nylon bones) hit Walmart prices. With the grooming department having to bring my own German Shepherds ... good staff with a lot of knowledge .. ..NICE WORK TO THE WHOLE TEAM LET GOOD AND THANKS FOR WHAT YOU ARE DOING 👍👍 (Original) En tant qu'ancien éleveur de Berger Allemand, je dirais que j'ai un très bon service, un bon accueil de la part du personnel souriant et ça, ça fait une différence. Je fait bonne mention concernant l'attitude du personnel À CE DÉPLACER POUR VENIR ME VOIR ET DEMANDER CE QUE J'AI BESOIN ET JE L'AI REMARQUER ENVERS D'AUTRES CLIENTS (ES). Parce que c'est bien connue la réalité aujourd'hui dans un magasin " quand tu cherches ou que tu as besoin de quelques choses.... C'est le client (es) qui ce déplace pour aller voir du personnel !!! Professionnel quand il s'agit de prendre des notes pour commander un article spécifique qui n'est pas sur les tablettes. Pour finir un point à améliorer c'est la transmission des informations d'un commis à un autre ne travaillant pas sur un même horaire. Qualité prix c'est certain qu'il pourrait sur certains articles ( Comme les os en nylon ) accoté les prix de Walmart. Avec le département de toilettage ayant amener mes propres Bergers Allemand...bon personnel ayant beaucoup de connaissances....BEAUX TRAVAIL À TOUTE L'ÉQUIPE LÂCHÉ PAS ET MERCI POUR CE QUE VOUS FAITES 👍👍
    2 people found this review helpful 👍

  • 1/5 Gabrielle L. 3 years ago on Google
    (Translated by Google) TO AVOID!! My heart ached. Animals are sorry. Kittens who sleep in their litter box and without toys that stay there until at least the age of 4 and a half months, not to mention their pitiful appearance, they look like they came out of a dump. A chihuahua who trembles with fear in a small cube without toy, at $ 2,500! If only I could put pictures to show you! Fortunately, it is now illegal in Montreal! I wanted to encourage local by going to the store, I left immediately! A complaint will be made to the SPCA! (Original) À ÉVITER!! Mon cœur a eu mal. Les animaux font pitiés. Des chatons qui dorment dans leur litière et sans jouet qui y restent jusqu’à minimum l’âge de 4 mois et demi, sans parler de leur pitoyable allure, on dirait qu’ils sortaient d’un dépotoir.. Un chihuahua qui tremble de peur dans un petit cube sans jouet, à 2500$! Si seulement je pouvais mettre des photos pour vous montrer! Heureusement que c’est maintenant illégal à Montréal! Je voulais encourager local en allant à se magasin, je suis repartie aussitôt! Une plainte à la SPCA sera faite!
    2 people found this review helpful 👍

  • 3/5 Anthony A. 3 years ago on Google • 48 reviews
    I went to buy a huge amount of crickets and the guy tried to under count them. I asked for 500 crickets and they tried to sell me 174 of them. I made them count it out one by one
    1 person found this review helpful 👍

  • 1/5 Juliana S. 4 years ago on Google • 21 reviews
    Their knowledge about the animals are next to zero! Very good sellers in a sense that they will do anything to sell you as much as they can! Be careful!
    1 person found this review helpful 👍

  • 1/5 Adriana V. 3 years ago on Google • 5 reviews
    We went to this place to buy a beta fish. We wanted a male fish, so employee brought us to a section when supposedly they were having male fishes in cups, they looked more than females, but they claimed that there were a different variety of male betta. We finished paying around $30 ($25 plus taxes plus $1 for keeping the plastic cup), we just realized later when we visited another pet store the same week (Chicco) that our beta is actually a female ,andw paid almost the double that actually a male beta fish cost in other stores. I never felt so scammed. Never come back to this store.
    1 person found this review helpful 👍

  • 4/5 Eric G. 3 years ago on Google
    (Translated by Google) Currently few accessories for fish. There were a lot of them before the covid. (Original) Présentement peu d'accessoires pour les poissons. Il y en avait beaucoup avant le covid.
    1 person found this review helpful 👍

  • 4/5 Daphnée l. 4 years ago on Google
    (Translated by Google) Extremely expensive prices for animals like all other pet stores. Super beautiful, very clean, the animals seems very well maintained and does not seem lacked in anything. Good place for buyers of rats or mice to feed snakes or others. Very affordable price and different sizes. (Original) Prix extrêmement chers pour les animaux comme tous les autres animaleries. Super beau, très propre, les animaux semble très bien entretenue et ne semble pas manqué de quelque chose. Bonne place pour les acheteur de rats ou souris pour nourrir les serpents ou autres. Prix très abordable et différentes grosseurs.
    1 person found this review helpful 👍

  • 1/5 Francois H. 4 years ago on Google
    (Translated by Google) Staff likes playing on their cell phones better than answering customers (Original) Personnel aime mieux joué sur leur cellulaire que répondre aux clients
    1 person found this review helpful 👍

  • 5/5 Julie O. 3 years ago on Google
    (Translated by Google) Impeccable place, very clean and super friendly (Original) Endroit impécable, très propre et super convivial
    1 person found this review helpful 👍

  • 4/5 C J. 5 years ago on Google • 79 reviews
    The only place in St-Jean that sells animals now. They have birds, rats, mice, gerbils, hamsters, fish, rabbits, reptiles, dogs and cats, and more.

  • 2/5 Eric F. 2 years ago on Google • 58 reviews
    After several visits I have to say they have not found any winning staff. Prices are set up.

  • 3/5 Pretzel F. 4 years ago on Google • 53 reviews
    My mom felt rushed but i tought the owner did what was best to pass the amount of people that were waiting in line

  • 3/5 Marya M. 2 months ago on Google • 26 reviews New
    Nice big store, a bit more pricy than in Brossard. Staff very kind. Though I got several fish from this location with desease. So buyer if you go for fish pets be aware.

  • 5/5 Chris M. 3 years ago on Google • 23 reviews
    The bilingual staff here is awesome. They are helpful, honest and best of all personable. So far they've always had what I needed, for my dogs, cats or the scorpion.

  • 5/5 Wine C. 1 year ago on Google • 13 reviews
    Staff very helpful and Curtius! Thanks

  • 5/5 Vanessa F. 3 years ago on Google
    (Translated by Google) The adviser was wonderful !!! (Original) Le conseillé a été merveilleux!!!

  • 3/5 nathalie s. 3 years ago on Google
    (Translated by Google) I can't always find everything I want and the prices are a bit expensive (Original) Je ne trouve pas toujours tout ce que je veux et les prix sint un peut cher

  • 5/5 Dominique P. 3 years ago on Google
    (Translated by Google) Always had good service and very good advice 👍👍👍 (Original) Toujours eu un bon service et très des très bons conseils 👍👍👍

  • 4/5 Mylene S. 3 years ago on Google
    (Translated by Google) I go there regularly, it depends on the team that is there the service goes from rotten to excellent ... But in general super good service (Original) J'y vais régulièrement, tout dépend l'équipe qui est là le service passe de pourri a excellent ... Mais en général super bon service

  • 4/5 Louis-Samuel N. 3 years ago on Google
    (Translated by Google) Excellent service (Original) Excellent service

  • 5/5 Tucker o. 4 years ago on Google
    (Translated by Google) Clean place; cage, aquarium and floor. Many choices and competent employees. (Original) Endroit propre; cage, aquarium et plancher. Beaucoup de choix et employées compétant.

  • 5/5 Alexandre L. 4 years ago on Google
    (Translated by Google) Mafnifique from the new location (Original) Mafnifique depuis le nouvel emplacement

  • 5/5 kevin j. 3 years ago on Google
    Verry helpfull staff pet oriented

  • 5/5 Nathalie B. 4 years ago on Google
    (Translated by Google) Very great very kind personal (Original) Très grand personnelle très gentil

  • 5/5 Geneviève R. 4 years ago on Google
    (Translated by Google) Great service, as always! 😊 (Original) Super service, comme toujours! 😊

  • 5/5 SYLVAIN P. 4 years ago on Google
    (Translated by Google) Very well found of everything (Original) Très bien trouvé de tout

  • 5/5 Pascal P. 4 years ago on Google
    (Translated by Google) Very good employees, always smiling (Original) Très bon employés, toujours souriants

  • 5/5 Jo B. 4 years ago on Google
    (Translated by Google) For animals there is everything (Original) Pour les animaux ya de tout

  • 5/5 Mickael P. 4 years ago on Google
    (Translated by Google) Very nice place and beautiful indoor dog park (Original) Tres belle place et beau parc canin interieur

  • 4/5 Nathan P. 4 years ago on Google
    I liked my experience with us because your personnel and your manager is friendly, helpful and welcoming, this place sells lots of pets and pet accessories, i considered this place well maintained and i disliked a little my experience because i didn't taken a cat in my arms because the cat treatments.

  • 5/5 Diane B. 2 years ago on Google
    A lot of varieties of fish

  • 5/5 Chantal L. 3 years ago on Google
    Always wondrful service. Thank you!

  • 1/5 Judy H. 3 years ago on Google
    (Translated by Google) Really disappointed with the service I got this evening. On returning, the 3 young clerks were talking to each other and twiddling their thumbs with a nonchalant look, I asked someone at the counter for some fish since no one came to see us. The two clerks at the counter look at each other wondering who is going to get the fish as if neither of them is really interested in doing so. When putting the fish in the bag the fish fell to the ground, the clerk had the reflex of pushing the fish with his foot to put it in the hole in the floor grid !!!!! Stunned we tell the clerk to put it back in the aquarium and the fish will recover. Never seen any excuse nothing her with a detached look at the situation! I do not think of returning to this pet store for fish I have never had such poor service. (Original) Vraiment décu du service que j'ai eu ce soir. En rentrant les 3 jeunes commis était entrain de parler entre eux a se tourner les pouce d'un regard nonchalant, je demande au comptoir quelqu'un pour des poissons puisque personne es venu nous voir. Les deux commis au comptoir se regarde se demandant qui va chercher les poissons comme si aucun des deux était vraiment intéressé à le faire. Au moment de mettre le poisson dans le sac le poisson tombe a terre , le commis a eu comme réflexe de pousser le poisson avec son pied pour le mettre dans le trou de la grille du plancher!!!!! Abasourdis on dis au commis de le remettre dans laquarium et que le poisson va récupérer. Du jamais vu aucune excuse rien tout sa avec un regard détaché de la situation ! Je ne pense plus retourner dans cette animalerie pour des poissons j'ai jamais eu un service autant médiocre.

  • 3/5 Sophie D. 3 years ago on Google
    La jeune femme qui m'a aidée à faire mes choix était très sympathique et compétente, par contre entendre des employés discuter de tout et rien très fort et en sacrant, je trouve ça légèrement déplacé dans un environnement de service à la clientèle.

  • 2/5 Yvan R. 3 years ago on Google
    (Translated by Google) They do not refund (a purchase that does not do the trick in the end), they just give a credit, with the receipt (negative) as proof! (Original) Ils ne remboursent pas (un achat qui ne fait pas l'affaire finalement), ils donnent juste un crédit, avec le coupon de caisse (négatif) comme preuve !

  • 2/5 Isabelle I. 3 years ago on Google
    (Translated by Google) Lack of services (Original) Manque bcps de services

  • 4/5 Natalia M. 3 years ago on Google
    (Translated by Google) Lots of variety, good products, very nice staff and ready to help you, but there are places cheaper than their price (Original) Beaucoup de variete, des bons produits, personel tres gentil et pret pour t'aider, mais il as des places moins cher que leur prix

  • 1/5 Raphaël C. 3 years ago on Google
    (Translated by Google) For more than a year it is the same toys for cats that are offered, I would like to buy fish, but there is no choice and the health of the fish leaves a lot to be desired ... in fact all animals are more off guard. I want to encourage commerce and employees. But from now on I will go to the real Tropicazoo, the one in Chambly (Original) Depuis plus d'un an c'est les mêmes jouets pour chats qui son offert, j'aimerais bien acheter des poissons, mais il a pas de choix et la santé des poissons laisse a désirer... en fait tout les animaux son plustot au dépourvu. Je veux bien encourager le commerce et les employés. Mais dorénavant je vais aller au vrai Tropicazoo, celui de Chambly

  • 5/5 Robert-François T. 3 years ago on Google
    (Translated by Google) Always good service ... thank you. (Original) Toujours un bon service ...merci.

  • 4/5 fox231281 3 years ago on Google
    (Translated by Google) Large, very clean space. (Original) Grand espace très propre.

  • 5/5 Mena V. 3 years ago on Google
    (Translated by Google) It's very big and the staff are dedicated and very friendly 👍 (Original) C'est très grand et le personnel est dévoué et très sympathique 👍

  • 4/5 Sylvie L. 3 years ago on Google
    (Translated by Google) Great place if you are looking for something for animals you will surely find and staff are very nice. (Original) Super endroit si vous chercher quelque chose pour les animaux vous allez sûrement trouver et personnel est tres gentil.

  • 4/5 Kristen M. 6 years ago on Google
    Friendly, knowledgeable staff, good selection of food, adorable kittens.

  • 2/5 chantal f. 3 years ago on Google
    (Translated by Google) I am disappointed each time the price of the product is not the same as on my invoice every time once ok my every time 😔 and there is no pricing policy for all times too loaded I I would be entitled to a small present just to tell me we're sorry, no, they despise me instead with a big discomfort Enteka it's over for me sorry (Original) Je suis déçu a chaque fois le prix du produit n'est pas le même que sur ma facture a tout les fois une fois ok mes a chaque fois 😔et il ny a pas la politique de prix😏 pour tout les fois trop chargé j'aurais au moi droit à un petit présent juste pour me dire on est désolé mes non on me méprise a la place avec un gros malaise Enteka ses fini pour moi désolé

  • 3/5 Fran 3 years ago on Google
    (Translated by Google) Virtually nothing for the fish, the aquariums are dirty. A little disappointing for a famous banner (Original) Pratiquement rien pour les poissons, les aquariums sont sale. Un peu décevant pour une banière connue

  • 3/5 Sébastien G. 5 years ago on Google
    Bugs cost a lot and we were given less then we paid for.

  • 5/5 Dalie L. 3 years ago on Google
    (Translated by Google) Excellent service and super good staff! (Original) Excellent service et super bon personnel!

  • 5/5 Léger C. 5 years ago on Google
    Bon service! :)

  • 4/5 Popa L. 3 years ago on Google
    (Translated by Google) All it takes, personal, smiling (Original) Tout ce qu'il faut, personnel, souriante

  • 5/5 Martin G. 3 years ago on Google
    (Translated by Google) Very good exercise. (Original) Très bon sercice.

  • 5/5 Nicole R. 3 years ago on Google
    (Translated by Google) Very well served (Original) Très bien servi

  • 2/5 Martin D. 3 years ago on Google
    (Translated by Google) Perfect if you are in trouble the prices are really too expensive and the clerks are not qualified to offer you an exact answer to your questions (Original) Parfais si vous êtes mal pris les prix sont vraiment trop chère et les commis ne sont pas qualifié pour vous offrir une réponse exact a vos questions

  • 5/5 Titan S. 3 years ago on Google
    (Translated by Google) Dedicated and attentive staff. (Original) Personnel dévouée et attentionné.

  • 1/5 Devon A. 1 year ago on Google • 2 reviews
    Nice store, but dogs and cats should not be kept in such small cages for display


Call +1 450-359-7531 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Kerbside pickup
    • ✓️ In-store shopping

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