Fontana Pharmacy Montego Bay image

Fontana Pharmacy Montego Bay

Pharmacy

👍👍 Nice shop to go to get your basic necessities. They sell everything from home supplies, souvenirs, cosmetics, personal care, toys, baby goods, snacks all the basics! A one stop shop! People often mention Fontana, customer, service, staff, store, find, items, experience, great,


Address

Alice Eldemire Dr, Montego Bay, Jamaica

Website

fontanapharmacy.com

Contact

+1 876-952-3866

Rating on Google Maps

4.20 (324 reviews)

Open on Google Maps

Working Hours

  • Friday: 8 am to 10 pm
  • Saturday: 8 am to 10 pm
  • Sunday: 10 am to 7 pm
  • Monday: 8 am to 9 pm
  • Tuesday: 8 am to 9 pm
  • Wednesday: 8 am to 9 pm
  • Thursday: 8 am to 9 pm

Featured Reviews


Frequently mentioned in reviews: Fontana (18) customer (15) service (13) staff (13) store (10) find (8) items (6) experience (6) great (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Zekia K. 4 years ago on Google
    Nice shop to go to get your basic necessities. They sell everything from home supplies, souvenirs, cosmetics, personal care, toys, baby goods, snacks all the basics! A one stop shop!
    3 people found this review helpful 👍

  • 3/5 Bella M. 1 year ago on Google
    Overpriced! Period!! Staff very rude…. You can find most of the snacks you want from the U.S. but very pricey in every area and arena. They get a 5 star based on what they stick but overall a 3?star for their customer service. No use in complaining I think that’s a prerequisite for being an employee there.
    2 people found this review helpful 👍

  • 4/5 Jo-Dane R. 1 year ago on Google
    Stock inconsistent, service has declined. Prices are too high, but customers such as myself usually support this business regardless, because of superior customer service. This however has been gradually declining. Staff don't offer assistance and when you ask they point you from one place/person to the next. No eye contact and the smiles have disappeared.
    2 people found this review helpful 👍

  • 5/5 Sherona B. 11 months ago on Google
    This is an awesome place to shop if you're looking for unique gifts 🎁, household items, school accessories like bags, lunch bags for school and work. Also, camping 🏕️ stuff, and you can stop go by Cafe Blue, the ice-cream 🍨🍦 Scoop and even the restaurant to enjoy delicious 😋🤤 meals in the midst of shopping 🛒🛍️.
    1 person found this review helpful 👍

  • 5/5 David C. 2 years ago on Google
    Fontana is definately one of my favourite stores to visit and I'm also used to the Fontana stores in KINGSTON (BARBICAN and WATERLOO SQUARE) and I've been to the OCHO RIOS LOCATION Love the interior of the MONTEGO BAY but I've never been to the locations in MANDEVILLE and SAVANNA-LA-MAR before.
    1 person found this review helpful 👍

  • 3/5 Carolyn Clarke B. 1 year ago on Google
    Nice store but the phone line rings into eternity.
    1 person found this review helpful 👍

  • 1/5 carleen h. 1 year ago on Google
    I am so disappointed that on November 25th I purchased 4 sheet sets at Fantana in Montego Bay, two of which were King. I tried to fit one two days ago and it could not fit. I attempted to return the item today and rather disappointed with the reaction of the person, who claimed to be the manager. N.B. to Fantana, an item purchased in sale or other wise, should be exchanged, if it does not fit the purpose for which it was bought. I purchased a king sized sheet that cannot fit my king sized bed and was insulted by your store manager. I am very disappointed.
    1 person found this review helpful 👍

  • 1/5 Anya Queen '. 6 months ago on Google
    The WORSE customer experience of my life. The staff at the make-up counter ignored me like I want standing there. Then the cashier had an attitude and was checking off when I initially tried to cash my items, she finished checking up her drawer and sat there looking while the only other working carrier was FULL when we realized she was working again and went over to her, I wish I had stayed in the other line. Such a reputable business with such PRICES, your customer experience should be A1. Definitely will avoid this business if I can
    1 person found this review helpful 👍

  • 4/5 Debra D. 1 year ago on Google
    This is our jamaican target..its our go to place for every single thing ..yes it's a pharmacy but if you need that perfect gift ..its there..make up..its there.. home goods it's there.. staff even walk with you at some branches to find what you are looking for ..they just opened another branch in Kingston!! It's at the top of my go to places!! Montego bay staff..the best they know you by name and the refer to you as such...staff members such as nicky..Pamela.. sonia..keriesha I think at the cosmetic counter..Vaughn and Michael at the buisness center..I am forgetting some names but trust me..you cant go wrong with Fontana..as they say "it's all good inside"
    1 person found this review helpful 👍

  • 5/5 Escape 8 months ago on Google
    Excellent customer service especially at the Bil express & Printing stations
    1 person found this review helpful 👍

  • 5/5 Haresh K. 8 months ago on Google
    Always great shopping experience with ample parking space Must visit with your family

  • 4/5 Rodana B. 1 year ago on Google
    Great customer service from Sashanna and Sasha-lee .. both displayed a warm welcome and helped me and my friend very well .. continue to be of great help ladies .. big ups coming from the two girls with the big neon squishy ball 😂🤣

  • 5/5 Andrea M. 10 months ago on Google
    I love Fontana it's I always find what I am looking for easily and the staff are friendly and helpful.

  • 5/5 Arianna M. 4 months ago on Google
    Its a great place to go to buy things, I like the fact that it has a two stores inside which u can buy beverages like the ice cream place and Cafe Blue and also the fact that its a supermarket that has almost everything and there is also a pharmacy inside which u can get medication and for every season or holiday or events Fontana is always vibrant and always decorating making sure the place is festive and restocked.

  • 3/5 Jennifer A. 3 months ago on Google New
    Lovely store full of holiday items. Merchandizing of product could be done after hours as the confusion of unpacking in the aisles and at the front of the store, makes it a confusing experience for shoppers.

  • 4/5 Nickesha B. 5 months ago on Google
    It's almost always a guarantee that you can find what you're looking for at Fontana Pharmacy in Montego Bay. Most of the staff members are usually courteous. You'll enjoy the spacious shopping environment.

  • 5/5 elaine n. 5 months ago on Google
    It was great customer service was A+ it's gift items photo cosmetic household products every thing you need .and after shopping you can grab a bite

  • 4/5 Farouk R. 4 months ago on Google
    Polite and professional staff, pleasant interaction on every visit. Staff management doing well in choosing persons for work.

  • 1/5 Chad G. 5 months ago on Google
    Worst place to call. I full my prescription there every month and every time I try calling it’s the same. No one answer the phone I have been calling for 2 days mow. Can’t believe a company as big as they are and offering an essential service. Operates at such poor and unprofessional ways. It’s not an isolated issue either every time I call it’s the same and the attitude of the staff is unprofessional/unpleasant.

  • 4/5 Lance S. 3 months ago on Google New
    Good place to shop for an overall good experience. May give a Walmart-like feel in Jamaica.

  • 5/5 Davaughn R. 1 year ago on Google
    Neat and tidy areas...staff super friendly and helpful....can even get your gifts wrapped as well

  • 4/5 Paula L. 10 months ago on Google
    It's always a decent experience although the staff need to be more friendly to their customers

  • 1/5 Olga S. 1 year ago on Google
    Customer service & returns policy is appalling. I have been shopping at Fontana MoBay since their store was located downtown & have not had to return or request a refund until recently. On returning 2 sparklers that would not burn for a birthday celebration cake & to satisfy their own peace of mind they burnt the sparkler but it took them 5mins b4 it would burn which for me is faulty & in front of the whole store which without advising that she would be testing to check. Then left me standing & waiting 10mins while speaking on the phone, assume store manager only to be told she can only refund 1 because the other could not be resold as it had been opened. For me that is not customer service or a refund policy that is left to the store to discredit a customer that (yuh deh lye). I’m a customer of over 25yrs + & to be treated in this way is disgraceful. I can only advise your other customers to be wary of the returning policy/faulty goods for a refund….. Isn’t there a saying a “customer is always right” (not for Fontana Pharmacy)

  • 1/5 Madre T. 1 year ago on Google
    No customer service and they don’t pick up their phone when I call.. ever.

  • 5/5 Neri M. 1 year ago on Google
    HUGE shout out & thanks to Ms. Elaine from the Montego branch. She went beyond her duties to advice me on the best workaround option to place my online order, to get critical items I needed including Chocolate Lasco (which Fontana doesnt normally stock), and to have everything ready so a tourist could pick them for me. Fontana needs to raise Ms. Elaine's salary. It's such a STRUGGLE to get Jamaican food when you're not in Jamaica. Now, if only I could get some patty.

  • 5/5 Paulette B. 1 year ago on Google
    Lots of goodies to buy, great customer service received from the pharmacy staff and staff on the shop floor.

  • 5/5 Steven K. 2 years ago on Google
    Fontana Pharmacy has everything for your needs! A sense of comfort for living in Jamaica. They have them throughout the island.

  • 4/5 Elektra's B. 2 years ago on Google
    Good customer service can find nice stuff within everyone's budget

  • 4/5 Dian J. 2 years ago on Google
    Fontana pharmacy: I have stalked this place for many years - lOJ to Fairview 1 (one), and Fairview 2(two) Why? Because I cannot find certain items elsewhere. Beside the pharmacy, it is a unique store for all age, NB to an aged person. If one wants something unusual for the kitchen, bathroom, bedroom, dining room, office, vehicle, hair, face, and etcs., one can find it at Fontana. It seems to me that persons who have special skill or whose products are design one by one, come to Fontana. The rule is "buy one instead of four" In addition, if you love art or drawing, Fontana have the tools for you to do your art work, OR, the art work itself Finally, you can have your ice cream, picture taken, bill paid, facial done at Fontana. Universal!

  • 1/5 Pat A. 1 year ago on Google
    I came to the fairview location to purchase an item and imagine my surprise and disgust!! "Justeen" the cashier I walked up to was sooooo very rude !! Upon cashing my Item she proceeded to hold out her hand for my debit card, when I asked her to turn the POS machine , her response was " mi caan turn it", I asked why the attitude over a simple question and she proceeded to say " because mi nuh know wah kinda question that you asking me"! I was so shocked. She left a very bad taste in my mouth. I've seen "Meet the Mitchells" many times on YouTube at the Fontana in Kingston and the treatment they receive is always warm. Probably Justeen needs to be sent to Kingston for training.

  • 5/5 Westmoreland Faith H. 2 years ago on Google
    Fontana is that one store i often like to visit. They have close to "everything" - meaning that they have a lot of things I wouldn't be able to find anywhere else (in my area), and usually quite a good selection. Can be a little overpriced at times, however, the quality usually compensates. :)

  • 1/5 apple p. 2 years ago on Google
    Products are great, but customer service is very poor, no form of assistance from staff if you not wearing a lv or having a car key hanging from your hand they don't assist you.


Call +1 876-952-3866 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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