4/5 Esther G. 1 year ago on Google
I
have
been
shopping
at
Progressive
for
a
number
of
years
now
both
in
the
Witter
village
store
and
since
opening
in
Fairview.
My
overall
experience
of
shopping
in
the
Fairview
and
Witter
village
stores
have
been
for
the
most
part
positive.
Staff/cashiers
have
generally
been
pleasant
and
engaging.
It
is
unfortunate
that
today
the
28th
October
2022
my
experience
with
one
of
the
casheirs
was
very
negative;
unpleasant
and
challenging.
The
experience
left
me
feeling
traumatised.
As
the
card
machine
was
not
working
I
was
taken
to
another
till
point
to
pay
by
card…before
I
proceeded
to
pay
I
queried
the
amount
with
my
daughter.
We
both
did
a
quick
check
up
of
the
approx
8
items
and
asked
the
cashier
the
cost
of
one
item.
Her
response
was
to
tell
us
the
amount
of
that
item
and
then
to
rudely
and
agitatedly
inform
me
that
she
had
other
customers
waiting.
When
I
commented
on
her
rudeness
other
members
of
staff
were
quick
to
jump
in
and
start
telling
me
I
had
no
right
to
tell
the
offensive
staff
member
to
not
talk
to
me
that
way.
In
me
explaining
why
I
was
offended,
the
growing
crowd
of
staff
continued
to
argue
in
a
very
unprofessional
way
with
me
and
even
made
comments
such
as
‘mad
people’
in
reference
to
myself
and
my
daughter.
Their
overall
behaviour
was
antagonising
and
outrightly
rude.
I
made
a
complaint
to
the
supervisor
on
duty
at
the
time,
‘Ms
Gayle’.
I
was
relieved
at
her
response
to
my
complaint
about
the
member
of
staff.
She
was
able
to
defuse
the
situation
by
apologising
on
behalf
of
the
member
of
staff.
I
felt
this
resulted
in
a
positive
outcome.
I
am
of
the
view
that
members
of
staff
dealing
directly
with
the
public
should
be
very
aware
of
the
effect
their
behaviour
and
attitudes
can
have
on
the
customers.
No
customer
should
have
to
deal
with
unprofessionalism.
Once
again
I
would
like
to
make
it
clear
that
this
experience
is
not
a
regular
occurrence
for
me
at
the
store
and
even
though
it
left
me
feeling
unsettled
I
do
appreciate
the
supervisors
professionalism
in
handling
the
matter
and
hope
some
training
can
be
given
to
the
other
members
of
staff
to
prevent
any
further
incidents.