1/5 Derrick C. 8 months ago on Google
First,
I
didn't
get
the
room
I
reserved
and
no
compensation
was
made.
On
Monday,
July
3rd,
around
1
PM
or
so
I
exited
my
room
(#316)
and
upon
my
return
to
my
room
around
6
PM
I
noticed
that
my
bed
was
made
up,
but
no
other
activity
had
taken
place
such
as
restroom
cleaning
and
towels.
I
immediately
went
out
and
asked
staff
(a
guy
who
was
cleaning
on
the
3rd
floor)
to
give
me
two
towels.
Please
review
the
camera
for
Monday
between
1
and
6
PM
to
see
who
entered
my
room
on
Monday.
The
next
morning,
Tuesday,
July
4th,
I
attempted
to
enter
my
hotel
room
safe
and
was
denied
entrance.
I
tried
several
times
as
the
code
I
used
to
secure
my
items
in
the
safe
is
the
only
code
I
use
so
I
would
not
have
forgotten
it.
I
immediately
went
down
stairs
and
asked
the
front
desk
person
(I
believe
her
name
was
Marsha)
and
she
gave
me
a
code
to
try.
That
failed
as
well.
Once
someone
came
in
around
9:30
AM,
I
was
able
to
gain
access
to
my
items
in
the
safe.
When
I
left
that
day
I
had
two
envelopes
in
the
safe.
One
(1)
with
$50
in
one
dollar
bills
only
and
one
envelop
with
one
(1)
$100;
(8)
$10's;
(6)
$20's,
and
(11)
$5's
totaling
$405.
Upon
my
inspection
of
the
envelopes
I
only
had
$16
in
ones;
$30
in
tens;
$60
in
twenties;
and
$20
in
fives
totaling
$126
(photo
attached)
I
called
once
I
got
to
the
airport
and
Marsha
was
no
assistance
and
made
me
feel
as
though
it
was
my
fault
for
not
reporting
it
when
I
was
there.
At
that
time
I
was
so
uncomfortable
I
just
wanted
to
leave.
I
have
empathy
for
the
communities
I
visited
is
why
I
didn't
want
to
make
a
fuss,
however,
after
venting
my
frustration
with
the
driver
he
encouraged
me
to
report
it
so
this
won't
happen
to
other
visitors.
On
a
good
note
I
would
like
to
thank
Chris
for
the
tour,
Wayne
for
picking
me
up
and
dropping
me
off,
the
ladies
who
scheduled
my
tour
and
drivers,
Janet
in
the
restaurant
and
the
entire
restaurant
staff,
and
the
lady
who
cleaned
my
room
on
Thursday
-
Sunday.
This
email
is
not
for
me
to
be
at
fault
for
not
reporting
it
in
person,
but
merely
for
you
to
be
aware
in
case
this
happens
to
another
guest
as
I
have
recently
read
on
other
reviews
such
as
4/12/2023
for
another
guest.
Hotel
Grand
A
View
Response
on
7/14/2023:
We
were
informed
by
the
taxi
driver
that
you
refused
to
pay
for
your
taxi
service
because
you
missed
some
money
from
your
hotel
room.
Since
the
drivers
operate
independent
of
the
hotel,
he
was
expecting
to
be
paid
for
the
service
provided
to
you.
It
is
quite
unfortunate
that
you
did
not
pay
for
his
service.
My
response:
It
is
required
and
mandatory
that
guests
pay
in
advance
either
in
person
or
at
the
small
desk
that's
set
up
at
the
right
of
the
elevator
when
scheduling
tours
or
excursions,
which
I
did
each
time
I
requested
a
taxi.
I
paid
$20
and
tipped
$20
to
the
driver
for
my
trip
to
the
hotel
from
the
airport
upon
my
arrival
and
paid
$30
at
the
tourism
scheduling
desk
and
tipped
$20
to
the
driver,
for
my
trip
from
the
hotel
to
the
airport
upon
my
departure.
I
only
had
two
drivers
(Wayne
and
Chris)
during
my
time
there
as
stated
in
my
original
email.
Please,
do
not
disrespect
my
intelligence.
Thank
you,
Derrick
Chance
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