Jamaica Tours Limited image

Jamaica Tours Limited

Bus tour agency

😠 Not only did they never sent a confirmation email to provide further instructions, you have 1/10 chances that they will pick up the phone to answer your questions and confirm booking. We were sold an excursion that they later explained is an add on, and therefore they were not sending their personne... People often mention Jamaica, driver, time, airport, tour, resort, pick, waiting, trip, company,


Address

G465+43G, Providence Drive, Ironshore, Montego Bay, Jamaica

Website

www.jamaicatoursltd.com

Contact

+1 876-953-3700

Rating on Google Maps

3.50 (285 reviews)

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Featured Reviews


Frequently mentioned in reviews: Jamaica (24) driver (21) time (19) airport (17) tour (17) resort (16) pick (13) waiting (13) trip (12) company (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Z G. 8 months ago on Google
    Not only did they never sent a confirmation email to provide further instructions, you have 1/10 chances that they will pick up the phone to answer your questions and confirm booking. We were sold an excursion that they later explained is an add on, and therefore they were not sending their personnel to pick us up. When our travel agency contacted them for a refund, they denied the request. We were told that they would come the next day, they never showed up, because a driver was sick and they didn’t have enough staff (they let us know 1:30 after waiting). We somehow managed to purchase a second excursion (thinking that we would get a refund for the excursion that never occurred), they showed up 30 min late. We also had a delay on the way there because we were stopped by traffic officials due to expired documents on the bus. We showed up to our excursion an hour late. There are other respectful companies on Jamaica that will take you to these excursions and will pick up the phone to answer your concerns. Don’t get scammed by them. Look elsewhere to enjoy beautiful Jamaica.
    3 people found this review helpful 👍

  • 5/5 Mary M. 1 year ago on Google
    I arrived late as my flight was delayed I was worried there might be issues with the JTL transfer to the resort. I tried calling and was not able to reach anyone but once I landed I visited their booth. The staff was organized, they already had all of the information and informed myself they were waiting for our arrival. They assisted with handling the luggage and got me safely to the resort. The trip back to airport went swiftly as well.
    3 people found this review helpful 👍

  • 1/5 Jasmine B. 2 years ago on Google
    Awful company that could careless about inconveniencing you. When we arrived at 3:15, two other couples and us had to wait an hour for another group to land and to be taken to our resort that was 15 minutes away. They could have easily taken us to our resort and came back. They ended up making us miss our dinner reservations at 5pm. Not only did they make all of us wait for them, they were dropped off at a different resort before we were. Pickup was just as bad. Our bus driver was 10 minutes late and then we had to pick up another group from another resort who decided they wanted to show up to their scheduled time 20 minutes late. It’s probably cheaper and for sure more time convenient to just rent a taxi.
    2 people found this review helpful 👍

  • 2/5 Regina M. 10 months ago on Google
    Our resort recommended we use this company, so I booked it. However, this trip was a splurge for me, and only a 3 day getaway. Therefore, every minute counted. We landed at noon and were escorted to a giant tour bus. Then we waited. And waited. And waited. After a long flight, it was the last place I wanted to be. After an hour, we finally left. But then we stopped at 6 hotels to let other passengers off before we got to ours. We got to the resort several hours later than we expected and missed an afternoon of beach time. If I go back, I would definitely splurge for a $30.00 taxi.
    2 people found this review helpful 👍

  • 5/5 Richard R. 1 year ago on Google
    Did a tour to Bob Marley experience in 9 miles. Rawayne by far the best ever tour guide I have ever met and was knowledge, intelligent, insightful and overall a brilliant host. Thanks so much, can't recommend you guys highly enough
    2 people found this review helpful 👍

  • 1/5 Veena M. 1 year ago on Google
    We'd recommend you avoid this company at any cost. Our airport transfers with this company was included in our travel package through Costco. We waited more than ONE hour in a hot bus before they packed every seat in a large bus. After a long trip from the West Coast, this was not something we wanted to go through. I highly recommend finding private transportation or taxi. It's not that expensive.
    2 people found this review helpful 👍

  • 1/5 Tyrell F. 2 years ago on Google
    BEWARE!!! They will not refund your money if you do not want to go on the excursion. They booked it a 1:00pm told us it leaves at 1:50pm we ate lunch and changed clothes the receptionist told us the bus left. They refused to give us a refund.
    1 person found this review helpful 👍

  • 2/5 Paul O. 1 year ago on Google
    This company has one good thing. Darleen the tour guide. The booking process is lackluster and so old school. We booked multiple events in one day. We tried to cancel one and we were told it required 48 hours in advance for a full refund. We would’ve never had 48 hours due to when it was booked vs when it was occurring. After reading online we could’ve received at least 50% but the girl we booked with at the RIU just looked at us like we were crazy and pressured us to just reschedule. Honestly the excursions on this island are exhausting; well over 1:45 bus rides one way, with an extreme amount of dwell time at each event while you wait for more people to show up. Most of the time we were one of 3 groups on each bus. We booked the dolphins experience and river falls excursions as a same day package recommended by the JTL guide in the lobby. We drove to the falls, waited 40 mins for the group to get larger, did the excursion, got back on the bus and arrived at dolphins. We had our scheduled experience 10 mins after arrival and our bus was scheduled to pick us up at 3. The dolphin tour was explained to us to have kayaking, paddle boards, a zoo, free lunch. We were told we could not kayak or paddle board. The zoo is legit a 50 foot walk way with an iguana, parrots, birds and rabbits. Lunch took 35 mins and then we sat for 2 hours waiting for the bus to pick us up. We could’ve been doing something else or back at the resort enjoying our time together in a better environment. Also we were told this company was a part of Expedia but the money spent with them also does not link to Expedia points and we have no way to get them added. I spent $1,000 on excursions, it is ridiculous that you could not get points for it. Never again with this company, book another way.
    1 person found this review helpful 👍

  • 1/5 Derrick I. 1 year ago on Google
    Not reliable. We booked and prepaid for a private transfer for our return trip to the airport. We confirmed the time and pick up twice in the days leading up. On the day of the transfer did not show up. Calls to the 3 provided phone numbers were not answered and/or out of service. We had to scramble and nearly missed our flight. I would not recommend.
    1 person found this review helpful 👍

  • 1/5 Rass M. 1 year ago on Google
    Not very informative at all. Booked party cruise the rep NEVER stated you had to walk in the water to get to the boat I’m from the city the boat comes to you wtffff. That’s a great way for them to keep your money and tell you no refunds bad for business NEVER AGAIN live & learn just book with CHUKKA tours💯💯💯💯💯

  • 5/5 Barbara D. 4 months ago on Google
    Are driver from the RUI Tropical Palace was Very good stopped at a local sign and Very informative of Jamaica. His name was Howard!!! Would recommend him every time!

  • 5/5 Porchea F. 1 year ago on Google
    The best tour company in Jamaica for ground transportation/ Shuttle to and from from hotels to the most luxurious hotels and attractions on the island. The best, professional, comfortable and friendliest customer service. From airport to hotel to attractions. Highly recommended. Safe and affordable for even all island tours. Jamaica Tours never disappoint!!!

  • 1/5 Rose B. 8 months ago on Google
    Don’t not book them for ANYTHING. They are disorganized and wait too long. There is no structure. I paid for an airport transfer to Negril from Mo bay. We sat in the van for almost an hour waiting because they driver was trying to wait for 4 more people to get through security. That is unacceptable. We pay for stays at the hotel and while I understand the van is trying to make money, they need to have set times that they leave and a max wait time. He knew there was bad traffic due to congestion and construction which is an even bigger reason why you shouldn’t have passengers sitting around waiting. After waiting all that time, we ended up leaving with just us. So we waited for no reason!!! No respect for the passengers’ time or consideration for the money we spent to stay at resorts. We should have been to the resort no later than 3. We didn’t get there until almost 5 because of the waiting and the traffic. We left the airport 2:10 after waiting for 40 plus minutes. Never again.

  • 1/5 Ashley W. 8 months ago on Google
    Wish i could give 0. Rudest staff I’ve ever experienced. Un accommodating. The man in the red shirt outside on the 23rd at 3pm.. THE WORST! Along with the driver to azul. The man picked up female lady from the street!!! I would never again and please do not book with them unless you want your trip starting out on a bad foot.

  • 5/5 J. E. 10 months ago on Google
    We've used Jamaica Tours the 3 times we've been in country. 3 times for airport transport and twice for excursions. Never had any problems. Their desk in the airport arrivals area always had our names and trip itinerary. Transports have been ready to go (upon arrival) and on time (getting picked up either for excursions or airport departure).

  • 2/5 Michael H. 3 months ago on Google New
    Our vacation started with us waiting on a bus at the airport for over 30 minutes while the driver kept saying "waiting for one more". Others were on the bus when we boarded so no idea how long they were waiting. It seems it would have been better to just keep a regular bus schedule instead of parking and waiting. We also went on a tour off the resort with them. This involved a four hour bus ride while they waited for people as they stopped along the route for what should have been a 90 minute direct drive. Our second tour was cancelled because when we got to the boat a passenger was injured from exposed nails!! I'm hoping our next visit I can avoid this tour company.

  • 5/5 Penny G. 4 months ago on Google
    Our driver Howard was awesome!! He gave history on Jamaica. Information on different food. I told him I get carsick, and he suggested that I sit up front. He said I would not get sick on his watch. You could tell that he took good care of his bus. He slow down for potholes, speed, bumps, etc.. It was in an enjoyable ride!

  • 1/5 Rushil S. 2 months ago on Google New
    Worst tour company in Jamaica. Made me sit 1 hour at the airport for no reason. The manager at the Sangster Airport is an absolute clown. Would not recommend, in any capacity.

  • 5/5 Madi S. 1 year ago on Google
    I had a great experience with Jamaica Tours Limited during my recent trip to Montego Bay! We chose to visit YS Falls and the Appleton Rum Factory and were not disappointed. Our driver & guide Reynolds went above and beyond! He was professional, kind, and full of interesting stories about Jamaica's history. He ensured that we were taken care of all day. I would highly recommend!

  • 3/5 Alisa J. 1 year ago on Google
    Had an awful driver. He was weaving in and out of traffic while regularly checking his cell phone and honking at other drivers he knew. Paid for round trip from airport to resort and back but Paid another $40 for a taxi back to airport.

  • 3/5 Ben C. 1 year ago on Google
    Great tour up to 9 mile. Driver was safe and efficient, tour guide didn't do much but the trip was fun

  • 1/5 Stuart K. 1 year ago on Google
    Hi, had the worst experience getting from montego Bay Airport to ochos rio the RUI hotel. The trip Was supposed to be 1.5 hrs and ended up taking 3.5 hrs. What a joke of a company. Asked for a refund and was egnored. Called another company and they took me back to airport. 1.25 hrs . I will never use this shuttle service ever again. Total joke and a rip off. Your trapped once your on. Avoid at all possible cost. RIP OFF

  • 1/5 Aaron R. 1 year ago on Google
    Driver was scheduled to pick up 6 passengers from the Hyatt Ziva/Zilara at 3:10 pm on 27th of August. Driver picks up my father, sister and nephew from the Ziva side of the resort. My sister inquired if he was on his way to the Zilara side to pick up me and my family, he stated he would not be stopping at that side because it only stated Ziva only. She explained to him that it was an error and that I paid for 6 persons which included the 3 persons at Zilara. He was adamant that he was not going to pick my family up. He proceeded to request for the return ticket in which she informed him that I had it at the Zilara side. This is the only reason he agreed to pick my family up to obtain the ticket. This driver had a serious attitude and was very abrasive. He was driving and texting, jeopardizing the passengers safety. I know Jamaica people are kind and helpful but this driver is a very poor representation of Jamaica and it’s people. I don’t want him to loose his job but he definitely needs customer service training.

  • 1/5 Kimberly E. 1 year ago on Google
    Awful experience!! Thanks Jamaica. They tell you to call and speak to a live agent to confirm your reservation. Well, I can't confirm my reservation if you don't answer the phone. Long story short, I was unable to confirm, so now, I lost my money, lost the inability to enjoy the tour I paid for and wanted to experience here in in Jamaica. You got my 100 dollars! Spend it well👎🏾

  • 5/5 Louise B. 1 year ago on Google
    I have just come back from Jamaica and what made it amazing was the excursions I went on. I can't recommend Jamaica Tours enough for an amazing time. First of all I was in Bahia grand principal in runaway bay. I booked all my things with Jamaica Tours through an amazing ladies called Dionne Brown. She helped me so much. I've been to Jamaica a few times and she found tours for me to try that was new and I loved them all. She was so helpful, caring, funny and just a star. So if you are ever at Bahia grand principal please go to Jamaica Tours and ask for her. I went on the chukka Dunn's River boat trip, luminous Lagoon tour, Chukka ATV and shopping. All were amazing. The buses, drivers and journeys were all great. Thank you Jamaica Tours till next time I come. And again thank you Miss Dionne.

  • 4/5 Y R. 1 year ago on Google
    We arrived with many flights that came in late so I understand that we had to wait for people on the bus. They helped with our bags and the driver was friendly. But I can’t give five stars because with 3 kids in tow who had been up since 3 am, they should have told us that we were going to sit and wait til the next flight arrived (almost an hour). And that the trip was going to be another 45 minutes. Then we would have used the bathroom and gotten snacks.

  • 1/5 Michael L B. 2 years ago on Google
    Dates of service: 1.15.2022 and 1.22.2022 Transfer from MBJ to Iberostar Rose Hall Beach and back The same driver The driver did not give a single polite word or sign of welcome or recognition to his passengers. The driver did not want to close the driver's side window. Was asked twice. He conducted himself as immature and frustrated teenager. He began to argue with me about my request. I needed to remind him that I am a passenger and he provides service I paid for. Hot and humid air was entering the bus while on the way from resort to the airport making travel uncomfortable. We were left with impression as if we came to annoy him rather than he is there to do his job and to make living for himself. The most upsetting is that none of this is surprising.

  • 5/5 Maggie N. 1 year ago on Google
    Night shuttles to resort very slow to get a crew to want to take the ride. However, our driver Ali made it all worthwhile!! Great, informative driver.

  • 4/5 Mz G. 2 years ago on Google
    JTL provided my family and me with transportation to and from the airport. We had no issues with our airport transfer; however, we booked the Ocho Rios Dunn Fall Tour which started out wrong. We were told pick up time is at 9 am, at 9:30 am we were still waiting. We checked with the Tour Agent who told us the pick up time was actually 9:15 and they should be on the way. The bus finally arrived an hour and 45 minutes later. The bus driver (Steve) and the Tour guide (Darlene) were very apologetic. They stated the original bus we were supposed to ride in broke down and they had to switch buses. After this, we had an awesome time! Darlene was very informative and engaging with sharing Jamaican Tradtions and history. The scenic drive from Montego Bay to Ocho Rios was beautiful. Dunn River Fall is a must do excursions. We had so much fun and our tour guides at Dunns were fun and engaging. I would recommend using JTL Ltd.

  • 2/5 shaquita r. 2 years ago on Google
    When we arrived to Jamaica, Jamaica Tours was excellent. The driver was friendly and had a great sense of humor. When it was time to go back to the air port, our driver was 30 minutes late and we were pressed for time in hopes of making our flight. When I tried to call in regards to our late bus no one answered.

  • 5/5 Jeremy C. 2 years ago on Google
    The travel advisory about Jamaica being dangerous is %100 incorrect. Jamaica is much safer than United States. The locals rely on the tourism industry for income, and their laws see harming a tourist as a very serious criminal offense. It's perfectly safe to go into town or tour the island outside of the resort, especially if you have a great tour guide. We used Jamaica Tours Limited taxi rides or shared transportation and they were very pleased with the experience. Our driver, MURPHY, was especially helpful. He really went out of his way to take care of us.


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