1/5 Aurelia A. 5 months ago on Google • 48 reviews
Los
Angeles,
Oct
28:
I
have
been
a
loyal
and
happy
customer
for
two
years
with
an
unlimited
monthly
membership
($225).
I
have
taken
440
classes
as
of
today.
Pilates
is
my
life.
I
love
my
teachers
and
my
classes.
It’s
within
walking
distance
from
my
place.
Two
days
ago,
Avenir
LA
Silverlake
emailed
me
to
inform
me
that
they
were
terminating
my
membership
for
not
adhering
to
their
studio
policies,
which
include
unfounded
false
accusations
such
as
interrupting
teachers
during
class
(which
has
never
happened),
being
disrespectful
to
staff,
teachers,
and
clients
(which
has
never
happened),
and
being
late
(admittedly,
it
has
occurred
a
few
times,
but
always
within
their
5-minute
maximum
late
policy).
The
only
issue
I
raised,
which
seems
to
have
upset
them,
was
my
complaint
about
and
request
for
a
refund
for
their
regular
erroneous
charges
of
a
$20
fee
for
missing
classes,
even
though
I
attended
them.
Despite
their
decision
to
terminate
my
membership,
I
was
charged
again
yesterday.
They
have
just
informed
me
that
they
initiated
a
refund.
I
have
never
received
any
warnings
about
these
“problems”.
This
is
not
fair,
and
I
am
very
shocked
and
saddened.
Hopefully,
this
is
a
mistake,
and
I
will
be
able
to
resume
my
classes
soon.
I
am
still
waiting
for
a
call
from
the
studio
manager
to
discuss
this.
If
It
doesn’t
happen,
I
won’t
have
any
choice
but
to
file
a
consumer
claim
in
the
Los
Angeles
court.
It’s
not
a
pleasure
to
have
to
write
a
review
and
file
a
claim.
Thanks
to
my
previous
pilates
studios,
as
well
as
my
instructors
and
classmates,
for
their
support.
November
28
-
Update:
unfortunately,
I
still
haven’t
been
contacted
by
the
studio
manager.
My
emails
have
been
ignored.
They
recently
blocked
me
on
Instagram
(I
never
posted
anything
there
as
the
platforms
for
reviews
are
only
Google,
Yelp
and
Facebook).
I
filed
a
consumer
claim
through
the
Better
Business
Bureau
on
November
1
in
order
to
resolve
this.
Still
no
answer.
If
still
no
answer
from
them
following
this
claim,
I
will
file
a
lawsuit
in
small
claims
court
🤞🏻🙏🏼
6 people found this review helpful 👍