I have just returned what can I say hotel is amazing iv been all over the world and this hotel is up there with one of the best . Before going was reading the reviews and people saying it’s a party hotel moaning about the food etc . I can assure this isn’t true the hotel has 5 swimming pools if you want to have a little party during the day you go to the party pool if you want to chill out go to one of the other 4 pools. Food was excellent we tired all the restaurants and never had a bad meal gym was small but didn’t get to busy and had everything you need to have a good work out . Most importantly the staff at the hotel where brilliant didn’t meet one who I thought was rude even the gardeners use to come bring us fresh coconuts from the trees if we asked . Honestly every single one of them are an absolute credit to the hotel they work so hard and are always so happy all stop For a chat or just to say good morning . If your planning on going to this hotel try and tip as much as you can it’s not expected or it doesn’t change the service you get but they work so hard and you can see the gratitude when you do . Already planning our next trip .

Very nice resort, recently remodeled. Rooms were pleasant and well apportioned...we had an ocean front room in building 5 with a wonderful view. Food was good. All the staff were friendly and polite. Only complaint is the mattresses are rather firm and not very comfortable if you are a side-sleeper. Location in the bay is great. The ocean has very little wave action and is good for kayaking, swimming, or snorkeling. The nightly shows and music are great. Daily activities and games are fun too. This is an active resort with lots to do.

Overall, this is a great resort! Everything you will need is on site. The rooms are nice and clean. Bottles of alcohol, soda and water is in the room. Room service was decent. My only complaint is the entertainment. Some nights they had shows or contests, which was cool. After 10 they played music and you could tell everyone was having a great time. But the music stopped at 12am and then there's nothing else to do, lol. Some people felt comfortable leaving the resort that late, but for those who are not you'll have to figure something else out. Overall great place to stay!

Absolutely love this place!!! Man oh man..I never want to leave!No restrictions at all. Great entertainment and Drinks are on point. They will make them as strong as you like. Foods even better and the people are very nice and thoughtful. Extremely clean! Our view was great! Your own free mini bar and fully stocked fridge! We had an amazing view from our balcony and breezeway.

My trip was “OK”…nothing special about this place. My wife and I had a ocean view suite with the big patio on a end which was really nice. The price was really great ($2,500 for 5 days). Based on the other reviews that I read and watch, maybe COVID stopped a lot of things. Night life was pretty non-existent unless you were in to watching drunk people play games or sing karaoke 😳. All in all, the price is fair, it is relaxing, it’s clean, and a great day time resort. Food was “OK” and inconsistent. Ate the oxtails one day and the next day, it tasted like wild game. The little water park was fun. The amenities were fun. The liquor is all bottom shelf. Probably won’t come me back but I enjoyed the days.

This was my first trip to Jamaica. Pros: *VERY CLEAN - the entire resort was spotless despite being busy. *beautifully decorated. The rooms are gorgeous as is the view. *base prices are great for the all inclusive resort *entertainment was wonderful *drinks were great Cons: *the bus on the way to the hotel from the airport was delayed *penalty prices are high. If you lose a room key there is literally a $100 charge *there is a charge for a towel card for the pool *we asked every day for the alcohol to be removed from our room bar (my husband is sober) and this never happened. *food was just okay and some of the restaurants in the resort had a dress code. Night time food was awful. *contractors that do excursions are not employed by the hotel and so the prices are inconsistent and planning for a later date is complicated. Overall this was a great vacation and we loved it. We will likely go to another Riu Resort in the future.

The two star goes to the 2 staff that were really kind to us. I don’t know where to begin, but the least I can say is that I will never return to Riu Montego Bay again. The whole resort was filled with extremely rude staff, they never greeted us. It seemed like they were there to just collect a cheque and leave, they didn’t want to be bothered with anything else. From the very beginning we had an issue with our toilet in our hotel room, the flush wasn’t working and the toilet kept clogging. The housekeeping never actually changed our sheets, from the very first day my pillow case had dried up blood on it and when I put the sign to have our sheets changed the pillow still had the same case on it until I call reception for a clean pillow case. The poolside does not have bar service, we had to get up and grab our own drinks from the bar, we weren’t allowed to eat by the pool either. I heard so many good reviews from people about the food in Jamaica and honestly, I was very disappointed with all of it. The food was repetitive and it wasn’t anything special. The alcohol was terrible. I love tequila and let me tell you, what I had was not tequila, i felt like I drank poison. The alcohol is not good alcohol at all, I had to take 12 shots to feel a little tipsy compare to DR I only had to take 2-3 shots and I would feel tipsy. They don’t have room service.. they had a sports bar that had Pattie’s, nachos and frozen sandwiches. The Pattie’s always ran out Bec that was the only edible food in the sports bar, so most nights we went to bed hungry Overall, if you have been to Dominican Republic and want to try Jamaica out, I don’t recommend this resort unless you want to get disappointed

A friend an I stayed at the RIU Montego Bay property for 7 days, June 7-14, 2022, The property is beautiful. The staff in all areas was great...but two buffet servers were beyond amazing...Adrian Stewart and Trudy Ann Marshall. Their service was impeccable. They truly took care of my friend and I. Even though we shared the dining hall with hundreds of other guests, Adrian and Trudy attended to our every need, with a warm and genuine spirit. It almost felt like a personal dining experience. Their smiles and sunny personalities made our stay all the more bright. We looked forward to seeing these two daily, as much as we looked forward to seeing the beautiful beachfront and country. They transformed ordinary breakfast and dinner into extraordinary dining experiences each day of our stay.

Stayed here with friends & family for 6 days. There were 3 of us in our room & multiple requests were made for towels as they only supplied 2. Coffee cups were also a challenge. The room was supposed to be a “Family Room” yet the room was set up as if there were only 2 of us. Most of the staff were friendly. Some of the staff at the reception area were not very welcoming. Food was mediocre at the buffet but we had some excellent meals at the steak house & Italian restaurant. The staff who organized the excursions & who were our hosts for them were exceptional! My favorite was our waitress every morning Verrona White. She made us feel loved & welcome. She remembered little things like knowing we needed a table for 8 every morning & already had it set up for us every day. Mimosas & coffee ready for us! She is the one staff member who made our stay a delight!

Great place to stay, but the food... Breakfast was a hit, and salads were on the menu all day, so I ate well. The food was cooked to have those with less exotic pallets enjoy it. Nothing had season/flavor/spice. If you are one of those hot sauce in your pocket kind of people, you will be fine. Otherwise, the only complaint I have is that the pools close at 6pm...in the middle of June.. I could only assume it was due to staffing issues or getting the guest to the P.M. events, which were awesome. The staff was great! My daily server for breakfast and lunch remembered my drink request and kept them full. The bar renders were on point with what they had to work with. Clean pools, clean rooms, great atmosphere. I will try other locations, but this is definitely a good spot.

Let me tell you, book this resort and you won't regret it. It was a 10/10 vacation. All u can eat, all u can drink, afternoon jerk chicken snack, different activities to do within the resort where u don't get bored. Beautiful environment..... Totally worth the money. Ooh and the staff were so friendly and EXTREMELY helpful

Stayed for 10days, here’s my review… The staff is very friendly and accommodating. The resort is beautiful. Night life is the sports bar since the club is shut down because of Covid. Our bartenders Omari & Brenton were amazing. We took care of them and they took extra care of us. Love those guys! Felt pressured by kayak guys trying to sell us stuff so stayed by pools which are warm and super clean. The drinks are delicious and the food at the Chinese restaurant was our favorite. Wish we would have brought a board game to play with our buddy couple, Paul & Becky. My only complaint would be the airplanes flying over CONSTANTLY (a drilling reminder that our stay is limited) but explains the price point for such a nice resort. Lastly, our server, Christopher, in the daytime buffet area, was extremely personable, with a consistently helpful attitude Cheers! Enjoy your stay!

I can say so many good things about this place. When they say they will feed you a buffet, they feed you like a king. The food is very good here. Everything is made fresh and grown local. There is something for everyone here. Whether you like to party at a pool bar or relax in a quieter pool setting, you can choose. The water park is fun and everyone makes you feel safe and cared for. We have really enjoyed our vacation here and would definitely like to come back.

Solo female traveler review: Amenities, beach, as well as food were great. Beautiful, spacious and Stoked rooms and bathrooms with all basics as well as alcohol and great balconies. 10/10 Bar is very flexible with drinks, as soft or strong as you’d like. 10/10 Theres a beachfront party pool, a more chill pool, a volleyball pool and another beach front chill pool. Great for people who like to party but not 24/7. 10/10 Splash park as well as night club and day/night entertainment. 10/10 Sounds amazing doesn't it? As a single female I had to check out early due to safety’s concerns, the male staff were TOO flirtatious, too forward and too unprofessional. I even had some guy who was cleaning the roof yell at me from across the roof for his attention. I felt like I couldn't even walk outside my room in peace. I could say “no thank you” or “not interested” and they would keep pressing. Do not recommend.

Not a 5 star resort The hotel itself is beautiful and kept exceptionally clean. The staff is wonderful. However, we were there 7 nights and I did not have a washcloth or a hand towel for 5 of the 7 nights. They kept taking my used one and only replacing my friend's towels and not mine. The entire hotel lost AC for about 24 hours and it was unbearably hot on the third floor. Another night, there was no hot water. I had to take an ice-cold shower. Buffet was just okay, dessert was not good at all. Beach was covered with seaweed, water way too murky to snorkel. Definitely not what I'd expect from a "5-star hotel". The best part was the Jamaican coffee, and the pools. Pools were gorgeous with lots of open chairs, with plenty of choices between shade or sun.

I stayed at the Riu Montego Bay for my honeymoon. I regret it. We were excited for the for the upgrade to a honeymoon suite with the big beautiful stand alone tub and view. Instead we received a room at the back of the resort, which we were okay with, until we got to the room and realized it was a regular room. I did mess up and left a bunch of my cards/documents in the room. That's my mistake. Been trying to reach anyone from the hotel to have them shipped to me. Its been an absolute nightmare. The hotel staff did locate them but they want me to jump through hoops to get my items back. I've spent thousands on this trip including the hundreds in tips to the staff personally. You'd think they'd be willing to treat guest's a bit better and take just a little bit of time and effort to ensure recurring business from all customers and help rectify this situation. I just really want my items back. I can forget about the horrific customer service and disappointing room placement if I capuld just get the hotel to respond to my multitude of attempts to get back my items. There are other options for a great stay in Jamaica. If this is standard treatment of guests I recommend looking a few yards down the beach for a better experience

Grounds are nice, rooms are new and up to date, adults only, minutes to the airport, entertainment team is awesome, beach sand is mushy and beach is small as not walkable for a very long distance, drinks are mediocre as they don't have specific liquors and food is lacking love and taste.

Norman says he does not care about tripadvisor reviews or any other reviews. They have covid testing on site which he has no control over, he has 5 excursion companies on site, in which he is not responsible for. He told us Riu works different and can not recompensate any inconveniences, such as being on a 14 hour tour instead of a 6 hour tour, same tour that lost a tourist, any inconveniences such as waiting for a 2 hour line to get tested for covid. There is a lack of organization on covid testing site where they are charging people and refunding people their money a day later and testing people. The ladies at the front desk and covid site have an attitude of supiority. It's my experience first hand that after you spend thousands and thousands of dollars they are in control of treating you however they want. They have no idea what costumer service means or stands for. Hotel rooms are nice but walls are too think and can hear pretty much everything. Food is never hot, just warm. Our bathroom sink had problems in fishing water down. Upon check in the room got clean in 30 minutes and two hours to inspect it. After it was supposedly inspected, we were missing wash clothes and blankets. If you come here, please stay in the hotel , do the best with what you have. But do not book with Amstar. Those ladies are very fresh and inappropriate. Specially Stascha, skinny with short pony tail. She has a ring on her finger but passes inappropriate comments to other man. She will try to sell you anything and don't explain whats really about. The tours they are selling have inadequate buses, with engine smell, the driver won't explain much, neither would the host. You'll luck y if they don't loose a tourist. A tourist got lost for an hour before they found her. Tripa are over 12 hours and tell you it's only 6. Don't trust Amstar staff.

This resort was renovated during the pandemic, It definitely showed. Very clean and new. Staff are amazing, friendly and very helpful. Plenty of staff everywhere you go. The beach is beautiful and well maintained as are the grounds and pools. The swim up bar pool can get a little busy and loud, there are several other pools that are less crowded and you can still sit and enjoy the reggae coming from the main pool. We chose an ocean view room and it was definitely worth the extra $. Lines move quickly for drinks and the menu offered some tasty drinks. Drinks melt fast in plastic cups, bring an insulated cup so you can enjoy your cold drinks longer. Our only disappointment was the food. Even with the specialty restaurants it was pretty much all buffet type items. Manage your expectations and eat things Jamaica is knows for. There is jerk chicken available poolside 12-3pm, and the chicken is to die for 😘. They also have Jamaican Pattie’s in the fridge of the sports bar… definitely have one of those every day! We also booked the romantic dinner on the beach. It was a little pricy but it was the best meal we had at the resort. Service was great. I would for sure stay here again!! Ya Mon

First time here with a bunch of friends. Great resort, beautiful, big and clean. The pools are very nice. The bartenders are super engaging and friendly. The drinks are DELICIOUS - best drink was the bob and Rita! The entertainers are a bit standoffish, not very approachable. Maybe that's just the vibe in Jamaica versus DR or Cuba where everyone is super happy and friendly. Bartenders are very friendly. The buffet is good, great selection every day. Pepe's was THE spot to eat lunch - Delicious jerk!!! The nightly shows are fantastic!! The games throughout the day are fun, and the parties are LIT. I loved the beach party, the foam party, and the neon party. Overall, good experience!

I would have given the Rui a 5 star but there were some issues. First check in with Juan was excellent. We got everything we requested. The room was very very clean and modern. Only complaint there was the bed was extremely hard and uncomfortable.. so were the pillows. The resort was very nice and the grounds were clean and staff was pleasant and amazing. The food was also great and I loved that no reservations were needed for the restaurants. Only complaint there the food was never very hot. I had to use the microwave in the Rose Hall on 2 occasions. So all in all my 4 days there were extremely nice and the entertainment and nightclub were also great.. I will definitely return, hopefully by then they'll use steam tables to keep the food hot and the beds will be a little more comfy.

Nice place,very entertaining Stayed July 28th to August 2nd 2022 only thing I didn't like about it was how people inside and outside of the resort was ripping people off with prices, and you go to Jamaica 🇯🇲 for the cuisine and it's not even offered at the resort, what's up with that??? 😒 But overall the most of the employees were kind and I had a great time

My stayed at a Riu Montego Bay left an lasting impression on me. One of my best travel experiences so far. The resort had a hospitable staff, great amenities, and delicious food that made my stay unforgettable. The entertainment staff was one of the highlights from my stay. From the moment I arrived many staff members greeted me with a warm smile and made me feel at home. I would like to give a special shout to Candy. Candy was always ready to assist with any queries I had and were proactive in ensuring that my stay was comfortable. She was also very fun! Their professionalism and dedication to making guests happy was impressive. Also, the resort had great amenities that catered to all my needs. The rooms were spacious, clean, and well-equipped with air conditioners, a minibar, and a flat-screen TV. The resort had a swimming pool that were well-maintained and allowed me to relax and unwind. The resort had delicious meals that were a delight. The resort offered a wide range of dishes that catered to different tastes and preferences. The food was fresh, delicious, and beautifully presented. Overall, I would highly recommend Riu Montego Bay to anyone looking for a wonderful vacation experience. The hospitable staff, luxurious amenities, and great food made my stay unforgettable. The resort exceeded my expectations, and I would definitely go back there for my next vacation.

18- RESORT MAP. No property map waa found in the guestroom for such a huge resort. They had some at the front desk, but I am surprised that there was no info at all in the guestroom. 19- BATH. You better pack your own because there were no bath amenities provided except 2 bars of soap and 1 shower cap. 20- BROKEN FACILITY. For four days straight, the Ice machine was constantly dripping water into the hall, beeping nonstop at all hours, and a message displayed saying maintenance needed. SUPER annoying. Turn it off until fixed maybe?!? They finally fixed it on the morning of my departure. 21- DINING. The motel policy, as stated on their website and on signs near entrances, inform guests that long pants and no tank tops are required. However at each dining outlet, this was not enforced whatsoever. I felt out of place because I was following YOUR rules. * Room 6013, July 16-21

My experience with this resort was not the best. My friends and I booked a trip here through a third party (cheapcaribbean). Upon arrival, I was not able to check into my original room because my roommates name didn’t match the reservation. This was paid for and changed prior to arrival but not translated. My confirmation email however showed the change. The resort charged us an additional fee just to get a room for the night, regardless of the existing reservation under my name. Adding to my disappointment, no one helped us with our luggage, there were no elevators, and the only 24 hour option available for food and drinks was the “sports” bar that only offered chips and nacho cheese, veggie sandwiches, hot dogs, and hamburgers. Some of the workers there were great; charismatic. The pros were that the buffet food got better by the day and the pop up food stand by the pool was really good.

The serve is excellent. The food is great. The drinks are not excellent but they are good. They just need to serve stronger alcohol. I would come back! The pool life was great! Swim up bar has fast and clean service. I would stay here again.

What an amazing experience. If you ever get the chance as a family or a couple. Take the chance to go to an all inclusive resort such as this once. Amazing food all you can eat from around the island and dishes from around the world. From the activities, food, seclusion, romance, music all the way to the luxurious feel, you too will fall in love. Let's not forget the pricing vs. a lot of other more expensive resort for the same experience.

Very Mediocre, we arrived and was given a nice room 0049 above the lobby 2nd floor. At 6 pm we told lobby staff the toilet didn’t work. 7pm told them no one showed up to fix it, 11pm I had to walk to the lobby to asked if anyone was going to fix it and was told maintenance had other ppl he had to see first because 2nd shift failed to tell him, 12 am someone came to fix it. The bar staff was mean the rolled their eyes when u asked for things. My group made sure to tip everyone all the time but who wants to tip attitude. Morning breakfast I walk up for French toast and the man cooking is using his bare hand to dip the bread in egg and lay it on the grill (gross). The outside dinning area had so many flies;ok your outside so flys are expected but they were on tables that were cleaned off wiped and reset. This tells me they were not using any disinfect to clean the area. The place never had a fresh “I just cleaned smell”. My friend got sick on day3 after dinner, throwing up and BM for two days. If you stay in the main building the noise is unbearable until 3am because the sports bar and night club are under you. There is no food here after 9pm. They keep those sweet cheap liquor drinks flowing but No food! The sports bar has white bread sandwiches cut in half in a refrigerator for everyone to touch but that’s it until 730am breakfast. Three stars because the grounds are clean but there’s no beach drink service. If your over 30 stay someplace else.

We really enjoyed our stay at the Riu Montego Bay. The room was very clean and spacious - just a little musty but it was gone once we opened our balcony door. I was quite impressed at how clean the resort was. Kudos to the cleaning staff!!! The hotel staff, restaurant staff and entertainment crew were amazing ! They were friendly. I would definitely visit Jamaica again and stay at Riu.

It was a good time. The drinks were watered-down. The food was good but just didn't wow me. The staff was excellent. Very friendly and attentive. The rooms were very clean. My one disappointment is how Covid is still affecting the resort. No clubs with everyone dancing on the floor or congregating at the bar but I understand why. I would recommend staying at the Riu.

For every good thing about this place, there's a bad thing to balance it out. Desk staff was friendly, but the cleaning staff wasn't. The views were beautiful, but the rooms were okay. The bathroom was really nice, but the water temperature kept fluctuating. The food was hit or miss. The evening shows were okay, but the daytime activities were fun. The drinks were tasteful, but the liquor was watered down. The beach is wonderful, but there are multiple people in paddle boats trying to sell you things. Overall, it's really a 3.5 because the good outweighed the bad by just a smidgen.

This place is great !! Hotel itself is very clean and well maintained. It's refreshing to see a company keeping employees to maintain the hotel instead of reducing staff and only respond to problems or complaints. The food was great, lots of variety from different cuisines and the restaurant staff were awesome. The jerked chicken shack is a MUST, first day, we were idiots waiting until day 3. Only negative is the buffet seating outside is along the main route from the lobby area to the rooms. Lots of foot traffic. Drinks were also great. Big drink menu, but they will make almost anything you want. The bartenders were awesome, fast and consistent with drink quality. Lines move pretty fast so waiting for a drink doesn't take long. Beach and pools were standard. Vendors floating around the beach area were not very pushy. They would leave you alone once you told them you're not interested. One major complaint, the in pool lounges NEED cupholders. Entertainment is constant and the hotel entertainers were also fantastic. Overall this is a wonderful resort to get away from life. The staff is what really makes this place, can't say that enough. Tip them every time if you can, they really earn and deserve it. If you read any reviews complaining about the staff, it's probably because the reviewer probably deserved it. Remember, when the rudeness starts, the customer service stops.

The best thing about this place is the food. The staff is friendly but the resort is due for a serious upgrade. It seems a but dated. Rooms are clean and grounds kept. Had to find my room after check in as opposed to a bellhop showing me. Some people had their bags delivered to their room while others had to carry. My room wasn't ready and after checking back 3 times was given another room.(why didn't they just give me that from the beginning??) In all a nice stay but I've had better experiences at other places in Jamaica.

I went in 2022 of November. So the ride from the airport was below 35 bucks and about half an hour max. The resort was clean; the room was clean. The staff was very nice and friendly. The entertainment was great, especially Karaoke, which I like personally. The guest was diverse in culture and age groups, so it was not a young people resort. However, you still have a great time. Go enjoy some of the off the resort activities. By the next day you Trina chill cause you are pooped.

This place wasn’t all that I thought it would be. The food didn’t Wow me at all. I complain about the food my entire stay here. The only food that tasted so good was the steak house. Buffet No..They had rice and curry chicken for breakfast on the buffet. The room was clean. Management was kind of rude after we allowed someone put they luggage in our room until they leave to go to the airport. Once you check out they take your wrist band which ain’t no problem . So they was literally making the girls leave the property after check out. The manager yelled at us and told me and my cuzzin that we all can leave and we didn’t have to check out until the next day. Rude and unprofessional. We spend a lot of money at this resort for it to be boring and for the food to be nasty with no taste. But this will be the last resort I booked when I revisit Jamaica ..

RIU Montego Bay has been renovated within the last 2 years. Beautiful property and definitely a party atmosphere if you go during the summer. Staff was so friendly and made you feel at home. The best food on the resort is the Pepe’s Food hut which opens only during lunch. The line gets pretty long, so it’s best to get there when it opens. Water front area not what I expected but Doctors Cave is just minutes down the street if you want a full beach experience. Overall, amazing trip and love love love Jamaica!

All of the workers were off the chain. Very kind and friendly. The food was Uh May Zing! Lol. The location was good, but an hour away from all activities. 😢 The live entertainment was great. The room was decent. We didn't spend a lot of time in it.

My husband and I went for a friend's vow renewal. I liked that there was plenty of food offered all day. Also enjoyed the drinks and entertainment. Some of the property needed repair in the elevators and other areas. Also, some of the staff at the front desk were not pleasant or helpful. Overall, we had a good time. Not sure if I would come back to this property.

You are basic "self service " on this resort. Gym ran out of water and sanitizer first thing in the morning. Gym is very inadequate for the size of hotel. 10 people and the gym is full. We stayed at Couples resort twice and there you have staff bringing you your drinks checking if you need anything while you are on the beach. Hotels are in the "Service" industry. So people expect to receive service.

A great experience and it’s close to the airport. Vegan friendly & sometimes people get the meat mixed with the rice specifically due to it being buffet style. Posted a few of the vegan options available & hopefully vegan desserts become a thing there in the future as well. Restaurants close around 10pm which is a bit earlier than I expected but the bar is opens later. The most lively out of the 3 riu hotels in that Montego Bay section. The other 2 have access to this one but if you book her you won’t have access to the other 2 (didn’t matter though.) Staff was above and beyond otherwise so I will definitely be coming back.

This resort was nice in appearance and it had decent entertainment, however the drinks were extremely watered down, the food was below subpar, my room smelled like mildew upon entrance and don’t get me started on the cats! The resort has an infestation of them! If you are allergic or dislike them all together, I would not recommend this resort! It’s okay, but for what you pay, I think they can enhance a few things.

We spent a wonderful honeymoon! I would like to start by thanking three wonderful persons who are very committed to helping hotel guests. Ms receptionist Shanoya, the waitress Ms Paula who always made our breakfast on the restaurant terrace more pleasant. Mr. Luis, very caring and committed to helping. Respect for such employees! 🤍 The hotel itself holds a high level of service, from the rich restaurant offerings, the huge hotel grounds, so that, you never have a problem finding a spot by the pools. An additional practical solution is the Riu app, through which you can do a lot of things from requests or reservations of themed restaurants. Steakhouse restaurant and Culinary divine! 😊 In the hotel you will find a lot of attractions, you certainly will not be bored. Overall, we definitely recommend, you can see that this hotel keeps its standard high.

This resort exceeded my expectations! Booked late October/ beginning of November and it was beautiful! Being 10 minutes from the airport is so convenient. The rooms are a good size and very clean, the resort is also very spacious with lots of activities. Loved having the water slides and the free kayaks and paddle boards. The beach was stunning with very clean water and trees for shade. The staff was excellent! Service was 10/10 Food was very good with lots of variety! Only cons I would say are that the door locks sometimes don’t work so you need to get them fixed by going all the way to the front desk. Also the resort is very big, if you have any mobility issues it might be a challenge. Also don’t leave the resort, night clubs aren’t safe as we were robbed in the club. 100% would return!

Loved my time at this resort. Food, drinks, entertainment, and scenery were all on point.... Very relaxing time! Wouldn't change anything besides how unfriendly most of the housekeeping employees were.

We had a great experience at RIU! The service was superb and the location is great! The property is managed well and the entertainment staff do an awesome job entertaining! "Ms.Chocolate" was the best! Her warm personality was inviting and she can entertain a room! I personally think the pool areas should stay open longer and better food needs to be in the sports bar at night. Dinner at Sophie's was Perfect! Sophia provided excellent service and went above and beyond for us!! The hotel credits would have been nice to use at the hotel store. Unfortunately they all went unused as they were not taken for the excursion we chose. I added it was our 11th Wedding Anniversary but nothing special was done by the hotel. 🤦🏾‍♀️ (To many time restrictions on pools, beach, water activities). Overall great experience.

Despite the fact that our room wasn't ready when they said it would be, I really had a great time. Rooms were clean, the food was good, and the service was great! All inclusive is the way to go!

Great adults-only resort if you want to party and have a fun time. There's entertainment each night with great DJs and things to do throughout the day if you want to stay on the resort including the water slide, aqua aerobics, volleyball, competitions hosted by the entertainment staff at the pool, beach, etc. It's a beautiful, well-maintained resort. Recently renovated and expanded during the covid-19 pandemic. Everything is super clean and very organized. The rooms are large. All drinks and food are included. The food in the main dining hall and Asian restaurant were quite good. The staff are so friendly. The location is perfect - only 10 minutes from the airport. The only cons are that the beach water is not super clear and the floor beneath the water felt slimy. Perhaps they have over-developed the land? A few years prior the water was clear. The other con is that the food at Pepe's jerk station was surprisingly not good. The jerk served at the dining hall was much superior.

I'm a bit disappointed because for the price I expected a great welcome and little gifts to make you feel special but when we arrived we had to wait in a long line to check in and it was extremely humid so we were all sweating and no one offered us water or even directed us to where we could get some. The night life was great, although there weren't a lot of built-in activities that were interesting enough to go to during the day The biggest takeaways for me were the food and the service when you leave. The food was very much just okay, nothing was spectacular. It was a lot of it, just wasn't "oh you've really got to taste this!" I'd say the highlight of the food was the Burger King across the street, and that just tasted like regular old Burger King. So I was told by the shuttle service worker that while you're here on vacation, you won't have to lift a finger. It was confirmed when my cousin tried to take her bag to her room herself, and she was told she had to put it down and let the workers bring them. So if that's your policy, then why do you have to bring your own bags when you are leaving? I know it's a small thing, but I'm very attracted to consistency. Don't get me wrong, I had a great time! The service was excellent in the dining halls and at the bars. But I wouldn't come here again with my own money.

The service at this resort was excellent from the moment we checked in. A special shout out to bartenders, Kevin and Moehane who made great drinks with a smile!

Nice property, clean and spacious, but not a great hotel for non-smokers. People were smoking everywhere except in restaurants and shops. We couldn't even enjoy sitting on the beach without being next to a smoker. There were also several people who came by on boats and stayed on the shore while they 'secretly' tried to sell weed. It was really annoying. The security guards and lifeguards didn't seem to care.

The most beautiful resort I’ve seen this far. They have everything you need on site there wasn’t nothing but good vibes my entire stay can’t wait to go back

Had a fantastic time between Boxing Day and New Years . Buffet was very good lots of variety . Jahmarie served us and he was so nice!! We enjoyed our time with him, he took time to learn our names and was so much fun!! He was the best part of our day!!! I think it would be nice if the hotel had room service. It was a drag to have to go to the food area anytime we wanted to snack. Also lacking were the fact that there were no lotion bottles, shampoo, hairspray bottles in the bathroom. Very bare bones. But all of the staff were nice and happy and made us feel welcome!!!

Leaving a 2 star. Stayed here for a week. First of all, we had booked an Oceanside view and did not get that. Tried to talk to customer service but not having it and didn’t want to waste time. The beach on the resort is terrible (seaweed, dirty not clear water), our bed every morning was like wet and damp.. (we had two twin beds). No beer was stocked in the room. Had to go to the front desk for water… Pros are that there is good food. Service is not bad. Decent for a party spot. went off the resort for better beach (had to pay) Next time will stay in negril. Pass on riu Montego Bay.

Not far from the airport. No room service. No poolside or beach service. Must walk to get drinks but it's not far and line moves quickly. Perfect party scene. Plenty of entertainment. Perfect for a short stay. Nice staff. Price matches expectations.

The customer service was excellent. I have several food allergies and there was a good number of selection at the buffet that I could choose from. I'm not a rum drinker everyday but there are drink options and you can make request. Ocean view room was everything. I will be going back.

This was the ideal place to stay on our trip to Jamaica. The resort offers so much to do on site and the staff were also such great people. This was definitely a must stay and will be recommended to all my friends.

There were only a handful of unpleasant staff. Two female staff members at breakfast were exceptional. I wish I had the name of the gal who we preferred to serve us (in her section). The second is Chevelle. A few other servers at breakfast were not very attentive and brought the wrong drinks. The entertainment was good. I didn't care for the night entertainment near pepe's. Not enough seating and standing, couldn't see the performers either. It should all be on the stages where there is more room. Food was great!!! Front desk was awesome, although didn't like being asked for a tip from people working at the front desk (it was a male). I gave tips readily and wish I had more to give for all, especially those deserving.

I'm giving a five star. But the housekeeper stole my niece Gucci Hat. When she realized we were looking for it and my niece went to the front desk to report it, she was replacing our towels she placed the hat in the bathroom under the towels. The day before there were no towels in the bathroom . I love the riu but this is unacceptable.

Just came off a 7-night holiday at Riu Montego Bay. Overall, absolutely worth it and would return but definitely space for improvement. Service: The staff at Riu are so engaging and friendly at every station. No encouraging tips (although they deserve them). Verone was a personal favourite during breakfast service. The bartenders were always rushed, but this was the busiest part of the resort. The cleaning and bedroom staff did fantastic jobs, although as previously stated if you call down to reception you won’t receive your request right away, but rather whenever the cleaning staff came to your room (late afternoon). Food: The breakfast buffet had essentially everything you might want out of a classic american breakfast. They also served quite a few jamaican dishes for breakfast (ackee and saltfish, curried chicken, etc.). They claimed to have theme lunches and dinners but I never noticed any of these. Overall, it is always worth putting your name on the list and waiting the 20-30 minutes for a table at the restaurants Pepe’s outdoor jerk chicken was such a nice treat if you don’t want all the faff of walking inside. Fresh food, outdoors; and you always have the option of getting the jerk from outside (much better than the buffet) and going in for any extra sides. The steak restaurant was beyond mediocre. Meat was poorly cooked, bland, not a good cut. Sofia’s Italian was by far the best restaurant. We went here 3 times as the starters (muscles, fresh pasta, calamari, antipasti) were stunning. The steak was very good, albeit always severely undercooked. Little to say about the Chinese restaurant other than it’s kind of basic fast food chinese but with few of the staples. Kulinarium was definitely elevated service from the rest. The menu was more interesting and more similar to what you might see at a gormet. The lobster tail rice was a stand out. Entertainment: Entertainment staff was relentless in how hard they worked and engaged with the guests—their energy levels were incredible! In the day they really did pull out all sorts of activities and encouraged for reserved, or lone guests to participate and make friends. The afternoons around the pool bar were a good laugh. Unfortunately, the evening entertainment was nothing short of boring. Some singing and bands on a very bad sound system, one day there was a silent disco which was good fun, SuperBowl they made a big event out of which was nice, but still not the energy you would expect. This is likely due to strict covid restrictions. Facilities: There were 5 pools which meant you could hang around the same people every day or move around. Some were more rowdy than others, but this becomes clear on your first day (pool bar after 1pm gets wild). The staff are constantly cleaning which was really nice. The beach did not meet my expectations, although it is a man made beach; hard thin sand, restriction on how far you can swim out, and the beach bar was closed. Drinks: Not good. The only beer they have is red stripe on tap outdoors, and cans in your room. The cocktails are pre listed and you can’t order whatever you’d like off the list, unless it’s a basic mixed spirit. The alcohol was absolutely watered down, so much sugar, and just over all disappointing. This was the major let down of the resort and one of the main reasons I would think twice about booking again. Overall, it was a lovely experience and after a ten hour flight an added bonus that it’s 15 minutes from the airport. Many thanks the the staff at Riu.

The room was nice. All the staff we encountered was friendly. The entertainment was great, especially the steel pan group. The jerk hut food at lunch was good, but all other food was just okay. It was difficult reserving a table (for 2) for dinner at the restaurants. It couldn't be done ahead of time and there was a small, less than 2.5 hr window, available to do so. If you missed it, better luck next time. Our toilet stopped working at one point, but was fixed the same day after we informed the front desk. The beach was a bit smaller than I expected.

We were on our honeymoon and loved everything about our experience. Most of the food was really good. The staff was friendly. The rooms and grounds were fantastic. Delicious drinks, good music and a super laid back vibe throughout. The pools and beach were amazing and not overly crowded. I did not want to come home.

I love riu Montego Bay. Close enough to the entertainment spots, Beautiful beaches, architecture, drinks, food, staff, rooms, the view, everything. I love it.

Had a great time. Rooms are a decent size. Service is good for the most part some people are friendlier than others. Sparks does an awesome job in entertaining the guest. We really enjoyed his friendliness and silliness. The Waterpark was awesome.

I gave the 5 start rating because of the Rose Hall where I ate the majority of my meals. The food was fantastic. There was an assortment of American food also. I didn't get a chance to go to the other restaurants, my family said "the food was not as good as the Rose Hall's food was." I wasn't impressed with my room because the plaster was falling from a strip in the ceiling. The weather was always beautiful so I couldn't understand why the pools close so early. The bar in the room had drinks I'd never heard of. Try Titos as a choice of the liquors. I read many reviews and some didn't give the servers a good word. The servers were great. People need to realize we all have good and bad days. I would visit another resort to have something to compare Riu Montego Bay. I enjoy my stay.

This resort is absolutely beautiful. It has 4 pools including a swim up one. The room was decorated nicely and the bathroom was nice. Splash World was right outside our window. The entertainment was great. The food was delicious. I enjoyed everything about this resort.

My gf and I had an amazing time at this resort. The staff were really friendly and did a great job to make our trip comfortable, relaxing and one to remember. The food, drinks and entertainment were top notch. We absolutely loved how the entertainment team engaged their guests by talking and getting to know them. They did a great job getting people involved in daily events. Such a fun resort day and evening. The resort grounds and beach were always clean and tidy. To the team working at this resort keep up the great work. I will definitely come back again and recommend it to my family and friends.

What a beautiful resorts, lot of fun activities, bunch of food/ drinks varieties available. They have romantic dinner as well upon request. It’s all inclusive and an amazing hospitality! Thanks to RIU for providing incredible services! See you soon Jamaica!

Very great first trip to Jamaica. Awesome hardworking staff. Beautiful views. We had a blast

My family and I traveled to RIU on February 9-13 -2023I had a fabulous time for my Birthday. The guys and young ladies were amazing - Foot/Foot was one of my favorite- always smiling and making sure you were having a good time . These guys did it all volley ball, aerobic ,danced / entertained - Music/ parties it was endless and they still remain smiling- very hard working crew who has a strong love and passion for what they do. Thumbs up to the entire crew… The Resort was beautiful beds need some work but out side of that food and just a nice group of staff always welling to help. Love this place can’t wait to return… Shirley Birl