1/5 Random E. 1 year ago on Google
Ignore
the
poor
service
reviews
at
your
peril
-
I
got
food
poisoning
from
the
food
at
the
Buffett,
and
that
is
when
you
pay
the
price
of
poor
service
through
two
lost
days
of
holiday.
Alas,
I
had
read
the
other
reviews
about
poor
service
but
was
drawn
in
by
the
beautiful
setting,
facilities
of
the
hotel
and
reasonable
price
and
dismissed
the
reviews
from
others
hoping
that
perhaps
things
had
gotten
better.
After
all,
I
don’t
need
people
fawning
over
me,
and
there
are
always
some
people
who
are
simply
difficult
and
can’t
be
pleased.
Unfortunately,
when
staff
are
sloppy,
things
like
food
poisoning
can
happen
-
making
a
single
batch
of
sausages
in
the
AM
and
leaving
them
out
for
4
hours
is
probably
too
obviously
a
health
hazard,
if
only
I
had
noticed
before.
But
it
was
not
just
the
food
poisoning
itself
-
the
first
night
our
aircon
was
broken
so
we
slept
poorly,
then
had
to
move
rooms
because
it
could
not
be
repaired.
Of
course
not
everyone
is
bad,
the
concierge
desk
makes
a
real
genuine
effort
and
the
room
cleaning
staff
work
v
hard.
But
poor
service
is
never
accidental
when
it
is
this
endemic,
it
is
the
simple
consequence
of
poor
management.
So
why
is
this
hotel
so
poorly
managed?
1.
The
Hotel
is
owned
by
a
v
wealthy
old
local
family.
This
little
hotel
is
just
financially
insignificant
for
them,
and
so
they
really
don’t
actually
care.
There
is
an
abandoned
graffitied
villa
on
the
path
to
the
equestrian
centre
which
is
still
being
fought
over
by
the
family
descendants
apparently.
2.
Because
of
the
golf
course,
the
hotel
captures
a
steady
stream
of
corporate
bookings
and
golfers
who
opt
for
onsite
convenience.
So
frankly
the
poor
service
of
the
hotel
just
doesn’t
really
have
commercial
consequences,
so
then
why
take
action?
Remember,
a
“5
star”
rating
is
only
about
functional
services
like
having
room
service,
its
not
a
reflection
or
actual
rating
of
service
levels,
so
don’t
let
the
rating
fool
you.
Last
but
not
least,
as
per
the
other
reviews,
there
is
still
a
lot
of
construction
going
on
all
around
the
hotel
(including
a
huge
block
next
to
the
clubhouse),
so
you
will
definitely
have
a
steady
sound
of
drilling
or
digging
when
lying
by
the
pool
during
weekdays.
Sadly,
a
wasted
holiday
and
we
will
certainly
not
return.
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