National Commercial Bank image

National Commercial Bank

Bank

😠 You people need to keep your records I check, I had an outstanding credit card in 2012, In 2016 you deducted all of the amount from my card when I got paid after you sent the amount to collections. Now you are still saying that I am still owing you money on a credit card! I went in the branch at Ba... People often mention service, customer, bank, card, time, branch, hours,


Address

Fairview Shopping Center, Montego Bay, Jamaica

Rating on Google Maps

2.00 (28 reviews)

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Working Hours

  • Friday: 8:30 am to 4 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8:30 am to 2:30 pm
  • Tuesday: 8:30 am to 2:30 pm
  • Wednesday: 8:30 am to 2:30 pm
  • Thursday: 8:30 am to 2:30 pm

Featured Reviews


Frequently mentioned in reviews: service (16) customer (13) bank (13) card (12) time (9) branch (8) hours (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Capri D. 5 years ago on Google
    You people need to keep your records I check, I had an outstanding credit card in 2012, In 2016 you deducted all of the amount from my card when I got paid after you sent the amount to collections. Now you are still saying that I am still owing you money on a credit card! I went in the branch at Baywest and talk to a customer service rep and he said it was for an outstanding card amount which I said ok, the next pay week the remaining balance was taken from my card, that was in 2016. Now you people are still having collections call me about outstanding amount. NCB I DONT OWE YOU ANYTHING! YOU ARE THIEVES!!!
    3 people found this review helpful 👍

  • 1/5 Tristants S. 4 years ago on Google
    The worst customer service ever in my banking experience both locally and internationally. “Branch Account Associates staffs” need to be properly trained and vetted on what is “Quality Customer Service”. The machine confiscated my card at the drive-thru ABM and little no remorse was shown went I visited the staff with my problem. It was as if it’s the norm for the machine to just take a card and nothing should come out of it. Now the sad part is, there’s no system whatsoever in place for you to get back your card in a timely manner. So if your card get confiscated by the machine, just know that your day will end in the bank waiting for the rude and unprofessional staffs to remake your card. Nothing but some rude staffs who favoured the lighter skin “Rich folks”. Am disgusted.
    2 people found this review helpful 👍

  • 2/5 Asaintful 2 years ago on Google
    An Almost Empty bank and I've been waiting over two hours an haven't heard a number called since. All I'm getting are "Soon"s. Terrible Customer service
    1 person found this review helpful 👍

  • 1/5 romaine m. 2 years ago on Google
    Been trying to get through to customer service since friday today Monday request a call back send email face book and no respond at the branch at bay west for 5 hours standing outside without a single person coming to communicate. The system there is very bad and if there is a star lower than one I would gladly put it...
    1 person found this review helpful 👍

  • 3/5 Keshon H. 4 years ago on Google
    The waiting period is so long i once had lost my card and went there took a ticket and leave to do business at two other places including another bank and when i came back i still had to just leave because of the amount of time I would still have to wait. There is also no drop box deposit so if you don’t have your card and don’t have hours to wait in line you are screwed
    1 person found this review helpful 👍

  • 1/5 Sheri L. 5 years ago on Google
    Worst service ever. Trust me they need to go back to the drawing board and work on their many flaws. They need new staff and customer service training. Stop worrying about peoples money and worry about how to sanctify your current customer needs. This is hight of slackness that's all I can say.
    1 person found this review helpful 👍

  • 3/5 Andre T. 1 year ago on Google
    Had a 1pm appointment and did not get to get assistance until 1.50pm. At least the person assisting was pleasant.
    1 person found this review helpful 👍

  • 1/5 Kenrick s. 7 months ago on Google
    This is the worst banking experience I have ever had. My son and daughter went to the bank on time to update their signature not knowing that it would be better to make an appointment as they both had a flight to catch early afternoon. After waiting for over 3hrs they were not attended to so my son approached a customer service to relate his urgency and to find out if his matter could be expedited due to his circumstances he was was very bluntly that he had to go back in line. There is no sense of urgency for customers at this branch and the service is very poor as I have encountered issues before. There is nothing in place for customers if an emergency arise. Also customers living abroad who maintains their accounts there are not shown any respect by workers. I think it’s the worst branch ever. The Branch Manager needs to be replaced as it is clear that leadership qualities are lacking. Shape up or leave

  • 2/5 S. R. 11 months ago on Google
    Gave two only because a kind lady saw my distress and try to help me, how can customer service at a national bank be this bad...this was my final straw I'm cutting ties with NCB.

  • 1/5 Ranteen D. 1 year ago on Google
    Restricted my account without my knowledge. Unable to spend/ withdraw funds from my account and at the time I had an emergency. Called customer service and they couldn’t state the reason. Said I had to wait 24 hours for case to be escalated

  • 5/5 Joan T. 1 year ago on Google
    The place is easy access if you have to go inside it is not a long wait

  • 1/5 Genius O. 1 year ago on Google
    Very slow service really wish I didn't ofto use this bank

  • 1/5 Toniann & M. 1 year ago on Google
    Worst bank in history no one in the bank and you can't get through worst decision I ever made in my life I hate this bank so much if I could leave no start I would

  • 5/5 Haresh K. 1 year ago on Google
    Great services Get your appointment Easy Scan QR code and select your options Hassle free banking on the go

  • 4/5 NAturAl*by*NAture 1 year ago on Google
    The wait was hours loooooong but, the friendly staff and professional service made it all the worthwhile - well, for me at least, because I made sure to go on a day when I had ALL the time in the world to spend! 😉🤣😂

  • 1/5 Carmen Campbell (Lady C. 1 year ago on Google
    DO NOT GO TO THIS BANK FOR CUSTOMER SERVICE unless you have an appointment scheduled on line. I am Jamaican and was home Sunday to Tuesday, 3 days to be exact. I have an account for years at NCB which became dormant. I went to the branch at 6:30 A.M. elderly and others ahead of me so I am #8 in line, I left the branch at 10:15 A.M, fyi they opened at 8:30 A.M. and did not get anything done. I went to the branch manger and explained to her that I have a 1:00 P.M. flight that day to make an exception and she blatantly told me she could not help. Even for Teller Service, you must get there early and join a line, fyi, they close at 2:00 P.M.

  • 1/5 Lejon G. 2 years ago on Google
    Worst place ever. No customer service no assistance

  • 1/5 Ann M. 4 years ago on Google
    It’s obvious that you people at the bank do not take time to read your reviews. Nothing has improved!! It is time to have a user friendly website that can be updated by the customer or the customer service reps. Why should customers have to send a letter in order to add an email address to their account. No one responds when you fill in the contact the bank. We are now in 2020 and its time to have an updated system. I cannot understand how this bank advertises how good they are and you spend 5 hours waiting to see a customer service rep in branch. I also do not understand why the individual that gives the numbers out is not allowed to give easy paperwork out so that by the time you go to the customer service area it can move efficiently. I believe its time for me to move my money because this bank sucks!


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Amenities


  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Drive-through

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