I wish more people knew how to do customer service like this. They made a mistake with my booking so they gave me a free 45 min massage (which was excellent). They now remember my name, they are very attentive, ask me about my personal life. That one gesture meant they have kept me as a customer for as long as they’re open.

I just had the most relaxing massage from Tammy! I read reviews before coming and decided to give it a go (I usually go to Thai massage in Mosman). And it was soooo amazing! Soft towels, heat packs, hot stones. I literally drifted away on a cloud. I felt also like the session wasn’t rushed and they took care and asked for feedback regarding pressure. Will 100% be returning! Thank you!

My first time at Akis massage, got the relaxation massage from Tammy. It was hands down one of the best massages I've had. Would highly recommend. Thank you for such an amazing experience.

I've had several massages at Aki's over the last few years and the one from Ying yesterday made a huge difference. Booking in at the last minute with a very stiff neck and shoulder left untreated for a few weeks, Ying provided a VERY firm massage (as per my request). Although painful at the time, today my neck has improved considerably and the associated areas where the muscles were tight and pulling have all loosened as well. Thanks so much to Ying for the relief from neck pain. Aki's Spa Thai Massage is tucked away in Warringah Mall with a peaceful environment and friendly, accommodating staff. Well worth seeking it out for a massage!

My wife and I have been getting massages for a few years here. Recently the quality has just been not acceptable anymore. Won’t be going back there anymore.

Great massage, very welcoming and accomodating staff. *Massage 11.30am Friday 30/6/23

Very friendly owner and massage therapists. The massage was good and prices are reasonable, I will definitely be coming back. I love that they give you the option to switch therapists within the first 10 minutes if you’re not happy, I didn’t have to do so, but liked knowing the options was there

Very great massage and very friendly staffs. Im sure to get back again.

Aki’s always delivers fantastic massages. My favourite place in the northern beaches

It's safe to say that it is the best massage in Brookvale I've ever had. I have sore neck/shoulder and back pain. I've tried multiple massage shops in my area but none of them really resolved my pain. Luckily I had the pleasure of experiencing massage service at Aki's massage shop a few times in Warringah Mall, and from start to finish, the entire experience was nothing short of exceptional. It sets the stage for relaxation from the moment you walk through the door. The serene ambiance and tranquil decor transport you to a world of tranquility. The therapists are not only professional but also highly skilled. They have a deep understanding of various massage techniques and tailored the experience to address my specific needs. It was evident that I was in the hands of experts who genuinely care about their clients. I would definitely come back.

Had an amazing experience. The customer service was amazing and the remedial was a lovely light massage. Left me feeling relaxed. Highly recommended

I had a great experience here recently! I didn't have a booking but Tammy was incredibly accomodating and scheduled me in right away. The massage was, without a doub, the best I've ever had. Thank you Tammy for your top-notch service!

Unfortunately I asked for deep tissue massage focusing on X, Y, Z and for some reason she kept coming back to a shoulder and head massage - not at all what I asked for. Sadly a disappointing session where I ended up more tense than when I walked in.

Extremely attentive and lovely staff. Relaxing environment. Amazing session. Recommend Praow and Ying therapists. Will definitely be back!